Professional Documents
Culture Documents
Issue 27 - The Nurse Advocate - Hamad Medical Corporation - November 2016
Issue 27 - The Nurse Advocate - Hamad Medical Corporation - November 2016
SPECIAL REPORT
Leveraging
technology
to identify
and prevent
sepsis
SITTING VS
STANDING
Which of these creates a
positive impact on patients?
Be Prepared for Your
ANNUAL PERFORMANCE
Review (APR)
PREPARING FOR THE APR
• Read and understand your role-specific
Annual Performance Review Form (APRF)
• Complete your self-appraisal using the APRF
• Prepare your professional portfolio
• Utilize the APR Guide in preparing your
documents
ANNUAL
PERFORMANCE
REVIEW FORM
MAPPING
OF OLD JOB
CODES TO THE
APRF
CODE OF PROFESSIONAL
BEHAVIOR AND ETHICS
FOR NURSES AND
MIDWIVES
ANNUAL
PERFORMANCE
REVIEW GUIDE
CONTENTS
The team from Al Khor Hospital featured on this month’s masthead (from left):
1. Chinnu Mohanan 4. Faiza Youssef Bahnas
Staff Nurse Executive Director of Nursing
Nurse Spotlight 3
Meet Loay Yaseen
Best Practice 4
Empowerment Through Shared Governance
Multidisciplinary Team (MDT) Spotlight 5
Zainab Miqdad - Healing Through Nutrition BEST
Special Report 6
PRACTICE P.4
Impact of Nursing on Quality Care
On The Pulse 8
Hamad Medical Corporation Leveraging Technology to Identify and
Prevent Sepsis
Journal Club 9 SPECIAL
Sitting Vs Standing REPORT
Ward Rounds 10
Inside the NICU, Clothing Comfort
P.6
Education 12
Revitalizing the General Nursing Orientation
Reflection 13
REFLECTION
Reducing Rejected Samples
Work Room 14
How to Stay Positive at Work
Events and Happenings 15
NCCCR Nursing Grand Round; Intravenous Therapy Training; World
Hypertension Day 2016; Inaugural Nursing Clinical Case Study P.13
! ERRATUM
We would like to make the following correction to the fourth paragraph of the MDT Spotlight in issue No. 26: Respiratory therapists do not set up venti-
lators or insert ventilation tubes at HMC, as it is outside the current scope of practice. The equipment in respiratory care is updated every seven years, or
as needed; not every year, as printed.
Editorial Board
Mr. Afshin Ahmed RN, BSN, Al Khor Hospital
Ms. Badriya Al Shamari RN, BSN, Corporate Nursing and Midwifery Department
Ms. Fatima Nagi RN, BSN, Al Wakra Hospital
Mr. Franclin G. Pineda RN, BSN, Department of Psychiatry
Mr. Julius Patrick RN, BSN, Enaya Specialized Care Center
Ms. Jyothi Shadakshraian RN, Pediatric Emergency Centers
Ms. Noronha Daisy RN, BSN, NCCCR
Ms. Rezielyn Clanor RN, BSN, Heart Hospital
Ms. Rubie Yves Ignacio RN, BSN, Rumailah Hospital
The Nurse Advocate is the official publication of the Corporate Nursing
Ms. Shilah Ancheta RN, BSN, Women’s Hospital
and Midwifery Department at Hamad Medical Corporation.
Ms. Smitha Revi RN, BSN, Hamad General Hospital
Mr. Tawfiq Elraoush RN, BSN, MSN, Nursing and Midwifery Education and Research
Editor in Chief
Brent Foreman, RN, BHlthSc(N), MAM(H)
Managing Editor The Nurse Advocate is produced with the guidance and support of HMC’s Corporate
Mohammed “Salah” Salauddin, BCom Communications Department. The editorial board can be reached through email at
nurse.advocate@hamad.qa or by phone at 4439 3201
nursing.hamad.qa
November/December 2016 THE NURSE ADVOCATE 1
WELCOME NOTE
Through the leadership of the Nursing and Midwifery Executive Committee (NMEC), it has been possible to agree
on three principles:
• That no decision should be made about nursing and midwifery without the profession being involved
• That we all commit to the greater good of patients, that is, we work across HMC to support the areas of most
need to make sure that we maintain safety
• That the NMEC is the decision-making body for nursing and midwifery
I have shared these principles widely across the organization and will continue to do so. This third principle leads
nicely into the professional governance agenda. Each nurse should
have a professional line to a more senior nurse. This is not yet in place
for every nurse and midwife, so we know there is more to do in this
area.
As we approach 2017, there is a huge amount of opportunity for the profession to shine and demonstrate that it is
responsive to the changing requirements of nursing and midwifery practice in Qatar. I want to thank you all for your
hard work and commitment. I also want to challenge you to continue going the extra mile so that patients at HMC
get the best care, always.
This Jordanian national has no issue with challenges at the work place. In
fact, he doesn’t see challenges at all, only opportunities to work with his
colleagues and to provide his patients with the best holistic care possible.
Empowerment through
Shared Governance
The unit-based councils set up at Enaya By LYNNE ANABELLA MENDONSA, DIRECTOR OF NURSING,
ENAYA SPECIALIZED CARE CENTER
Specialized Care Center yield promising
results through promoting shared governance
T
he Enaya Specialized Care Center enable nurses to make decisions related Some of the advantages of shared
(ESCC) prides itself as being one of to quality outcomes, patient-centered governance that were noted at ESCC
the first facilities at Hamad Medical care, patient satisfaction, standards of include nurses feeling more empowered
Corporation (HMC) to implement a shared practice, and professional development. as a result of being given opportunities
governance model, a vehicle adopted by Through the shared governance model, to participate in decision making, nurses
many healthcare organizations to support staff nurses at ESCC are empowered in an feeling encouraged to accept more
the nursing practice environment and organization that encourages professional responsibility, improved communication
to meet the overriding goal of providing autonomy, effective communication, and between nurses, across all roles, and
excellent care. development of leadership skills. colleagues, and a better working
environment for all staff.
Four unit-based councils (UBCs) – the Each UBC at ESCC aims to help nurses
pillar of the shared governance process transform their ideas into opportunities The UBCs’ ultimate vision is to create a
– were established at ESCC in 2015. and accomplishments. It starts with the culture of high-quality nursing practice
Each UBC consists of eight members who recruitment of nurses to the council. and to ensure that nurses take ownership
represent the interest of all nurses within But once their visions are shared and of patient goals and outcomes. Nurses
the unit. they begin to work together as a team, are at the bedside and on the frontline. As
the council becomes more than just such, they should be a part of the solution
The four UBCs support the strategic another committee. The nurses realize for the problems they face. This is only the
and management decision-making that they have a voice and can make a start of better things to come, not only at
process, over all aspects of nursing change, which serves to strengthen ESCC, but also at all HMC facilities.
services at ESCC. The focus of our the group.
shared decision-making model is to
KEY ACHIEVEMENTS
OF ESCC
Nutrition
provide holistic care through
collaborative practice. The
Multidisciplinary Team (MDT)
Spotlight puts the focus on
exceptional members of the
MDT, in celebration of the
One of the most important aspects of healthcare is proper nutrition. This makes a care and contribution they
clinical dietitian a crucial member of an MDT. At AWH, Zainab Mohammed Miqdad, a provide each and every day. In
clinical dietitian, relishes making a difference in her patients’ lives. this issue, we speak to Zainab
Mohammed Miqdad, a
Clinical Dietitian at Al Wakra
Hospital (AWH).
TALK TO US ABOUT YOUR WHAT DO YOU FIND MOST I make sure I dispense nutrition problems. Here, the patients
WORK EXPERIENCE AND CHALLENGING ABOUT advice in a friendly manner, and I set long- and short-term
WHERE YOU RECEIVED YOUR JOB? let her enjoy her special diet, goals, finding suitable solutions.
YOUR TRAINING. The most challenging thing and support her as much as
I completed a 33-week for me is managing pregnant I can. Another challenge is WHAT DOES BEING A
(1320-hour) supervised women who come to my clinic when I encounter complicated DIETITIAN MEAN TO YOU?
professional practice in with depression. In such cases, cases with multiple nutritional It means being honest and
Dietetics Program at Qatar trustworthy with good
University in June 2014. The communication and critical-
dietetics internship included thinking skills. I set high
practicums such as community expectations for myself to
nutrition at the Ministry ensure that my patients receive
of Public Health and Qatar only the very best nutrition
Foundation, food services advice and recommendations.
and management at Hamad
General Hospital, and medical WHAT ARE YOUR GOALS
nutrition therapy at Hamad FOR THE FUTURE?
Medical Corporation (HMC). I plan to further my studies with
The program also included a higher diploma in diabetes and
clinically focused training in obtain my Registered Dietitian
general medicine, diabetes, Certification, which could open
gynecology, cardiology, up new opportunities for me. I
intensive care, oncology, also look forward to improving
dialysis, home care, and our nutrition educational
pediatrics. I joined HMC in materials, such as the Diabetic
2015, where I’m currently Exchange List, as well as setting
working at the Medicine up a nutrition assessment
Department, covering two guideline for gestational
outpatient clinics: Gynecology diabetes.
and Diabetes.
HOW DO YOU AND
WHAT IS THE MOST YOUR TEAM WORK
ENJOYABLE PART OF COLLABORATIVELY WITH
YOUR JOB? NURSING?
The most enjoyable part Our individual roles are
of my job is that I get important, but together, the
to change the concept collaborative work between
of nutrition. I also enjoy nurses and dietitians increases
working within evidence- our efficacy. Nursing works
based dietetics practice very closely with Dietetics on
guidelines, learning new a daily basis to provide better
things, and taking on more nutritional care to our patients.
responsibilities.
Impact of
Nursing on
Quality Care
By MATHEW JACOB, DIRECTOR OF NURSING,
QUALITY AND PATIENT SAFETY, CORPORATE NURSING AND MIDWIFERY DEPARTMENT
A
s we reflect on our accomplishments of the past year, of patient-outcome indicators that are directly impacted by the
we are honored to be part of a team that shares a vision quality of nursing/midwifery care patients receive. Some of the
and commitment to excellence in professional nursing achievements realized in 2015 include the following:
practice and the delivery of safe, effective, patient-centered,
timely, efficient, and equitable care. The purpose of this article is to HOSPITAL ACQUIRED PRESSURE ULCER PREVALENCE (ALL
celebrate our continued improvement and to reinforce our strategic STAGES) – DECLINED BY 58 PERCENT
initiatives, which support the overall key goals of Hamad Medical Hospital acquired pressure ulcers (HAPU) play a significant role in
Corporation (HMC). the patients’ experience of their care. HAPUs have the potential to
create discomfort for the patient, to increase their length of stay,
Nurses and midwives are working to enhance their knowledge, and to place the patient at risk for further complications, such as
practice, service, and outcomes at every level across our cellulitis, bone and joint infection, and sepsis. They can also increase
corporation. Contributions from each member of the team are the risk for squamous cell carcinoma.
vital to our success as we work to strengthen the profession and
patient experience. Through the shared governance process,
front-line nurses and midwives are actively engaging to positively
impact the practice setting and patient experience. We will see
continued growth and development of shared governance through
2017, and through our nursing sensitive indicators, RN satisfaction
results, patient satisfaction results, innovations in care, and research
initiatives.
LEVERAGING TECHNOLOGY TO
IDENTIFY AND PREVENT SEPSIS
By RUSSELL MAYNE, SENIOR CLINICAL STRATEGIST,
CERNER MIDDLE EAST
S
epsis occurs as a complication from more likely to survive if they are diagnosed pattern. When the algorithm detects a risk
an infection and can be potentially early and treatment is started promptly. condition, it alerts those in charge of the
life threatening. It is an inflammatory patient, indicating the need to take action
response triggered by chemicals released A LIFE-SAVING SOLUTION in order to prevent the condition from
into the bloodstream to fight the infection. Although clinicians are trained to identify developing or progressing undetected.
This inflammation can potentially trigger early signs of sepsis and to provide
several physiological changes, which treatment following evidence-based Recent data from HMC has found that the
can result in damage to multiple organ clinical pathways, sepsis symptoms can Sepsis Agent alerted the clinical teams at
systems, causing them to fail1. be subtle, not immediately obvious and the first sign of patient deterioration over
difficult to identify. Storing medical records 3,000 times within the first six months
The State of Qatar has instituted a system on traditional paper-based noting systems of 2016. These alerts ensured clinicians
to ensure that clinicians are immediately makes identification of these changes were able to assess their patient for risk
alerted to patients at risk for sepsis. This more challenging. For instance, lab results of sepsis and take immediate action to
early warning alert, in conjunction with being paper-based and patient vital signs prevent further deterioration.
the world class care available at Hamad being documented in the paper nursing
Medical Corporation (HMC) hospitals, will notes, may delay quick detection and QUALITY AND PERFORMANCE
reduce the number of patients progressing diagnosis. As a result, the ideal window of IMPROVEMENT
to sepsis. opportunity to start early treatment may Constant monitoring for sepsis in real time,
be lost. through the clinical information system, is
A LOOK AT SEPSIS now standard protocol through all HMC
Despite advances in supportive care and Cerner, the provider of HMC’s clinical hospitals, ensuring that more patients
disease-specific treatment, between 32 information system, is focusing on creating receive timely care. In addition to the
and 40 percent of all patients who develop an environment where preventable events implementation of the St. John Sepsis
sepsis will die in hospital2. In the United that may harm patients, are identified and Agent, HMC has initiated a corporate
Kingdom, it is estimated that between highlighted to the appropriate caregivers committee to ensure that world leading
37,000 and 64,000 people die each in real-time. Cerner has developed a sepsis practices are standardized, adopted,
year from sepsis3,4. Although anyone can solution to meet the needs of expediting implemented and evaluated across the
develop sepsis, patients with pre-existing the accurate diagnosis and appropriate system. HMC continues to leverage their
medical conditions, infections, a weak treatment of sepsis. investment in healthcare IT to improve
immune system, severe injuries, or those patient outcomes and provide a world-
who are already hospitalized, are at the Supported with initiatives published by class service to the State of Qatar.
greatest risk. the Institute for Healthcare Improvement,
The Joint Commission and Centers for
Patients with sepsis may have low blood Medicare and Medicaid Services, Cerner’s Credits:
1 http://www.mayoclinic.org/diseases-conditions/sepsis/
pressure, decreased urine output, high or sepsis algorithm helps hospitals to home/ovc-20169784.
low body temperature, acidosis, fast heart eliminate a preventable cause of patient 1 http://www.survivingsepsis.org/background/Pages/
rate, altered mental state and a skin rash. morbidity, mortality, and expense. default.aspx.
2 http://www.msps.es/estadEstudios/estadisticas/
They may also have problems breathing. cmbd.htm (in Spanish). Last available CMBD, 2010. DRG:
Sepsis is suspected when patients develop Cerner has developed an evidence-based Diagnosis-Related Groups.
one or more of the above symptoms, and algorithm allowing early intervention 3 The UK Sepsis Group, UK 2012. http://www.uksepsis.
org/#/what-is-sepsis/3852800.
have a combination of a high or low white for patients at risk, and preventing 4 Dr Sanjoy Shah, Dr Tamas Szakmany, et al. Sepsis:
cell count, low platelet count, impaired deterioration into severe sepsis. The Extent of the Problem. The Critical Care Alliance. 16
December 2011.
liver and kidney function, or an infection in http://www.publicservice.co.uk/article.asp?publica-
the blood. ST. JOHN SEPSIS AGENT: A POTENTIAL tion=UK%20Science%20and%20Technology&id=546&-
LIFE-SAVING ALGORITHM content_name=Health&article=18482
5 Technology Strategy Board, Detection and Iden-
The risk of death rises six to 10 percent The St. John sepsis algorithm continuously tification of Infectious Agents. https://connect.
every hour from the onset of septic shock monitors key clinical indicators and innovateuk.org/c/document_library/get_file?folde-
and the start of treatment5. Patients are attempts to recognize a potentially septic rId=3026452&name=DLFE-51469.pdf
Sitting
One of these leaves a better impression on patients
Standing
By REENA PHILIP, NURSE EDUCATOR,
NURSING AND MIDWIFERY EDUCATION AND RESEARCH DEPARTMENT THE STUDY
A prospective, randomized,
controlled study was conducted
on adult post-operative
inpatients admitted for elective
spine surgery. The study
compared the actual duration
of time spent by a clinician
throughout 120 consultations
with patients, when he sat vs.
stood, against the time that was
perceived by the patients.
RESULTS
The patients’ perception was
that the clinician spent more
time at their bedside when he
sat than when he stood. This
additional time ranged from five
minutes to almost 15 minutes,
compared to when the clinician
stood, although the time spent
I
f you’re a busy healthcare provider, To explore this question, the surgical was the same in both scenarios.
you’re likely to be on your feet, nurses at Hamad General Hospital The patients commented that
constantly moving from patient to (HGH) conducted a journal club to they felt the clinician was more
patient. But is this the most effective way review a pilot study that was carried open, compassionate, friendly,
to tend to patients’ needs? Are providers out at the University of Kansas Hospital and relaxed when sitting as
perceived differently if they are sitting in 2012 entitled “Effect of sitting vs. opposed to looking rushed
instead of standing when interacting with standing on perception of provider time when standing. The patients
patients? at bedside”. felt that they had the undivided
attention of the clinician. It
was noted that sitting at the
same level with someone has
CONCLUSION AND CLINICAL IMPACT a calming effect, like an adult
moving to the level of a child.
Nurses, like physicians, spend much of their time on their feet doing a variety
of tasks, such as managing IVs, turning patients, drawing blood, and monitoring
vital signs. Ordinarily, there isn’t much time to pull up a chair and converse with
patients. CONCLUSION
Whether a clinician sits or
This study, however, has inspired the HGH surgical nurses to practice sitting at stands may not seem critical,
the bedside more often when they go about their daily tasks. The nurses feel but it can make a difference in
that when they sit down, they are eye to eye with their patients instead of the patients’ outlook and level
standing over them and making them feel vulnerable. of satisfaction, which in turn,
can lead to increased referrals,
Nurses, physicians, and allied health professionals working with patients need improved compliance, and
to be aware of the impact of something as small as sitting. It can be concluded improved clinical outcomes.
that “sitting down on the job stands out to patients”!
A
s a highly specialized unit, the assists in transferring sick neonates to and discomfort to neonates. Since babies
Neonatal Intensive Care Unit (NICU) from the NICU cannot verbalize their discomfort, nurses
is exclusively dedicated to caring for • Floater nurses, who work in various areas, assess their cues to help optimize comfort
the most vulnerable and fragile patients. depending on where the need is through measures such as therapeutic
This exclusivity creates an air of mystery for • Lactation nurses, who assists mothers in touch, non-nutritive sucking, swaddling, and
those who rarely have access to the area. breastfeeding matters administering a special sucrose solution.
This article provides an inside look at the • Clinical resource nurses, who educate and
NICU and what makes it special. assists nurses and families in maintaining Neonates may be the focus at the NICU,
the standards of care at the unit but their parents are not ignored. The
The NICU is one of the largest and busiest unit promotes Family-Centered Care and
units at the Women’s Hospital. With a SPECIALIZED CARE patients are encouraged to participate in
bed capacity of 107, it has four subunits, A NICU nurse’s responsibilities are vast the caring of their babies. This gives them
including the Intermediate Care Unit (IMCU), and include hourly assessments, giving the confidence to independently provide
which is a step-down unit from the Intensive medications, collaborating with members of care once their babies are discharged.
Care Unit (ICU), and the Tiny Baby Unit the multidisciplinary team, and performing Classes such as HUG Days provide parents
(TBU), which caters to extremely premature life-saving interventions. additional guidance.
and very low birth weight newborns.
Infection control practices must be strictly CHALLENGING, YET FULFILLING
The most common cases handled here are observed, as patients’ immune systems are Every day in the NICU feels like a
prematurity, respiratory distress syndrome, still undeveloped. This includes proper hand rollercoaster ride. Even if the baby appears
hypoglycemia, and neonatal sepsis. Surgical hygiene, always wearing hospital scrubs to be well, his/her condition can change at
and cardiac cases are accommodated as well. and gowns, and limiting visitation to parents any point in time. As such, an NICU nurse’s
Special procedures carried out here include only. job is extremely challenging, but it is also
exchange transfusion, peritoneal dialysis, very fulfilling. Each task must be done
patent ductus arteriosus (PDA) ligation, and Developmental care is provided to all babies, meticulously, as it can have a lasting effect
laser for retinopathy of prematurity (ROP). especially premature babies at the TBU. This on the baby’s life.
practice mimics the baby’s environment in
NEONATAL NURSING the mother’s womb. ‘Nesting’ is provided for The NICU is a place where great things
There are 322 nurses on rotation in the unit, all babies inside the incubator, with light and happen every day, such as a new mother
all of whom are female. Various teams and noise conditions kept to a minimum. Skin- producing milk for the first time or a baby
nurses keep the unit running, including: to-skin contact, also known as kangaroo who finishes its meal without the aid of a
care, is highly encouraged. gastric tube. And when NICU ‘graduates’
• A rapid response and code white team come for a visit, nurses feel a sense of pride
that consists of an IV nurse, who assists in Procedures such as suctioning, knowing that they’ve been a part of the
drawing blood, and a transport nurse, who venipunctures, and heel pricks can cause baby’s journey.
CLOTHING
COMFORT
The creation of a clothing bank is a small
gesture with a big impact on patients
A
s part of the 2015-16 Nursing prison, patients who are undergoing female inpatient units, many patients
Mental Health strategies’ focus deportation, and passengers who are in have benefited from the clothing bank,
on patient engagement and transit through Qatar. commenting that they felt a sense of
person-centered care, a clothing bank was comfort and freedom from the social
initiated in March 2016 in Mental Health Items such as used smart casual clothing, stigma attached to their mental illness.
Services. This project aims to promote shoes, slippers, new toothbrushes,
individualized care, including giving new under garments, and toiletries are The clothing bank is open to anyone who
patients the choice of wearing their own obtained through internal and external wishes to make a donation and support
clothes during their inpatient stay. donations. Used clothing donations are this initiative that is making a difference in
always sent to the Laundry Department patients’ lives. A collection box is available
The clothing bank specifically provides first for washing; a practice that is in in the office of the Director of Nursing,
clothing for patients who lack immediate compliance with the hospital’s Infection Mental Health Services. For information
support from their families, employers, Control Standards. With a dedicated on how to make a donation, please
and friends. These include patients from storage cabinet in both the male and contact +974 4438 4547.
Revitalizing the
ONE WEEK BEFORE
GNO PROGRAM DAY 2 - HR VISIT (WEEK 1)
• Nursing recruitment team: Give new
employee package, guidance for: uniform,
General Nursing
DAY 1 immigration, bank, medical checkup, etc.)
Staff arrival • Hayakom team:
(Sat-Tues) • Guide new staff to complete required
Orientation
orientation checklist (GNO, corporate,
hospital/facility orientation, etc.)
• Send notifications to all department managers
• Book appointment for staff clinic on the first
week of arrival
For better employee engagement and retention,
consider a comprehensive orientation program
DAY 3-5 (WEEK 1)
• Uniform, immigration, bank, medical checkup
• Contract signing
By RANIA AL BADAWI, NURSE EDUCATOR, • Send acknowledgment for assuming post to the
NURSING AND MIDWIFERY EDUCATION AND RESEARCH DEPARTMENT assigned unit (staff to visit the clinical areas)
O
DAY 4-5 (WEEK 1)
rientation programs are vital in all healthcare organizations. They help ensure • GNO meet-and-greet (Thursday)
new employees rapidly acclimatize to their new workplace. A comprehensive
orientation program can reduce the adjustment period for a novice practitioner,
minimize turnover, and establish a sense of belonging and commitment to a productive DAY 6–10 (WEEK 2)
and lengthy career with the employer. • General Nursing Orientation (GNO) Program
The Department of Nursing and Midwifery Education and Research (NMER) was keen to
review the experiences of nurses and midwives upon joining Hamad Medical Corporation DAY 11-12 (WEEK 3) (SUNDAY)
(HMC), to understand the challenges encountered during the probationary period. A • Hospital/Facility orientation
series of one-to-one fact-finding interviews was conducted in all hospitals and facilities
across HMC, with nurses and midwives at all levels.
DAY 12-13 (WEEK 3) (MONDAY
The findings revealed some variation across HMC facilities. Not all newly hired nursing OR TUESDAY) TILL DAY 90 - UNIT
staff experienced a ‘smooth landing’ into the organization. This included delays in PRECEPTORSHIP PERIOD
During this period, staff must complete:
accessing the General Nursing Orientation (GNO) program, which caused a knock-on
• Online Corporate Orientation (within Day
effect in acquiring the knowledge, skills, and behaviors required by the organization, 12-20)
ultimately leading to a variation in performance. • Online mandatory training
• ILS/ALS
HMC’S NEW ORIENTATION PROCESS • Cerner training
• Core generic and unit-specific competencies
In an effort to streamline the GNO and the onboarding process DAY 90
at HMC, an intensive collaborative initiative was undertaken End of
by the nursing recruitment team and the Human Resources probationary
Department’s Hayakom group. A new process was designed period
and piloted for three months with successful outcomes. DAY 90
GNO Focus Group
Newcomers now receive their orientation information prior
to joining the organization, including a letter from a ‘buddy’
assigned by the unit manager.
One of the major changes is managing arrival times. New staff now arrive together. This An evaluation of the process has been
was particularly challenging, but considerable work went in to managing the logistics to obtained through participant focus
make this happen. New staff ideally arrive one week before the start of a GNO program. groups after completion of 90 days of
This allows them a few days to complete formalities and visit their units. employment. Much of the focus group
feedback was incorporated into the new
New staff will also receive a confirmed appointment from Hayakom for the staff clinic, GNO to ensure a smoother orientation
and an invitation to attend a meet-and-greet with the GNO team during the first week. process for new staff.
During their second week, our new nurses and midwives will attend the GNO program,
which is currently undergoing some revisions. The changes are based on feedback With this significant transformation in the
received, as part of the GNO review as well as alignment with the new Nursing and orientation process, all new nursing and
Midwifery Competency Framework, which is based on Lippincott Procedures. midwifery staff across HMC will enjoy a
streamlined process, ensuring the delivery
After completing the GNO program, new staff will join their hospital or facility for the of consistent information and a smoother
hospital-specific orientation and online corporate orientation. They will then complete transition into the workplace. This will
the unit probationary period with the support of a preceptor and nurse/midwife positively impact staff performance,
educator. satisfaction, and productivity.
HOW
TO STAY
POSITIVE
AT WORK
By REZIELYN D. CLANOR, REGISTERED NURSE,
CARDIOTHORACIC INTENSIVE CARE UNIT,
HEART HOSPITAL
1. ARRIVE EARLY at work. Ask for help when you have too 8. EMBRACE CHANGE
Being early gives you time to settle in, clear much on your plate, and delegate tasks Few people take to change easily, but
your mind, and focus on the tasks to be that can be done by nursing aides, such with the right mindset, you can adapt to
accomplished for the day. Rushing in and as assisting in feeding patients, preparing changes. When learning a new system or
being caught in traffic will certainly increase patients for bathing or changing linens. practice, focus on the positive points of the
your stress levels. change. Take initiative and be the agent of
5. LEAVE YOUR WORKPLACE ON TIME change yourself.
2. TIME MANAGEMENT AND Leaving on time protects your personal life
PRIORITIZING and gives you more time for yourself and 9. ASK FOR FEEDBACK
List the tasks you have for the entire your family. Study your previous appraisals and
day. Highlight your priorities and focus evaluations and take note of your
your efforts on what matters the most. 6. LEARN SOMETHING NEW line manager’s suggestions for
Multitasking may divide your attention and Learn a new procedure or disease process improvement. Then start working on it.
possibly your productivity. It may also lead so that you will be more confident in Do not view criticism as a failure but as a
to errors. handling different types of patients. challenge to improve yourself.
Learning a language that your patients
3. TAKE A BREAK speak can help establish rapport. 10. GO ON VACATION
You need to allocate some time during the A holiday does wonders for the soul. All that
work hour to recharge and revive yourself. 7. WORK WITH THE TEAM relaxing and recharging will ensure that you
So don’t skip taking a break. You’ll be more Offering help to colleagues promotes come back to work refreshed and renewed.
efficient if you take time to rest. social bonding and a harmonious working A holiday also creates good memories that
environment. Be sure to participate in you can look back on during rough days.
4. ASK FOR HELP team-building workshops and workplace
Being overwhelmed can lead to frustration get-togethers.
Performing your role well and having supportive leadership makes all the difference to your job, but nothing beats optimism and a burning
enthusiasm when it comes to loving your job as a nurse or midwife.
THE Association of Nursing Administrators of the Philippines Upon completion, participants received a certificate, an
(ANSAP) Qatar Chapter provides continuing educational IVT license that is recognized internationally, and Qatar
programs for nurses. On 27 and 28 May 2016, a basic Council for Healthcare Practitioners Continuing Professional
intravenous therapy training program was held at Hamad Bin Development (QCPHCPD) credits under Category 2.
Khalifa Bayt Dhiyafah, with a total of 115 Filipino nurses in
attendance. Aside from the IVT program, there was also a presentation
on a preceptorship program, as well as one on leadership and
Presented by Dr. Ma. Linda Buhat, ANSAP President, and management principles. Nurses from the various hospitals
Dr. Elsa V. Castro, Institute Director ANSAP, Philippines, the at Hamad Medical Corporation participated in this event,
course consisted of discussions on concepts in IV therapy and together with nurses from other facilities around Qatar,
demonstrations of skills in access-related situations. It also including Al Emadi, American and Al Ahli Hospitals, Doha
consisted of 16 hours of didactic lectures and practicum, Clinic, Primary Health Centers, Red Crescent, and Ahmed Bin
utilizing Procedures I – IV checklist as the framework for Mohammed Military College Medical Center.
providing safe IV therapy practice.
As a result of the overwhelming response to this event,
After the second day of the didactic lectures and practicum, another IV therapy training program is under development.
participants were able to apply the principles underlying the This session will be open to all nationalities, since ANSAP is
administration of IV therapy to enhance their knowledge, skill, recognized by INS (Infusion Nursing Society, USA).
and attitude as IV therapists.
Qatar First International Wound Management June 14 World Blood Donor Day
• •
•