Number of Surveys taken: 200

Customer Satisfaction Score (CSAT) 75%

CSAT SCORE= # Satisfied guest / total Surveyed Guests

Analysis of the restaurant's service.

Rate the quality of service host / manager

Disappointing 1%
Poor 21%
Fair 27%
Good 50%
Exceptional 3%

Rate the quality of the service you received from your server
Disappointing 5%
Poor 6%
Fair 15%
Good 60%
Exceptional 10%

Was your server: Yes No

Courteous 75.0% 25.0%
Informative 90.0% 10.0%
Prompt and efficient 80.0% 20.0%

Food & Beverage analysis of the Restaurant.

Rate the quality of the food

Disappointing 2%
Poor 4%
Fair 38%
Good 50%
Exceptional 7%

Please rate the quality of the beverage

Disappointing 2%
Poor 4%
Fair 10%
Good 25%
Exceptional 60%

Rate your overall dining experience

Disappointing 1%
Poor 2%
Fair 3%
Good 60%
Exceptional 15%

Analysis of the restaurant's internal environment.

Was the restaurant clean ?

Disappointing 2%
Poor 4%
Fair 20%
Good 35%
Exceptional 40%

How often do you visit our restaurant ?

1-2 times per month 1%
Once every month 3%
1-2 times per year 25%
Other 72%

Do you plan to return ?

Yes 85%
No 15%

Would you recommend our restaurant to a friend?

Yes 80%
No 20%

What guest complain about in our restaurant & bars

Dirty tables 15%

Poor maintenance suroundings restaurant & ambiance 40%
Poor presentation of served food 2%
Food does not look or taste as described on the menu 8%
Food Quality 2%
Impolite servers 0%
Inaccurate calculation of the check 2%
lack of cleanliness 13%
Long waiting time for the beverage order 2%
Long waiting time for the food order 8%
Meals served are not what guest orded 2%
Meals served at incorrect serving temperature 0%
Order mixed up | food or drink given to the wrong guest 0%
Percieved poor value / over pricing 4%
Slow Service 0%
Steak / Food prepared at incorrect doneness 4%
Management not visibly present in the restaurant 25%

Total 100%

Guest complaints-restaurant
13
Management not visibly present in the restaurant
2
Steak / Food prepared at incorrect doneness
0
Slow Service
2
Percieved poor value / over pricing
0
Order mixed up | food or drink given to the wrong guest
0
Meals served at incorrect serving temperature
1
Meals served are not what guest orded
4
Long waiting time for the food order
1
Long waiting time for the beverage order
7
lack of cleanliness
1
Inaccurate calculation of the check
0
Impolite servers
1
Food Quality
 1
Long waiting time for the beverage order
7
lack of cleanliness
1
Inaccurate calculation of the check
0
Impolite servers
1
Food Quality
4
Food does not look or taste as described on the menu
1
Poor presentation of served food

Poor maintenance suroundings restaurant & ambiance

8
Dirty tables

0 5 10 15
 geprint op Tuesday, September 28,2021,

Survey start date: Survey end date:

Quality of service

Exceptional 5

Good

Fair

Poor 41

Disappointing 2

0 20 40

Quality of service recieved f

Exceptional 20

Good

Fair 29

Poor 12

Disappointing 10
 Fair 29

Poor 12

Disappointing 10

0 20 40 60

Quality of
120

100

80 75

60

40

20
8
4
0
Disappointing Poor Fa

Overall dining e
140

120

100

80

60

40

20
2 3 5
0

Disappointing Poor Fair

Pl a n n i n g t o re

Yes No

15%
 Yes No

15%

85

Would you recommend our re

20%

Yes N

ant
13
 21

10 15 20 25
 Quality of service host / manager

nal 5

ood 99

Fair 53

oor 41

ing 2

0 20 40 60 80 100 120

uality of service recieved from your server How was your restaurant serve

Prompt and efficient

20.0%
l 20

d 120 Informative
10.0%

r 29 25.0%
Courteous

r 12
0% .0
%
.0
%
.0
%
.0
%
.0
%
.0
%
0. 10 20 30 40 50 60

g 10
Yes No
Aantal surveys 200

fill blue boxes

Rate the quality of service Host / Manager
1 | Disappointing 2
2 | Poor 41
3 | Fair 53
4 | Good 99
5 | Exeptional 5

Rate the quality of the service you received from your

server
1 | Disappointing 10
2 | Poor 12
3 | Fair 29
4 | Good 120
5 | Exeptional 20

Was your server Yes No Yes

courteous 150 50 75.0%
informative 180 20 90.0%
prompt and efficient 160 40 80.0%

Rate the quality of the food

1 | Disappointing Disappointing 4
2 | Poor Poor 8
3 | Fair Fair 75
4 | Good Good 100
5 | Exeptional Exceptional 13

Please rate the quality of the beverage

1 | Disappointing Disappointing 3
2 | Poor 8
3 | Fair 20
4 | Good 49
5 | Exeptional Exceptional 120

Was the restaurant clean ?

1 | Disappointing Disappointing 3
2 | Poor 8
3 | Fair 40
4 | Good 69
5 | Exeptional Exceptional 80

Rate your overall dining experience

1 | Disappointing Disappointing 2
2 | Poor Poor 3
3 | Fair Fair 5
4 | Good Good 120
5 | Exeptional Exceptional 30

How often do you visit our restaurant

1-2 times per month 2
once every month 5
1-2 times per year 50
other 143

Do you plan to return ? Yes

Yes 170 85%
No 30

200.00
Would you recommend our restaurant to a friend? Yes
yes 160 80%
no 40
fill blue boxes
Disappointing Poor Fair Good
1% 2 41 53 99
21%
27%
50%
3%

Disappointing Poor Fair Good

5% 10 12 29 120
6%
15%
60%
10%

No
25.0%
10.0%
20.0%

Disappointing Poor Fair Good

2% 4 8 75 100
4%
38%
50%
7%

Disappointing Poor Fair Good

2% 3 8 20 49
4%
10%
25%
60%

Disappointing Poor Fair Good

2% 3 8 40 69
4%
20%
35% 160
40%

Disappointing Poor Fair Good

1% 2 3 5 120
2%
3%
60%
15%
150.00 (Good + Exceptional ) scores
CSAT SCORE 75%

1%
3%
25%
72%

No Yes No
15% 15% 0%

No Yes No
20% 20% 0%
Exceptional
5

Exceptional

20

Exceptional
13

Exceptional
120

Exceptional
80
Exceptional
30
Datum Klacht # Food Quality Poor maintenance suroundings restaurant & ambiance
28-Sep-19 1 mm r
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 kk
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Aantal Klachten 1 1 21
Dirty tables 8 15%
Poor maintenance suroundings restaurant & ambiance 21 40%
Poor presentation of served food 1 2%
Food does not look or taste as described on the menu 4 8%
Food Quality 1 2%
Impolite servers 0 0%
Inaccurate calculation of the check 1 2%
lack of cleanliness 7 13%
Long waiting time for the beverage order 1 2%
Long waiting time for the food order 4 8%
Meals served are not what guest orded 1 2%
Meals served at incorrect serving temperature 0 0%
Order mixed up | food or drink given to the wrong guest 0 0%
Percieved poor value / over pricing 2 4%
Slow Service 0 0%
Steak / Food prepared at incorrect doneness 2 4%
Management not visibly present in the restaurant 13 25%

Total 53 100%
Poor presentation of served food Management not visibly present in the restaurant Long waiting time for the food order

mm
mm

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1 13 4
 guests complaints restaurant
Long waiting time for the beverage order Percieved poor value / over pricing Meals served are not what guest orded
MM LL
JJ
jj

1 2 1
guests complaints restaurant
Steak / Food prepared at incorrect doneness Meals served at incorrect serving temperature Food does not look or taste as described on the menu

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2 0 4
 Klachten registratie form F&

Slow Service Inaccurate calculation of the check Impolite servers lack of cleanliness
French Fries waren koud m
b
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v
c
x
z
0 1 0 7
Klachten registratie form F&B

Dirty tables Order mixed up | food or drink given to the wrong guest Klacht opgenomen door Functie
m Milian M.O.D
m
n
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8 0
 Resultaat
Corrective actions Corrective actions2
Nieuwe Portie verstrekt
 Steak / Food prepared at incorrect doneness
Slow Service
Percieved poor value / over pricing
Order mixed up | food or drink given to the wrong guest
Meals served at incorrect serving temperature
Meals served are not what guest orded
Long waiting time for the food order
Long waiting time for the beverage order
lack of cleanliness
Inaccurate calculation of the check
Impolite servers
Food Quality
Food does not look or taste as described on the menu
Poor presentation of served food
Poor maintenance suroundings restaurant & ambiance
Dirty tables
 Long waiting time for the beverage order
lack of cleanliness
Inaccurate calculation of the check
Impolite servers
Food Quality
Food does not look or taste as described on the menu
Poor presentation of served food
Poor maintenance suroundings restaurant & ambiance
Dirty tables
0 5 10 15 20 25
20 25
 The 10 key restaurant guests satisfaction factors
1. Friendly service. Are your wait staff polite and attentive to your customers?
2. Value for money. Does the quality of food you offer justify the retail price? Is your
reasonably priced?
3. Cleanliness. Is your place of establishment visibly neat and organised? Have you
passed the necessary health inspections?
4. Menu variety. How many options does your restaurant have? How often do you c
or upgrade your menu?
5. Fast service. How fast do you serve your food?
6. Sensitivity to food allergies. Are your wait staff and cooks trained to prepare food
people with allergies?
7. Good special promotions. Does your restaurant offer promotions during special
occasions? Do you have meal deals or platters available for big groups?
8. Inviting atmosphere. What is the overall atmosphere or ambience of your restaur
9. High quality food. Does your restaurant use fresh ingredients sourced from reput
sources?
10. Healthy food choices. Do you offer vegan options? Do you cater for gluten-free
What emphasis do you put on fresh ingredients?