BATO SCHOOL OF FISHERIES

Bato, Leyte
Senior High School Department
2nd Summative Test in
FOOD AND BEVERAGE SERVICES NC II (1st Quarter)

Name: ____________________Year & Section: __________Strand:______Date: _______ Score: ________

I. Matching Type: Match Column I with Column II by writing the letter only on the space provided.
Column I Column II
________ 1. A telephone conversation expects you to open a. Take permission and be polite
the conversation with a nice greeting.
________ 2. A polite word or two always helps in bringing b. Avoids fillers and keep interesting
warmth into the conversation.
________ 3. Always introduce yourself before getting c. Purpose of the call
into any conversation.
________ 4. Do not use broken phrases.
Always use a clear &simple language. d. Greetings
________ 5. Think exactly what you plan to say
and practice before you place the call.
Jot down the items you want to discuss. e. Clarity
________ 6. Words like “um and uh” must be avoided
during telephone conversations. f. Identify self and the organization
________7. Keep a “smile in your voice”. g. Smile through the phone
________ 8. Talk clearly without background noise. h. Find some quiet place
________ 9. Always end the call pleasantly. i. Summarize, paraphrase and close
________ 10. Customers dial the establishment directly j. Over the telephone

II. True or False: Write TRUE if the statement is correct and FALSE if it is incorrect.
11. Conventional food service system is the most common of all systems in food service operation.
12. The food is produced on-site, it is usually chilled or frozen then reheated and served to customers on-site and
readily available to the customers.
13. Food is purchased then stored either chilled or frozen for later use.
14. A family style restaurant serves moderately priced food in a casual atmosphere.
15. Hotels often specialize in certain types of food or present a certain unifying, and often entertaining theme.

III. Performance Task: (16-35)

a. Collect pictures of utensils from magazines, newspapers, internet or any source that befit what is required.
b. You may also take pictures if you have any available tool/utensils at home using your camera.
c. Paste the picture on the space provided.
d. The following are the table appointments that you need to hunt.

Bouillon Cup Silver Food Cover/Lid

Champagne Flute Charger

Water Goblet Cup and Saucer

Pilsner Glass Soup Spoon

Pitcher Cruet Set

Prepared by:
MRS. AUREA B. PONFERRADA
Subject Teacher