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Technology and
Livelihood Education 10
Contact Center Services
Quarter
1
TLE – Contact Center Services 10
Quarter 1 – Module 3: Personal Entrepreneurial Competencies
Assessment of Personal Competencies and Skills
First Edition, 2020

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Published by the Department of Education - Schools Division of Pasig City

Development Team of the Self-Learning Module

Writer: Karen F. Estrada
Editor: Rachelle C. Figuracion, Martha Andrea L. Patco
Reviewers: Rachelle C. Figuracion, Vernette R. Ortiz
Illustrator: Edison P. Clet
Lay-out Artist: Emmanuel D. Ubaldo
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent
Aurelio G. Alfonso EdD
OIC-Assistant Schools Division Superintendent
Victor M. Javeña EdD
Chief, School Governance and Operations Division and
OIC-Chief, Curriculum Implementation Division

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Librada L. Agon EdD (EPP/TLE/TVL/TVE)

Liza A. Alvarez (Science/STEM/SSP)
Bernard R. Balitao (AP/HUMSS)
Joselito E. Calios (English/SPFL/GAS)
Norlyn D. Conde EdD (MAPEH/SPA/SPS/HOPE/A&D/Sports)
Wilma Q. Del Rosario (LRMS/ADM)
Ma. Teresita E. Herrera EdD (Filipino/GAS/Piling Larang)
Perlita M. Ignacio PhD (EsP)
Dulce O. Santos PhD (Kindergarten/MTB-MLE)
Teresita P. Tagulao EdD (Mathematics/ABM)

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Pasig City
 Technology and
Livelihood Education 10
Quarter 1
Self-Learning Module 3
Personal Entrepreneurial Competencies (PECS)
Assessment of Personal Competencies and Skills
Introductory Message

For the Facilitator:

Welcome to the Contact Center Services 10 Self Learning Module on Personal

Entrepreneurial Competencies!

This Self-Learning Module was collaboratively designed, developed and

reviewed by educators from the Schools Division Office of Pasig City headed by its
Officer-in-Charge Schools Division Superintendent, Ma. Evalou Concepcion A.
Agustin, in partnership with the City Government of Pasig through its mayor,
Honorable Victor Ma. Regis N. Sotto. The writers utilized the standards set by the K
to 12 Curriculum using the Most Essential Learning Competencies (MELC) in
developing this instructional resource.

This learning material hopes to engage the learners in guided and independent
learning activities at their own pace and time. Further, this also aims to help learners
acquire the needed 21st century skills especially the 5 Cs, namely: Communication,
Collaboration, Creativity, Critical Thinking, and Character while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Moreover, you are expected to encourage and assist the
learners as they do the tasks included in the module.
 For the Learner:

Welcome to the Contact Center Services 10 Self-Learning Module on Personal

Entrepreneurial Competencies!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an active
learner.

This module has the following parts and corresponding icons:

Expectations - This points to the set of knowledge and skills

that you will learn after completing the module.

Pretest - This measures your prior knowledge about the lesson

at hand.

Recap - This part of the module provides a review of concepts

and skills that you already know about a previous lesson.

Lesson - This section discusses the topic in the module.

Activities - This is a set of activities that you need to perform.

Wrap-Up - This section summarizes the concepts and

application of the lesson.

Valuing - This part integrates a desirable moral value in the

lesson.

Posttest - This measures how much you have learned from the
entire module.
 EXPECTATIONS

At the end of the learning period, the students should be able to:

1. Know the important skills of a successful entrepreneur;

2. Identify the strengths and weaknesses of one’s PEC’s;
3. Improve the area for development and growth; and
4. Strategize an action plan to further guarantees a success on their
business/career choice.

PRETEST

Directions: Read each statement carefully. Encircle the letter of the best answer.

1. Effective and efficient in communicating to people

a. Excellent planner
b. Sound decision maker
c. Possess people skills
d. Hardworking
2. Strategic thinking and goal setting
a. Disciplined
b. Excellent planner
c. Sound decision maker
d. Possess people skills
3. Ability to think quickly
a. Excellent planner
b. Committed
c. Sound decision maker
d. Possess people skills
4. Must include actions in planning
a. Excellent planner
b. Sound decision maker
c. Possess people skills
d. Hardworking
5. Have a good social ability
a. Disciplined
b. Excellent planner
c. Sound decision maker
d. Possess people skills
 RECAP
Directions: Identify the characteristics of a good entrepreneur based from its
meaning. Write your answer on your test booklet.
 LESSON

IMPORTANT SKILLS OF A SUCCESSFUL ENTREPRENEUR

Excellent Planner
Planning involves strategic thinking and goal setting to
accomplish objectives by thoroughly maximizing all the
possible resources available. A good entrepreneur develops
and follows the steps in the plans diligently to realize goals.

Planning must include planned actions to become most

effective.

Possesses People Skills

This is a necessary skill required to achieve success in

a business. People skills refer to effective and efficient
communication and establishing good relationship to the
people working in and out of your business.

In everyday business transactions, you need to deal

with people. A well-developed social ability will build a huge distinction between
success and failure in the business.

Sound Decision Maker

Successful entrepreneurs must have the ability to

think quickly and to make wise decisions towards a pre-
determined set of objectives. Nobody can deny that the power
to make right decisions is a very important skill that an
entrepreneur should possess. Sound decisions should be
supported on given facts and information and lead towards
the pre-determined objectives.
 ACTIVITIES

Activity 3.1

PEC’s Checklist

Directions: Using the PECs checklist, assess yourself by putting a check ( ✔) mark
in either strengths or development areas column.
Interpret the results by counting the total number of check marks in each of the
columns. After accomplishing the checklist, share your insights on the result of your
personal assessment.

Personal Entrepreneurial Personal Assessment in terms of:

Competencies (PECs) of
an Entrepreneur Strengths Development Areas
Hardworking
- Works diligently
Confident
- Self-reliance in one’s
ability
Disciplined
- Always stick to the plan
Committed
- Solid dedication
Ability to accept changes
- Adaptable
Creative
- Innovative to have edge
over other competitors
Profit-oriented
- Always looking for an
opportunity to have/earn
income
Excellent planner
-Strategic thinking and goal
setting
Possesses people skills
-Effective and efficient
communication and
establishing good
relationship to the people
Sound decision maker
-Ability to think quickly
Insights:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
___________________________________________________________________________.

Activity 3.2
Directions: Fill in the missing letters to complete the words. Use the definition
provided as your reference.

1. Simply the act of transferring information from one place, person or group to
another.

C M U A T I

2. An exchange of information between two or more people.

I E E R N A L

3. The action or process of deciding something or of resolving a question.

D I I O N

4. A thing aimed at; a goal.

J C I V E

5. The accomplishment of an aim or purpose.

U C S
 WRAP-UP

Reflect and Understand!

Directions: Based from the result of your assessment in PEC’s, write down your own
timeframe by supplementing strategies or plans on how you will improve yourself to
become a successful entrepreneur someday.

Area to Improve
Strategies/Plans Timeframe (years)
(PEC’s)

VALUING

TIME MACHINE!
Directions:
“You are given a chance to Time Travel to your future self!”

 Create a “Dress Me Up” image of yourself, showing what you wanted

to become in 10-15 years from now.

 Share your experience and thoughts while doing the activity.

 POSTTEST

Directions: Identify the Skills of a Good Entrepreneur. Write your answer on the
spaces provided.

__________________ 1. Have an effective and efficient communication skills and can

establish good relationship to the people.

__________________ 2. Has strategic thinking and goal setting to achieve objectives.

__________________ 3. Can make wise decisions towards a pre-determined set of

objectives.
__________________ 4. Has a well-developed interpersonal skill.

__________________ 5. Can develop and follow the steps in the plan carefully.

KEY TO CORRECTION

accept change
Ability to 5.
Disciplined 4.
Hardworking 3.
Planner
Creative 2.
Excellent 5.
Committed 1. Skills
Recap Possess People 4.
Maker
D 5. Sound Decision 3.
Success 5.
A 4. Planner
Objective 4.
C 3. Excellent 2.
Decision 3.
Skills
B 2. Interpersonal 2.
Possess People 1.
C 1. Communication 1.
Post-Test
Pre-Test Activity 3.2
 References

External Link:

benjaminrcojr18. “267763691-TLE-ICT-Contact-Center-Services-Grade-10-LM.pdf
- 10 Information and Communications Technology Learners Material
GOVERNMENT PROPERTY NOT FOR: Course Hero.” 267763691-TLE-ICT-
Contact-Center-Services-Grade-10-LM.pdf - 10 Information and
Communications Technology

Learners Material GOVERNMENT PROPERTY NOT FOR | Course Hero. Accessed

June 29, 2020. https://www.coursehero.com/file/33409836/267763691-
TLE-ICT-Contact-Center-Services-Grade-10-
LMpdf/?fbclid=IwAR0RxSdOfPwJoIR1m5PvaAJtFrSmGukV5Dctz2i_l5Suxz_wa
B4IIhZvQ1A.

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Aneja, Tanya. “Millennial Game-Changers: 23 Singaporeans in Forbes 30 under 30

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https://www.connectedtoindia.com/millennial-game-changers-23-
singaporeans-in-forbes-30-under-30-asia-list-2019-5349.html.

BITMOJI. “Your Personal Emoji.” bitmoji.com (accessed June 1, 2020)

https://www.bitmoji.com/