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Communication Techniques
Communication Techniques
Communication Techniques
1. Active listening
In active listening, the listener should listen attentively to the message of the
speaker. While doing active listening, sit facing the client or patient, lean forward,
make eye contact. Your client should think that you are completely listening to
Examples:
2. Sharing observations
person is wearing something good or new. You can also talk about similar eating
habits.
Examples:
3. Sharing empathy
When you share empathy, you start understanding and accepting the difference
of others. You will start accepting the fact that a person sitting in front of you is
Examples:
“It must be very frustrating to know what you want and not
be able to do”
4.Sharing hope
When you share hope, you communicate the possible positive outcomes of a
negative situation. You might have seen doctors asking to stay strong with
patients even in bad times. Sharing hope can do wonders in the life of those who
Examples:
brave!”
5.Sharing feelings
Most of the nurses and psychologists help the patients by making a comfortable
Examples:
“Don’t be scared to share about your thoughts, I will listen and
understand you.”
“I know it’s hard but please know that you can do it!”
6. Touch therapy
in nursing. Most of the time you have noticed when you are ill and your mother
nursing you, you will feel better with her touch. Touch therapy has extremely
Examples:
someone's shoulder.
7. Silence
Silence is the best technique to provide an opportunity for nurses and patients to
think for the next statement to speak.. In this technique, it is advised that nurses
should allow the patient to break the silence by start discussing something new
abruptly.
Examples:
8. Recognition therapy
Recognition therapy used by sending a positive stimulus to a patient or client
Examples:
If the client is taking medicine on time, then tell him/her that you are
Encouraging the patient and paying attention to him can help the
9. Offering self
You might have had a visit to a hospital. The place is dull and monotonous.
Patients who are admitted for a long time may feel stress due to the lonely and
Examples:
A nurse talks with the patient like friends to boost the mood and the
atmosphere.
2. What are the different defense mechanisms? Give the definition and give one
example for each.
In most cases, these psychological responses are not under a person’s conscious
control. That means you don’t decide what you do when you do it. Here are a few
common defense mechanisms:
1. Denial - It occurs when you refuse to accept reality or facts. You block external
events or circumstances from your mind so that you don’t have to deal with the
emotional impact. In other words, you avoid the painful feelings or events.
For example, a husband may refuse to recognise obvious signs of his wife's
infidelity. A student may refuse to recognise their obvious lack of preparedness
for an exam!
For example a person who has repressed memories of abuse suffered as a child
may later have difficulty forming relationships.
3. Projection- Some thoughts or feelings you have about another person may make
you uncomfortable. If you project those feelings, you’re misattributing them to the other
person.
For example, you may dislike your new co-worker, but instead of accepting that,
you choose to tell yourself that they dislike you. You see in their actions the
things you wish you could do or say.
For example, people who might be angry at co-workers for not completing work
on time could be ignoring the fact that they’re typically late, too.
For example, instead of lashing out at your employees, you choose to channel
your frustration into kickboxing or exercise. You could also funnel or redirect the
feelings into music, art, or sports.
8. Reaction formation - People who use this defense mechanism recognize how they
feel, but they choose to behave in the opposite manner of their instincts.
A person who reacts this way, for example, may feel they should not express
negative emotions, such as anger or frustration. They choose to instead react in
an overly positive way.
9. Compartmentalization - Separating your life into independent sectors may feel like a
way to protect many elements of it.
For example, when you choose to not discuss personal life issues at work, you
block off, or compartmentalize, that element of your life. This allows you to carry
on without facing the anxieties or challenges while you’re in that setting or
mindset.
10. Intellectualization - When you’re hit with a trying situation, you may choose to
remove all emotion from your responses and instead focus on quantitative facts. You
may see this strategy in use when a person who is let go from a job choose to spend
their days creating spreadsheets of job opportunities and leads.
For example, a person who has just been diagnosed with a terminal illness might
focus on learning everything about the disease in order to avoid distress and
remain distant from the reality of the situation.
1. What are the different coping mechanisms? Define each and answer these
questions.
1. Support
internalizing the effects of stress can greatly reduce the negative effects of a
difficult situation.
2. Relaxation
- Any number of relaxing activities can help people cope with stress. Relaxing
3. Problem-solving
- This coping mechanism involves identifying a problem that is causing stress
and then developing and putting into action some potential solutions for
4. Humor
- Making light of a stressful situation may help people maintain perspective and
5. Physical activity
- Exercise can serve as a natural and healthy form of stress relief. Running,
yoga, swimming, walking, dance, team sports, and many other types of
physical activity can help people cope with stress and the aftereffects of
traumatic events.
6. Escape
- To cope with anxiety or stress, some people may withdraw from friends and
7. Unhealthy self-soothing
- Some self-soothing behaviors are healthy in moderation but may turn into an
8. Numbing
person engages in numbing behavior, they are often aware of what they are
doing and may seek out an activity that will help them drown out or override
their distress. People may seek to numb their stress by eating junk food,
10. Self-harm
trauma.
Question:
1. Which of the coping mechanisms do you often use? When was the last time you
used it? How did it help you?
The coping mechanism that I often use is the support. Last time I used this
coping mechanism when times anxiety attacks me. As a friend, she always find
ways to make me comfortable and cheer to feel me that I’m not alone. Having a
support mechanism is an important in our life because it helps me to reduce my
anxiety, increase my self-worth and higher self-esteem.
2. Do all man should build a strong coping mechanism? Why yes, or why not?
Yes. All man should build a strong coping mechanism to help them grow strong
and build good coping mechanism. This mechanism can help them feel better
and how we deal with stressful situation because they have a strong coping
mechanism. Finding ways to deal with them can help us grow strong.
3. What coping mechanism did you apply given that our connectivity is disrupted for
5 days? Did it help you or it did not?
In five-day, rest, I applied Physical activity. I was able to hike in mountain and
doing my exercise routine. In this activity, it feels good because it helps me
manage and avoid stress and improve my mental strength and capability.
Write your answers in a short bond paper; arial, font 12, double space.
Remember: Avoid copy pasting nor adapting your classmate’s answers. I have
observed in the past activities that you share answers and you plagiarize.
https://www.allassignmenthelp.com/blog/communication-techniques/
https://www.healthline.com/health/mental-health/defense-mechanisms#defense-
mechanisms
https://www.thebalancecareers.com/active-listening-skills-with-examples-2059684
https://www.goodtherapy.org/blog/psychpedia/coping-mechanisms
https://everything2.com/title/support+mechanism