SUGGESTED TOPICS for

RESEARCH PROJECT OF QUALITY AND INNOVATION MANAGEMENT

EMQI PROGRAM INTAKE 61
 Classification of customers
 Customer requirements
 Customer satisfaction
 Customer retention, customer engagement
 Customer loyalty
 Customer data gathering methods
 Customer relationships management
 Customer experience, customer journey
 Customer service
 Customer care
 Customer policy
 Customer value creation
 Product quality
 Factors influence product quality
 Product quality evaluation
 Quality planning
 Quality checking
 Quality control
 Quality assurance
 Quality improvement
 Quality management
 The Japanese approach to quality management
 The American approach to quality management
 Quality recognition, quality certification

1
 Deming circle
 Principles of quality management
 Quality management system/ tool:
o ISO 9000, ISO 14000, ISO 22000, ISO 25000, ISO 27000, ISO
51000
o TQM
o 5S
o Kaizen
o HORENSO
o Lean
o 6 sigma
o Lean- 6 sigma
o HACCP
o GAP
o ISO 22000, ISO 14000, ISO 27000, ISO 51000,…
o National quality awards: Deming prize, MBNQA, Vietnam
National Quality Award
o SA 8000
o OHSAS 18000
o QS 9000
o Quality Function Deployment
o …
 Empowerment
 Daily management
 Visualization
 Leadership for quality
 Occupational health and safety
 Food safety
 Service quality

2
 Service quality models: SERVUCTION, Gronroos, 5- gap model,
SERVQUAL, SERVPERF,…
 Service quality measurements
 Service orientation skill
 Service standardization
 Service blueprinting
 Service quality improvement
 National quality standards
 Costs of quality
 Benchmarking
 Standardization
 Quality management tools
o Seven traditional quality control tools
 Process map
 Cause and effect diagram
 Check sheet
 Pareto chart
 Histogram
 Control chart
 Scatter chart
o Seven new quality control tools
 Affinity diagram
 Relations diagram
 Tree diagram
 Matrix diagram
 Arrows diagram
 Process decision program chart
 Prioritization matrix- matrix data analysis
 Quality and education training

3
 Quality culture
 Quality circle
 Process management
 Process classification
 Process modeling, process modeling language (BPMN, RAD, PEC,
UML-AD, IDEF)
 Process analysis
 Process capability
 Process audit
 Process improvement, process improvement tools (brainstorming,
DMAIC,… )
 Process redesign
 Business process reengineering
 Process innovation
 Productivity
 Value added
 Value chain
 Productivity measurement
 Productivity improvement
 Individual productivity, individual performance, individual productivity
improvement
 Organizational productivity, organization performance, organizational
productivity improvement
 Green productivity
 Time management
 Innovation management
 Sources of innovation (knowledge push, need pull, crisis- driven
innovation, customization, internal factors, external factors )
 Open innovation, collaboration, innovation network, innovation
ecosystem
 Globalization of innovation
 Innovation strategies

4
 Innovation culture
 Innovative climate
 Social innovation, social value and social change,
 Research and development
 Product design, product innovation, new product development
 Service design, service innovation, new service development
 Commercialization
 Entrepreneurship, new venture
 Product improvement
 Product differentiation.
 Knowledge management, knowledge sharing, knowledge hiding
 Organizational learning
 Change management
 Innovation capability, innovative work behavior
 Factors influence innovation capability, factors influence innovative work
behavior
 Innovation project
 Technology innovation, technology transfer
 Business model innovation, canvas model
 Blue ocean strategy
 Digitalization
 Digital transformation
 Business intelligence
 Digital technologies: IoT, IoS, Big data, AI, Cloud computing, Mobile
technology,…
 Time management
 Professional development
 Critical thinking
 Creative thinking
 Design thinking
 Problem solving skills
5
 …