Name: _Ocaban, Claire B___________________ Date:_Sep.

14, 2021__________
Program & Section: ____ITFL02G- CA201____

Activity No. 1 – Introduction to Computer System

Instructions: Evaluate the situations below, using personal experiences and one or more resources available to you (such
as articles on the web or in print, blogs, podcasts, videos, television, user guides, other individuals, electronics or
computer stores, etc.) Perform the task requested and share your deliverables on a brief report with necessary discussions.

Reactions to Software Problems

People who uses computers and mobile devices sometimes experience problems with software,
including operating systems, desktop apps, web apps, and mobile apps. Problems range from not being able to
install or download a program or app to a computer or mobile device, to a program or an app producing
unanticipated results. Depending on the situation, these problems can result in user stress. Many people believe
that reactions to software problems tend to be more extreme than reactions to problems with other tools.

Do This:
1. Evaluate situations in which you have seen people react to program and app problems on their computer
and mobile devices. Discuss how these users can reduce their frustrations when dealing with such
problems.

2. How did you react when you were frustrated by problems with a program or an app?

3. What did you do to solve the problem?

Reference: 2018, Discovering Computers: Digital Technology, Data and Devices, Misty E. Vermaat, Susan L. Sebok,
Steven M. Freund, Jennifer T. Campbell and Mark Frydenberg, Cengage Learning.