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Marzipan and Permafrost P: Beyond Blaming Line Managers To Building Line Communication Capability G P y
Marzipan and Permafrost P: Beyond Blaming Line Managers To Building Line Communication Capability G P y
p and Permafrost
Beyond blaming line managers to
building
g line communication capability
p y
???
“Tell us everything that concerns you, so we can ignore you more
comprehensively next year.”
Manager Manager
#2 #2
the picture
was immediately,
overwhelmingly clear
clear, Manager Manager Manager
#3 #3 #3
and consistent ... all our
employees would be thrilled
with communication if only our line
Frontline Frontline
managers would get on with the cascade.
1. Asking the right questions
(and listening to the right people)
? ? ?
Yes! Yes!
? ?
Yes!
Frontline
2. What we can execute
(a) Tools and toolkits
Print assets to
Manager advice to share at manager
build a ‘team-led’ training etc,
comms plan in 1hour. reinforcing online
messages.
Site with
accessible
resources,
organised
On-demand into ‘Listening
Listening
presentation – Writing -
(brainshark) Talking.
2. What we can execute
(b) Team leader training
2. What we can execute
(c) Re-engineering IC processes
#1 #2
#3
Frontline Manager #3
4. Identifying what others must execute
5 4 3
? ? ?
Yes! Yes! 2
? ?
Yes!
?
1
Frontline
4. So, what does that involve?