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DHL Improves Efficiency of Logistics Operation by 150%
DHL Improves Efficiency of Logistics Operation by 150%
The contract includes managing the distribution of goods to stores across the South
West of England. To manage the administration and servicing requirements of their
distribution fleet, DHL decided to invest in a fleet management solution and chose
Tranman from Civica.
Based at the Regional Distribution Centre in Bristol, DHL’s fleet consists of 89 tractor
units, 10 rigid vehicles, 198 trailers, as well as a few cars and vans. All servicing and
MOT work is carried out in-house at the Vehicle Maintenance Unit (VMU). Where
possible repairs are carried out on site with a bodyshop for accident damage repairs.
The VMU employs nine mechanics and operates a 24/7 operation in order to reduce
vehicle downtime and maximise the availability of vehicles for deliveries.
"Although DHL’s fleet size has remained DHL is responsible for carrying out all scheduled servicing of the fleet and recharges
relatively consistent over the last four the customer as part of a fixed price maintenance contract. The VMU has five users
accessing Tranman to manage vehicle maintenance. On a daily basis, drivers report
years, the revenue of the Vehicle any vehicle defects and the maintenance work is scheduled and administered using
Maintenance Unit has gone up by Tranman. Work is intelligently scheduled to meet the business requirements. For
DHL’s customer the busiest part of week is the end of week, so planned servicing is
150%." scheduled to be completed by Wednesday.
Alison Udall Alison Udall, Commercial Manager, DHL Supply Chain comments "The fleet
Commercial Manager, DHL Supply Chain
represents our customer’s brand and therefore has to be kept in an immaculate
condition. Vehicles are checked by drivers every day and defects reported, all
accident damage must be repaired immediately. "
Alison Udall describes the situation, "Before Tranman we just didn’t have any
accountability, our recharging was inaccurate and we were drowning under
mountains of paperwork."
London, UK Leeds, UK
Tel: +44 (0) 20 7760 2800 Tel: +44 (0) 113 244 1404
2 Burston Road, London Vanguard House, Dewsbury Road
SW15 6AR Leeds LS11 5DD
marketing@civica.co.uk marketing@civica.co.uk
www.civica.co.uk www.civica.co.uk
Warranties are an area where DHL has been able to reduce costs. DHL also use Tranman dashboards to monitor fleet performance at a
Warranty work is now properly managed and claimed for. Using Tranman to glance. DHL chose services due by week, MOTs due by month and
record standard work types, DHL has made substantial cost savings by driver licence checks as their key performance indicators. Alison Udall
ensuring claims are submitted to the manufacturer and followed up. concludes, "All the information you need is available at the touch of a
button! "
With the introduction of Tranman, the workshop is now operating more
efficiently. "Initially our staff were resistant to change, but we have been able Tranman has been proven to help DHL meet its objectives of
to make real savings through automating our processes. Parts issuing is prioritising safety, minimising off road time and reducing fleet costs.
much improved and everything is traceable. This has saved us a lot of The biggest achievement explains Alison Udall is, "Although DHL’s fleet
money through accurate monitoring of stock," says Alison Udall. size has remained relatively consistent over the last four years, the
revenue of the VMU has gone up by 150%."
Tranman records a full audit trail including which mechanic has worked on
each vehicle. Free text notes can be added against each a job record which
helps when dealing with queries later on. Similarly if a job takes longer than
expected this is now reported along with the reasons why, which helps to
make sure jobs are accurately costed.
London, UK Leeds, UK
Tel: +44 (0) 20 7760 2800 Tel: +44 (0) 113 244 1404
2 Burston Road, London Vanguard House, Dewsbury Road
SW15 6AR Leeds LS11 5DD
marketing@civica.co.uk marketing@civica.co.uk
www.civica.co.uk www.civica.co.uk