INDEX

DESCRIPTION Page No.

WARRANTY POLICY 1-7

WARRANTY HANDLING PROCESS 8-9

DEALER’S RESPONSIBILITY 10-17

WARRANTY CLAIM SUBMISSION GUIDELINES 18-21

PREPARATION OF WARRANTY CLAIM DOCUMENTS 22-25

FOR ONLINE / MANUAL CLAIMS

WARRANTY SETTLEMENT PROCESS AT HO 26-27

TECHNICAL GUIDELINES 28-38

GUIDELINES FOR FAILED MATERIAL PACKING 39-41

IDENTIFICATION/ TRACEABILITY MARKS ON 42-55

DIFFERENT COMPONENTS

ANNEXURES 56--59
Warranty Policy
 WARRANTY POLICY

1.1. Warranty Policy

M&M Ltd Swaraj Division (hereinafter called "Swaraj"), warrants that each new Swaraj
tractor manufactured in India by Swaraj & sold by an authorized Swaraj dealer will be
free from any defects in material & workmanship at the time of manufacture subject to
following terms & conditions:

Term:

The term of warranty shall be 2 years or 2000 hours (whichever occurs first) from the
date of delivery to first owner.

For SWARAJ -717 model warranty shall be 1 year or 750 hours (whichever occur first)

Swaraj’s Warranty Obligation:

If any defects should be found in a Swaraj tractor within the term stipulated above,
Swaraj's only obligation is to repair or replace at its sole discretion any part shown to
be defective, with a new part or the equivalent at no cost to the owner for part or labor,
when Swaraj acknowledges that such a defect is attributable to faulty material or
workmanship at the time of manufacture. The owner is responsible for any repair or
replacements which are not covered by this warranty.

Owner’s Warranty Responsibilities:

1. Owner to maintain his tractor & get service done from authorized dealer as per it's
maintenance schedule by using genuine oil & spare parts used during service.
2. Approach dealer and release his tractor for repairs within a reasonable period from
the reported failure. Should he fail to do so, any consequential damage that may occur
due to the delay may not be covered under this warranty policy.

Limitation:

This warranty shall not apply to:

1. Replacement in case of parts getting damaged due to accident and gross

negligence, on the part of customer.
2. Any tractor which has been modified or altered or the parts or accessories not
approved by Swaraj have been used.
3. Normal maintenance services, such as engine tune up, fuel system cleaning, wheel
brake and clutch adjustments.
4. Normal replacement of service items (for example, filters, fuel injectors, brake or
clutch linings.)
5. Parts of the tractor those have been altered or replaced in an unauthorized
manner, which in the sole judgment of Mahindra (Swaraj) affects its performance or
reliability.
6. Any expenses of transportation or other costs which might be involved

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7. Any damage from environmental conditions such as air borne fall out, sea area
operation, hail/windstorm, lightning, flood and the like, so as in the judgment of the
company (whose decisions are final) to affect adversely its stability or reliability.
8. Any failure of product caused by improper field application of, its implements or
attachments due to overloading
9. Any Economic loss, including lost profits, crop loss, equipment rental or other
expense
10. Any items used for repairs include, solvents, cleaners, anti-seize lubricants, oil dry
shop towels, special tools.

Warranty claims of proprietary items such as Tyres, Tubes, Fuel injection pump,
Nozzles, Battery, Starter Motor, Alternator etc. should be preferred by the dealer
directly upon the respective manufacturer as per their warranty terms and Mahindra
(Swaraj) shall not be liable in any manner for the same.

Parts Not Covered:

• Maintenance & serviceable parts like bulbs, fuses, coolant, filters, grease,
lubricants, gaskets etc.
• Parts subject to normal wear and tear like brake & clutch liner
• Bushes & fasteners

Note: Mahindra (Swaraj) reserves the right to update or change working

policies, procedures and operating systems at any time.

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 WARRANTY ON PROPRIETARY PARTS (O.E.):
Fuel Injection Pump & Injector, Battery, Tyre, Tube, Alternator, Starter Motor originally
equipped on M&M tractors are warranted by their respective manufacturers & not
warranted by the company. In all such warranty cases, the dealer shall perform the
preliminary inspection & refer to the respective OEM if applicable.
The Company shall not be liable in any manner in respect of decision given by OE
representative & decision of OEM is final.
The following table shows the Warranty on proprietary parts: as of May2021.

Sr. No Aggregate Supplier Period / Hours* To be

Referred to
1 Battery Exide 12 months from the Date of Delivery or 15 months from Battery
the Date of Manufacture of the battery, whichever is Manufacturer
earlier. or its
authorised
Service Setup
2 Autolek 2 years from date of manufacturing or 2000 hours from
date of sale of vehicle.
Starter Motor
Lucas 1 year from date of manufacturing or 1500 hours from
date of sale of vehicle. Manufacturer
or its
3 Autolek 2 years from date of manufacturing or 2000 hours from Authorised
date of sale of vehicle. Service Setup
Alternator
Lucas 1 year from date of manufacturing or 1500 hours from
date of sale of vehicle.
4 Tyre MRF 6 years from the manufacturing month/year – Replaced
on a pro-rata basis based on the remaining NSD (Non-
skid depth) at the time of inspection.
Good 6 year from date of manufacturing
Year Tyres adjusted under warranty will be replaced with a
new tyre of same variety on pro-rata basis (i.e. based on
average tread wear) as per details given below:
Tread Wear Upto15%-Free Of Cost (FOC);
Tread Wear More than 15% -Pro-Rata*;
*Pro Rata Calculation = Worn Out Tread Depth (NSD) /
Original Tread Depth (NSD)
e.g. If original NSD is 8mm, tire worn out is 2 mm, that Tyre
mean customer to pay 25% of tire cost Manufacturer’s
7 years from week/ year of manufacture -Replacement Dealer &
Apollo
on Pro rata basis + Applicable GST Regional
Service Team

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 7 years for all tyres produced on or after 1st Jan 2019 &
Ceat 5 years for all tyre produced prior to 1st Jan 2019.
Warranty will be applicable from the date of manufacture
or till the tyre tread is worn up to Tread Wear Indicators
(TWI) whichever is earlier, irrespective of kilometer
covered.
1) Tread Wear Up to 10% - Free of Cost (FOC)
2) Tread Wear more than 10% to 80% - Pro-Rata
3) Tread Wear more than 80% - Replace at 80% wear
only
5 Tube MRF 3 years from the manufacturing month/year
If the tube has failed due to an adjustable
defect and the same is within 6 months from its
production month - Free of cost (FOC)
If the complaint is received after 6 months but before the
end of 18 months -Tube will be replaced at 25% of
NBP
If the complaint received after 18 months and within
36months - Tube
will be replaced at 50 % of NB
No warranty after 36 months from its production
month
Good 6 years from date of manufacturing Tyre
Year Manufacturer’s
Upto 12 months from manufacturing period - Free of Dealer &
Cost Regional
From 12 months to 24 months from manufacturing Service Team
period -25% charge
From 24 months to 36 months from manufacturing
period - 50% charge
From 36 months to 72*months from manufacturing
period -75% charge
Apollo 4 years from the manufacturing month/year
Up to 12 Months- FOC
13-24 Months -25% to be Charged + GST
25-36 Months -50% to be Charged + GST
37-48 Months -75% to be Charged + GST
Ceat 2 years from date of manufacturing
6 Fuel Injection Bosch 18 Months from Date of manufacturing as available on Manufacturer
Equipment the name plate of the pump. or its
Authorised
Service Setup

* Warranty period for proprietary parts is a prerogative of the concerned manufacturer. Term s & conditions
are also applied as per the concerned manufacturer’s policy.

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1.2.1. Warranty reimbursement Policy:

The company will reimburse dealers in full or partial, the expense towards parts spent
for approved warranty claims.

The company will credit the approved warranty amount to dealer's spare parts account.

1.2.2. Reimbursement of Parts:

The company will reimburse dealers for parts replaced during warranty repairs at the
rate of Net Dealer Price (NDP) at the time of Claim submission

Net dealer price is the price at which parts are billed to dealer by the company.

1.2.3. Reimbursement of Sublet repairs:

In some cases, special repairs like machining, grinding etc. has to be carried out at
some specialist shop authorized by service engineer. These jobs are known to be 'Sublet
repairs'. In such sublet repairs, dealer will be reimbursed only if the job is approved by the
CCM. It will be reimbursed as per company norms.

1.2.4. Goods and Services Tax (GST):

Company compensated dealer for the GST on the parts replaced under warranty, as
applicable by the center / state government regulations.

It shall be the responsibility of the dealer to comply with all rules /regulations/ tax laws of
center & state governments related to warranty reimbursements.

Any lapse on the part of dealer and consequent liability, if any demand/ penalty/ fine/
interest etc. shall be the sole responsibility of the dealer & shall be to the account of the
said dealer.

Amount Credited will be {NDP+ 5% of NDP (incidental charges)} + GST

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 Labor Charges:

Labor charges for the parts replaced under warranty as it involves input cost at dealer end.
The reimbursement will be made w.e.f 1st July’15 on basis of your DSCI score, category of
dealership based on sales volume and the Job Code. The job codes have been defined on
basis of time assigned to carry out a job. List of job codes are available in CDMS portal. The
matrix of above elements is mentioned below:

Labor Reimbursement- Rs./Hr.

Dealer DSCI Category
Cat-A Cat-B Cat-C
DSCI Score >80 35 32 30
DSCI Score =71-79 30 27 25
DSCI Score <70 25 22 20

For all dealers where DSCI evaluation is not being done, the reimbursement will be made as
per Category C & DSCI Score <70.
For all dealers appointed during FY, reimbursement will be made by projecting their annual
sales based on Q-1 actual sales- Linear methodology

Category Annual Sales

A >200
B 101-200
C 0-100

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Warranty Handling Process

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 WARRANTY HANDLING PROCESS

Customer has the right to get service from any of the Swaraj authorized dealer. When the
customer approaches the dealership with a complaint, and the dealer confirms it as a warranty
failure. Then the dealer should follow following steps:
a) Check Operator's manual to ascertain:
1) Name and details of owner
2) Date of delivery
3) Selling dealer (stamp & signature)
4) Records of services performed

b) In case if the tractor is sold by other dealer and operator's manual is not available,
check service records and repair history through CDMS. Dealer can also approach to
area office to get tractor's selling detail and service history.

c) Examine tractor thoroughly to ensure

• The complaint made by the customer is authentic
• The complaint is not due to negligence/improper usage/accident on the part of
the user
• No unauthorized changes/modifications on the tractor have caused the failure
• Usage of only genuine parts and lubricant have been made

c) Check for complaints if any, other than those reported by the customer, so as to
ensure complete & satisfactory reports.

d) Inform the customer about repairs under & out of warranty policy, and the time it will
take to complete the job.

e) Carry out warranty repairs on FREE OF COST TO THE CUSTOMER & deliver the
tractor to customer within promised estimated time.

f) In case of repairs which cannot be completed within estimated time, the same should
be informed to the customer.

g) In case of non-availability of parts, procure the same from the nearest company
channel partner (dealer/distributor). If part is also not available, then raise TOF order
as per the need. The customer should be well informed about the same.

h) Take customer signature on the job card to ensure completion of job to the satisfaction
of customer.

i) Preserve the job card for the records.

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DEALER’S RESPONSIBILITY

10
 DEALER’S RESPONSIBILITY

2.2. DEALER’S RESPONSIBILITY

2.2.1. Delivery of operator's manual:

The company supplies operator's manual with every tractor, it is obligation of the
dealer to deliver the operator's manual to customer by mentioning Customer's name and
address, tractor's chassis number, selling dealer's name and address.

The customer should be instructed to present operator's manual to company authorized dealer
when asking for under warranty repairs.

2.2.2. Explanation and Activation of warranty Policy:

During the delivery of the tractor, the warranty policy & tractor maintenance should be
explained to the customer and ensure warranty activation using Mera Swaraj App.

2.2.3. Retention of records:

Dealer should keep all records & documents related to warranty claim & service
maintenance for at least 3 years and warranty Tax Invoices for 6 years. This is from the date of
preparation of records by the dealer. The records related to a particular tractor should be
properly kept in TRACTOR HISTORY FILE. These records shall include, but not limited to, Pre
delivery inspection report, installation report, job cards, warranty claim copies, Lorry receipt
copies, Invoice of sublet repairs, Bills and payment details made by the customer.

WARRANTY CLAIM REGISTER should be maintained by the dealer for all warranty claims.

On company's request dealer should submit these records without any delay.

2.2.4. Handling of Defective Parts:

Warranty parts are source of valuable information to the company. It helps in

analyzing the root cause of the defect and take necessary corrective actions. Hence the failed
parts need to be preserved properly and utmost care needs to be taken while packing and
dispatching the parts to the company.

All parts claimed through warranty should be packed in wooden cases & dispatched to the
company by Door Delivery/ Godown Delivery

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2.2.5. Inventory of Genuine Parts:

Dealer is responsible to maintain inventories of genuine parts in sufficient quantities to

enable necessary parts replacement under warranty.

2.2.6. Warranty Audit

The company may audit Dealer’s records for proof of effective fulfillment of Dealer’s
Obligation towards warranty replacement. Company representatives will visit to
dealership to monitor Dealer’s service performance, Maintenance of workshop &
service records as per Dealer’s Service capability Index & to train Dealer’s personnel
wherever necessary.
During Audits, designated representative of company is authorized to examine job
cards, history file, warranty claim copies & all other records which are required to be
maintained by the dealer. Company representative may contact customers as a part
of Warranty Audit.
Dealer is expected to make readily available such information as company
representative may request, to give ready access to dealership’s records & to
cooperate with such representatives in the fulfillment of the objectives of their visit.
Any part of the claim that cannot be supported will be charged back (debited) to
dealer’s account & necessary action will be taken against the dealer.

2.2.6 Time Limit for warranty Claim Submission;

The warranty claim should be raised in Dealer portal within 30 Days from Date of
work completed. Failed parts should be dispatched to Warranty yard, Mohali and
update LR details against respective claims in CDMS within 40 days from tractor
repair date, such that failed parts are received at warranty yard within 70 days from
date of repairs. This will expedite prompt payment & is good business practice. If
these parts are not received within 90 days from date of booking LR, initial credit
note will be reversed by the system.

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3.1 REJECTION OF WARRANTY CLAIMS
The claims can be rejected at the following stages:
1. Rejection at Acknowledgement – Claim sync in SAP
2. Rejection at Parts Level – After material received at HO

1. Rejection at Acknowledgement – Claim sync in SAP

Warranty claims are being rejected at acknowledgement level, due to following reasons:
• Late Submission of warranty Claims – Dealer should update LR
details in CDMS against respective claim within 40 days from date of repair.
Otherwise, system automatically rejects claim due to Late submission

2. Rejection at Parts Level – After material received at HO

After receiving parts at Warranty Yard, the parts are checked thoroughly for
manufacturing defect. In case if the part is not as per acceptable warranty norms,
the debit note raised for the following reasons:
• Parts found in working condition – The parts like gauges,
instruments, Thermostats are found in working condition, after testing.

• Not a manufacturing Defect – Warranty is applicable only for the manufacturing

defects. If the failure is not due to manufacturing defect, but due to reasons like improper
usage of the tractor, accident, improper services etc., the claims will be rejected for this
reason. For example, wear of clutch plate depends on the usage & is normal phenomenon.
The same cannot be claimed as manufacturing defect.
• Failure due to usage with worn out liners – The wear of Brake OR
Clutch liners depends on the driving habits & type of Tractor application. This is
not a manufacturing defect. These worn-out liners should be replaced in time.
The consequential failures of brake actuating disc & clutch cover assembly
(Groove formation) are not covered under warranty.
• Parts out of warranty– In case if the concerned Part is out of warranty,
period wise or hour wise as per warranty policy.
• Defective part not received at HO– The defective parts are analyzed
thoroughly at company’s premises & are very important for product improvement.
The Dealer should take necessary care while packing the material as explained in
Section 2.6.2. In case of material not received or incomplete assembly received,
(Engine, Half Engine etc), the warranty claim will be debited to Dealer’s account.
• Failure due to poor maintenance – Some parts needs timely
maintenance as explained in Operator’s Manual. If the failure is due to non-
cleaning of radiator, Air cleaner Filter, Non-Greasing of Steering knuckle, Wheel
bearings, Or due to non- service & oil replacement of Engine & Transmission, the
warranty claim will be rejected.
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 • Excessive bent – Overloading – In case of three-point linkages like Top
Link, Lower Link, Lift Rod etc, the bending is due to overloading. Due to
overloading or improper usage, the bent is also observed in PTO shaft,
Transmission shaft, Steering Knuckle, Gear forks & Rear axle. Such bent are not
acceptable warranty failures.
• Accidental / Tampered cases– Cases like Wheel rim Run out,
Damages to silencer, Exhaust manifold, hood, fender, stay rod, Front axle support,
Radiator due to external impact are not covered under warranty. also, if the parts
like horn, gauges, wiring harness, hour meter etc., if found in tempered
condition, are not covered under warranty.
• Parts received in Broken / Damaged condition – Proper care should be
taken to pack fragile & delicate components like gauges, radiator etc. In case if
the parts are received in damaged condition, the cause of failure cannot be
ascertained. Hence such cases are not accepted under warranty.
• Wrong Parts / Assemblies – On receipt of the parts, if it is found that
the mating parts are not of the same set e.g. set of two, bearing set etc. Or the
said parts are not of the model specified or not the same part as claimed by the
dealer, these parts will be debited.
• Not a genuine fitment – Before accepting the failure under warranty,
the dealer should ensure that the part is not of local make OR non genuine.
Dealer should refer to Defect & Make Code details for Make codes &
manufacturing dates.

In case of Claim rejection after inspection of the parts, the parts will not be sent back to
the dealer & will be scrapped at company’s end.

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FAILURES NOT COVERED UNDER WARRANTY

Sr. No. Parts Failures Not Covered Photographs

1 Clutch Normal Wear & Tear –
Clutch lining is subjected to
wear which depends upon
Tractor Application and driving
habits

Clutch Plate Burnt-

Not a manufacturing defect.
Failure occurs due to frequent
usage / Half clutch Operations

Groove formation on Pressure

Plate - This is formed due to :
-Running of tractor with
‘Worn out’ Clutch lining or rivets
pressed on Pressure Plate.
-Improper Clutch adjustment.
Clutch Over-riding
2 Brake linings Normal Wear & Tear –
Brake lining is subjected to
wear which depends upon
Tractor Application and driving
habits.

Disc Groove formation on Brake

Actuating Disc- This is caused due to
Brakes - Running of tractor with
‘Worn out’ Brake lining or rivets
pressed on actuating disc.
-Improper Brake adjustment.
Brake Over-riding
3 Front & Rear Accidental / Damage Cases-
Wheel Rim Such cases are not eligible for
warranty. Run out due to external
hitting of wheel is not a
warrantable failure.

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Sr. Parts Failures Not Covered Photographs
No.

4 Radiators Damaged Due to External

Impact –
Radiators damaged due to
external impact are not covered
under warranty.
Care to be taken to properly
pack failed radiator to avoid
damage during transport.

Radiator Tube Damaged Due

to Muddy Water –
Clean water with coolant should
be used in Radiator. Water with
impurities & mud can cause
severe damage to the tubes .
The mud can be seen on these
locations

5 PTO Shaft PTO Shaft Splines End

Twisted / Broken -
Breakage of shaft at the position
as shown will be due to
- Overloading or
- Non-standard implement
usage
- Incomplete implement
engagement with PTO shaft
at spline end.

6 Top Link, Bent- This failure is due to

Lower link & overload or improper usage, It is
Draw bar not covered under warranty.

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Sr. Parts Failures Not Covered Photographs
No.
8 Control Tempered – Control value assy
Valve tempered / open condition does not
consider under warranty

9 Instrument Delicate parts like Instrument

Cluster Cluster, Hour meter and other
gauges not consider under
warranty if received in damage
condition. It should be packed
separately in spare parts packing &
should not be packed with heavy
parts.
10 Wiring Burnt due to improper /
Harness additional Connections – No
changes to be done in wiring of the
tractor. Wiring Harness gets burnt
due to overloading
in case of improper / additional
connections, as shown in the
figure. This is not a warrantable
defect.

11 Hour meter Tempered – Hour meter reading

digit tempered and seal damage
part not consider under warranty

12 Fender Tempered – Extra hole through

drill or welding and crack generate
due to this not covered under
warranty

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WARRANTY CLAIM
SUBMISSION
GUIDELINES

18
 WARRANTY CLAIM SUBMISSION

2.3. Warranty Claim Submission

Process of warranty claim submission & further reimbursement through CDMS is

simple and fast. It gives maximum flexibility to the dealers.

2.3.1. Distinctive features

The following distinctive features of warranty claims settlement process have made it
one of the best in industry: -
- The dealers are self-certified & are authorized to take appropriate decision on warranty
repairs as per the guidelines provided.
- For submission of warranty claims approval from CCM is required. Once approval is
done, LR details must be updated in the system.
- The claims are settled (accept/reject) within 48 working hours after receipt of
documents.
- The responsibility of timely submission & accuracy of the information solely lies with the
dealership.
- The user-friendly App SWARAJ CDMS (service Manger login) or website -
https://swarajcdms.com/Jobcard/ is having provision to enter the warranty claim, see the
status of credit & debit notes.

Warranty claim submission through website

The complete process of warranty claim settlement through CDMS is as explained below: -
1. After repair of the tractor under warranty, the warranty claim should be prepared &
saved on App SWARAJ CDMS or website
https://swarajcdms.com/Jobcard/
2. Claims should be approved by CCM first.
3. Tag all the parts with standard warranty tag with all the information. Tag should be
properly filled up. The format off warranty tag is provided in the annexure.
4. Take printout of warranty claims and packing slip from CDMS. The copies of claim
related documents should be packed along with the material.
5. Pack all the parts in the boxes as explained in annexure along with packing slip &
warranty claim copies.
6. Book the consignment on DOOR/GODOWN delivery basis.

7. Make a bunch of following documents and send them to HO.: -

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 WARRANTY CLAIM SUBMISSION

· Original LR consignee document in case of GODOWN DELIVERY. Xerox copy

of LR in case of DOOR DELIVERY
· Warranty claim

· Tax invoice sign and stamp by dealer

· Packing list
· Covering letter

Note - If tax invoice received Without sign / stamp at HO initial credit will not be
given.

Send the above documents by courier to below HO address

Warranty Department
Customer Care
Mahindra & Mahindra-Swaraj Division
Phase 4, Mohali-160055

8. Upload LR & transport details after CCM approval of respective claims through
CDMS.

2.3.3. Benefits of using CDMS for Warranty Claim Settlement

It is recommended to use CDMS for raising warranty claims due to following benefits:
· Credit is given within 48 hours of receiving of the above said documents at HO.
· The status of claim (accepted/rejected) can be seen on the portal.

· There is no limit for number of spare parts to be claimed in one warranty claim.
· Packing slip can be printed through CDMS which will save typing effort of the
dealers.

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PREPARATION

o Customer details, delivery date automatically gets populated, hence no search is

required in dealership records.
o CDMS is having latest information about defect codes & part numbers.
o Typing mistakes like wrong part number, wrong tractor serial numbers can be avoided.
o CDMS is having facility of auto numbering of warranty claims.

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PREPARATION OF
WARRANTY CLAIM
DOCUMENTS
FOR CDMS

22
 PREPARATION OF WARRANTY CLAIM

It is a dealer responsibility to ensure that the warranty claim form submitted to the
company full and valid information throughout, that the warranty claim form is completely &
accurately prepared & that is legible and understandable.

Following are the main heads for the information required: -

1) Type of failure / Claim type: This field is very important from financial point of view.
Following options are available: -

PDI :- PDI claim should be raised for all manufacturing, material defects & repaired
while the tractor is in dealer stock. (before delivery of the tractor to the customer). The
manufacturing issues should be claimed online/manual claims, shortages and
damages should be settled with the transporter only.

Normal / Regular :- This option should be selected for all warrantable defects after
delivery of the tractors to the customers, (post sales warranty). Normal warranty claim
is as shown in the annexure.

Goodwill :- All goodwill claims should be raised only after prior approval from the
respective CCM. This is after CCM’s internal approval sanction from the Customer
Care Head.

2) Job card number :- Its mandatory to open job card in CDMS for warranty claim
creation. All information related to failure system auto pick from job card during claim
creation.

3) Tractor serial number :- This field denotes the tractor serial/ chassis number on
which the repairs are carried out. This information can be obtained from chassis
number plate fitted on the tractor. Dealer should ensure claim raise against same
chassis which actual part replacement done.

4) Hours :- In this field the hours clocked by the tractor should be mentioned. It should
be mentioned after confirming that no hour meter replacement in the past has been
made. And if so the combined reading of earlier and the new hour meter should be
mentioned. This information is very important for the company so as to know the
frequency of the failure.

5) Customer name and Mobile no. :- System pick customer details during job card data
base. If customer mobile no. and details changes kindly update in system before
raising warranty claims.

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PREPARATION OF WARRANTY CLAIM

6) Spare part details :- Dealer can claims only those parts in warranty which are
mention in respective job card under bill type “ warranty”. Dealer can delete parts from
claims but not add any parts which are mentioned in job card.

7) Date of Sale :- Date of sale /delivery pick from CDMS database. For warranty
claim its mandatory to tractor delivered through CDMS.

8) Date of complaint :- The date on which the customer has reported the referred
complaint first time should be mentioned.

9) Date of repair :- Date of repair is that date on which the tractor was repaired. The
repair date can be different from date of complaint.

10) Operation at the time of failure :- This field indicates the tractor operation in
which the failure has taken place. This field is very important for the company to
understand the root cause of the problem.
11) Customer Complaint :- Mention the exact complaints as reported by the
customer. For example Clutch slippage, Noise from transmission etc. These
customer complaints should be elaborative and self-explanatory.
Customer complaint :-
a. Clutch slippage
b. Temperature gauge not working
c. Fender Crack

12) Dealer observation :- This information is very important & should consist of all
relevant technical observation by the dealer.

Nature & cause of failure should be properly elaborated. This plays very important
role in analyzing the actual defect.
Example of dealer's observation :-
· Clutch Slippage-Engine rear oil seal leakage. The clutch plate socked in the
oil causing slippage. The rear oil seal and clutch plate replaced
· Temperature gauge is not showing the reading. Replaced
· Fender LH vertical sheet is cracked. No accidental traces found. The
complaint was on 25.01.2012 could not replaced within 24 hours due to non
availability of fenders in stock.

13) Warranty Claim number :- Warranty claim no. auto generated by system after
claim submission. Dealer can track claim credit status claim through claim no.

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 PREPARATION OF WARRANTY CLAIM

Instructions for Engine Assy warranty claim-

In case of engine claims it should be noted that along with the claim the invoice copy of engine
should be there.

In case of engine claims, firstly the failed engine will be received in warranty yard then the
credit will be given. It should be noted that no initial credit will be given in case of engine.

M&M make engine should be dispatch at Mahindra Kandivali Plant –

Address-
Mahindra and Mahindra ltd.
Farm Equipment sector (tractor division)
Warranty Yard dept., Near Forklift maintenance Dept.
Near Gate No.-2 Ankurli Road, Kandivali (East), Maharashtra
Mumbai - 400101

SEL & KOEL make engine should be dispatch at Swaraj Mohali (Plant 1)-

Warranty Department
Customer Care
Mahindra & Mahindra-Swaraj Division
Phase 4, Mohali-160055

Photographs should be attached with the claims, of the condition in which dealer has booked
the failed engine in transport.

In case of complete Engine assy replacement dealer has to raise separate claim for freight
reimbursement as per actual and send freight claim with transporter payment slip at HO.

5% incidental charges not applicable for such claims.

25
WARRANTY SETTLEMENT
PROCESS AT HO

26
 WARRANTY SETTLEMENT PROCESS AT HO

Repair under warranty & Claim for CCM If claim rejected

raise online claim on approval through Decision Between
CDMS App, CDMS App CCM and Dealer

Approved

Tax invoice generated in CDMS.

Send material at HO and Upload LR

/GR details in CDMS App.

Send Documents – GR copy, Tax

invoice Sign copy at HO

Credit note shown in CDMS Initial credit given to dealer after

App./ web receipt of documents at HO

Arrange material from transporter.

Failed parts check against claim.

If claim partially If claim fully

-Debit initial credit amount against rejected rejected Debit initial credit
credit note generate at Dealer Claim rejected if any amount against
CDMS to M&M discrepancy found. credit note
-New tax invoice generated from generate at dealer
CDMS App. against accepted parts. CDMS to M&M

Dispose of material as
required.

Note- Manual claim accepted only Dealer PDI damage / accidental case

27
TECHNICAL GUIDELINES

28
 GUIDELINES

Guidelines for Warranty Claim Handling

Sr No. Component Nature of failure Decision Remarks
GENERAL DEFECTS
1. Castings (crankcase/ Blow hole Accept Location of blow hole should
cylinder head/exhaust & be identified by pressure
intake manifold, transmis testing and mark the location
sion case, hydraulic by paint. Mention 'manufactu
housing, control valve ring heat code' in warranty
housing, clutch housing, claims.
rear axle carrier) crack/breakage Accept
2. Major assemblies like Machining /major Accept Only Service head approval
Engine, Half engine, manufacturing will be considered.
transmission skid defect
3. All components Any machining/ Accept Normally machining defect is
Manufacturing observed at early hours
defect (0~50hrs) any such defect at
early hours should be critically
examined and to be verified.
Replace the part and mark
the failure portion with paint.
4. Sheet metal parts like Welding defect Accept Any welding failure as crack.
hood and fender
ENGINE
5. Engine components High engine Oil Accept With the approval of service
(sleeve, Piston, rings, consumption engineer only.
valve seat)

Fuel consumption Accept With the approval of service

engineer only.
Reject 1) If dust entry found in the
cylinder.
2) If found seizure effect"
3) If servicing of air cleaner
not done by customer.
6. Crankcase Main bearing/ Accept With the approval of service
Con rod bearing, engineer only.
parent bore over/
under size
Reject If parent bore is deformed due
to overheating caused by
improper lubrication, oil / filter
etc.

29
GUIDELINES

7. Cylinder head Unevenness of Accept With the approval of service

surface resting on engineer only.
crankcase
8. Sleeve Worn Out Accept With the approval of service
engineer only.
Reject Premature wear of sleeve may
be due to improper
maintenance
of air cleaner, loose air
cleaner hoses, use of wrong
grade of engine oil, oil change
not done at correct interval,
use of non genuine filter
cartridge, these aspects of
maintenance should be
investigated to establish the
cause.
Cavitation/ Accept With the approval of service
pitting marks engineer only.
Scored Accept With the approval of service
engineer only.
Reject If, on investigation, it is traced
to faulty maintenance of air
cleaner, cooling/ lubricating
system (filter and adulterated
fuel). If traced to dribbling
nozzles accompanied with
faulty maintenance system.
9. Piston Hit by valves on all Reject If the cutting - in rpm of RPM is
piston crowns/ valve found OK but stamping marks
dropping inside are observed on all piston
cylinder crowns, indicating over -
speeding of engine due to
improper driving.
Accept With the approval of service
engineer only.
Scored/ Broken Reject If traced to faulty cooling / air
cleaner / lubrication system.
Accept With the approval of service
engineer only.
Seizure Reject Due to overheating caused by
lack of customer's attention,
due to lack of coolant,
Improper maintenance,
Improper oil & filter. This is
indicative by the seizure on
the piston skirt on the gudgeon
pin axis of the piston.
Accept With the approval of service
engineer only.

30
GUIDELINES

10. Piston Ring Broken/seized Accept With the approval of service

engineer only.
11. Piston pin circlip Dislodged Accept
12. Piston pin Breakage Accept Make on the piston to be given
13. Crank shaft Seized/ Breakage/ Accept With the approval of service
engineer only.
Worn Out Reject If the failure is due to poor
maintenance, non genuine oil
filter, improper oil grade, oil not
replaced at prescribed interval
or oil starvation.
Accept With the approval of service
engineer only.
14. Camshaft Seized /broken /Crack Reject If the failure is due to poor
maintenance, non genuine oil
filter, improper oil grade, oil not
replaced at prescribed interval
or oil starvation.

And If due to
Accept breakage of camshaft gear.
The camshaft is distorted in
key way, the key and camshaft
gear should be sent to plant.
15. Connecting rod Broken at I-Section Accept Provided the engine has not
been opened earlier and has
been maintained as specified
Bent Reject This is due to powerlock-water
or oil entry in cylinder bore due
to washing of tractor while
engine is running, tractor
topple down, floods, crossing
the river with water level
above air cleaner.
16. Connecting rod Broken/ Loose Accept Provided the engine has not
bolts/bush been opened earlier and has
been maintained as specified.
17. Main bearing Shell/ Rotation of bearing Accept Provided the engine has not
Con. Rod bearing in parent bore been opened earlier and has
shell been maintained as specified
and IF ONLY ONE PAIR OF
BEARING HAS FAILED.
Material peeled off/ Accept If it is consequential due to oil
seized/ worn pump failure.
Reject If more than one pair of
bearing has failed due to lubri-
cation failure e.g. running
without oil, less oil, dirty oil etc.

31
GUIDELINES

18. Main bearing cap Broken/ Loose Accept Mention tightening torque's
bolts observed on remaining main
bearing seizure / rotation
caused by improper maintain
ance of lubrication system.
Reject If the breakage/ loosening of
bolt is due to bearing seizure/
rotation caused by improper
maintenance of lubrication
system.
19. Valve Broken/ Bent Accept If no valve stamping marks
are observed on other pistons.
Digging observed in valve
tappets check valve clearance
on other tappets & mention
value in warranty claims.
Reject If injection pump (FIP) seal is
tampered. Valve stamping
marks are observed in all
piston crowns.
If the last valve clearance
adjustment has not been
carried out at dealers
workshop.
20. Valve lock halves Damaged Accept Provided no valve stamping is
observed on piston crown due
to over speeding. If FIP seal is
intact.
Reject If valves are stuck due to use
of non-recommended oil. If
last tappet adjustment was
not carried out at dealer's
workshop.
21. Valve tappet Pitted Reject If recommended brand of
lubricant is not used and
maintenance schedule is not
maintained.
Worn/Broken Accept Provided the tappet clearance
have been properly adjusted
and there is no over running
due to driver's fault.
22. Valve spring Sagged/broken/ Accept Check free length of all valve
Cracked springs & write the value's in
warranty claims.

32
GUIDELINES

23. Push rod Bent/Broken Accept Provided the tappet clearance

have been properly adjusted
and there is no over running
due to driver's fault.
24. Rocker arm Broken/Cracked/ Accept If tappet clearance of other
digging of valve stem valves are OK and rocker's
in rocker arm arm seems to be soft. Mark
the location with paint.
25. Lubrication Broken/ Jammed Accept It should be cleaned first and
Oil Pump if found effected, change only
affected parts. Check if oil
pump shaft loose in housing.
Reject If relief valve is tempered.
Not developing Accept If recommended oil is used.
pressure
26. Lubrication Leaky/ thread Accept Provided the filter is not being
Oil filter stripped off repaired.
27. Radiator Water leakage Accept Replace the radiator. Mark
the location with paint.
Reject "If any of the following condi-
tion is there :-
1. Rubber seal in Cap is
removed.
2. Radiator is used w/o cap
or w/o proper locking of
cap.
3. Connecting pipe of No
loss tank not properly
connected between
radiator & no Loss tank.
4. Muddy water used.
5. Radiator should not be
hitted.
28. Water Pump Water leakage Accept Mention water leakage in
drops/ minute. Replace the
water pump assembly.
Reject If Muddy water/normal water
used.
Pulley crack Accept Replace the water pump
pulley & other consequen-
tially failed parts. Mark the
location with paint.
29. High pressure pipe/ Leaking/Broken Accept Provided the clamps are in
Low pressure pipe position, the pipe routing is
not changed & failure is not
due to over tightening.

33
GUIDELINES

30. Air Cleaner Oil Leakage Accept Mention the exact defect in
the air cleaner. Mark the
location with paint.
Bracket Crack Accept If no accidental damage to
there
31. Oil & Fuel Pipes Broken/ Damage Accept Provided the clamps are in
position, the pipe routing is
not changed & failure is not
due to over tightening.
32. Front Oil seal Oil leakage Accept Provided seal are not fitted
wrongly during repairs.
33. Fly wheel Came Off Accept Provided the failure is not
Ring gear due to wrong fitment during
repairs.
Teeth Broken Accept Mark the location with paint
Teeth Chipped Off Reject If the failure is due to defec-
tive starter motor, lodge the
claim with OE.
34. Valve housing Uneven Face/ Accept Provided the crack is not due
cover crack / Pin holes to mis handling and the cover
is not deformed due to over
tightening.
CLUTCH
35. Clutch driven Facing worn out/ Reject Lining wear depends upon
plate Glazed tractor application & driving
Habits. This is not
manufacturing defect.
Uneven contact Accept If there is no contact on outer
resulting in periphery, or patchy contact.
juddering/ Slippage Replace the plate. If high
spot is observed, remove
high spots by emery paper
and refit.
Facing disintegration Accept Provided the facing has not
worn out.
Facing cracked Reject If the crack marks are due to
normal wear and tear.
Accept If the cracks are premature
and there is no overheating.
Damper spring Accept Indicate the location with
broken/ Loose paint.
Hub Rotated Accept In case of rivet shearing.
37. Clutch Noisy Accept If juddering is established.
Replace only the defective
parts.

34
GUIDELINES

37. Pressure Plate Pressure plate Reject Except it an early hour failure
worn out / Glazed (250 hours).
Fingers broken Accept Replace only the finger kit.
38. Clutch release Fork Bent/ Broken Accept Indicate the location.
39. Clutch release bearing Sticky/ Jammed Accept Replace only affected parts.
GEAR BOX
40. CA Guide / Cover Oil leakage/crack Accept Provided there is no evidence
of external damage due to
accident.
41. Transmission Teeth Broken/ Crack/ Accept Provided maintenance is as
per schedule and
Gears Uprooted/Noisy recommended
engagement brand/ grade of oil used.
Teeth edge damaged/ Reject This failure is due to operating
uneven wear habits, clutch pedal not
pressed fully or forcible
engagement of gears.
42. Drive Shaft Teeth broken/ Accept Provided maintenance is as
per schedule and
crack/worn out recommended
brand/ grade of oil used.
43. Intermediate Geer teeth worn out Accept Provided maintenance is as
per schedule and
Shaft recommended
brand/ grade of oil used.
44. Lay Shaft Splines damaged Accept Provided maintenance is as
per schedule and
recommended
brand/ grade of oil used.
45. Reverse idler Teeth Damaged Accept Except the teeth edge worn
gear shaft/Gear out as the same is because
of forcible gear engagement.
46. Reverse gear Pitting/Damaged Accept
needles
47. Gear shifter Fork Bent/Broken/Crack Accept Provided the bend is confirmed
Mark the location with
paint.
DIFFERENTIAL
48. Differential case Worn out/ broken Accept Provided maintenance is as
per schedule and
assembly recommended
brand/ grade of oil used.
Replace only affected parts.

35
Reject If preloading not done.

36
GUIDELINES

49. Crown wheel Teeth worn out/ Accept Only if the noise level is high
tail pinion breakage & on investigation , it is found
that the cone center distance,
backlash, bull pinion shaft
bearing pre load and differen-
tial bearing are in order.
REAR AXLE
50. Rear axle Spline / Flange Accept If no accidental damage to
end broken there
Bent Accept Provided there is no evidence
of external damage due to
accident.
51. Trumpet housing Broken Accept Provided the breakage is not
due to impact load, accident,
overload.
FRONT AXLE
52. Front axle bracket Crack / broken Accept If there is no evidence of any
external damage due to
accident.
WHEELS
53. Front/rear wheel Run Out / Bent Reject "Accept failures after checking
Rim for specified limits and
where there is no impact/
accident mention the runout
deviation & replace the
entire assembly of rear
wheel rim & disc.
Lug crack Accept Provided the crack is not due
to overloading.
54. Front / rear PCD crack Accept If no accidental damage to
there.
Hole oblong Reject This is due to the wheel nuts
getting loose & not tightened
by user.
BRAKE
55. Brake Liner Worn out Reject Brake liner wear depends
upon tractor application &
driving habits.
56. Brake actuating Glazed/ cracked Reject This is an outcome of usage
disc of worn out brake liners.
57. OIB Liners Peeling off Accept Provided maintenance is as
per schedule and recommen-
ded brand/ grade of oil used.
Noisy Reject Accept only if liner facing is
damaged.

37
GUIDELINES

STEERING
58. Steering assembly Hard Accept Provided the tractor is not
involved in accidents & shaft
is not bent.
59. Steering gear box Crack / broken Accept Provided the tractor is not
involved in accidents.
60. Steering Worm Excessive wear on Accept Provided the tractor is not
and nut worn and nut involved accidents. Parts not
bent.
61. Steering Unit/ Free wheeling / Accept Replace seal kit provided the
Priority valve leakage maintenance is as per
schedule & recommended
brand/grade of oil is used.
62. Power steering Leakage Accept Replace seal kit provided the
cylinder maintenance is as per
schedule & recommended
brand/grade of oil is used.
Ends broken Accept Replace seal kit provided the
maintenance is as per
schedule & nylon nuts
tightening is ensured in every
service.
Wear of internal Accept Replace seal kit provided the
parts maintenance is as per
schedule & recommended
brand/ grade of oil is used.
Bent Reject Not a manufacturing defect.
Occurs due to accident/
external impact/ overload.
63. Power steering Broken Accept Provided the breakage is not
hose Pipes due to external damage/
accident.
HYDRAULIC & THERE POINT LINKAGES
64. Hydraulic Pump Efficiency loosing Accept Provided recommended oil
or not taking load with
specified quantity is used.
Return line filters maintained
as specified. There is no
water in the transmission oil
and all suction pipes are
tightened air tight.
Reject If jieton changing neg.
Coupling worn out Accept Replace coupling. Do not
replace pump CPTE.

38
GUIDELINES

65. Hydraulic 'o' rings Jerking/ hiccupping Accept Replace 'O' rings.
66. Three point Bent Reject This failure is due to over-
Leakage loading.
Broken/crack/ball Accept Provided the failure is not
jammed/thread due to accident/overloading.
damaged
Reject If filter not changed as per
frequency.
67. Control Valve Not working properly Accept If there is no external
damage.
ELECTRICAL, INSTRUMENTS & GAUGES
68. Electrical gauges Not working Accept Indicate exact nature of
& instruments properly failure.
Reject If defect is consequential due
to alteration in electrical
wiring or the defect cannot
be reproduced/proved.
69. Bearings Broken, ball/ Accept Provided recommended oil
roller pitted with specified quantity is
used. For wheel bearings,
pre load should be specified.
70. Driver seat Premature wear Accept Provided the failure is not
of rexene due to improper use.
Rexene torn/ cut Reject Not a manufacturing defect.
Welding given away/ Accept Replace the affected parts.
Bracket broken
FENDER/HOOD
71. Fender Crack/Welding Accept Provided failure is not due to
given away accident, canopy is fitted on
the specified appropriate
location & canopy designed
as per recommendation.

39
GUIDELINES FOR FAILED
MATERIAL PACKING

40
GUIDELINES FOR FAILED MATERIAL PACKING

PACKING & TRANSPORTATION OF FAILED COMPONENTS :

1. All failed parts should be marked with RED PAINT, at the POINT OF FAILURE, for easy
identification.
2. All failed parts must be properly packed, smaller components to be packed in WOODEN
BOXES and NOT IN GUNNY BAGS. In case of non compliance, claim will be rejected.
3. Delicate parts like Hour meter, Oil Pressure Gauge, Temperature Gauge, Ammeter,
Float Assy. etc. are to be first packed in CARD BOARD CARTONS, and then in wooden
Boxes, to avoid damages during TRANSIT.
GAUGES should be complete in all respects, i.e. FITTED WITH CLAMP, SCREWS, BULB
HOLDER etc.
4. Components like Bearings, Hydraulic Pump Assy. Control Valve Assy, Relief Valve Assy.
etc. to be packed in POLYTHENE bags for DUST FREE packing in AS IS REMOVED condition.
5. On LARGE and HEAVY components like castings, Sheet metal etc, Dealer Code and
Warranty Claim No. is to be written with PAINT, in addition to taping Warranty Tag on
Failed Component.
6. For Transporting ENGINE ASSY., the same WOODEN BLOCKS for Engine Mounting are to
be used, as are received with New Engine supplied by SPD.
7. All failed components are to be handed over to Warranty Section BY HAND or dispatch BY
TRANSPORT to Chandigarh / Mohali, on FREIGHT PAID BASIS.
8. All Warranty Claims along with failed components (with Warranty Tags) should reach
Warranty Section within 60 DAYS of LR update.
9. Warranty TAGS (size 60mm x 75mm; Colour-YELLOW; Printing in BLACK ink) are to be
put in POLYTHENE bag and attached to all failed components.
ONE SIDE OTHER SIDE

WARRANTY TAG WARRANTY TAG

DEALER CODE: ------xxxx WARRANTY CLAIM NO: --------------

DEALERSHIP DATE : ------------------------------------
NAME/ADDRESS : --------------------- PART NO : -------------------------------
---------------------------------------------
DESCRIPTION-----------------------------:-------------------------
---------------------------------------------
QUANTITY :
---------------------------------------------
---------------------------------------------

41
 Primary Packing-
Each part should be separately packs in carton box

Final Packing-

Primary packed Parts properly Wooden boxes for heavy/delicate Carton boxes for light weight
placed in final packing box. failed components components

Note: -
Dealers should ensure proper packaging to avoid further damage to the failed component during
transit

If Final packing weight is more than 10 Kg should use wooden box

42
IDENTIFICATION MARK ON COMPONENTS

IDENTIFICATION/
TRACEABILITY
MARKS ON DIFFERENT
COMPONENTS

43
IDENTIFICATION MARK ON COMPONENTS

Fuel Tank Cap Hour Meter

Note : Fuel tank Cap provided One Single Note : All Gauges & Meter provided One
Source i.e. M/s Gulati Single Source i.e. Veethree

Vendor Code

Batch Code:-
Batch Code:- In This 2 Indicate
In This 49 Indicate Month & Month & 12 Indicate
011 Indicate Year Year

OPG Float Assy.

Note : All Gauges Supply One Single Source i.e.
VeeThree

Batch Code:- Batch Code:-

In This First Two Number In This First Two Number
Indicate month & Last Two Indicate month & Last Two
Indicate Year Indicate Year
e.g. 02-11 e.g. 06-11

44
IDENTIFICATION MARK ON COMPONENTS

Light Switch Fuel Cock

Note : Start Switch, Light Switch Provide By Note : Fuel Cock Provide By Single Source i.e.
Single Source i.e. Paragon V.K. Engg..

Batch Code:
Code is
Batch Code:- Alphanumeric
In This First Two e.g. L10.
Number Indicate ‘L’ indicates
month & Last Two month & ‘10’
Indicate Year e.g. 12-10 indicates year

Head Light Foot Board

Note : Head Light, Head Lamp, Plough lamp Note : Foot Board Provided by Two Source i.e.
Provided Two Source i.e. Sunpac & Hilux Indian Harness and Ahluwalia

Vendor Code:-Vendor
Punched only Its code on
This Plate Like
DSA001 Or 276 Is A
Batch Code & Vendor Code:- Ahluwalia
In Lights Vendor Code Punched
On Glass On This Side & Batch
Code Is Punched In Date Format
Like Apr-11

45
IDENTIFICATION MARK ON COMPONENTS

Rock Shaft PTO Shaft

Note : PTO Shaft Provided Single Source i.e.
Zeeto

Batch Code & Vendor Code:-

Vendor Punched Its Code on This Side For
Ex.
‘9210 & DSZ719’ For zeeto
For Batch Alphanumeric Form e.g.B11
B For Feb & 11 For Year
Vendor Code:-
Vendor Punched only Its Code n This Side
e.g.9210 & DSZ719 For zeeto

Levelling Rod Top Link

Note : Levelling Rod Provided By Two Source Note : Top Link Provided By Two Source
i.e. Jaycee & Kansal i.e. Jaycee & Kansal

Vendor Code:-
Vendor Punched only Its Code Vendor Punched only Its Code
On This Side On This Side
e.g. 3828 For Jaycee & 4276 For e.g. 3828 & For Jaycee &
Kansal TCG or 4276 For Kansal

46
IDENTIFICATION MARK ON COMPONENTS

Trailer hook Rear Axle

Note : Trailer Hook Provided By Different Note : Rear Axle Provided Two Source i.e.
Source Like dattana, jaycee, Rine, Rajindra North Star or GNA

Vendor Code:-Vendor Punched only

Its Code In Alpha numeric Form

Vendor Code:-
Vendor Punched only Its Code on
This Side

Lift Arm CA Guide

Note : Lift Arm Provided Two Source i.e.
KUMAR or JMPI

Vendor Code:-
Vendor Punched Vendor Code Vendor Code
Its Code n This
Side

47
IDENTIFICATION MARK ON COMPONENTS

Vendor and Mfg. Month Identification of Rear Rim

W JAN
H FEB
E MAR
L APR
I MAY
N JUN
D JUL
I AUG
A SEP
P OCT
V NOV
T DEC

I 2019
In this picture First Digit Indicate Year & Second Indicate
Month & Next Three Digit Indicate Vendor Code
J 2020
e.g- Z is 2011,I Is May &WIL Indicate Wheel India Ltd. K 2021

Vendor and Mfg. Month Identification of Rear Rim

01 JAN
02 FEB
03 MAR
04 APR
05 MAY
06 JUN
07 JUL
08 AUG
9 SEP
10 OCT
11 NOV
12 DEC

In this picture First two Digit Indicate Year & Second two 19 2019
Digit Indicate Month & Next Four Digit Indicate Vendor 20 2020
Code e.g.- 10 is 2010 and 09 is Sept. Month and SSWL 21 2021
indicate the Vendor Name Steel Strips Wheel Ltd.

48
IDENTIFICATION MARK ON COMPONENTS

Vendor and Mfg. Month Identification of Front Rim

01 JAN
02 FEB
03 MAR
04 APR
05 MAY
06 JUN
07 JUL
08 AUG
9 SEP
10 OCT
11 NOV
12 DEC

In this picture First two Digit Indicate Year & Second two 19 2019
Digit Indicate Month & Next Four Digit Indicate Vendor Code 20 2020
e.g- 11 is 2011 and 08 is Aug Month and SSWL indicate the
21 2021
Vendor Name Steel Strips Wheel Ltd.

Vendor and Mfg. Month Identification of Front Rim

01 JAN
02 FEB
03 MAR
04 APR
05 MAY
06 JUN
07 JUL
08 AUG
9 SEP
10 OCT
11 NOV
12 DEC

In this picture First two Digit Indicate Year & Second two Digit 19 2019
Indicate Month & Next Three Digit Indicate Vendor Code e.g- 20 2020
11 is 2011 and 12 is Dec Month and WIL indicate The Vendor 21 2021
Name Wheel India Ltd.

49
IDENTIFICATION MARK ON COMPONENTS

Below are Vendor of Radiator assy –

1. Tata toyo- Supplier Identification Name mention on
radiator Cap

2. Standard radiator – Supplier Identification Code “SR”

mention on Top tank of radiator

3. Banco radiator – Supplier Identification Name Mention

on Top tank of radiator

50
IDENTIFICATION MARK ON COMPONENTS

Vendor and Mfg. Month Identification of Draw Bar

Note : Draw bar Provided By Two Source i.e. Bilco & Kapotech

Vender Punch Its Code on This Side e.g.

DSK416 For Kapotech

Vendor and Mfg. Month Identification of Brake Liner Dry

Note : Brake Liner Provided By Two Source i.e. Nina & Quality Fastener

Vender Punch Its Batch Code in Alphanumeric

Form F11. F indicate Month 11 Indicate Year

51
IDENTIFICATION MARK ON COMPONENTS

Vendor and Mfg. Month Identification of Coupling Sleeve

Note : Coupling Sleeve (Planer Gear and Carrier Assy.) Provided By Single Source
i.e. :- Zeeto Its Code is DSZ719
A JAN
B FEB
C MAR
D APR
E MAY
F JUN
G JUL
H AUG
I SEP
J OCT
K NOV
L DEC

19 2019
20 2020
DSZ719 Shows the Supplier Code Means 21 2021
Zeeto Engg.

Vendor and Mfg. Month Identification of Air Cleaner

Note : Air Cleaner Provided By Two Source Brar & Grewal

Vender Punch Its Code In this Area B For (Brar)

& G For (Grewal)

52
IDENTIFICATION MARK ON COMPONENTS

Vendor and Mfg. Month Identification of Lower Link

Note : Lower link Provided By Two Source Jaycee & Kansal

Vender Punch Its Code In this Area DSJ399 For Jaycee &
CSK027 For Kansal

•Identification of Mfg Month Mfg. Date

of Fuel Tank
A JAN
B FEB
D MAR
E APR
F MAY
G JUN
H JUL
Vendor Code J AUG
punched this area K SEP
e.g. DSM033, 4612, 9386 L OCT
Vendor Punched his vendor code and mfg. on float M NOV
assy. fitted mouth. If there are 4612 and DSM032 N DEC
punched the vendor is Brar if 9386 punched the
vendor is Acme. mfg. month is also shown in the
column, This is L 2011 means L is Oct. 2011.

53
IDENTIFICATION MARK ON COMPONENTS

Control Valve
A JAN
B FEB
D MAR
E APR
F MAY
G JUN
H JUL
K AUG
L SEP
M OCT
N NOV
P DEC

19 2019
20 2020
Swaraj in house manufactures control valve 21 2021
assembly and M15 Indicate the Mfg of Control
Valve Oct-15

Identification of Mfg Month of Control Valve

Mfg Code/ Valve No.

Swaraj in house manufactures control valve
assembly indicate Date –Month –Year

54
 IDENTIFICATION MARK ON COMPONENTS

Quarter Code

The marking on bearing consist of :-

➢ Bearing Number
➢ India
➢ NBC
➢ Year & Quarter Code

Example :-
For 2009 the year and quarter code is given in the table below. This was marked on the
bearing as shown in fig. - 1.

YEAR Ist Quarter IInd Quarter IIIrd Quarter IVth Quarter

(16 / 12 to 15 / (16 / 03 to 15 / (16 / 06 to 15 /

(16/09 to 15/12)
03) 06) 09)
2009 BA • • • • BA • • • BA • • BA •

55
IDENTIFICATION MARK ON COMPONENTS

Real Time Marking

The marking on bearing consist of :-

➢ Bearing Number
➢ India
➢ NBC
➢ ZZXXXYY (ZZ denote hour, XXX denote day of the year, YY denote year)

Example:-
Traceability marking will be ZZXXXYY
• ZZ will be Hour ie 12 ‘o’ clock ,
• XXX will be Day of the Year i.e. 269 (on 25/09/09)
• YY will be the Year i.e. 09)

1226909

Year
Hours
Day of year

56
ANNEXURES

57
SAMPLE 1: Online Claim

Mahindra & Mahindra Ltd.

Farm Equipment Sector,
Swaraj Division,
Phase IV,Industrial Area,
S.A.S Nagar, Punjab-16055.
Warranty Claim Form

W / Cl No.: 1241220037 W / CL Date: 01/06/2021

Tax Invoice
Tax Invoice No.: WA1241220036 Date:
01/06/2021

New Tax Invoice No. New Tax

N/A N/A
(Partial Rejected Claim): Invoice Date:

Dealer Name: BARNALA TRACTORS AO Name: BARNALA

Type of Failure: Regular Dealer Code: BAR190241

Tr. Sr. No.: MBNBG55AEMCB11902 Engine Sr. No.: 47.5011/SDB06357

Invoice Date: 15/02/2021 Invoice No.: 7822786924

Customer Name: GURSEWAK SINGH Model: SWARAJ-855FE

AWDD Date: 23/03/2021 Hours: 300

Operation at the Time of

Cultivator Job Card No.: BAR19/22/06/A/J396
Failure:

Dt. of Complaint: 31/05/2021 Dt. of Repairs: 31/05/2021

Customer Phone No.: 7901821121

Customer's Complaint: PIPE LEAKAGE ROCKER

Dealer's Observation: ROCKER ARM PIPE LEAKAGE

Action Taken / Special REPLACE ROCKER PIPE

Comments:

Parts
Sr. Make Defect Parts
Part No. Part Description Qty. Amount(Rs.)
No. Code Code on FOC
1 P710212B PIPE- ROCKER ARM SUPPLY 1 212.72 SWR EXN No
2 M16303 WASHER- COPPER (M10x16x1 mm) 8 128.67 SWR EXN No

Labour
Sr Labour Lab Defect Make
Description
No. Code Amt(Rs.) Code Code
1 SLC102 R & R Leak off pipe 9.56 EXN SWR
LR Details

LR No.: 1 LR Date: 02/06/2021

BY HAND PANKAJ AND

Transporter's Name: No. of Cases: 38
GURPREET

Material Receipt Date: 02/06/2021

Claim Status Credited

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Approval Details
Approved By Approved Name Approval Remarks Approved Date
CCM SANDEEP KALIA Approved by CCM and waiting for LR 01/06/2021
Rejection Description

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Tax Invoice

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