Theo Louw

Profile EXPERIENCE
I am courteous and presentable; I
always strive to achieve the highest Help Desk Support Technician
standard possible. DK Wireless (Hermanus)
I love change and embrace future November 2020 – Currently
technologies and practices. Responsibilities:
I have strong technical and ▪ Hardware and software installations and system maintenance
interpersonal skills and I am eager to ▪ Setting up computer hardware
be challenged in order to grow and ▪ Install servers, routers, switches and equipment
improve my professional IT skills ▪ Network end-point security protection
gained through experiences in the IT ▪ Providing 1st/2nd line support to clients
sector. ▪ Experience of Mikrotik, Ubiquity and Cambium products
▪ Experience and knowledge of Port Forwarding, Firewalls and
Contact Routing
▪ Setup and troubleshooting DNS/DHCP, TCP/IP, Ethernet,
wireless router and Firewall Configurations
Address:
▪ Knowledge of fault finding on Networks
21 Heide Street
▪ Test and configure software and maintain and repair hardware
Kleinmond
and peripheral devices
7195
▪ Design and install well-functioning computer networks,
Phone: connections and cabling
+27(0) 73 322 5924 ▪ Installation of new computers and equipment
▪ Provide Remote IT Support to clients including but not limited
Email: to: Desktops, Laptops, Printers, Telephony (VoIP), Networks,
louw.theo@gmail.com Remote Access and Core Applications
▪ Reporting and excellent tracking of customers interactions in
Personal information: our systems, updating case notes and systems with all
Birth date: 14 June 1983 troubleshooting steps performed
ID: 830614 5175 082
Driver’s license: Code B
Marital status: Married Support Technician
Race: Coloured Sonic Wi-Fi and Computers
Health: Excellent February 2019 – November 2020
Disability: None Responsibilities:
Nationality: South African ▪ Hardware / Software Installations
▪ Highly accomplished in fixing of different types of desktop
Languages computers, laptops and motherboards
▪ Responsible for troubleshooting DNS / DHCP, TCP/IP,
English Ethernet, wireless router and Firewall Configurations
Afrikaans ▪ Configure Network and Proxy settings
Education ▪ Do repairs to hardware
▪ Log support tickets and resolving them
▪ Compiling and maintaining an accurate inventory of hardware
2020-2021
and software licenses, equipment and supplies
Network + ▪ Reporting and excellent tracking of customers interactions in
IT Academy our systems, updating case notes and systems with all
troubleshooting steps performed
2020
Basic VoIP Engineer Certificate Manager
3CX The Boathouse Restaurant
December 2016 – January 2019
2002 Responsibilities:
Senior Certificate ▪ Overseeing Operations
▪ Manage the day-to-day IT related issues
Oval North High School ▪ Train staff on Point of Sales system
▪ Set out daily targets for waiters
▪ Maintain a high level of service and professionalism
▪ Interact positively with customers and see to their specific
needs
References
▪ Maintain cleanliness of all outlets on a daily basis
▪ Finance – making sure the restaurant meets it’s daily, weekly
and monthly targets
Mr David Dayson ▪ Administration – Made sure all admin was up to date e.g.
021 300 1061 | 082 966 1510 debtors were collected from private functions and captured
and all creditors were notified of stock that would be ordered
david@dkwireless.co.za
against the credit
Owner
DK Wireless

Ms Mandi Retief
028 271 5494 | 066 222 9720
mandi@sonicmail.co.za Additional skills:
Technical Manager Networking | Office 365 | Active Directory | Windows Server
Sonic Wi-Fi and Computers

Mrs Priscilla Louw

063 012 4456
priscillalouw1981@gmail.com
Owner
The Boathouse Restaurant