Saint Michael College, Cantilan, Incorporated

Cantilan, Surigao del Sur

College Department

ENGLISH
Summative test

Name: Date:
Jovie Mae U. Antoque

I. Directions: Read each item carefully and write the letter of the correct answer before the
number.

1. It occurs when the intended receiver does not get the message conveyed by the sender
accurately and clearly.

a. communication elements b. communication breakdown

c. communication process d. communication strategy

2. This is a problem when someone does not get the message due to different interpretations of
the meaning of the word.

a. cultural barrier b. physical barrier

c. linguistic barrier d. psychological barrier

3. Any distractions can interfere with the effectiveness of communication, including a telephone
call, drop-in visitors, and distance of the people involved, walls, and static on the radio. Which of
the following barriers is emphasized in the statements above?

a. cultural barrier b. physical barrier

c. linguistic barrier d. psychological barrier

4. Which of the following situations can be considered as a problem encountered by the sender in
the process of communication?

a. A very upset staff member sends an emotionally charged letter to the leader instead of
transmitting her feelings face-to-face.

b. An older CEO is not sure what a young department head means when he refers to an employee
as “spaced out.”

c. During a meeting, the failure of the secretary to ask any questions causes the mayor to wonder
if any real understanding has taken place.

d. A new employee with an innovative idea fails to speak up at a meeting, chaired by department
head, for fear of criticism.

5. Which of the following refers to the way a person responds in a communication situation
affected by personal norms and traditions?

a. cultural barrier b. physical barrier

c. linguistic barrier d. psychological barrier

6. Which of the following is not a cultural barrier?

 Saint Michael College, Cantilan, Incorporated
Cantilan, Surigao del Sur
College Department

ENGLISH
Summative test

a. outdated b. political beliefs

c. age difference d. background and mindset

7. Which of the following is a physical barrier to listening?

a. uncomfortable seating arrangement b. well-ventilated conference room

c. poor acoustics d. both a and b

8. Which of the following is not considered as linguistic barrier?

a. vocabulary differences b. personal beliefs

c. use of unclear symbols d. use of inappropriate words

9. Which of the following is an example of psychological barrier?

a. inability to understand words b. dissatisfaction to customer service

c. experiencing trauma d. poor listening skills

10. Why does communication breakdown occur?

a. because the receiver is inattentive to details

b. because the receiver experiences information overload

c. because the sender does not know how to use the words correctly

d. all of the above

II. Directions: Read and analyze each item below and identify the kind of communication
barrier exemplified by each description. Tell whether it is Physical, Psychological, Cultural, or
Linguistic Barrier.

1. Different family orientation 6. Poor acoustics

2. Use of metaphorical 7. Blaring of bus horns

language
8. Lack of attention and
3. Cognitive overload interest

4. Shyness

5. Fear and trauma

III. Directions: Match column A to column B. Write only the letter before the number.

A B.
 Saint Michael College, Cantilan, Incorporated
Cantilan, Surigao del Sur
College Department

ENGLISH
Summative test

1. It is the exchange of thoughts, messages,

or information as by speech, signals, writing
or behavior.

2. This body language shows that one is

listening.

3. It is the sender of the message.

4. It is a good indication that good

communication occurs.
a. Communication
5. It is shown when there is an
understanding in the communication. b. Nodding and making eye contact

6. It is the content of the communication. c. sender

7. This communication type is characterized d. Shared

by a certain look or gaze.
e. Each party is able to provide
8. This is the BEST way to continue feedback
communication.
f. Ambiguity
9. It is known when the receiver gives a
g. feedback
verbal or non-verbal message.
h. Making good eye contact
10. This is to be avoided for effective
communication. i. Non-verbal communication

j. Message
IV. Directions: Read through the scenarios
below and, for each one, suggest ways in
which the barriers of communication can be
avoided.

IV. Directions: Read through the scenarios below and, for each one, suggest ways in which the
barriers of communication can be avoided.

Scenario 1: A stakeholder has arrived for an appointment with the school administrator to discuss
about a project extended to the students, and so he immediately visits the administrative assistant
to be checked in. The stakeholder does not speak English as first language and he is struggling to
communicate that he is running a few minutes ate. As a result, he is worried if he has
successfully booked for an appointment.
 Saint Michael College, Cantilan, Incorporated
Cantilan, Surigao del Sur
College Department

ENGLISH
Summative test

Scenario 2: A teacher, Mrs. Villaver, conducts a home visit to her student; an elderly guardian
who is hard of hearing and has her TV playing at a very high volume welcomes her. Mrs.
Villaver struggles to communicate her concerns about the student’s attendance and overall
performance because of the loud noise.

Scenario 3: A customer confronts a waiter as he has waited over an hour to have his meals
served. As a result, the customer is now late in returning to work and may receive a warning
from his employer because he has been recently arriving late on a regular basis.

V. Explain: Are you inspired of the story of Frederick Douglas? Why or Why not?