Standards of Ideal Housekeeping

⚫ Cleanliness - All areas are immaculately clean, corner-to-corner, top to bottom, including surfaces.
Closets, cabinets and storage areas are also kept clean. Furnitures and fixtures are properly dusted;
doorknobs and metal fixtures are polished with the right metal polishing chemical. Windows and glass
panels are dusted and polished. Floors are vacuumed, polished or shampooed when necessary. Grounds
are free of liters and dirt.

⚫ Orderliness - Facilities and fixtures are properly arranged and installed in appropriate location. Room
amenities are properly installed in appropriate location. Linens are neatly folded. Beds are made up
properly, linen are mitered and wrinkle free

⚫ Sanitation - The whole area is free from all sources of bacterial contamination such as un-disposed
garbage and left-over, stagnant water, etc.; Wet garbage is properly underlined with plastic, covered
and disposed regularly; All items for personal use of guest and which come in contact with the body like
linen, cutleries, glasses, etc. are sanitized with sanitizing detergents to protect guests from possible
bacterial contamination; Glasses and water jug that are installed in guestrooms are covered; Area is
protected from pest infestation, regularly fumigated to eliminate pests.

⚫ Guests’ Comfort - Guests are not disturbed by noise and other forms of distractions; There are
sufficient amenities for the comfort of guests like linen, toiletries, drinking glass, etc.

⚫ Eye Appeal - Suitable interior design is provided for; there is proper blending of colors; No eyesore
can be found in guest-contact areas; Wall decors and TV sets are posted at eye level.

⚫ Safety - The rooms, function rooms and public areas are free from any safety hazards like open
electrical outlet, dangling wires, damaged tiles, slippery floors, broken chairs, etc.; Building is provided
with all required safety facilities like ventilated fire exits, emergency alarm, fire extinguishers/hoses;
luminous safety signs, etc. safety standards prescribed for building maintenance by the government are
strictly enforced; Safety instructions during emergencies are available in all rooms; The hotel is prepared
for any emergency, has a well organized safety or emergency procedures and emergency brigade; All
staff are trained on emergency procedures, including the use of safety equipment; Trained roving guards
are available to check movements in guestrooms and to insure the protection of guests.

⚫ Materials Control and Preventive Maintenance - There is a designated budget for supplies and
materials; Consumption of supplies is always monitored and excessive consumption is determined and
reported; Par stock requirements are always maintained; regular requisitions are made; All tools and
equipment are stored safely in appropriate storage compartments right after use; Chemicals are diluted
properly and used sparingly; Supplies and materials are consumed within the limits of the budget

⚫ Guest Relations - Guest requests and concerns are given prompt and proper attention; Staff exhibit a
warm and pleasant disposition in dealing with guests; Tact and diplomacy is observed in dealing with
complaints and difficult situations; Customer feedback is solicited to determine guests’ satisfaction;
Customer feedback and concerns are logged down and discussed for corrective action during meetings;

TOILET
Cleaning the toilet isn't most people's idea of a good time, but where would we be without it? I'll tell
you: back in the outhouse. Try these ideas to keep it clean and inviting:

- Well it's important to clean the toilet daily because it can put you to a good reputation.

Take your time - Place granulated or liquid toilet bowl cleaner into the bowl, and let the cleaner go to
work. Standing time is necessary to dissolve deposits and kill germs, so don't cut the time short.

- Just like the title 'take your time', after applying the toilet bowl liquid cleaner, it takes time before you
brush it because it will kill germs by the time passess.