Checking Into A Hotel and Asking For A Different Room

Checking into a Hotel and
Asking for a Different

Room
1
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ESL Lesson Plans - Traveling in English - Checking into a Hotel
WARM UP
1. What is a hotel? _____________________________________________________________________
2. Where can you find a hotel? ____________________________________________________________
3. Have you ever stayed at the hotel? _______________________________________________________
4. How can you book a room at the hotel? ___________________________________________________
5. What is a hotel mini-bar? ______________________________________________________________
VOCABULARY CHECK - Matching
Match the words in the left column with the definitions in the right column, that are synonymous or
similar in meaning.
1. current ______ A. to make different
2. ready ______ B. a chance
3. settle ______ C. now; happening at the present time
4. change ______ D. expenses; money spent; costs
5. changes ______ E. solve; fix
6. snacks ______ F. prepared for use
7. possibility ______ G. food eaten between breakfast, lunch, or dinner
8. work out ______ H. to accept
2
DIALOGUE - Checking into a Hotel and Asking for a Different Room
Hotel Desk Clerk: Hello. Welcome to the Smartman Hotel. My name is Bill. How can I help you?
Ms. Smythton: I need to check in.
Bill: Do you have a reservation?
Ms. Smythton: Yes, I made the reservation last month.
Bill: What name did you use to reserve the room?
Ms. Smythton: Smythton. That’s spelled S…M…Y…T…H…T…O…N.
Bill: Thank you. Let me locate your reservation in our computer. What brings you to Virginia?
Ms. Smythton: I’m here to visit friends. My university classmates are meeting here for a reunion.
Bill: That sounds like fun. (Pause.) Here it is. We have Room 813 for you. It’s a double on the 8th floor.
Ms. Smythton: I requested a non-smoking double. Is this room non-smoking?
Bill: Actually, no. Our 8th floor is a smoking floor.
Ms. Smythton: Oh, that’s disappointing. Is there any possibility that you can change that for me? I’d really
prefer a non-smoking room.
Bill: Let me see what I can do. (Pause.) Ah, here we go. Room 250 is a single. The current occupant is due to
check out in an hour. We can clean that room for you. The 2nd floor is completely non-smoking.
Ms. Smythton: Well, I’ll settle for that if that is all you have. But, I was hoping to have a double since one of
my friends might stay with me later this week.
Bill: I see. Let me look at the 7th floor. (Pause.) Ms. Smythton, we can work this out. Room 711 has been
serviced and is ready to go. It’s a double room and is on one of our non-smoking floors.
Ms. Smythton: That’ll be great. Thank you.
Bill: My pleasure. Do you need one key or two?
Ms. Smythton: Just one, please.
Bill: Here you go. The mini-bar is fully stocked with water, juices, and snacks. A price list is in the room.
Would you like me to put the hotel charges on the credit card you used to reserve the room?
Ms. Smythton: Yes, my Mastercard will be fine. Thank you.
Bill: Enjoy your stay at the Smartman. Please visit our concierge or front desk if there is anything you need.
We’ll be happy to do what we can to make your time with us enjoyable.
3
VOCABULARY CHECK - Fill in the Blank
Look at the pictures and complete the sentences below each one with a word from the dialogue.
1. Friends getting together who haven’t seen each other in a

long time are having a _______________________________.
2. Darrin always requests a ________________________

room because he invites his brother to stay with him.
3. Nathan prefers a ________________________ room

because it has one large bed.
4. Andrew was ___________________ when the hotel only

had a ________________________ room. He wanted the
extra bed.
5. Lea works late at night so she always buys water and snacks
from the ________________________.
4
VOCABULARY CHECK - Continued
6. Lea asked about the ________________ of having the mini-

bar _______________________. Hers wasn’t full.
7. Sara opened the hotel room with the __________________

the clerk gave her when she ___________________________.
8. Tim was happy with the hotel. It was very clean and the
hotel had the rooms _______________________ every day.
9. John could not check into the room until after 3 p.m.
because it had an ____________________ who wasn’t
checking out until noon.
10. Christopher preferred a __________________________

room because he doesn’t like cigarettes.
5
CONVERSATION STARTER
Look at the pictures below. With a partner, talk about what is happening in each picture.
Guest walking into a hotel
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
Guest is checking in
_________________________________________________________
_________________________________________________________
_________________________________________________________
Double smoking room
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
Double non-smoking room
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
Clerk looking at a computer
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
6
CONVERSATION STARTER - Continued
Clerk handing guest a key Double non-smoking available Single non-smoking room
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
Guest exploring a min-bar
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
At the concierge desk
_________________________________________________________
_________________________________________________________
_________________________________________________________
7
DIALOGUE BUILDING
Read each sentence from the dialogue. Decide who would say each sentence. If it is something a hotel
desk clerk would say, write “Clerk” on the line. If it is something a hotel guest would say, write “Guest”
on the line. Then fill in the blanks with the missing vocabulary words. Last, cut the sentences and put
them in the correct order to form a dialogue.
___ A. __________: Hello. Welcome to the Smartman Hotel. My name is Bill. How can I help you?
___ B. __________: Here you go. The _______________ is fully _______________ with water, juices, and
________________. A price list is in the room. Would you like me to put the hotel charges on the credit
card you used to reserve the room?
___ C. __________: Do you have a reservation?
___ D. __________: Actually, no. Our 8th floor is a _______________ floor.
___ E. __________: What name did you use to reserve the room?
___ F. __________: I need to check in.
___ G. __________: Thank you. Let me locate your reservation in our computer. What brings you to
Virginia?
___ H. __________: I’m here to visit friends. My university classmates are meeting here for a __________.
___ I. __________: Yes, I made the reservation last month.
___ J. __________: I requested a non-smoking double. Is this room _______________?
___ K. __________: Smythton. That’s spelled S…M…Y…T…H…T…O…N.?
___ L. __________: Oh, that’s _______________. Is there any _______________ that you can change that
for me? I’d really _______________ a non-smoking room.
___ M. __________: Let me see what I can do. (Pause.) Ah, here we go. Room 250 is a ______________.
The current _______________ is due to check out in an hour. We can clean that room for you. The 2nd
floor is completely non-smoking.
___ N. __________: Just one, please.
8
DIALOGUE BUILDING - Continued
___ O. __________: That sounds like fun. (Pause.) Here it is. We have Room 813 for you. It’s a
_______________ on the 8th floor.
___ P. __________: That’ll be great. Thank you.
___ Q. __________: Well, I’ll _______________ for that if that is all you have. But, I was hoping to have a
double since one of my friends might stay with me later this week.
___ R. __________: Yes, my Mastercard will be fine. Thank you.
___ S. __________: I see. Let me look at the 7th floor. (Pause.) Ms. Smythton, we can _______________
this out. Room 711 has been _______________ and is ready to go. It’s a double room and is on one of our
non-smoking floors.
___ T. __________: Enjoy your stay at the Smartman. Please visit our _______________ or front desk if
there is anything you need. We’ll be happy to do what we can to make your time with us _______________.
___ U. __________: My pleasure. Do you need one _______________ or two?
DIALOGUE PRACTICE
Work with a partner. See if your answers agree. Do you have the clerk and guest lines assigned
correctly? When you do, role play. One partner should read the clerk’s lines. The other partner should
play the role of the guest. Practice for intonation, pronunciation, and elision.
9
DIALOGUE COMPREHENSION
Answer the questions about the dialogue. Be careful! Some of the answers require critical thinking.
1. Where is the hotel? 5. Does the hotel clerk change her room?
a. Virginia a. Yes
b. Washington, D.C. b. No
c. New York c. Maybe
2. Why is Mrs. Smythton visiting? 6. Why does Mrs. Smythton want the type of room she
a. family originally reserved?
b. friends a. She needs room to work.
c. business b. She will spend a lot of time there.
3. What kind of room does she request? c. She may have a friend stay with her.
a. double smoking 7. How does she pay for the room?
b. single non-smoking a. cash
c. double non-smoking b. credit card
4. What type of room does the hotel first offer? c. check
a. double smoking
b. single non-smoking
c. double non-smoking
Critical Thinking
1. Who at a hotel can help guests? (2 answers) ___________________________________________________

_________________________________________________________________________________________
2. What information is required to reserve a hotel room? (2 answers) _________________________________
_________________________________________________________________________________________
3. Who do you know that would stay in each of the following rooms:
a. single smoking __________________________________________
b. single non-smoking __________________________________________
c. double smoking __________________________________________
d. double non-smoking __________________________________________
e. king smoking __________________________________________
f. king non-smoking __________________________________________
10
DIALOGUE PRACTICE
Work with a partner. Look at the sections from the dialogue. Read the dialogue to the right of each
picture. Make sure to express feelings and emotions into your voice. Then read and answer the question
below each picture.
Hotel Desk Clerk: Hello. Welcome to the Smartman Hotel. My name

is Bill. How can I help you?
Ms. Smythton: I need to check in.
Bill: Do you have a reservation?
Ms. Smythton: Yes, I made the reservation last month.
Bill: What name did you use to reserve the room?
Ms. Smythton: Smythton. That’s spelled S…M…Y…T…H…T…
O…N.
The clerk is probably ____________. Bill: Thank you. Let me locate your reservation in our computer.
The guest is probably ____________. What brings you to Virginia?
Ms. Smythton: I’m here to visit friends. My university classmates
are meeting here for a reunion.
Bill: That sounds like fun. (Pause.) Here it is. We have Room 813 for
you. It’s a double on the 8th floor.
Ms. Smythton: I requested a non-smoking double. Is this room non-
smoking?
The clerk probably feels _______________________. The guest probably feels _______________________.
Bill: Actually, no. Our 8th floor is a smoking floor.

Ms. Smythton: Oh, that’s disappointing. Is there any possibility that
you can change that for me? I’d really prefer a non-smoking room.
The guest is very _______________________. The clerk would probably be _______________________.

11
DIALOGUE PRACTICE - Continued
Bill: Let me see what I can do. (Pause.) Ah, here we go. Room 250
is a single. The current occupant is due to check out in an hour. We
can clean that room for you. The 2nd floor is completely non-
smoking.
The clerk might be feeling _______________________. What would she be saying? _______________________
Ms. Smythton: Well, I’ll settle for that if that is all you have. But, I
was hoping to have a double since one of my friends might stay with
me later this week.
What did the clerk say? How did she say it? Do you think the guest is sad? Why? _______________________
Bill: I see. Let me look at the 7th floor. (Pause.) Ms. Smythton, we
can work this out. Room 711 has been serviced and is ready to go.
It’s a double room and is on one of our non-smoking floors.
Ms. Smythton: That’ll be great. Thank you.
How do you think both people feel now? __________________________________________________________
12
WRITING PRACTICE - Part A
Look at the pictures. Imagine these people are checking into a hotel. Write your own dialogue below
each picture.
_________________
___________________
1. _____________________ 2.
_________________
__________________
______________________
________________________
__________________ _____________________
______________________
________________________
_____________________
_______________
3. 4.
_________________
___________________
__________________
__________________ _____________________
_________________________
___________________________ _________________
__________________________
_________________________ ______________________________
___________________ ____________________________
___________________
__________________
_____________________
_____________________
_______________________ 6.
5. _______________________
_____________________
_____________________
__________________
__________________
________________ ________________
______________________ ____________________
________________________ _____________________
_______________________ ____________________
________________ ________________
13
WRITING PRACTICE - Part B
Imagine you had to check into a hotel. Write a short dialogue that would take place between you and a
hotel clerk. Describe what type of room you would need, and let the clerk know about any guests that
might be sharing the room with you. What questions would you ask? What questions would you be
asked by the clerk?
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
14
Answer Key
Vocabulary Check - Matching (Page 2)

1. C 2. F 3. H 4. D 5. A 6. G 7. A 8. E
Vocabulary Check - Fill in the blank (Page 4-5)

1. reunion 2. double 3. single-king 4. disappointed, single 5. mini-bar 6. possibility, fully stocked
7. key, checked in 8. cleaned 9. occupant 10. non-smoking
Dialogue Building and Practice (Page 8-9)

B. mini-bar, stocked, snacks D. smoking H. reunion J. non-smoking L. disappointing, possibility,
prefer M. single, occupant Q. settle S. work, serviced T. concierge, enjoyable U. key
“Clerk”: A, B, C, D, E, G, M, O, S, T, U “Guest”: F, H, I, J, K, L, N, P, Q, R
The Order:
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
A F C I E K G H O J D L M Q S P U N B R T
Dialogue Comprehension (Page 10)

1. a 2. b 3. c 4. a 5. a 6. c 7. b
Critical Thinking
1. hotel desk clerk or concierge
2. name, type of room
Dialogue Comprehension (Page 11-12)

Individual Answers
Writing Practice (Pages 13-14)

Individual Answers
15

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Checking into a Hotel and

Asking for a Different

1. What is a hotel? _____________________________________________________________________

2. Where can you find a hotel? ____________________________________________________________

3. Have you ever stayed at the hotel? _______________________________________________________

4. How can you book a room at the hotel? ___________________________________________________

5. What is a hotel mini-bar? ______________________________________________________________

VOCABULARY CHECK - Matching

1. current ______ A. to make different

2. ready ______ B. a chance

3. settle ______ C. now; happening at the present time

4. change ______ D. expenses; money spent; costs

5. changes ______ E. solve; fix

6. snacks ______ F. prepared for use

7. possibility ______ G. food eaten between breakfast, lunch, or dinner

8. work out ______ H. to accept

DIALOGUE - Checking into a Hotel and Asking for a Different Room

Ms. Smythton: I need to check in.

Bill: Do you have a reservation?

Ms. Smythton: Yes, I made the reservation last month.

Bill: What name did you use to reserve the room?

Ms. Smythton: Smythton. That’s spelled S…M…Y…T…H…T…O…N.

Ms. Smythton: I requested a non-smoking double. Is this room non-smoking?

Bill: Actually, no. Our 8th floor is a smoking floor.

Ms. Smythton: That’ll be great. Thank you.

Bill: My pleasure. Do you need one key or two?

Ms. Smythton: Just one, please.

Ms. Smythton: Yes, my Mastercard will be fine. Thank you.

1. Friends getting together who haven’t seen each other in a

2. Darrin always requests a ________________________

3. Nathan prefers a ________________________ room

4. Andrew was ___________________ when the hotel only

6. Lea asked about the ________________ of having the mini-

7. Sara opened the hotel room with the __________________

10. Christopher preferred a __________________________

___ C. __________: Do you have a reservation?

___ D. __________: Actually, no. Our 8th floor is a _______________ floor.

___ F. __________: I need to check in.

___ I. __________: Yes, I made the reservation last month.

___ J. __________: I requested a non-smoking double. Is this room _______________?

___ K. __________: Smythton. That’s spelled S…M…Y…T…H…T…O…N.?

___ N. __________: Just one, please.

DIALOGUE BUILDING - Continued

___ P. __________: That’ll be great. Thank you.

___ R. __________: Yes, my Mastercard will be fine. Thank you.

___ U. __________: My pleasure. Do you need one _______________ or two?

1. Who at a hotel can help guests? (2 answers) ___________________________________________________

Hotel Desk Clerk: Hello. Welcome to the Smartman Hotel. My name

Bill: Actually, no. Our 8th floor is a smoking floor.

The guest is very _______________________. The clerk would probably be _______________________.

DIALOGUE PRACTICE - Continued

How do you think both people feel now? __________________________________________________________

WRITING PRACTICE - Part B

Vocabulary Check - Matching (Page 2)

Vocabulary Check - Fill in the blank (Page 4-5)

Dialogue Building and Practice (Page 8-9)

Dialogue Comprehension (Page 10)

Dialogue Comprehension (Page 11-12)

_ C. ________: Do you have a reservation?

_ D. : Actually, no. Our 8th floor is a _______ floor.

_ F. ________: I need to check in.

_ I. ________: Yes, I made the reservation last month.

_ J. : I requested a non-smoking double. Is this room _______?

_ K. ________: Smythton. That’s spelled S…M…Y…T…H…T…O…N.?

_ N. ________: Just one, please.

_ P. ________: That’ll be great. Thank you.

_ R. ________: Yes, my Mastercard will be fine. Thank you.

_ U. : My pleasure. Do you need one _______ or two?

The guest is very _. The clerk would probably be _.