PlayStation Network Support Transcript

PSN Hi, I'm PlayStation support bot. I can help you reset your PlayStation™Network
account password.
Ready to start?
Note: Please continue to see your Support ID.

I'M READY

NEVER MIND

04/04/2021, 10:25 PM, PDT

I'm ready
04/04/2021, 10:26 PM, PDT

PSN Great! You will need to know the Online ID and Sign-In ID (email address) for the
PlayStation™Network account to continue.
Note: If you do not have an Online ID, you can leave that field blank.

LET'S CONTINUE

NEVER MIND

04/04/2021, 10:26 PM, PDT

Let's continue
04/04/2021, 10:26 PM, PDT

PSN One last question before we begin.

Do you have access to the email address that is associated with the
PlayStation™Network account in question?
Note: The password reset email will be sent to the email address associated with the
account.

YES, I HAVE ACCESS

NO, I DON'T HAVE ACCESS

NEVER MIND

04/04/2021, 10:26 PM, PDT

No, I don't have access

04/04/2021, 10:26 PM, PDT
PSN Oh, no!
If you are not able to sign into the email that's linked to your PlayStation™Network
account, we will need to get you in touch with a live agent.
Note: Your Support ID is: 14969086. Please copy this for your records.

OK, I UNDERSTAND

NEVER MIND

04/04/2021, 10:26 PM, PDT

Ok, I understand
04/04/2021, 10:26 PM, PDT

PSN Our live agents are not available right now, but they are available during these
times:
Chat hours: Monday - Sunday, 8:00AM - 7:00PM PT
Phone hours: Monday - Friday, 9:00AM - 6:00PM PT Phone number: 1-800-345-7669
The live agent will need your Support ID to assist you. Your Support ID is 14969086.

04/04/2021, 10:26 PM, PDT

PSN Before you go, I'd really appreciate it if you could leave some feedback. Just click the
button below. Thanks for your time!

LEAVE FEEDBACK

04/04/2021, 10:26 PM, PDT

Leave feedback
04/04/2021, 10:29 PM, PDT

PSN Hi, I'm PlayStation support bot. I can help you with a PlayStation™Store refund
request.

04/04/2021, 10:29 PM, PDT

PSN Alright, let's get you started!

If it looks like you are eligible for a refund, I'll transfer you to an agent to assist you
further.

04/04/2021, 10:29 PM, PDT

PSN Are you the owner of the account for PlayStation Network that was charged?

YES

NO

04/04/2021, 10:29 PM, PDT

No
04/04/2021, 10:29 PM, PDT

PSN Oh no! Only the owner of the account can request a refund.
If you know the account holder, please ask them to contact us directly as only the
owner of the account can request a refund. If you are not a PlayStation consumer,
we recommend you reach out to your bank for further assistance.

04/04/2021, 10:29 PM, PDT