Professional Documents
Culture Documents
Issue 25 - The Nurse Advocate - Hamad Medical Corporation - June 2016
Issue 25 - The Nurse Advocate - Hamad Medical Corporation - June 2016
PROFESSIONAL PRACTICE
Ethical
Challenges in
Nursing and
Midwifery Care
FIRST CONTACT
Supporting Mother
and Child Bonding
RESEARCH ROUNDUP
Shift Length
and its
Effects on
Quality Care
Committed Tracking
to Caring Alarm
Fatigue
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Nurse Spotlight 3
Meet Roni Skaria Peediackel
Ward Rounds 4 MDT
Patient Whiteboards: Improving Patient-Centered Care SPOTLIGHT P.5
Multidisciplinary Team (MDT) Spotlight 5
It’s a Team Effort
Professional Practice 6
Ethical Challenges in Nursing and Midwifery Care
Work Room 8
Committed to Caring
New Research 9
Reasons for Return Visits
Journal Club 10
Tracking Alarm Fatigue RESEARCH
Research Spotlight 11 SPOTLIGHT P.11
Multifactor Examination of Nursing Job Satisfaction:
A Cross Sectional Survey in a Tertiary Hospital, Qatar
Best Practice 12
First Contact: Importance of Skin-to-Skin Contact
Research Roundup 13
Shift Length vs Quality Care
Education 14
Learning Through Nursing Grand Rounds
Events & Happenings 16
Al Wakra Gulf Nursing Day; Promoting Skin-to-Skin Bonding
Calendar of Events
Important Dates to Remember
17
EDUCATION P.14
Editorial Board
nursing.hamad.qa
May/June 2016 THE NURSE ADVOCATE 1
WELCOME
NOTE
In keeping with that theme, congratulations to the newest graduates of the Leadership for Change™
program. On 11 May, 29 HMC nurses, 21 graduates and eight certified trainers, were recognized by
the LFC program for their achievements. I would also like to extend congratulations to all the teams
that participated in the inspections which resulted in the Joint Commission International (JCI) awarding
HMC the distinction of being the first healthcare system to have all of its hospitals accredited under the
Academic Medical Center accreditation program. This is a world first, and is truly a great achievement.
As I prepare to leave Qatar, I am taking a few moments to recognize the impact HMC, and each of you,
has had on my career and on my life. I will celebrate the real difference you make in the lives of each and
every one of your patients. Be proud of our profession and feel confident in your skills and abilities.
Patient
Whiteboards:
Improving Patient-
Centered Care
You don’t always need high-
tech devices for effective
communication
F
ew things are as frustrating to patients and their families as • To improve communication within the hospital’s
a lack of readily available information. Providing patients with multidisciplinary team (MDT) and improve staff satisfaction
updated, relevant information, such as the name of their
nurse and doctor, discharge date and daily goals, can go a long Survey Setup and Board Design
way in helping patients and their families feel at ease. • The project was explained to all care providers – physicians,
nurses, case managers, pharmacists, respiratory therapists,
and dietitians; their feedback was noted
• During admission, patients and their families were briefed on
the project and were encouraged to participate and submit
their suggestions
• Space was provided on the board for information that could
benefit all parties, such as the names of the care team
members, expected date of discharge, goal of the day for
the care team, and an area for family members to provide
additional information and suggestions (Figure 1)
Survey Findings
The analysis of the whiteboard survey found that:
• 100 percent of the surveyed parents said they felt involved in
the care of the patient
• 100 percent of the surveyed parents felt that the care team
responded to their enquiries
• 100 percent of the surveyed parents and patients said it
was helpful to know the care team’s goal for the day and the
Figure 1 patient’s expected date of discharge
• There was approximately a 66 percent involvement from the
Recognizing an opportunity to improve the experience of MDT, with nurses contributing the most to completing the
inpatients at Al Wakra Hospital’s Pediatric Unit, a proposal was table
put forth by the Director of Nursing, Ghadeer Mustafa, and the • About 17 percent of the parents/patients felt their
hospital’s Quality Improvement team to implement a family- suggestions were not taken into consideration
centered approach: a whiteboard that served as a communication
tool between patients/families and their healthcare providers. Conclusion
Along with the installation of the whiteboard, a survey was also The survey provided a couple of prudent learning points –
carried out to access its effectiveness. including that the humble whiteboard can improve patient/
healthcare provider communication, and that one does not require
Whiteboard Initiative Goals high-tech equipment to engage patients. Information obtained
• To include and involve family members in the care of the child from the survey will help improve upon the team’s initial success,
• To improve patient/family satisfaction through better engaging patients and providing them with a better experience of
communication and dissemination of information care. ◊
A
s a Senior Consultant Physician, Acting Chairman of strength, patience, perseverance, family bonds, and friendship
the Department of Hematology and Oncology, Deputy from them.
Medical Director of the National Center for Cancer Care
and Research (NCCCR), and Chairman of the HMC Corporate Tell us about some of your team’s proudest achievements.
Healthcare Ethics Committee, Dr. Al-Hareth Al-Khater Since my return to HMC in 2006, our team has enjoyed many
juggles many responsibilities. But at the heart of his work is a proud achievements. We’ve been able to transform cancer
commitment to collaborative practice with his teams to ensure services for our patients and their families in a relatively short
their patients receive the best possible care every day. amount of time. We’ve been able to see most cancer patients
within two days of referral, help them navigate a very complex
Walk us through the highlights of your career. system at a very stressful time, and provide specialized care to
I joined HMC in 1996 as an intern and proceeded with my address their specific need.
residency at the Internal Medicine Department. I was fortunate
to obtain a national sub-specialty scholarship in 1999 and left for We’ve also developed national guidelines for our patients, ensuring
the USA, where I completed my Internal Medicine Residency and that they receive the best evidenced-based treatments that are
Hematology/Oncology Fellowship training. I returned to HMC in available. Our proudest achievement is perhaps the establishment
2006 as a Consultant Physician at NCCCR (previously the Al Amal of multidisciplinary tumor boards, ensuring that the best care is
Hospital) and continue to work there today. always provided for our patients.
I was also very fortunate to be involved with the Medical How does your team collaborate with the nursing unit?
Research Center (MRC) at HMC, initially as a member of the It is essential for nurses, physicians, and other healthcare
Ethics Committee and then as Chairman of the MRC from 2009 practitioners to work together to provide the best care for
to 2013. This was a great opportunity to see research develop patients, especially in the field of cancer treatment, where we
at HMC and to meet researchers from different professions, deal with very vulnerable and emotionally compromised patients.
departments, and hospitals, as well as to convene with other Working closely together in MDTs helps address patients’ needs,
academic partners in Qatar and around the world. whether the need is medical, psychological, social, financial, or
spiritual. This is especially true with our Supportive and Palliative
In addition to my roles at HMC, I have also worked at the Ministry Care Unit, where we take care of patients with the most
of Public Health in different capacities, including as Medical advanced stages of diseases in a holistic manner.
Advisor to the National Cancer Program and as a member of the
National Human Research Ethics Committee. I have represented What are the factors that determine the success of MDTs?
Qatar as an advisory board member for the Gulf Center for Working toward the common goal of providing the best care to
Cancer Control and Prevention, Riyadh, KSA, and as a member of our patients, every time, is a major factor of success. Respecting
the scientific council of the International Agency for Research on the different responsibilities that we have, and knowing that when
Cancer, Lyon, France. we work together we achieve more, is also important. ◊
Ethical
Challenges
in Nursing and
Midwifery Care
By BRENT FOREMAN, ASSISTANT EXECUTIVE DIRECTOR OF NURSING,
PROFESSIONAL PRACTICE AND POLICY, CORPORATE NURSING AND MIDWIFERY DEPARTMENT
I
n my last role, I would frequently walk through the wards and Code of Professional Behavior and Ethics
clinics of the hospital, engaging with staff and patients to gain
The American Nurses Association’s Code of Ethics for Nurses with
their perspective on the environment, care provision, and level
Interpretive Statements (2015), describes ethics as a “branch of
of satisfaction. On one such round, I met an elderly gentleman inphilosophy or theology in which one reflects on morality,” leading
an outpatient oncology clinic who told me that coming in for his to a “theoretical and reflective domain of human knowledge that
“vitamins” was tiring him out. addresses issues and questions about morality in human choices,
actions, character, and ends.” The publication discusses applied
“Vitamins?” I asked curiously, because I knew he was there to ethics, dealing with questions relating to right, wrong, good, and
receive chemotherapy. He only repeated his answer, but I found evil, in the realm of human action, such as nursing. A code of
out from the nurse that the man’s family didn’t want him to know ethics for nurses is fundamental to providing normative, applied
about his diagnosis. Hence, he had moral guidance in terms of what we
to be told that he was coming in for should do, who we should be, and
vitamins. A code of ethics for nurses from whom we should seek direction.
My initial thought was to do what I is fundamental to providing In 2014, as part of the Nursing
felt was the right thing and inform normative, applied moral Strategy 2013-2015, HMC’s
the patient about his diagnosis and Corporate Nursing and Midwifery
treatment. I wanted to know how he guidance in terms of what Department facilitated the
could consent to treatment when he we should do, who we construction and publication of the
didn’t even know what his treatment Code of Professional Behavior and
was. But this was clearly a complex
should be, and from whom Ethics for Nurses and Midwives, which
issue that required some consideration. we should seek direction. has had two print runs and is on its
second version.
By chance, I met the patient and his
family the next day, at the clinic, and I asked discreetly to speak This Code is a set of standards defined by the Nursing and
to the patient’s son. He explained that he didn’t want his father to Midwifery Executive Committee and describes the behavior and
know he had progressing cancer because it would be too much conduct expected of both professional groups. But it can also,
for everyone to handle. It would change the family dynamic, and and should, be used by patients, employers, the Qatar Council for
more importantly, their father’s outlook on life. Healthcare Practitioners (QCHP), and other bodies to evaluate
professional behavior.
There may be times when the decisions taken by families and
patients differ from our own professional views and practices, Essential in supporting our relationship of trust with the public,
leading us to question what must be done in the best interest the Code is underpinned by HMC’s values of respect, trust, and
of the patient. This is known as an ethical issue, something that integrity. It has four elements with 24 associated standards:
nurses and other healthcare providers face on a daily basis. 1. Nurses and Midwives and People
Factors that affect ethics come from multiple sources, including 2. Nurses and Midwives and Practice
one’s upbringing, personal beliefs and views, culture, religion and 3. Nurses and Midwives and the Profession
spirituality. 4. Nurses and Midwives and Co-workers
Committed
to Caring
To provide care in the full sense
of the word means to engage
with patients both physically and
emotionally
T
1. Compassion 5. Commitment
he word “care” has a thousand meanings. Merriam-Webster defines it as “an
2. Competence 6. Comportment
effort made to do something correctly, safely, or without causing damage.”
3. Conscience 7. Creativity
In the nursing profession, it is one of the most vital elements of the job. As a
matter of interest, nursing theorists root their theories on care. 4. Confidence
Jean Watson is the prominent theorist who developed the influential Theory of The 10 Caritas Processes
Human Caring. This nursing theory emphasizes the relationship between a nurse 1. Cultivating the practice of loving-
and her patients, their families, her colleagues, and herself. It is grounded in 10 kindness and equanimity toward self
processes known as the Caritas Processes. Caritas is a Latin word that means “to and others
cherish.” It represents charity, compassion, and generosity of spirit. It connotes 2. Being authentically present: Enabling,
something very fine, indeed, something precious that needs to be cultivated and sustaining, and honoring faith and
sustained (Watson, 2008).
hope
3. Cultivation of one’s own spiritual
Simone Roach, on the other hand, formulated the 7 Cs of Human Caring. In her
caring framework, “caring” is an action that nurtures, that fosters growth, recovery, practices and transpersonal self, going
health, and protection of those who are vulnerable. Caring is the empowering of beyond ego-self
those for whom care is given (Roach, 1997). It is the framework through which 4. Developing and sustaining a helping-
we as nurses implement the art and science of professional practice, and in which trusting, caring relationship
the Heart Hospital demonstrates in its Patient Safety and Caring Campaign; the 5. Being present to, and supportive
Campaign has been in place since June 2015. of, the expression of positive and
negative feelings
Last November, an education session conducted by Shiny Shiju, Head Nurse at 6. Creative use of self and all ways of
the Cardiothoracic Intensive Care Unit, focused on Jean Watson’s 10 Caritas knowing as part of the caring process;
Processes. Another session by Philip Cesar Mendegorin, Staff Nurse at the Surgical
engage in the artistry of Caritas
Step Down Unit (SSDU), discussed the 7 Cs of Human Caring. The session was
7. Engage in genuine teaching-learning
accompanied by video presentations, prepared by the staff nurses at the SSDU,
and demonstrated its application in real nursing situations. The event concluded experiences that attend to unity
with a video presentation of Jean Watson discussing the implications of the Caritas of being and subjective meaning –
Processes in caring for patients. attempting to stay within others’
frame of reference
In our digital era, developments in the nursing field are almost synchronous with 8. Creating a healing environment at all
technological progress. Most evidence-based nursing practices currently rely upon levels
the use of advanced and innovative electronic devices, new medicines, and medical 9. Administering sacred acts of caring-
supplies. The 10 Caritas Processes and the 7 Cs of Human Caring lead us back to healing by tending to basic needs
the main essence and focus of nursing, which is “to care for our patients.” 10. Opening and attending to spiritual/
mysterious and existential unknowns
Nurses must exhibit sensitivity in caring for their patients and devote time to
of life-death
interact with them. Nursing plans of care should not only be focused on the
patients’ history, medications, procedures, and lab results, but must also include the References:
patients’ personal concerns, feelings, and spiritual practices. As nurses, we Watson, J. (2008). The Philosophy and Science of Caring.
have to be involved in both the curative and medical factors of the patient’s University Press of Colorado.
healing. With that being said, we must also incorporate the humanistic “carative” Roach, M.S. (1997). Caring from the heart: The
element of healing because you can have caring without a cure, but you cannot convergence of caring and spirituality. New York, New
have a complete cure without caring. ◊ York: Paulist Press.
C
rowding in a hospital’s emergency department (ED) is a The second factor for revisits was illness related; 22.8 percent
commonly observed problem all over the world. (156 patients) reported to the ED with new diseases or
Al Khor Hospital’s ED serves around 158,000 patients per symptoms that were unrelated to their first visit, and 1.3 percent
year. Increasing ED patient volumes can result in overcrowding, reported an adverse drug reaction.
longer waiting periods for certain services, and increased work-
related stress among healthcare teams. The third factor was system related: 23.49 percent of patients
living in and around Al Khor indicated they didn’t have access to
Unscheduled revisits within 72 hours of discharge are an a community healthcare facility, and 30 percent reported having
important quality indicator of an ED’s services. The decision- no access to a Primary Health Care Corporation (PHCC) Health
making process for seeking care through an ED is complex, and Center for further follow up.
involves the consideration of many factors,
such as the patient’s socio-demographic and
economic characteristics, illness severity, and PERCEPTIONS OF PATIENTS REGARDING RETURN VISITS
health service utilization behavior. 15% 1%
prospective study was carried out. 2% IMPROVED BUT NEED SECOND OPINION
1% WORSE AFTER TREATMENT
Method
NO AFFORDABLE OR ACCESSIBLE HEALTH FACILITY
The study was conducted over two months.
A census sample of patients who made OTHER
unscheduled revisits to the ED between COMBINATION OF REASONS
15 September 2014 and 14 November
61%
2014 was examined. These patients were
interviewed by the research team and
secondary data was collected from the patients’ electronic Conclusion
medical record. From the interviews conducted, we found that the majority of
revisits were due to patient-related factors, including patient
Results perception and anxiety about the progress of their illness. The
It was found that a total of 849 patients had made unscheduled most common factors that led to patient revisits were the patients’
revisits to the ED within 72 hours of their initial visit. Of these, perception that their health was not improving (61 percent), that
165 patients were excluded from the study because their they wanted reassurance (15 percent), and that their symptoms had
treatment could not be completed during their initial visit, or worsened (13 percent). While patients receive discharge instructions
their revisit. The remaining 684 formed the patient population, of from their care providers, this study identifies areas of opportunity to
which 546 were interviewed by the research team members to reduce avoidable revisits.
identify their perceived reason for the return visit.
Opportunities and Next Steps
The main factor for revisits was patient related. The most The study showed that revisits could be reduced through the
common reason was the perception that the patient’s health distribution of detailed written discharge plans that include
had not improved after their initial treatment (61 percent/331 treatment, medication, follow up and home care. The electronic
patients). Of these, only eight were admitted to Al Khor Hospital health record now allows for printable patient education that will
and one was transferred to another healthcare facility for be available in several languages, across a spectrum of discharge
specialist treatment. The vast majority of patients (97.2 percent) diagnoses. Additionally, the continuing development of primary
were discharged from the ED. healthcare services, across Qatar, will provide an alternative first
line of care. Patients having better access to a general practitioner
Other patient-related reasons for the return visit included the could help reduce the number of emergency department visits. ◊
patient having the same complaint (52.9 percent/362 patients)
or having related complaints (21.3 percent/146 patients). Of Research Team Members:
these, 97.6 percent were discharged and 1.3 percent (7 patients) Wafa Musthafa, Ann Christine, Bincy Varughese, Chippy Mohanan, Deepa Nair,
were admitted to the hospital. Jessy Yohannan, Jisha Jose, Joby Sebastian, Saritha George, Vipin Augusty
TRACKING
FATIGUE
By REIZA BEA MENDIOLA, REGISTERED NURSE,
PEDIATRIC EMERGENCY CENTER, AL DAAYEN
N
urses rely on medical equipment to alert them, through management of clinical alarms. The 2011 survey repeated the
beeps and alarms, if a patient’s condition worsens and majority of the questions from the 2005-2006 survey in order
requires their attention. But with the increasing number of to track changes. In addition, four new questions were added to
devices, each with its own alarm and some with default settings explore issues that arose from the initial survey.
that go off even when there is no danger to the patient, there is
a risk that the alarms become mere background noises that could Findings: The survey results revealed that there were no
possibly escape the nurse’s attention. significant differences between the 2011 and the 2005-2006
results. Respondents of the 2011 survey significantly agreed that
In 2011, the Healthcare Technology Foundation’s Clinical Alarms alarm sounds should differentiate the priority of an alarm. There
Committee, in the USA, developed a were fewer respondents in 2011 who
survey to address the attitudes and felt that nuisance alarms occurred
practices related to clinical alarms. This Frequent false alarms led frequently and that they disrupted
was their second such survey since the patient care. Respondents to both
Committee’s initiation in 2005. to reduced attention and/ surveys rated the ‘same alarm issue’
as most important – frequent false
Survey Subjects: Clinical personnel or response to alarms alarms that led to reduced attention
were the subjects in this study. Most and/or response to alarms when they
of them were respiratory therapists when they occur. occur.
and nurses who were directly involved
with patient care and were exposed to Clearly, the lack of significant
clinical alarms. differences between the surveys demonstrates that there’s much
to be done, as this raises a legitimate issue regarding patient
Methodology: This was primarily an online survey, with paper safety. It is vital to cut down on false and non-actionable alarms
copies also made available. The initial section of the survey that contribute to a noisy hospital environment and alarm fatigue.
gathered respondent demographics and information about their Healthcare providers must strive for fewer, more meaningful
workplace. The next section provided 19 statements about clinical alarms and aim for the goal set by Mary Logan, President of the
alarms and prompted respondents to rate their level of agreement. Association for the Advancement of Medical Instrumentation, at
In the last section, respondents were asked to rank the importance the 2011 Alarm Summit: “No patient will be harmed by adverse
of nine alarm issues that potentially inhibited the effective alarm events.” ◊
Multifactor
IN THIS SECTION OF THE NURSE
ADVOCATE, WE HIGHLIGHT
RESEARCH PUBLICATIONS THAT
Examination
HAVE ORIGINATED FROM OUR
COLLEAGUES AT HMC. THIS of Nursing Job
Satisfaction:
MONTH, WE SPEAK TO MS. BADRIYA
AL SHAMARI, DIRECTOR OF
NURSING, RESEARCH, CORPORATE
NURSING AND MIDWIFERY
DEPARTMENT, ABOUT HER ARTICLE A Cross Sectional
Survey in a Tertiary
ON NURSE JOB SATISFACTION
THAT WAS PUBLISHED IN THE
INTERNATIONAL JOURNAL OF
NURSING IN JULY 2015.
Hospital, Qatar
References: 1Aiken LH, Clarke SP, Sloane DM. Hospital staffing, organization, and quality of care: cross-national findings. Int J Quality Health Care. 2002;14:5–13.
YOUR RESEARCH ARTICLE TITLED MULTIFACTOR varying levels of job satisfaction, participants generally rated the
EXAMINATION OF NURSING JOB SATISFACTION: A CROSS quality of care given to patients as high. This result is contrary to
SECTIONAL SURVEY IN A TERTIARY HOSPITAL, QATAR, other studies wherein the level of job satisfaction is similar to the
TALKS ABOUT JOB SATISFACTION AMONG NURSES. perceived quality of care provided to patients.
https://www.conference-board.org/publications/publicationdetail.cfm?publicationid=3022. http://dx.doi.org/1-.1-16/j.nedt.2015.06.003
First Contact
The importance of immediate skin-to-skin contact between
mother and newborn
S
kin-to-skin contact refers to the Obstetrics and Gynecology Outpatient • Not separating mother and baby
first direct contact between mother Department at AWH set out to increase within the first hour of birth for routine
and child, within one hour of birth. awareness of the benefits of skin-to-skin postnatal procedures
When the newborn is delivered, cleaned, contact among nurses and midwives. In- • Ensuring staff are competent in terms
and placed on the mother’s bare chest, it service training sessions were arranged, of knowledge and skills to support
does a lot more than promote bonding. encouraging nurses and midwives to breastfeeding
initiate and support skin-to-skin contact
The benefits to both babies and mothers for women who had normal, vaginal births To fortify these actions, some long-
are well documented: reduced neonatal from September 2015 onwards. term goals have been put in place. These
mortality, reduced apnea, more restful include developing clinical guidelines
natural sleep cycles and more quiet Post Implementation on skin-to-skin contact, revising and
sleep, lower levels of stress hormones, There were challenges to implementing updating Hamad Medical Corporation
and stabilized heart rate, breathing, the initiative. These included lack of protocol CP.N4 (Newborn: Immediate Care
temperature, and blood glucose. Mothers parental education about the benefits in Labor Room), and reviewing the criteria
benefit through increased nurturing of skin-to-skin contact, lack of staff for initiating skin-to-skin contact.
behavior, a surge of oxytocin that reduces education on techniques, disruption from
bleeding, sleep that is synchronized with visitors, cultural barriers, and lack of With these actions in place, it is our goal
their newborns, and reduced difficulties established clinician practice. to continue to support the benefits and
with breastfeeding. bond that skin-to-skin contact provide. ◊
Actions taken to address these challenges
In 2015, approximately 3,400 women included:
underwent a normal, uncomplicated • Educating women in their third References
vaginal birth at Al Wakra Hospital (AWH). trimester about the benefits of 1. www.skin.kangaroomothercare.com
However, skin-to-skin contact was not skin-to-skin contact, using different 2. http://www.nice.org.uk/guidance/cg190chapter/1-
facilitated by clinicians until September teaching strategies, such as pamphlets, recommendations#/care-of-the-newborn-baby
2015 as other care, such as perineal roll ups, videos, and posters 3. http://apps.who.int/rhl/pregnancy_childbirth/care_
repair, newborn examination, and • Providing mandatory training to after_childbirth/cd001688_JanaAK_com/en/
routine care were prioritized (Childbirth clinicians on the principles and 4. http://apps.who.int/iris
Connection program, 2015). techniques for skin-to-skin contact bitstream/10665/183037/1/9789241508988_
• Redesigning infant and maternal eng. pdf?ua=1
As part of the events and activities routines to allow time for immediate 5. http://www.skintoskincontact.com/
planned for International Breastfeeding mother–infant contact
Week, observed
between 2 August and
6 August 2015 at AWH,
it was discovered that
most newborns were
bottle-fed after birth.
This indicated a possible
lack of awareness
about the benefits of
breastfeeding and skin-
to-skin contact.
To promote best
practice, staff from the
Shift Length vs
Quality Care
T
he traditional work day for a nurse asked to complete and return a written care not being completed and nurses who
is divided into three 8-hour shifts. questionnaire. worked beyond their contracted hours
Today, it has become (overtime).
common, internationally, for
nursing care to be organized Conclusion
around two 12- to 13-hour Nurses working longer Based on the results, the authors posited
shifts per day. shifts were more likely that while it may be appealing for
employers to adopt the 12-hour shift
This practice works in favor to report poor or failing pattern to reduce their overall workforce
of the employer as it reduces
the number of handovers and
patient safety, poorer requirements, such a move should be
considered carefully, as it may compromise
staffing overlap, and hence costs. standards of care, and the efficiency and effectiveness of the
Nurses also gain by working
fewer shifts each week. But how
more care activities not workforce and place the larger goal of
patient care and safety at risk. Similarly,
has it affected the quality of care getting completed. the use of overtime – working beyond
extended to patients? contracted hours – to mitigate staff
shortage should also be carried out with
Method caution, as it may also impact negatively
To examine the effects of different shift Results on the quality of care. ◊
lengths and working beyond contracted The results showed that half of all the
hours (overtime) on patient safety, the nurses surveyed worked 8-hour shifts.
RN4CAST Consortium (Griffiths et al., Fewer than two in 10 worked 12-hour References:
2014) undertook a survey of 31,627 shifts. Nurses working longer shifts were Griffiths, P., Dall’Ora, C., Simon, M., Ball, J., Lindqvist,
registered nurses in medical and surgical more likely to report poor or failing patient R., Rafferty, A.-M., … Aiken, L. H. (2014). Nurses’
wards within 488 hospitals across 12 safety, poorer standards of care, and more Shift Length and Overtime Working in 12 European
European countries. This study is believed care activities not getting completed. Countries: The Association With Perceived
to be the first of its kind in Europe. All Interestingly, the authors of the study Quality of Care and Patient Safety. Medical Care,
study subjects were nurses who delivered also found a correlation between poorer 52(11), 975–981. http://doi.org/10.1097/
direct care to patients. They were patient safety, quality of care, and more MLR.0000000000000233
Learning Through
Nursing Grand Rounds
Share knowledge, promote new
practices, teach new skills, and improve
current ones with one teaching strategy!
S
o, your case study clubs are up and running. What’s next? The relevant head nurse along with a clinical nurse specialist
Why not present an interesting or unusual case to a larger (CNS) – if your area has one – will organize the venue, the
audience of your peers? marketing, and the recording of the event. The head nurse will
schedule staff appropriately, to allow maximum attendance in
Nursing Grand Rounds (NGR) offer a valuable teaching preparation before and on the day of the NGR.
intervention designed to promote up-to-date, evidenced-based
nursing practice, high-quality patient care, and improved patient If necessary or requested, the patient and the family being
outcomes. This learning strategy can be used to present general discussed should be contacted and their consent acquired
patient care topics, or cases of note, that have a different or (written consent) regarding the disclosure of their health
unique presentation. information. They may also be invited and given the opportunity
to speak briefly at the end of the presentation.
How is a NGR Conducted? Who Does What?
One of the benefits of a NGR is that it promotes a level of Putting the presentation together is where staff nurses will
collaboration which includes nurses from the bedside through to excel. At least three staff nurses should participate in the case
the executive director of nursing. Everyone must work together presentation. The bedside nurse, who had input into the case
to ensure success. Cross-unit and cross-division cooperation also selection, prepares the presentation. Multiple teaching strategies
helps to build respect among departments. can be included: PowerPoint, video clips, handouts, etc. The nurses
can collaborate with the CNS and nurse educator to ensure the
The role of the executive director of nursing in planning a case is based on the best available evidence. Having bedside nurses
NGR includes scheduling at least one NGR per year, per facility, present the case will support professional growth and help them
and providing overall managerial support for sub-committees or gain confidence; the nurses will be role models for their peers and
teams that are formed. He or she, along with the nurse educator, should be proud of their hard work. Having bedside nurses present
form the starting point for the genesis of a NGR. also ensures the topic(s) is relevant to other bedside nurses.
Next, is the director of nursing (DON), who will assist with The role of the nurse educator is to lead the team; to
the selection of a suitable case for presentation, as well as coordinate, plan, and implement the NGR. They will provide
establish the team that will coordinate, plan, and implement guidance, assistance, and support to the team members. He or
the NGR. When choosing a team to present the case, the DON she will complete the necessary documentation and requirements
should consider selecting motivated and interested bedside needed for Continuing Professional Development (CPD)
nurses, who are proficient in nursing care and demonstrate good allocation. The nurse educator will also check the presentation
communication skills. and provide the team with constructive feedback. ◊
A
• Pathophysiology imed at nursing professionals across all disciplines of
• Nursing diagnosis
• Nursing care throughout the patient’s journey practice, this website has hundreds of best practice articles,
daily news for primary care nurses, comments, and video
Nursing challenges encountered: presentations.
• Inter-professional team involvement and collaboration
• Patient or family challenges
• Complexity of care/co-morbidities Topics covered include family health, baby care, cancer, cardiology,
• Ethical issues child nutrition, dermatology, wound care, diabetes, mental
• Psychosocial challenges health and addiction, respiratory care, and lifestyle. Within each
section, you’ll find the latest news, new clinical articles, up-to-
Nursing solutions or approaches used: date developments in the field and blogs authored by nurses.
• Directly from bedside nurses
• Applying the best available evidence For example, the diabetes section has “Margaret – a Community
• Outcomes and benefits Diabetes Specialist Nurse,”
sharing her experiences
Takeaway messages: and insights. When your
These are key to the success of NGRs and should address:
• The application of evidence-based clinical practice for The website highlights Qatar nursing
nurses across the wider HMC community
• How the delivery of clinical care for the patient impacted
matters which are
pertinent to the primary
license is
the staff
• Patient outcomes care setting. But these approved, you
References and recommended further reading:
can be relevant to many
aspects of nursing in Qatar. will need to
Reference: Guidelines for Planning and Designing Nursing Grand Rounds, Department of Nursing and Midwifery Education and Research, ANCC Guidelines (2015)
Promoting
Skin-to-Skin
Bonding
T
o highlight the benefits of skin-to-skin bonding between
mothers and babies, Al Wakra Hospital’s Obstetrics and
Gynecology Division hosted a Nursing Grand Round
entitled Skin-to-Skin Bonding: The Journey of Two Mothers at
Hajar Auditorium in mid-April.
Al Wakra
Celebrates Gulf
Nursing Day
By FATIMA NAGI, HEAD NURSE,
OUTPATIENT DEPARTMENT, AL WAKRA
HOSPITAL
G
ulf Nursing Day is celebrated every year on
13 March to pay tribute to nurses for their
significant contributions and to commemorate
the establishment of the first nursing facility in a tent by
Rufaida Al Aslamiya. Rufaida is honored throughout the Gulf
as a nursing pioneer. Along with her colleagues, Rufaida
ministered to the wounded during the great battle of Al
Khandaq in the time of the Prophet Mohammed (PBUH).
The Qatar Council for Healthcare Practitioners (QCHP) launched the new Continuing Professional
Development (CPD) framework for the ongoing accreditation of all registered healthcare
practitioners on 7 March 2016.
Engagement in CPD is part of the assurance that all healthcare practitioners provide to ensure we continue to deliver
the safest, most effective and most compassionate care to our patients. Firstly for your own professional development
and secondly for maintaining an e-portfolio documenting all your learning.
You can find out more about the new CPD framework and how any events are eligible for accredited hours by visiting
the CPD pages of i-Tawasol, the employee intranet. You can also email any questions to cpd@hamad.qa.