EKT 0 CCO Whats New in Release 2.0 Feature Pack11 DONE

SAP Customer Checkout
What’s New in Release 2.0 Feature Pack 11

SAP for Sports and Entertainment, SAP
February 2021
PUBLIC
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© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

What‘s New in SAP Customer Checkout 2.0 Feature Pack 11
The following asset is designed to give you an overview of new features in SAP Customer
Checkout 2.0 Feature Pack 11.
➢ SAP Customer Checkout manager: SAP Fiori User Experience

➢ SAP Customer Checkout User Interface
➢ Mobile Checkout
➢ Multi-factor Authentication (MFA)
➢ Enhancements in Table Service
➢ Enhancements in Receipt Parking
➢ Quick Selection Improvements
➢ Gift Cards
➢ Loyalty Program
➢ Action Management
➢ SAP Customer Checkout manager ERP Integration (S/4HANA)
➢ Miscellaneous

SAP Customer Checkout Manager:
SAP Fiori User Experience
SAP Customer Checkout Manager
SAP Fiori User Experience (1/2)
Feature
▪ Optimized SAP Fiori user
1 experience for SAP Customer
2 Checkout manager
Choose the section ▪ Optimized launchpad

at the top to easily
navigate to the
according section ▪ Navigation bar at the top to
access apps (1)
3 ▪ New assortment of apps (2)
4 ▪ New “Monitoring” section (3)
▪ New “Inbound call

monitoring” app (4)

SAP Fiori User Experience (2/2)
Feature
▪ New assortment of Gift Card,
Choose the section at the top Coupon, and Loyalty program
to easily navigate to the
5 according section
apps (5)
▪ New “Mobile Checkout”

section and apps (6)
5
Benefits
▪ Greater user experience
5 ▪ Simplified view
▪ Coherent, simple and delightful
user interface
6 ▪ Attractive and modern for an

improved user experience

SAP Customer Checkout User Interface
New Retail Service and Old Retail User Interface Deprecated
Feature
New Retail Service mode is
similar to Quick Service mode. ▪ New user interface is available in
Configuration settings of SAP
Customer Checkout: Retail Service
▪ User interface is designed for retail
and merchandising businesses
▪ Functionalities and look & feel of the
Retail Service mode are similar to
the Quick Service
▪ Old Retail mode will be deprecated
and disappear in future releases
▪ In old Retail mode, notes are shown
in the Login screen that this mode is
deprecated
We recommend all customers and

partners to switch to the new user
Note shown in old Retail interface mode - Retail Service,
mode; We recommend to Quick Service, or Table Service!
switch to new Retail
Service mode.
Benefits
▪ Modern and new user interface for
▪ Create awareness to switch to the
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC new user interface modes 8
Activated Functions When Receipt is Paid
Feature
▪ When receipts are paid in SAP
Customer Checkout, there are some
functions which are activated
automatically (e.g. Print receipt)
▪ With 2.0 Feature Pack 11, there are

more functions that are activated
once a receipt is posted: Last
Purchases, and Purchase items
▪ In older releases, these functions

were disabled when the receipt was
Once the receipt is paid, and the user needed to select a
closed, functions are customer first to see the
activated.
Benefits
Optimized user handling and
intuitive interface to activate more
functions once receipt is paid.

Mobile Checkout
Mobile Checkout
SAP Customer Checkout 2.0 Feature Pack 11 provides a new Mobile Checkout section.
The Mobile Checkout section and all related apps let you set-up and manage self-order functionality allowing customers to
place orders on their own (e.g. in restaurants, or cafés) by using a separate web application. The web application for self-
order is provided by SAP Customer Checkout manager.
Features:
▪ New “Mobile Checkout” section available

▪ New apps available
▪ Self-order configuration
▪ Assortments
▪ Assortment categories
▪ Print jobs
▪ New Self-Order user interface for customers to order

items by themselves
Benefits
• Relieve service staff (especially on rush hours) via
offering self-order scenarios to your customers
• Reduce waiting time for customers to take order from
serving staff
• Intuitive and customizable user interface

Mobile Checkout
Self-Order Configuration
Feature
▪ The Self-order
configuration app lets you
1 configure all settings needed
for the self-order web
application (1)
▪ You have further tabs with

detailed information:
▪ Users
▪ Layout configuration
▪ Images
▪ Enter all relevant data for the

self-order configuration, and
customize the self-order UI
Add a welcome and 2 to your needs, e.g. choosing
goodbye message to be background color (2), or add
shown to your customers images
when using the self-order
UI.

Mobile Checkout
Assortments
Feature
▪ The Assortments app lets
you manage all assortments
1 in the self-order UI
▪ You can enter a name and

description for the
assortment (1)
▪ An assortment is a collection
of all items shown in the self-
order application
2 ▪ You need to assign to each

self-order application an
assortment
▪ In the Items tab, you can

add all articles into the
assortment (2)

Mobile Checkout
Assortment Item Categories
Feature
▪ The Assortment item
categories app lets you
manage all assortment
categories that you want to
show in the self-order UI
Via drag &
drop, you
can move ▪ Categories can be used to
the item divide assortments into
categories
to other
hierarchical tree structure,
levels. e.g. food and beverage
▪ The outline of the categories

determines the structure and
sequence in which they are
Choose the displayed in the self-order
Example of a possible outline depth: display mode in application
• Food (Level 1) the self-order
application.
• Appetizers (Level 2) ▪ You can have a maximum
• Main dishes (Level 2) outline depth of three levels
• Pizza (Level 3
• Pasta (Level 3)

Mobile Checkout
Print Jobs
Feature
▪ The Print jobs app shows all
print jobs that are triggered
from self-order web
1 applications (1)
▪ All print jobs generated from

self-order applications are
managed in SAP Customer
Checkout manager
▪ SAP Customer Checkout

can retrieve these print jobs
and print them on receipt
printers
▪ If errors occur while printing,

these print jobs are marked
as failed in the Print jobs app
2
▪ Choose “Retrigger all” to
restart all failed print jobs (2)

Mobile Checkout
Self-Order User Interface
Customizable and Feature
personalized ▪ SAP Customer Checkout provides a
background image Self-Order user interface that
and text
enables customers e.g. in a
restaurant to place orders on their
own using a web application or a
1 mobile app
Call a waiter for
more interactions ▪ It is also common, that e.g. in some
restaurants, mobile devices (iPad, or
tables) are provided to the customers
where they can easily order food and
drinks by their own
2 ▪ Customers can access the self-order
UI (1), and open directly the menu to
see all the items (e.g. food and
drinks) in the restaurant (2)
Offer different ▪ The self-order UI is customizable:

assortments ▪ Enter text
▪ Select background image
and logo
▪ Choose the colors you want
▪ As soon as the order is triggered,

receipts are printed accordingly in
Add items easily to the kitchen and bar
your order

Multi-factor Authentication (MFA)
Multi-factor Authentication
Introduction
With version 2.0 Feature Pack 11, SAP Customer

Checkout supports multi-factor/ two-factor
authentication.
This functionality enables an additional layer of

security and strong authentication of two
independent factors when creating or updating
system-critical data in SAP Customer Checkout
manager. Users are asked to provide a second
factor to their primary credentials when data is
changed in the system.
Multi-factor authentication is an optional feature,

and can be enabled by customers, if needed.

Process
In order to configure the multi-factor authentication for SAP Customer Checkout, you need to perform the following steps:
2 Setup multi-factor Create or update 4 (Optional) Reset

1 Activate multi-factor 3
authentication for authentication for system critical data multi-factor
your role your user by is now secured by authentication set-up
scanning the QR- your second factor
code with your
mobile device

1
Activate Multi-Factor Authentication for your Role
As a first step, you need to activate multi-factor authentication on role-level.
Navigate to the Roles app in SAP Customer Checkout manager.
In the roles Details tab, there is a new flag “Multi-factor authentication required” available (2). When this flag is activated,
all users (with the respective role) are asked for a multi-factor authentication when creating or updating system critical data
in SAP Customer Checkout manager.
Activate the flag for

the respective role,
2 and save your entry
3 (3).
3
2
Set-up Multi-factor Authentication for your User (1/2)
Log-in into SAP Customer Checkout manager with your user who has the role with multi-factor authentication (e.g.
SALESMANAGER1).
In the Users app, there is a new flag available “MFA setup done”, which provides information if the respective user has
initially set-up multi-factor authentication yet. In this example, the initial multi-factor authentication setup has not yet been
done.
As soon as you create or

update system critical data
2 in any app, and choose
“Save” to save your
entries, the following pop-
up appears (2).

2
Set-up Multi-factor Authentication for your User (2/2)
The QR-code shown in the pop-up is for your initial set-up of the multi-factor authentication. In order to do this, you need an
Authenticatior app (e.g. Google Authenticator, or SAP Authenticator), where you can scan this QR-code.
Open your Authentication app, and scan the QR-code shown in SAP Customer Checkout manager (3). The 6-number code
is shown for this user (4). You can now enter this number code in SAP Customer Checkout manager for the initial set-up,
and select “Verify” (5).
3
Your user is now
multi-factor
authenticated.

3
Create or Update of System Critical Data with Multi-factor Authentication (1/2)
After you have double successfully set-up the initial multi-factor authentication for your user successfully, you can create or
update data in SAP Customer Checkout manager.
The multi-factor authentication needs to be performed once for each session, and only for creating and updating system
critical data. In case a user wants to check or view other data, there is no multi-factor authentication needed.
Log-in into SAP Customer Checkout manager (with your user who has multi-factor authentication set-up), and create or
update user data, as needed. For example, you want to update the name of one user (1).
As soon as you click “Save”, the MFA pop-up appears (2), where you
can enter the code shown in the Authenticator app (3).
1
3

3
Create or Update of System Critical Data with Multi-factor Authentication (2/2)
Your data is saved, and the user name is updated accordingly (4).
In case you want to update

further user data, you will not be
asked again for the multi-factor
authentication, as this is needed
once per session.
4

4
Optional: Reset Multi-factor Authentication Set-up
In SAP Customer Checkout manager, you have furthermore the option to “Reset the multi-factor authentication set-up”
for your user. For example, this is helpful when the user looses the smartphone, cannot get access to the code within the
Authenticator app.
With this function, the user is asked to redo the multi-factor authentication set-up during the next session.
Navigate to the respective user, and choose “Reset MFA set-up” (1). Confirm the Reset MFA set-up with “OK” (2).
Once you confirm the reset of MFA

set-up, the initial set-up of MFA will be
shown to the respective user with the
next session.

Remarks
Please consider the following:
• Be aware that multi-factor authentication is set individually for each role and is not
inherited
• There is one exception of users who are excluded from multi-factor authentication:
users who have the „technical user“ flag activated (prevents from running into
issues when this user is configured for integration purpose)
• Another exception applies to users without multi-factor authorization activated:

whenever you activate MFA for a role, it is required to enter a second factor of
authentication even if MFA is not enabled for this user (this is done for security
reasons, in case you have misconfigured the system)

Enhancements in Table Service
Enhancements in Table Service
In SAP Customer Checkout 2.0 Feature Pack 11, we have extended some functionalities and permissions for Table Service
functionality.
Features:
▪ New permission allowing users to create new
tables
▪ New permission to book on table without taking
over table
▪ New permission to cancel ordered sales items
▪ Showing tip amount on UI for mobiles and
handhelds
Benefits
▪ Add more functionalities to Table Service
▪ Permission-based functionalities to allow only
authorized users to perform specific actions

SAP Customer Checkout Manager and SAP Customer Checkout
Users: New Permission to Create New Tables (1/2)
Feature
▪ In the Users app of SAP
Customer Checkout, there is a
new permission available for
users and roles: Allow creating
new tables
▪ With this permission you can
1 determine who of your users and
roles to be allowed to create a
new table in Table Service mode
of SAP Customer Checkout
▪ Use-Case: You have a head
2 waiter in your restaurant who can
create upfront tables and assign
these tables to a waiter; the
waiter can book items on these
tables, but cannot create new
tables or book onto tables of
3 another waiter
▪ If the permission is set to “No” (1),
a pop-up will be shown to the
waiter once a table is created (2)
asking for credentials of a user
who has this permission (3)

Users: New Permission to Create New Tables (2/2)
Feature
▪ After an authorizes user with
the according permission
(e.g. the head waiter) enters
4 the credentials (4), the waiter
can continue with the
process and add items to the
table (5)
Benefits
Let only authorized users create
tables in Table Service of SAP
Customer Checkout
5

SALES: Book on Table Without Taking Over Table (1/2)
Feature
▪ Another new permission is
available for users when running
in Table Service: Book on table
of different user
▪ This permission allows a user to
book items on a table without
taking over the table of the table
1 owner
▪ Use-Case: During busy situations
in a restaurant, it might happen
that a waiter (who created a table)
2 is not able to take orders from
guests; the guests go to another
waiter (e.g. head waiter) and
order directly more items
▪ In such cases, the head waiter
should have the possibility to
book further items on an existing
table without taking over the table
from the table owner
▪ The user has the permission to
book on table of different user (1),
In the “All Tables” view, the user
selects the according table (2)

SALES: Book on Table Without Taking Over Table (2/2)
Feature
▪ A pop-up comes up, and the
user can choose “Only
administrate table” (3), to
book further items to the
table (4)
3
Benefits
• Extend functionalities in
Table Service
• Enable other users to book

4 on tables from different users
during busy situations in your
business

SALES: Split a Table Without Taking Over Table (1/2)
Feature
▪ It is possible to split a table (from
another waiter) without taking
over this table from the waiter
who created it
1 3 ▪ Use-case: Your waiter “Anna”
created table “13” where several
guests have orders items; now it
happens that 2 people want to
pay and leave the restaurant
earlier than the rest of the group;
they go to the head waiter
2 “Admin” and ask to split the table
and pay their part; the head
waiter is splitting the items into a
new table, and all other items
remain in table “13”
▪ In the “All tables” view, select the
table to be splitted (1), and select
the option “Only administrate
table” (2)
▪ Select the function button “Split/
4 merge” (3)
5 ▪ In the Split/ merge dialog, select

the items to be splitted into a new
receipt (4), and choose “Only
administrate table” (5)
SALES: Split a Table Without Taking Over Table (2/2)
Feature
▪ In “My tables” view, you see a
new receipt with table “13” (6)
▪ Open the table to see all the
items which were splitted, and
6 proceed with payment of the
receipt (7)
▪ All other items from the rest of the
guests are still in the original table
created by waiter “Anna”
7 Benefits
• Enhanced usability when
splitting tables in Table
Service
• Flexibility for other waiters to
split tables if some guests of
a table want to pay and
leave earlier

SALES: Optimized Handling of Combining Tables
Feature
▪ The handling of combining several
tables has been optimized
▪ Use-Case: Your restaurant has e.g.
3 100 tables, and there are 4 tables
booked from company ABC
(because of a team event); all tables
were created by the same waiter; at
1 the end of their team event, these 4
tables should be combined in one bill
▪ In the Table overview screen,
choose “Move tables”, and select all
tables that you want to merge, e.g.
2 table 1, 2, 3, and 6 (1); Choose
“Continue” (2)
▪ In the pop-up dialog enter the table
name (e.g. 1) and select the new
option “Merge all tables into one
receipt” (3)
▪ All items from all the selected tables
are now merged into one receipt (4),
4 and can be paid in one step
Benefits
• Optimized functionalities in Table
Service
• Reduced time and steps when
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC merging several tables 35
Users: New Permission to Cancel Ordered Sales Items (1/2)
Feature
▪ In the Users app of SAP
Customer Checkout, there is a
new permission available for
users and roles: Cancel ordered
sales items
1 ▪ With this permission users are

allowed to cancel already ordered
sales items in Table Service mode
▪ In SAP Customer Checkout

manager, activate the permission
“Cancel ordered sales items” for
2 the according users (1)
▪ In SAP Customer Checkout, open

the table with already ordered
items, select the item and choose
“Cancel item” (2)

Users: New Permission to Cancel Ordered Sales Items (2/2)
Feature
▪ A pop-up comes up which informs
the user that the item was already
ordered and asks for a
confirmation to proceed and
3 cancelling the ordered item (3)
▪ The cancelled item is added into

the list with negative quantity (4)
▪
Benefits
• Extended functionalities in
Table Service
• Let authorized users cancel
4 items that are already
ordered

Adjusted UI for Smaller Devices: Show and Enter Tip Amount
Feature
▪ When using SAP Customer
Checkout on smaller devices
(e.g. mobile tables, or
handhelds) the user interface
has been adjusted
▪ With version 2.0 Feature
Pack 11, you have now the
possibility to see and add the
tip amount in the payment
process (if tip handling has
been activated in the
Configuration settings)
Benefits
• Optimized and enhanced
functionalities when running
SAP Customer Checkout on
smaller devices

Enhancements in Receipt Parking
Organizational Structure: Central Receipt Parking Area
Feature
▪ In the Organizational structure app
of SAP Customer Checkout
manager, there is a new setting
available in the General data:
Central Receipt Parking Area
▪ This configuration setting enables

you to show only parked receipt from
your POS group, when using central
receipt management in SAP
Customer Checkout
▪ In previous versions, all receipts from

all POS systems were shown if
central receipt management was
Once this flag is enabled, only enabled in SAP Customer Checkout;
parked receipts from the POS If you had a company with several
systems assigned to this POS shops and POS groups, there was
group will be shown in SAP no possibility to restrict which parked
Customer Checkout receipts should be visible
▪ With this new setting, you can

specify that only parked receipts
from POS systems assigned to this
respective POS group are shown
Benefits
Optimized handling when using central
receipt management
SEARCH: Searching for Parked Receipts (1/2)
Feature
▪ The user handling of searching for
parked receipts when central receipt
parking is enabled has improved
▪ In previous version, the following

problem occurred: You parked a
receipt in POS1, and wanted to
resume the receipt in POS2; a list of
1 all resumed receipts was shown in
POS2, but scanning the receipt ID
(or entering the receipt ID manually
in the Search field) was not finding
2 the respective parked receipt; the
user needed to go step by step
through all parked receipts in the list
and resume the respective receipt
▪ When having several POS systems

and shops in your organization, this
might consume a lot of time to find
the parked receipt in the list
▪ This behavior has now improved with

version 2.0 FP11: the user selects
“Resume receipt” (1), and in the
search field the user can either enter
the receipt ID of the parked receipt,
or scan the receipt (as it is common
in retail businesses) (2)
SEARCH: Searching for Parked Receipts (2/2)
Feature
3 ▪ Once the receipt ID is in the field (3),

the receipt is immediately resumed
and shown in the list (4)
▪ You can pay the receipt as usual
Benefits
• Improved usability for searching of
parked receipts
• Save time while searching for receipts

4

Quick Selection Improvements
Quick Selections: Creating New Quick Selection Elements
Feature
▪ In the Quick selections app,
when creating a new quick
selection element, the default
display option has ben changed
from previous “Image only” to
“Text only” (1)
▪ The display option can be

changed manually, if needed
▪ Furthermore, you can select the

1 “Border top color” and
“Background color” for the
quick selection element directly
while creating the element (2)
2 Benefits
Optimized and enhanced creation
of quick selection buttons.

Quick Selections: Mass Change
Feature
▪ Another enhancements in the
Quick selections app is the
functionality “Mass change” (1)
which enables you to change
several quick selection elements
at a time
2
▪ You can change the following
options (2):
▪ Border top color
1 ▪ Background color
▪ Display option
3 ▪ The changes are applied at

once to all quick selection
The background elements of the selected group
color for all quick (3)
selection
elements in this
quick selection
group are
changed at once. Benefits
Mass change of quick selections
with one click.
Quick Selections: Optimized Handling for Quick Selection Name
Feature
▪ When creating a quick selection
element, it was in previous
versions only possible to enter
line breaks in the quick selection
name by using “\n”
▪ With version 2.0 Feature Pack

1 11, this handling was optimized
▪ You can now enter 3 lines of text

(1) and display them in the quick
selection of the SALES screen
(2)
▪ By default, 3 lines of text are

available, but it can be extended
if needed
Benefits
Optimized handling when creating
new quick selection elements
2
Quick Selections: New Function - Special Sales Item (1/3)
Feature
▪ A new quick selection function is
available: Special sales item
▪ The possibility “Allow special sales

items” in SAP Customer Checkout was
supported in previous versions only with
SAP Business ByDesign as backend-
system, and was maintained in the
Configuration settings only for the old
Once the function button is user interface
created, you can add
parameters to the function ▪ With version 2.0 Feature Pack 11, this
“Special sales item” functionality is now available for the new
user interface and has also been
extended for further use-cases
▪ The concept is as follows: the cashier

should be able to add a sales item to the
receipt, even if this item has no article ID
in SAP Customer Checkout manager
▪ This option gives the users flexibility to

enter any description text, select a tax
code, enter a price, or enter any journal
account which will be affected from this
sales item

Feature
▪ In some SAP ERP systems, it is
All parameters are set supported to receive such special
sales items (e.g. in SAP Business
ByDesign)
▪ However, this function in SAP

1 Customer Checkout, does not
depend on any SAP ERP system
▪ The following use-cases are

possible for this function button
depending on the parameters that
3 are set:
▪ All parameters are set
▪ Only some or no
parameters are set
2
▪ If all parameters are set for this
function button in SAP Customer
Checkout manager (1), and you
select this quick selection button
in your POS system (2), you don’t
have to enter any additional
information; the sales item is
added to the receipt, and can be
posted (3)
Feature
Some parameters or no
parameters are set 2 ▪ If only some parameters or no
parameters are maintained for
this function button in SAP
Customer Checkout manager (1),
and you select this quick selection
1 button in your POS system, a
dialog pop-up will open where you
can enter all missing information,
e.g. tax rate code, journal account
(2); choose “Done” (3) and the
sales item is added to the receipt,
3 and can be posted (4)
▪ Please be aware that if your SAP

ERP system does not have this
functionality of special sales item,
this transaction cannot be posted
from your POS system to your
SAP ERP system
Benefits
Extend functionalities in Retail,
Quick Service and Table Service
which were existing in the old UI
Quick Selections: New Function – Open Link (1/2)
Feature
▪ Another new quick selection function is
available: Open link
▪ This function button enables you to

open weblinks directly from SAP
Customer Checkout
▪ Once you add the function button, you

can add parameters to further specify
how the weblink should be opened in
your POS system
▪ Link: here you can enter the
weblink which should be
opened when selecting the
button in your POS system
▪ OpenURL in (window/tab):
You can define whether the
weblink should be opened in a
new window, or a new tab; If
SAP Customer is running in
Fullscreen mode, the link will
be opened in a new window
regardless of the parameter
value
▪ windowWidth and
windowHeight: here you can
define the percentage width
and height of the window where
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC the weblink is opened 50
Quick Selections: New Function – Open Link (2/2)
Feature
▪ In the quick selection function
button, navigate to the “Items”
tab, and add the parameter
and value accordingly (1) –
e.g. the weblink (URL) which
you want to be opened:
2 https://www.sap.com/products/
pos-customer-
1 checkout.html?btp=5ff3afe9-
1ce1-44af-8d37-
373558bf48b1
▪ In SAP Customer Checkout,

select the quick selection
button (2), and the weblink is
3 opened accordingly (3)
Benefits
Extend functionalities in Retail,
Quick Service and Table Service

(SAP Business One Only) Quick Selections: New Function – Fetch Configuration
Feature
▪ Another new quick selection
1 2 function is available: Fetch
configuration (1)
▪ This function button is only relevant

when your POS system is
integrated with SAP Business One
▪ It enables to fetch configuration

settings from the SAP Business
3 One system, and displays the
settings (e.g. General data, tax
rates, credit cards, and more) in
SAP Customer Checkout (3)
4
▪ Choose the relevant tap to see
further information (4)
3
Benefits
Simplified checking of
configuration settings at POS
system without the need for
opening SAP Business One

Quick Selections: User Handling of Applying Discounts
Feature
▪ The handling of applying discounts to
sales items or receipts has been
1 enhanced
▪ In previous versions, it was possible to

apply discounts via selecting the
function buttons “item discount”,
“receipt discount”, or via selecting the
sales item in the sales item list (1)
▪ With version 2.0 Feature Pack 11, a

pop-up dialog comes up where the
user can either select absolute (2) or
percentage discount (3)
▪ If absolute discount is selected, the

Absolute Percentage
discount field and the new gross
discount discount
amount can be edited
▪ If percentage discount is selected, only

2 3 the discount field can be edited (this is
to prevent rounding issues)
▪ Furthermore, you can also select the

“discount purpose code” directly in the
dialog
New gross amount

is editable Benefits
New gross amount Optimized user handling for applying
is not editable discounts on item or header level
Gift Cards
Gift Cards
Intercompany SAP Customer Checkout Manager
Feature
▪ The intercompany function lets
you connect your POS system
to a cross-system intercompany
manager and use a centralized
gift card and loyalty
management
▪ From reporting perspective, the

gift card information is adjusted
and shown in SAP Customer
Checkout manager, e.g. the
according company ID of the
redeemed gift card is updated
Benefits
▪ Detailed information and more
transparency of redeemed gift
cards and gift card transactions

Gift Cards
Gift Card Reports
Feature
▪ A new report is available for gift
cards: Company cash balance
▪ This report is designed for

intercompany gift card sales
monitoring. The report shows
the amount of money the gift
card issuing company needs to
pay to the redeeming company.
Benefits
▪ Detailed information and more
transparency of redeemed gift
cards and gift card transactions

Loyalty Program
Loyalty Program
SAP Customer Checkout manager provides loyalty managament functionality. You can include loyalty programs in your
business and let your customers collect points and pay with points.
With version 2.0 Feature Pack 11, loyalty functionalities have been extended and enhanced.
Features:
▪ New terminology for Loyalty Program

▪ New apps available
▪ Loyalty account types
▪ Loyalty tiers
▪ Loyalty rules
▪ Loyalty records
▪ Possibility to define different tiers and account types for your
loyalty programs
▪ Enhanced option to define customized loyalty rules for your
customers
▪ Track and monitor all loyalty program transactions in real-time
▪ Improved configuration handling for loyalty programs
▪ New jobs available to evaluate loyalty tiers and loyalty records,
and report loyalty record transactions
Benefits
• Enhanced functionality for loyalty programs
• Reward loyalty customers
Loyalty Program
Loyalty Account Types and Loyalty Tiers
Feature
▪ In the “Loyalty account types”
app, you can create new loyalty
1 account types for your loyalty
program (1)
▪ Example: In the sports and

entertainment area, you could
have a loyalty account type for
merchandise sales and another
loyalty account type for
ticketing sales; your customer
users can be assigned to
2 multiple account types within
your organization
▪ In the “Loyalty tiers” app, you

can create new tiers for your
loyalty program (2)
▪ Loyalty tiers represent a

particular status that customer
users can reach based on their
loyalty points, e.g. bronze,
silver and gold
Loyalty Program
Loyalty Rules
Feature
▪ Another new app is available in
Loyalty programs with version
2.0 Feature Pack 11: Loyalty
1 rules
▪ This app lets your create and

manage rules for your loyalty
program and determine which
logic to be used to collect
loyalty points at point-of-sale
▪ You can define conditions (1)

and actions (2) for your loyalty
program
2
▪ Example: You can define that if
the total gross amount of a
receipt is greater or equal to 30
Euro, customers should get
If multiple actions are
additionally 20 loyalty points
configured, the actions
are processed in the ▪ If the conditions are fulfilled in
defined order.
SAP Customer Checkout, the
action is executed accordingly
Loyalty Program
Loyalty Records
Feature
▪ In the “Loyalty records” app,
you can view and manage all
your loyalty records (1)
▪ Loyalty records represent all

1 loyalty transactions which have
been created when receipts are
posted from different POS
systems within your
organization
▪ The evaluation of the loyalty

2 rules for the loyalty record can
be triggered either manually in
the loyalty record details, or via
a background job automatically
▪ Choose one of the loyalty

records to see further tabs with
more information (2)

Loyalty Program
Loyalty Configuration
Feature
▪ The “Loyalty configuration”
app has been optimized and
enhanced with further tabs:
Tiers, and Rules
▪ You can assign a loyalty

2
account type to your loyalty
configuration (1)
1
▪ In the Tiers tab, you can define
which loyalty tiers can be
reached for the respective
loyalty configuration (2)
▪ The Rules tab lets you define

which loyalty rules to be applied
3 to the respective loyalty
configuration (3)

Loyalty Program
Customer Users
Feature
▪ Another enhancement is that
the former “Loyalty users” app
has now been changed to
“Customer users” and is
2 assigned to the Point of Sales
Management section (1)
1 ▪ When selecting a customer

user, you can see further tabs
with information (2)
▪ A new tab is available for each

customer user: Loyalty
account types (3)
3
▪ This tab shows you all loyalty
account types, tier levels, and
points values to which the
respective customer user is
assigned to

Loyalty Program
Jobs: New Loyalty Program Jobs Available
Feature
▪ There are new jobs available for
loyalty program in the Jobs app:
1
▪ Loyalty Tier Evaluation: Tier
expiry (1): Checks
automatically if customer
users still qualify for loyalty
2 tiers. If not, the assignment to
the respective loyalty tier is
cancelled.
▪ Loyalty Record: Evaluation

(2): Performs the evaluation
process for loyalty points
automatically
▪ Loyalty Record: Repost (3):

3 If loyalty records are
transferred to external
systems, you can
automatically retrigger a
retransmission to the external
systems; for failed loyalty
record transmissions, another
transmission is made
▪ You can schedule the respective jobs

according to your needs (e.g.
Immediate, daily, hourly, etc.)
Loyalty Program
Communication Arrangements: Outbound Services for Loyalty Records
Feature
▪ In the Communication
arrangements app, there is a
new outbound service available
when select “Generic” or “SAP
Customer Checkout manager”
as communication system:
Loyalty record (1)
1
▪ This outbound service lets you
transfer business objects of
type Loyalty record from SAP
Customer Checkout manager
to other external destinations
2
▪ When you select the loyalty
record outbound service, you
see further details (2), can edit
the outbound service or add a
company ID in the
Configuration tab

Action Management
Action Management
In SAP Customer Checkout, it often happens that configuration adaptions are needed. For larger installations, this approach results in high
effort and manual work.
In order to optimize this manual work and improve the process, central action management was introduced in SAP Customer Checkout 2.0
Feature Pack 11.
Please find our detailed How-To-Guide available on PartnerEdge for more information.
Features:
▪ New Actions app
▪ New permissions available to submit and manage actions
▪ Plan and execute different actions remotely for various POS
systems
▪ Actions can be e.g.
▪ the execution of SQL statements on POS systems to change or
add print templates
▪ To execute prepared Java code on POS systems
▪ To convey batch files
Benefits
▪ Reduce manual work while executing actions centrally for each of
your POS system
▪ More convenient way of handling configuration changes

Users and Roles: New Permissions Available
Feature
▪ By default, central action
management is deactivated – in SAP
Customer Checkout and in SAP
▪ There are new permissions available

for central action management
▪ In the Users app, navigate to the

1 Permissions tab, and activate the
new permissions:
▪ Allow action submission (1)
▪ Manage actions (2)
2
▪ Navigate to the Applications tab,
and activate “Actions” (3)
▪ The app will now be visible to the

3 respective user
We recommend to read our How-to-Guide

available on PartnerEdge carefully before
submitting actions in SAP Customer
Checkout manager as it might cause
problems in case of misapplication.
Actions: New App Available
Feature
▪ There is a new app available in
manager: Actions (1)
2
▪ The app lets you plan and
execute different actions
centrally for various POS
systems
1 ▪ Create new actions, and choose

either to enter an SQL
statement directly in the UI, or to
upload an action .jar file (2)
Check the state of
3 execution for each
POS system in the ▪ Once your action is created,
“Executions” tab. navigate to the Org. units tab,
and assign the action to the
according POS systems, or
POS group (3)
5
▪ Choose “Submit” to execute
your action (4), and confirm the
action submission (5)
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4 69
Configuration: Enable Central Action Management
Feature
▪ In the Configuration settings of
SAP Customer Checkout, you
need to enable Central action
management (1)
▪ Navigate to the
1 Synchronizations tab and check
the new section for “Action” (2)
2
▪ Schedule the synchronization
for actions according to your
needs, and save your entries (3)
3 ▪ Once the action is submitted in

manager, the POS system will
perform accordingly

SAP Customer Checkout Manager ERP
Integration (S/4HANA)
SAP Customer Checkout Manager ERP Integration (S/4HANA)
In the last version, SAP Customer Checkout has been extended to support outbound services for WPUBON and WPUFIB
from SAP S/4HANA.
With version 2.0 Feature Pack 11, there are further functionalities and outbound services available for the integration to SAP
S/4HANA.
Features:
▪ Inbound services for fetching material from SAP S/4HANA into SAP Customer
Checkout manager
▪ SOAP outbound services for Financial transaction, and Sales transaction
▪ Fetching barcode information from external systems
▪ Handle three-dimensional matrix for article prices allowing to add UoM
Benefits
▪ Improved usability for integration of SAP S/4HANA

Communication Arrangements: Inbound Services
Feature
▪ In the Communication arrangements
app, there is a new Inbound service
available to fetch articles from the SAP
S/4HANA system into SAP Customer
Checkout manager (1):
1 ProductMerchandiseViewReplicationBulk
▪ This is an outbound SAP S/4HANA

SOAP service to send article master
data out which can be received in SAP
▪ Select the inbound service, to see

further Details, maintain the information,
or activate the service (2)
▪ In the Configuration tab, you can select

2 the Language code (3) which complies
to the language of the article description
3 which should be adopted while fetching
the master data from the SAP S/4HANA
system into SAP Customer Checkout
manager
Benefits
Extended services to fetch article master
data from SAP S/4HANA system into
SAP Customer Checkout manager
Communication Arrangements: Maintain User for Inbound Services
Feature
▪ The communication with SAP
S/4HANA, requires an Inbound
user while fetching article data
into SAP Customer Checkout
manager
1
▪ For a successful
communication, make sure, that
2 you create a user who has the
“Technical user” flag activated
(1), and the permission “Access
manager” (2)
▪ In the Configuration tab of the

maintained communication
arrangement for the SAP
S/4HANA system, there is a
new field available: Inbound
user (3)
3 ▪ Select the previously created

user for the Inbound service
communication

Organizational Structure: Maintain Plant ID for POS Group
Feature
▪ In SAP S/4HANA, you have
various articles which can be
assigned to plants
▪ When fetching data from the SAP

S/4HANA system into SAP
1 Customer Checkout manager, you
also need to specify to what POS
groups you want the article master
data to be sent
▪ In SAP Customer Checkout

manager, this step is maintained in
the Organizational structure app
▪ Select the POS group in the list (1),

and in the new field “Plant ID”
enter the according ID from your
SAP S/4HANA system (2)
2 Benefits
Fetch article master data to
according plants and stores

Inbound Services: Remarks
There are some remarks that need to be considered in order to successfully fetch article master data from SAP
S/4HANA into SAP Customer Checkout manager.
What information are fetched? Make sure that:
▪ Only article master data is fetched in ▪ Article groups (with same IDs as
version 2.0 FP11 in SAP S/4HANA) are created in
advance in SAP Customer
▪ Article types „standard article“,
Checkout manager
„generic article“ and „sales sets“
▪ Characteristic profiles (with same
▪ Barcode information is fetched
IDs as in SAP S/4HANA) are
▪ Characterictic profiles (e.g. „colour“, created in advance in SAP
„sizes“ or „manufacturer“ characteristics Customer Checkout manager
that are typical in the fashion industry)
can also be fetched

Article Groups: Assign Characteristic Profiles to Article Groups
Feature
▪ SAP Customer Checkout manager
can also handle characteristics
(assigned to articles) from SAP
S/4HANA and fetch them into the
system
▪ In the Articles app, a new tab is

provided: Characteristic profiles
▪ This tab enables you to assign

characteristic profiles that you have
in your SAP S/4HANA system to
the article group in SAP Customer
Checkout manager so that the
article master data sync is fetched
accordingly
Benefits
Fetch article master data to
according plants and stores

SAP Customer Checkout Manager (S/4HANA)
Articles and Price Lists: Different UoM Prices for One Item
Feature
▪ In the Articles app, you can now
assign a unit of measure (UoM) to
the price list and price of an article
(1)
▪ In previous versions, it was only

possible to assign one price per
price list to an item (two-dimensional
2 matrix – price and price list)
1 ▪ With the new version, you can
assign additionally to the price, and
price list the unit of measure (three-
dimensional matrix – price, price list,
and UoM)
▪ When adding a new price to an

article, you can also select the UoM
in the pop-up dialog (2)
▪ Furthermore, the UoM is also shown

in the Items sub-tab within the Price
lists app (3)
3
Benefits
• Three-dimensional matrix for article
prices allowing to add UoM
• Extended and improved usability for
integration with SAP S/4HANA
SAP Customer Checkout Manager (S/4HANA)
Articles: New Tab Available - Barcodes
Feature
▪ In the Articles app, there is a
new tab available: Barcodes
▪ This tab displays all barcodes

which are assigned to the
respective article and are fetched
from external systems via APIs or
via SOAP-interfaces in SAP
S/4HANA
▪ In SAP S/4HANA, it is very

common that each article has a
barcode per UoM
▪ With the new version 2.0 Feature

Pack 11, you can see the
barcodes which are fetched
▪ The tab is read-only and cannot

be edited
Benefits
Extended and improved usability
for integration with SAP
S/4HANA to show barcodes
Communication Arrangements: Outbound Services
Feature
▪ In the Communication
arrangements app, there are two
new Outbound services available for
the integration with SAP S/4HANA:
Financial transaction (SOAP) and
Sales transaction (SOAP)
▪ Financial transaction (SOAP)

services are relevant for the cash
transactions (e.g. Cash-in/ Cash-out,
Pay-in/ Pay-out) which are forwarded
from SAP Customer Checkout to
SAP S/4HANA
▪ Sales transaction (SOAP) services

are relevant for the sales
transactions (e.g. receipts) which are
forwarded from SAP Customer
Checkout to SAP S/4HANA
▪ Choose the outbound service, to

enter he paths and maintain further
data
Benefits
Extended SOAP services to send cash
and sales transactions from POS system
into SAP S/4HANA system
Communication Arrangements: Financial Transaction (SOAP) Services
Feature
▪ In the Financial transaction
(SOAP) services, you can
maintain the path, and
activate the service (1)
Maintain the path and

▪ Furthermore, in the Field
activate the service. mappings tab (2), you can
maintain all the values for
your local (in SAP Customer
Checkout manager ) and
1 target fields (in SAP
S/4HANA)
▪ You can add new field

mappings, edit or delete
2
existing field mappings

Communication Arrangements: Sales Transaction (SOAP) Services
Feature
▪ In the Sales transaction (SOAP)
services, you can maintain the
path, and activate the service (1)
▪ Navigate to the Configuration

tab to maintain configuration
settings (2), e.g. if the unit price
2 should be sent to the SAP
S/4HANA system, or if you want
to distribute header discount to
sales items, and more
1
▪ In the Field mappings tab (3),
you can maintain all the values for
your local (in SAP Customer
Checkout manager ) and target
fields (in SAP S/4HANA)
3 ▪ You can add new field mappings,

edit or delete existing field
mappings

Receipts: New Call ID Information Shown
Feature
▪ When you select a receipt in
the Receipts app (1), and
navigate to the Dispatch
1 states tab (2) to see the
dispatch status of the
according receipt, there is a
new field available: Call ID
(3)
2
▪ For each call which is made
from SAP Customer
Checkout manager to the
SAP S/4HANA system, an ID
is generated
▪ This call ID is for traceability

purposes
Benefits
3
Track posted receipts that are
sent from SAP Customer
Checkout manager to the SAP
S/4HANA system
Miscellaneous
Encryption of Export/ Import Configuration (1/2)
Feature
▪ In the Configuration settings of SAP
Customer Checkout, the functionality
to export/ import configuration
settings was enhanced in terms of
security
▪ The export/ import configuration file

can now be encrypted
▪ Furthermore, you can select whether

passwords should be exported or not
▪ In the About tab of your POS system

configuration settings, select
“Export” (1)
▪ In the dialog “Export settings” (2),

choose the following options:
▪ Export passwords: Enables/
Disables the option of
exporting passwords in the
1 2 exported file
▪ Encryption key: You can
enter an encryption key to
additionally secure the
exported file
▪ When you don’t enter an encryption

key, the behavior is as in previous
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC versions 85
Encryption of Export/ Import Configuration (2/2)
Feature
POS1 ▪ To encrypt the exported file, enter an
encryption key in the field (3)
▪ You can optionally open the

exported .xml file to verify that the
3 file is encrypted, and no data is
shown (4)
▪ In your other POS system (e.g.

4 POS2), you can now choose to
import the file.
▪ When you import the file, you will be

asked to enter a decryption key
POS2 which was configured during the
export (5)
▪ Once the configuration import was

successfully, you will see a message
in your POS system (6)
5
Benefits
Additional security for exported
data.
6
Search: Day-End Closing - Showing Tip and Multi-Currency Amount
Feature
▪ In the Search screen of SAP
Customer Checkout, the Day-end
closing search view has been
optimized
▪ The tip amount was added in the

day-end closing overview
▪ In previous versions, the cash

balancing amount was only
shown for the home currency
Choose the according

currency (e.g. CHF) to see ▪ With the new version, the
more details. amounts of other currencies
are shown in a new tab view
Benefits
Optimized view for searching
day-end closings in Retail
Service, Quick Service and
Table Service

Configuration: New Receipt Print Template for 58mm
Feature
▪ In the Configuration settings of
SAP Customer Checkout, there
are 3 new print templates for
receipts available in the
Integration settings: Print
templates for JPOS 58mm
▪ This print template supports

printing on 58mm JPOS printing
devices which are usually smaller
in width compared to 80mm
printing devices
▪ The print templates are available

for sales receipts, Cash-In/ Cash-
Out receipts, and footer
Benefits
• Extension of print templates
• Customizable template to
print receipts on smaller
printing devices

(SAP Business One Only) Configuration: Download Configuration Excel-File
Feature
▪ When SAP Customer Checkout is
integrated with SAP Business One,
there is a new option available in
the Integration tab of the
Configuration settings: Download
configuration
▪ This option makes a call to the SAP

Business One system, fetches all
configuration data (e.g. General
data, tax rates, currencies, and
many more) and downloads the
data in an Microsoft Excel file (1)
1 ▪ In the Excel-file, you can choose

the relevant tap to see further
information (2)
2 Benefits
Simplified handling to check
configuration data for the mapping
in SAP Customer Checkout
without the need for opening SAP
Business One

Digital Receipt Enhancements: New Language Field in Configuration
Feature
▪ In the Configuration app of
manager, there is a new field
available where you can
select the Language
▪ The selected language (1) is

1
used for the digital receipt
security page (2) which is
shown to the customer when
downloading the digital
receipt at the point-of-sale
Benefits
Customizable language for
2
digital receipt

Digital Receipt Enhancements: New Fields for Digital Receipt Settings
Feature
Customer scans
QR-code from ▪ In the Configuration app of SAP
the line display Customer Checkout manager, there
(2) and gets to is another new section available:
URL (3) Digital receipt
2 ▪ Those new fields provide additional

security to the digital receipts which
New settings to configure
digital receipt information
can be accessed by customers at
point-of-sale
▪ You can select to “Show customer

information on the digital receipt”
1 3
http://localhost:2114/ccos/api/digitalreceipt ▪ Furthermore, you can determine
s/3fad4f42-573d-439d-8d1a-cce58762b69a whether customers should access
digital receipts with or without
customer data, and what data
After entering the last 5 4 should be provided to authorize

and download the digital receipt
digits of the receipt (4),
the receipt is
downloaded with all ▪ The authorization could be e.g. via
information (5) entering the last four digits of the
receipt ID, or the total payment
amount of the receipt, and more
Benefits
Secured and customizable digital
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC receipt process 91
Inbound Call Monitoring: New App Available
Feature
▪ There is a new app available in the
Select one of the entries (1), to see Monitoring section of SAP Customer
further details (2) – and identify Checkout manager: Inbound call
inbound call time stamps, amount of monitoring
1 created items, and if the call was
successfully or failed. ▪ In this app, you can see all entries of
inbound calls for materials which were
made from external systems (via API or
for SAP S/4HANA)
▪ You can track and monitor all inbound

calls for materials, and see further
details (success, or error messages)
▪ Materials can be sent from external

2 systems (via Swagger APIs, or via
SOAP from SAP S/4HANA) to the SAP
▪ When such inbound calls to create

materials are performed, a log entry is
Check here the error created in this app which shows further
message in case an information, and helps in support cases,
inbound call was not if a material could not be created
successful.
Benefits
Keep tracking and monitoring of inbound
calls for material creation
Sales Reports: Extension of Credit Card Payments Fields
Feature
▪ The sales report “Card
payments per receipt”
within the Sales reports
app, was extended with two
new fields:
▪ Reference 1
▪ Reference 2
▪ These fields show

information that are provided
by the different payment
provider (e.g. Treibauf,
Bluecode, etc.) for the
transaction
▪ In most cases, the fields can

be used to compare with the
documents received from
banks
Benefits
More transparency of card
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
payment transactions in receipts 93
Migrations: Stock Transactions
Feature
• In the Migrations app, it is now
possible to migrate Stock
Please be aware that the file migration is transactions
executed in one single transaction. The
migration of stock transactions is different than • You can import stock transaction
the migration of articles, or cutsomers. If you items via a csv file into your SAP
have one file containing 10 rows with stock
1 transaction items, and 9 have correct data, Customer Checkout manager system
but only 1 data is maintained wrong, the (1)
whole stock transaction will not be created
(due to the 1 wrong data). • The following stock transaction types
can be uploaded:
▪ Goods issue
▪ Goods receipt
2 ▪ Stock adjustment
• Once the execution is performed,

Choose “Results” to see
you can see the execution result in
more details, or which
3 problems might cause a the list below (2), and select the
migration failure. entry to see more details (3)
• You can only upload files which

contain < 1,000 stock transaction
items. If the file has > 1,000 entries,
the migration will fail
Benefits
Optimized handling for migration
of stock transactions
Learn More
sap.com PartnerEdge YouTube

Find solutiom Find enablement Find product
briefs, customer and how-to-guides videos, step-by-
references, and for partners. step-guides and
many more many more.
SAP Help SAP SAP Customer

Official Product Community Influence
Documentation of Ask questions, Submit improvement
SAP Customer interact with others, ideas for SAP
Checkout and find blogs. Customer Checkout.
Follow us on Twitter: @SAPCheckout

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SAP Customer Checkout

What’s New in Release 2.0 Feature Pack 11

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

➢ SAP Customer Checkout manager: SAP Fiori User Experience

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3

Choose the section ▪ Optimized launchpad

3 ▪ New assortment of apps (2)

4 ▪ New “Monitoring” section (3)

▪ New “Inbound call

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5

▪ New “Mobile Checkout”

6 ▪ Attractive and modern for an

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

We recommend all customers and

▪ With 2.0 Feature Pack 11, there are

▪ In older releases, these functions

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

▪ New “Mobile Checkout” section available

▪ New Self-Order user interface for customers to order

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

▪ You have further tabs with

▪ Enter all relevant data for the

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

▪ You can enter a name and

2 ▪ You need to assign to each

▪ In the Items tab, you can

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▪ The outline of the categories

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14

▪ All print jobs generated from

▪ SAP Customer Checkout

▪ If errors occur while printing,

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 15

Offer different ▪ The self-order UI is customizable:

▪ As soon as the order is triggered,

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With version 2.0 Feature Pack 11, SAP Customer

This functionality enables an additional layer of

Multi-factor authentication is an optional feature,

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2 Setup multi-factor Create or update 4 (Optional) Reset

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As a first step, you need to activate multi-factor authentication on role-level.

Navigate to the Roles app in SAP Customer Checkout manager.

Activate the flag for

As soon as you create or

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© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 22

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In case you want to update

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Once you confirm the reset of MFA

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• Another exception applies to users without multi-factor authorization activated:

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© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 28

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 29

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• Enable other users to book

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5 ▪ In the Split/ merge dialog, select

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1 ▪ With this permission users are