INSTITUTO TÉCNICO SUPERIOR “INCOS POTOSÍ”

R.M. Nº 635/2016
CARRERA DE SECRETARIADO EJECUTIVO

DOCENTE: LIC. GABRIELA MAMANI CKACKA

POTOSÍ-BOLIVIA
2021
Lesson One (1)
The first lesson (1st)

ARRANGING MEETINGS

Arlette: Hello, Abigail Bohorquez. How are you?’

Abigail: Hi. Arlette Viamont I’m very well thank you. And you?
Arlette: Fine thanks. What do you do?
Abigail: I will come home when I finish work. And you?
Arlette: I will want invite you to my party
Abigail: Thank you very much, but I can not.
Arlette: I hope you will come to my party.
Abigail: I’m sorry, I will be busy.
Arlette: I will be very happy if you will come to my party.
Abigail: Okay, I will try to arrive early.
Arlette: It will be a nice day tomorrow.
Abigail: Yes, I’m sure you will enjoy the party. I’ts time to go. Good bye
Arlette: I'll see you tomorrow.
Abigail: See you.
GREETINGS
Good bye =
Bye. / see you =
See you later =
See you soon =
See you tomorrow =
See you next week =
Good night =
Good morning =
Good afternoon =
Good evening =

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 THE INTERVIEW

Esperanza: Hello, I'm here for the interview

Edna: hi, what's your name?
Esperanza: My name is Esperanza.
Edna: Hi Esperanza and who are you saying?
Esperanza: Mr. Smith, the sales and marketing manager.
Edna: Ok. Just take the lift to the fifth floor.
Esperanza: Thank you very much.
Edna: You're welcome, good luck
Smith: Have you been waiting long?
Esperanza: No, I just arrived here.
Smith: Well, it's nice to meet you.
Esperanza: Thank you. I'm very glad for this opportunity
Smith: When did you graduate from University
Esperanza: I graduated six months ago
Smith: What faculty were you in
Esperanza: I was in the Faculty of secretarial studies
Smith: Did you enjoy studying?
Esperanza: I did enjoy studying, but I wanted to start work as soon as possible
Smith: That's good
Esperanza: Would you like to see my resume?
Smith: Yes, please
Esperanza: Here's my resume,
Smith: thank you, Could you tell me where was your last job?
Esperanza: Certainly. I was working in the Potosí finance bank.
Smith: And why did you leave that job?
Esperanza: Because I was looking for more of a challenge
Any other reasons also at the spa from now
Smith: Well, I am looking for a new secretary
Esperanza: If you give me this job, I will work very hard

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 We use will to talk about the future:
Will +infinitive (will be/will win/will come etc.):

Be
Be?
I/we/you/they Will (‘ll) Win
will I/we/you/they Win?
Eat
Eat?
He /she/ it Will not Come
He /she/ it Come? etc.
(won’t) etc.

Ejem:
 You can phone me this evening. I’ll be at home
 Leave the old bread in the garden. The birds will eat it.
 We’ll probably go out this evening.
 Will you be at home this evening?
 I won’t be here tomorrow. (= I will not be here)
 Do you think the exam will be difficult?
You can say I shall (I will) and we shall (we will):
 I shall be late tomorrow or I will (I’ll) be late tomorrow.
 I think we shall win or I think we will (we’ll) win
But do not use shall with you/they/he/it:
 Juan will be late. (not “Juan shall be”
EXPRESSIONS

Close friend Amigos First of all En primer To be hungry Tener hambre

In advance intimos To be ready lugar On time A tiempo
At noon Con At home Estar listo To have lunch Almorzar
For while anticipación Everyday En casa Because of Por, a causa de
To have dinner Al medio día As much as Todos los días What‘s new? ¿Que hay de
Different from Por un rato for example Tanto como More or less nuevo?
Cenar Por ejemplo Más o menos
Diferente de

Nothing in particular Nada de particular

I am glad to see you Mucho gusto en verlo
I am glad to meet you Mucho gusto en conocerlo
How’s everything (with you)? ¿Cómo le va?
How do you do? ¿Cómo está Usted?
May I introduce myself? I’m Juan Palenque Permita Ud. Que me presente, Juan Palenque
May I introduce you to my friend Miss Olmedo Le present a mi amiga la Srta. Olmedo
Very glad to meet you Mucho gusto en conocerla
The pleasure is mine El gusto es mio

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 OBJECTS PRONOUNS = PRONOMBRE OBJETO
Los pronombres objeto sirven como sustituto del objeto en una frase y se emplean para evitar las
repeticiones. Pueden ser utilizados tambien como objetos directos e indirectos.
Personal Objects Pronouns
Pronouns Please help me ¡, give me a hand.
I Yo Me me,mi
My brother made you cry yesterday.
You tu You (singular)(te,contigo, ti,lo, a Ud.)
When Abigail saw him, she fell in love.
He Él Him lo,le (a él)
She Ella Her la, le (a ella) Marcial thought of her all day long.
It (neutro) It la, lo, le I saw the movie JESÚS last night and I enjoyed it.
We Nosotros Us nos, a nosotros (as) It would be nice if you came to the office with us.
You Uds. You (plural) les, os, con Uds, con
vosotros, los, Uds, las) We accompanied you to the office.
They ellos, as Them los,las, les (a ellos, ellas) Juan and Norka are over there. Greet them.
EXERCISES
En cada oración decide si tienes que usar el Pronombre Sujeto o el Pronombre Objeto.

1. I go to school with…………………………….(She or her)

2. ………………..Lives in Spain (Him or he)
3. My mother and …………….go shopping on Saturdays(I or me)
4. Give the books to.…………….(Them or they)
5. I call …………….on the weekend (He or him)
6. …………….works at the office (She or her)
7. …………….are very nice people. (Them or they)
8. ……………live in the United States. (We or us)
9. Give ……………the book please(Me or I)
10. She is going to the factory with…………… (Us or we )

Escribe la oración cambiando el Pronombre objeto it.

I call Mery = I call her.
1. I write letters to Mario
2. I have a birthday present for the children.
3. Call Maria José and me tomorrow.
4. I send my parents a letter every week.
5. He drives the car.
6. I talk to Sabina
7. I visit Mr. and Mrs. Rosales
8. I have the papers
9. I visit Danitza
10. I call Maribel

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Lesson Two (2)
The Second lesson (2nd)
CREETING VISITORS

A greeting may seem simple – it’s just saying hello, right? – No, the greeting is your first opportunity to
make an impression on your visitors, and what you say – and how you say it – will set the tone for the
rest of the conversation and potential business outcomes.
Firstly, and most importantly, your visitor greeting should build trust, put the customer at ease, and get
you on common ground. Here are 5 simple steps that make a successful visitor greeting:
1. - Go to the visitor, do not have them come to you, many visitors are nervous about meeting new
people.
2. - begin with, “welcome, my name is Lesly Ari, and yours?” and put your hand out for a handshake.
3. - remember, they are there for themselves, not for you. Don’t tell them your life story or make small
talk. You must be interested in THEM.
4. - treat all new visitors as prospects from the beginning, through the pitch, through the
presentation, through the close, and on through the follow-up.
5. - be positive, don’t go looking for reason why they won’t buy. Only focus on reason why they will.
TERRIBLE, BUT COMMONLY USED GREETINGS INCLUDE:
 “Can I help you?”
 “What can I do for you”?
 “Here’s my card, if you need anything I’ll be over there.”
 “Anyone got you yet?”
FUTURE WITH “GOING TO”
a) I’m going to (do something)
We use am/is/are + going to…. For the future: She is going to watch TV this evening.

I am Do…. Am I Buy…..?
He/she/it is (not) going to Drink… Is he/she/i Going to Eat……?
We/you/they are Watch… Are We/you/they Wear….?

b) I am going to do something = I have decided to do it; my intention is to do it:

I decided to do it --------------------------------- I’m going to do it ---------------------------------------

Past now future
 I’m going to buy some books tomorrow.
 Sabina is going to sell her computer
 I’m not going to have breakfast this morning. I’m not hungry
 Your hands are dirty. Yes, I know I’m going to wash them.
 Are you going to invite Marco to your party?


1. - Complete the sentences. Use GOING TO + one of these verbs:

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 Eat do give lie down stay walk wash watch wear
1. - My hands are dirty. ………………………………………………………them
2. - What …………………………………………. to the party tonight?
3. - I don’t want to go home by bus. I ………………………………………………….. .
4. - Juan is going to Bolivia next week. He …………………………………………………………. With some friend.
5. - I am hungry. I ……………………………………………… this sandwich.
6. - It’s Rosalie’s birthday next week. We………………………………………………. A gift.
7. - Senovia says she’s feeling very tired. She ………………………………………… for an hour.
8. - there’s a good film on TV this evening. ……………………………………you …………………………………it?
9. - What …………………………… Tatiana ……………………………………. when she leaves school?

SHORT ANSWERS NEGATIVE FORM

Yes, I am / No, I’m not I am not going to leave my job.

Yes, you are / No you aren’t (or No you’re not) You aren’t going to visit your cousin this week.
Yes, he is / No he isn’t He/she isn’t going to get married.
Yes, we are / No we aren’t (or No we’re not) We aren’t going to move house.
Yes, they are /No they aren’t (or No they’re not) They aren’t going to study at University

AUXILIARIES MAY - WOULD

Los verbos modales son verbos que actuan como muletillas en las frases; es decir ayudan a construer el
significado de estas. El uso de estos verbos se centra en que los verbos léxicos en ingles no pueden ser
modificados en su raíz como hacemos en españo:
I expected him to come home. --- Esperaba que viniera a casa.
Using MAY
She may come tonigth. ---- Es possible que pueda venir esta noche.

MAY /MEI/
1) Este verbo modal se usa para indicar posibilidades en un future y se usa de la siguiente
manera.
. He may come tomorrow – es possible que vengas mañana.
. He may not come tomorrow – es possible que no vengas mañana
. you may start the exam, if you want. – puedes empezar con el examen, si queres
. May he come tomorrow – es possible que vengas mañana?
. may I leave now? - ¿le import asi salgo ahora?

SHORT ANSWERS
Yes, he may
No, he may not
WOULD //
Es un verbo auxiliar que representa las terminaciones de los verbos españoles - ría, - rías, - ríamos, -y
rian.

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Lo que normalmente más le suena a la gente es I WOULD LIKE (me gustaría), por ejemplo:

Me gusta = I like Me gustaría = I would like

Se puede aplicar WOULD a cualquier verbo cuando el verbo en español acaba con una de las
termionaciones ría, - rías, - ríamos, -y rian (solo hay par de excepciones – podrias y deberias).

POSITIVE NEGATIVE
I would go I would buy I would not go I would not buy
I would like to speak/ talk with you. /Iwouldn’t buy
He would finish soon We wouldn’t have dinner so late.
Why wouldn’t they change it?

INTERROGATIVE
Would you say?
Would you like to come?
When would they start?
What time would we finish?

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Lesson Three (3)
The Third lesson (3rd)
CONFIRMING A SERVICE

BUSINESS GRITEN INSTITUTE LETTER HEAD OR

10 EAST 42 STREET TYPED HEADING
NEW YORK, N.Y. 10016

September 15, 2020 DATE

INSIDE
ADDRESS Mr. Jorge O. Camargo
S 415 Murillo Avenue
New York, N. Y. 10022
SALUTATION
or GREETING
Dear Mr. Camargo

This letter is written to you to illustrate the arrangement of the parts of a

business latter.

Study this letter and the explanations give in the pages that follow.
You will quickly learn
BODY
(TEXT)
a) the parts of the business letter
b) the placement of the parts on the page
c) The punctuation needed in each part.

The numbers in the parentheses in this letter refer to explanations

in the following
Pages, which are marked in the same way.

I am enclosing some additional letter styles in which you may be

interested.

When you have completed this study, refer to the letters you have
written in previous
SIGNATURE Lessons and see if they apply these rules of arrangement and punctuation.

COMPLIMENTARY
Very truly yours CLOSING

TYPE NAME Gabriela Mamani C.

Lic. Linguistic and language

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Now look at john’s letter and check if you were right. Notice that the writer has used blocked style, as is common in typed letters.

17 Enfiel Road
Twickenham
Middlesex
TW67JY
September 15, 2021
Quality Leathers
112 Castle Road
Edinburgh
ED8 7HP

Dear Sir,

I am writing to complain about a leather jacket which I bought from your store while on holiday
three weeks ago. I tried a jacket on the shop and checked it carefully for flaws. When I got to the
cash desk, however, the assistant persuaded me to take one which was already packaged, and
assured me it was perfect.

When I got home and tried the jacket on, I found a large rip under the side pocket. As you will
realize, I was extremely upset to discover this. The jacket was by no means cheap, and I only bought
it from you because of your reputation for quality. In fact, I have always recommended your store
to friends in the past. I shall think twice before I do so again!

I am returning the jacket whit this letter and look forward to receiving an apology and a full refund
of the cost - £ 290. 50
From you

I look forward to hearing

Yours faithfully,
John HULL

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Vocabulary

Tie Corbata Dress Vestido Shirt Camisa Skirt Falda

Blouse Blusa Belt Cinturón Informal Informal Jacket Chaqueta
Pants Pantalones Wife Esposa Husband Esposo Things Cosas
Store Tienda Clothes Ropa Pair Par Size Talla, tamaño
Socks Calcetines Cheap Barato Gloves Guantes Still Todavía
But Excepto, So much Tanto I’d like Me gustaría Shoe store Tienda de calzados
Along pero suit Traje fashion Moda Expensive Caro
More A lo largo T-Shirt Polera hat Sombrero handbag Cartera
Más

GRAMMAR PRONOUNS
Personal Pronouns. - Are used as a substitute for a person's name. There are two kinds: subjective and
objective pronouns. That is, they either act as the subject of the sentence or the object of the sentence.
As the subject of a sentence, they are: I, you, he, she, it, we and they. For example:
 They went to the store.
 I don't want to leave.
 He runs a great shop in town.
 You can't leave, either.

As the object of the sentence, they are: Me, you, her, him, it, us and them. For example:
 Please don't sit beside me.
 Go talk to her.
 Mary put the gift under it.
 Don't look at them.
For more, check out Subject Versus Object Pronouns.
Possessive Pronouns. - Show ownership or possession of a noun. They are: My, our, your, his, her, its
(note there is no apostrophe) and their. For example:
 Is that my book?
 No, that's his book.
 That's its shelf.
 I'd like to see their bookshelves.

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However, there are also independent possessive pronouns. These pronouns refer to a previously
named or understood noun. They stand alone and aren't followed by any other noun. They are: Mine,
ours, yours, his, hers, its and theirs. For example:
 That's mine.
 Wrong. It's ours.
 So, I suppose those clothes are yours?
 No, it's theirs.
Indefinite Pronouns.- don't point to particular nouns. We use them when an object doesn't need to be
specifically identified. As such, it can remain indefinite. They include: Few, everyone, all, some,
anything and nobody. For example:
 Most wealth is held by a select few.
 Everyone is here already.
 I don't have any paper napkins. Can you bring some?
 He's nobody.

Relative Pronouns.- Are used to connect a clause or phrase to a noun or pronoun. We often see them
when we need to add more information. They are: Who, whom, which, whoever, whomever,
whichever and that.
For example:
 The driver who ran the stop sign was careless.
 I don't know which pair of shoes you want.
 Take whichever ones you want.
 No, not that one.

Intensive Pronouns. - Emphasize, or intensify, nouns and pronouns. Typically, we find them right after
the noun they're intensifying. These pronouns typically end in -self or -selves. They are: Myself,
himself, herself, themselves, itself, yourself, yourselves and ourselves. For example:
 I myself like to travel.
 He himself is his worst critic.
 She approved the marriage herself.
 We went to hear W.B. Yeats himself speak.

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Demonstrative Pronouns .- Take the place of a noun that's already been mentioned. They can be
singular or plural. There are five of them. They include: These, those, this, that and such. For example:
 These are ugly.
 Those are lovely.
 Don't drink this.
 Such was his understanding.

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Lesson Four (4)
The fourth lesson (4th)
CORRESPONDENCE

Correspondence is a commonly used form of communication in business. In the past, correspondence

was mostly exchanged through written physical letters or telegraphs. In today’s world, the definition of
correspondence has expanded by the inclusion of digital media. E-mails, text messages, documents
exchanged through social platforms and digital agreements are new ways to deliver correspondence.

WHAT IS A MEMO? A memo is actually short for Memorandum. It is one of the most used means of official
communication in the business world. Its main purpose is to serve as a reminder or to give some
instructions. Again these like circulars are a means of mass communication, i.e. to communicate with a large
number of people within the organization.
PARTS OF A MEMO

The heading segment follows this general format:

TO: (readers' names and job titles)

FROM: (your name and job title)

DATE: (complete and current date)

SUBJECT: (what the memo is about, highlighted in some way)

When writing your subject, try to give as much information in as few words as possible. Think of it as if
you are writing the headline for a breaking news story; give the reader a quick and clear indication of
the text that will follow.

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 MEMORANDUM

To: All employees

From: Bridget Paul, VP, Production Department

Subject: Periodic Factory Maintenance

Date: September 15, 2020

I'm writing to inform you that the next periodic factory maintenance will start on septiembre 17, 2020,

and last for the next three weeks.

As we continue to create new products and increase our production volume, we feel it is necessary to

keep our facilities in the best conditions to ensure conducive working conditions for our staff, meet

customer expectations and hit our revenue targets.

During the periodic maintenance, we will shut down one factory each week and increase the shifts at

the two operational facilities to meet our production quotas. We have made adequate arrangements

for overtime bonuses and already discussed with heads of departments and team leaders on ways to

maintain staff efficiency and productivity within the period of maintenance.

If you have concerns or questions regarding the scheduled factory maintenance, kindly contact the

human resources department. Meanwhile, we are sorry for any inconvenience that may result from this

operation.

Thank you for your cooperation.

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 WHAT IS E-MAIL?
E-mail is short for 'electronic mail'. Similar to a letter, it is sent via the internet to a recipient. An email
address is required to receive email, and that address is unique to the user. Some people use internet-
based applications and some use programs on their computer to access and store emails.
Key benefits and features of using email.

 It's quick – your recipient receives your email as soon as they go online and collect their mail.
 It's secure.
 It's low cost.
 Photos, documents and other files can be attached to an email, so that more information can be
shared.
 One email can be sent to more than one recipient at a time.
Advantages of e-mail
There are many advantages of e-mail and the usage of e-mail versus postal mail. Some of the main
advantages are listed below.
Free delivery - Sending an e-mail is virtually free, outside the cost of Internet service. There is no need
to buy a postage stamp to send a letter.
 Global delivery - E-mail can be sent to nearly anywhere around the world, to any country.
 Instant delivery - An e-mail can be instantly sent and received by the recipient over the
Internet.
 File attachment - An e-mail can include one or more file attachments, allowing a person to send
documents, pictures, or other files with an e-mail.
 Long-term storage - E-mails are stored electronically, which allows for storage and archival over
long periods of time.
 Environmentally friendly - Sending an e-mail does not require paper (paperless), cardboard, or
packing tape, conserving paper resources.

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Lesson five (5)
The fifth lesson (5th)
APPLYING FOR JOB

What Is a Job Application? A job application is an official form that employers ask all applicants for a
position to fill out. You may fill out the application through a third-party job listing site or by visiting the
website of the potential employer. Some employers may ask you to fill out a paper application.

Employers use job applications because they provide a consistent format with the same questions that
must be answered by each person who applies for an open position. Employers can easily compare the
background and work experience of each applicant.

 Alternate definition: The materials you submit to be considered for a job, including your
resume and cover letter
 Alternate name: Employment application
The Golden Rule of Job Applications
The most important thing to remember when applying for a job is that your application needs to stand
out for the right reasons.
This means:
No spelling mistakes
No grammatical errors
No lying – it’s just too easy to check using Google
If you have to hand-write an application form, which is rare, keep your writing neat, and don’t write
entirely in block capitals unless that is specified.
SUBJECT-VERB AGREEMENT

The subject and verb are the most important elements of a sentence. The relation between the subject
and verb depends on two issues: person and number. The verb of a sentence must be in agreement with
the subject in regard to person and number.

The number of the subject can be singular and plural. The verb must be singular if the subject is singular
and the verb must be plural if the subject is plural.
So, identifying the number of the subject is required to take a verb.
The person of the subject can be first, second, and third. The verb changes according to the number and
person of the subject.

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Subject-verb agreement is one of the first things you learn in English.
“My friend is Japanese.” (singular)
“My friends are Japanese.” (plural)
In this English lesson, you’re going to learn a few more advanced cases of subject-verb agreement that
confuse many learners.

EVERYBODY / ANYBODY / SOMEBODY / NOBODY

EVERYONE / ANYONE / SOMEONE / NO ONE

These subjects are all singular!
“Everyone have problems.”
“Everyone has problems.”
“I don’t know if anybody is in the office right now.”
“How do you react if someone gives you a compliment?”
“Nobody likes the new English teacher.”
CLUB / TEAM / FAMILY / ARMY
These subjects are also singular, even though they are talking about a group of people.
“My family is visiting me for the holidays.”
“The basketball team has a new coach.”
Note: In British English “family” and “team” are often plural.
POLICE
Usually, “police” is plural:
“The police are investigating the murder.”
“Police have arrested three suspects.”
To talk about an individual member of the police, we can say policeman or policewoman – or the
gender-neutral term police officer.
PEOPLE / CHILDREN / MEN / WOMEN / MICE / FEET
These words are irregular plural nouns (nouns that are not formed by adding -s) and they take
the plural form of the verb:
“Our children are very well-behaved.”
“The people like the new president.”

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“Men don’t usually enjoy shopping for clothes.”
“My feet are cold.”
BOTH OF / A FEW OF / MANY / SEVERAL
These words always take the plural form of the verb:
“Both of my brothers are older than me.”
“A few of these products have defects.”
“Many of the houses in this neighborhood don’t have garages.”
“Several of the students aren’t going to pass.”
HALF OF / A THIRD OF / 40% OF / SOME / MOST
These words can be singular OR plural depending on what follows them!
“Half of the students are from another country.”
“Half of the class is from another country.”
“Some of these facts are incorrect.”
“Some of this information is incorrect.”
“40% of the people don’t support the new law.”
“40% of the country doesn’t support the new law.”

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VOCABULARY
Employment empleo Payroll nómina o plantilla (de sueldos)
job trabajo, empleo pay slip recibo de sueldo
profession profesión fringe benefits beneficios adicionales
occupation ocupación maternity benefits beneficios por maternidad
applicant solicitante bonus bonificación, plus, prima
application form solicitud raise (US) aumento (de sueldo)
CV (UK) curriculum vitae rise (UK) aumento (de sueldo)
resume (US) curriculum vitae overtime horas extra
employment agency agencia de empleo
employee empleado self-employed autónomo
employer empleador full-time job trabajo de jornada completa
boss jefe part-time job trabajo de media jornada
interview entrevista temporary job trabajo temporario
interviewee entrevistado permanent job trabajo permanente
interviewer entrevistador casual job trabajo eventual
introductory letter carta de presentación shift work trabajo por turnos
letter of reference carta de recomendación team work trabajo en equipo
personnel department departamento de personal day shift turno de día
qualifications títulos, habilidades evening shift turno de tarde
references referencias graveyard shift (US) turno de noche
responsibilities, duties responsabilidades night shift turno de noche
post, position puesto apprentice / trainee aprendiz
vacancy puesto vacante unemployment benefit subsidio de desempleo
salary, wages, pay salario, sueldo to apply for a job solicitar un trabajo
salary expectations pretensiones salariales to hire somebody contratar a alguien
a day's wages jornal to earn ganar (el sueldo)
nominal wages salario mínimo to be out of work estar desempleado / en el paro
payday día de cobro to lose a job perder un trabajo
to be on the dole (UK) estar desempleado y cobrar to resign renunciar, dimitir
el subsidio de desempleo.

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Lesson Six (6)
The Sixth lesson (6th)

A BUSINSS LETTER
BUSINESS LETTER FORMATS
Most business letters must include a return address (letterhead or your name and address), date, an
inside address (receiver's name and address), a salutation, body paragraphs, and a closing. However,
there are several ways to format this information. For example, return addresses can be centered or
begin at the left margin or begin at the horizontal center of the page.
There are four basic business letter formats.
Features Sample Letter Full Block All letter parts begin at the left margin. Full Block Modified Block
Indented Paragraphs Date, signature, and closing begin at the horizontal center of the page. All body
paragraphs are indented. Indented Paragraphs Blocked Paragraphs Date, signature, and closing begin at
the horizontal center of the page. All body paragraphs begin at the left margin. Blocked
Paragraphs Simplified All letter parts begin at the left margin. This format includes a subject line but
omits the salutation and signature. Simplified

Format for Writing Professional Letters

There are several formats for writing professional letters. There are two basic styles of letters: block
form and indented form. The samples below will help you determine which style you prefer.
Check Writing Letters for more details on block, indented and simplified letters.

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Full Block Form

Your Name
Address
Phone Number
E-mail (optional)

Date

Name of Receiver
Title
Company Name
Address
Dear __________:
When writing a letter using block form, no lines are indented. Include your name, address, and phone
number where you can be contacted, as well as the date. You then include the name and address of
the person you are sending the letter to.
With new paragraphs, just skip a line instead of indenting.
Add your phone number where you can be contacted in the last paragraph. If the receiver needs to use
a relay service to call you, briefly explain that you are deaf/ hard-of-hearing and that s/he can call you
through relay. Give the receiver his/her state relay number and explain that s/he will need to give the
operator your number. Then give him/her your number.
Sincerely,
Your Signature
Your Name
Your Title

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Indented Paragraphs Form

Your Name
Address
Phone Number
E-mail (optional)

Date

Name of Receiver
Title
Company Name
Address
Dear __________:
When writing a letter using indented form, indent each paragraph. First include your name, address,
phone number, and the date. This information should be located at the top of the page, either in the
center, or indented on the right side of the paper. You then include the name and address of the
person to whom you are sending the letter.
At the end of the letter, place your signature on the right side of the page. Don't forget to provide any
relay information if necessary.
Sincerely,
Your Signature
Your Name
Your Title

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Blocked Paragraphs Form

Your Name
Address
Phone Number
E-mail (optional)

Date

Name of Receiver
Title
Company Name
Address
Dear __________:
When writing a letter using blocked form, indent each paragraph. First include your name, address,
phone number, and the date. This information should be located at the top of the page, either in the
center, or indented on the right side of the paper. You then include the name and address of the
person to whom you are sending the letter.

At the end of the letter, place your signature on the right side of the page. Don't forget to provide any
relay information if necessary.

Sincerely,
Your Signature
Your Name
Your Title

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Simplified Style Form

Your Name
Address
Phone Number
E-mail (optional)

Date

Name of Receiver
Title
Company Name
Address

SUBJECT LINE (use capital letters)

When writing a letter using simplified style form, put the date on the left. Then, put the receiver's
name, and his/her title, company name, and address.
Write a subject line instead of a salutation. The subject line must be in all capital letters.
At the end of the letter, put your name and title, all in capital letters.

YOUR NAME
YOUR TITLE

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Lesson Seven (7)
The Seventh lesson (7th)

REQUESTING A SERVICE

The experience certificate is an integral part of the employment and is the right of every employee. It is
mandatory for the employers to issue experience certificate to their employees upon the termination of
their employment contract. It is a company’s duty to provide an experience certificate at the request of
the employee.

What is a Work Experience Certificate / Letter?

An experience letter or an experience certificate is a formal letter issued by the employer to the
employee that certifies that the employee has worked in the current organization. Employees require
experience letters at the time of joining a new job. A standard experience certificate format mentions
the times spent by an employee in an organization adding to his/her overall experience.

Why do you need an Experience Certificate / Letter?

This document is required by the company where you intend to join or by an institution or organization
where you look forward to pursuing your higher studies. The document mentions the name and location
of the company where you worked. You would need to sound very sincere and courteous while you draft
a request letter for your experience certificate.

Tips for Writing a Request Letter for Experience Certificate

Follow these tips get the format of your experience certificate request letter right.

Decide Whom to Address

It is important to decide who can be the best person to address the request letter to. Ideally, your
immediate supervisor or the HR department should be approached to seek the experience certificate.
Your immediate supervisor would best attest your duties that you performed while working, on the
other hand, the HR department keeps employment records of every employee and has your

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employment history. Take your call and if possible, align both HR and your supervisor so that they both
are on the same page regarding your request and help you better.

Express Gratitude
Once you have identified the right person to whom you should address the experience certificate
application to, the first thing you must do is express gratitude towards the organization. After that,
proceed with your requesting for the experience letter.

Mention the Purpose

In your request letter, you must specify the reason why you want the experience certificate. Ask your
prospective employer or institution what they need apart from your work experience verification. This
will help your past employer create an experience certificate matching your requirements.

A Sample of an Email Requesting Experience Certificate from an Employer

To: — [Email ID of the Hiring Manager]

Subject: — Request for Issuance of Experience Certificate
Dear Mr/Ms. XYZ,
This is to bring to your kind notice that I had served [Company Name] as a [Designation] from
[Joining Date] till [Relieving Date] in your [Department Name]. It was a tremendous journey and I
learned a lot working in your esteemed organization. I really appreciate the opportunities the
company provided me for my professional growth and it added great value to my profile.
I am writing this mail to request you to issue my experience certificate. I would be much obliged if
you consider issuing me my experience certificate. This would help me immensely in my future
career prospects.
Yours’ sincerely,
[Name]
[Contact Details]

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Dos and Don’ts of Writing an Application for Experience Certificate

Do’s
. Express your sincerity towards your organization
. Clearly mention the reason why do you need the experience certificate
. Keep the tone of the letter formal
. Check for grammatical mistakes or punctuation errors

Don’ts
. Try to act friendly with your supervisor/HR manager even if you worked for a long time
. Use abbreviations, emoticons, fancy fonts, backgrounds or images in the email
. Write lengthy email instead of keeping it to the point

On a Concluding Note
If in case your mail gets missed by your previous employer or if they haven’t responded to your request
letter for 10 – 15 days, you can follow up with a phone call. While discussing the things, be polite and
respectful. Do not forget to thank the concerned person for their time. Do not pester them with further
calls.

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BIBLIOGRAFÍA

Collie, J. and Slater, S., (2008). CAMBRIDGE SKILLS FOR FLUENCY: LISTENING. Cambridge:
Cambridge University Press
Collie, J. and Slater, S., (2008). CAMBRIDGE SKILLS FOR FLUENCY: SPEAKING. Cambridge:
Cambridge University Press
Evans, V. and Dooley, J, (2015). GRAMMAR TARGETS, Express Publishing
Fuchs, Marjorie and Bonner, Margaret (2000). FOCUS ON GRAMMAR. 2nd ED., New York: Addison
Wesley Longman.
Keith, A., Dovale, R., Blackwell, A. (2002). GLOBAL LINKS. Pearson ESL.
Mccarthy, M., O´Dell, F., (2002). ENGLISH VOCABULARY IN USE, Cambridge, 811.111 MCC eng.
Molinsky, Steven J., Bliss B., (2006). WORD BY WORD “PICTURE DICTIONARY”, New Jeysey
Prodromou, L., Bellini, L., (2017). FLASH ON ENGLISH FOR COMMERCE. 2nd ED. Italy.
Saslow, Joan, allen, Ascher, (2014). TOP NOTCH, New England
Thomas, B. and Matthews, B., (2007). VOCABULARY FOR FIRST CERTIFICATE, Cambridge.
Toselli, M., Milan, A., (2016). ENGLISH FOR SECRETARIES AND ADMINISTRATIVE PERSONNEL,
2nd ED., Spain.

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