Standard Operational Procedure Doc Number.

Rev.
Effective Date. 16 September 2020
PROCEDURE RECALL PRODUCT Page. Page 1 of 3

CHANGE NOTE

CN Number Description Originator Submit Date

Approval :

1. OBJECTIVE
 Standard Operational Procedure Doc Number.
Rev.
Effective Date. 16 September 2020
PROCEDURE RECALL PRODUCT Page. Page 2 of 3

To provide guidelines to deal with the recalls, field corrections, market withdrawals against products
deemed to have a non-conformity

2. SCOPE
This applies to the control and recall of all products which may be dangerous or have serious quality
problems after delivery or which are still in transit

3. RESPONSIBILITY & AUTHORITY

a. Management: Confirm whether to initiate the recall procedure and determine the recall plan
b. Engineering/QA Department: Responsible for the cause analysis of the quality problems of the recalled
products
c. Warehouse Department: Responsible for confirming whether the batch, category, model, name and
other relevant product information of the recalled product are consistent with the product to be recalled;
and storing the recalled product
d. Production/PMC Department: responsible for the handling of recalled products
e. Marketing department: responsible for quality information feedback and customer contact

4. DEFINITION
a. Product Recall on delivery : Refers to products with potential safety hazards that have been shipped
organized but have not yet reached the customer
b. Product Recall end customer : refers to products that have quality problems or unsafe products in a
certain batch or category caused by their production or other reasons, through exchange, return,
supplement or amendment of consumption instructions, etc., in a timely manner Activities to reduce
product hazards

5. REFERENCE

6. EQUIPMENT/TOOLING
N.A

7. PROCEDURE
7.1 The contact person feeds back the recall information provided by the customer to the PMC department,
management, and the issuing certification certificate and corresponding law enforcement agencies
7.2 The PMC department checks the "Material Tracking Sheet" and provides the product data needed to be
recycled to the contact person and management, and the contact person responds to the customer
7.3 Without the consent and authorization of the management, no department may initiate a product recall
plan. If the product recall is initiated by a government department or a customer, the situation needs to
be reported to the management immediately
 Standard Operational Procedure Doc Number.
Rev.
Effective Date. 16 September 2020
PROCEDURE RECALL PRODUCT Page. Page 3 of 3

7.4 Establish a product recall team and clarify the responsibilities of each team member
7.4.1 The members of the product recall team should include: plant manager, maintenance, marketing,
and quality ; for each member, substitute personnel who are absent midway for some reason
should be designated
7.4.2 A product recall contact form is prepared by the product recall team leader, which includes:
name, position, contact number, and responsibilities
7.5 Procedures to be adopted when implementing a recall
7.5.1 For products with potential safety hazards, major quality problems, and complaints, the product
recall team finds out the direction and scope of the same batch of products that directly cause
problems based on relevant records, determines the recalled product model; and analyzes and
evaluates the quality problems that have occurred. Products that may have quality problems, as
well as similar products in production, and the evaluation of complaints, and finally determine
the breadth and depth of the recall, and formulate a recall plan for management approval
7.5.2 The personnel of the product recall team are responsible for implementing the recall plan
approved by the management. During the recall process, they must communicate closely with
the seller or related agencies to grasp the progress of the product recall, and ensure that the
factory's products with quality problems are effectively recalled
7.6 Develop control measures for recalled products:
7.6.1 Effectively isolate products that have been returned or products that have not been sent out in
inventory, and after evaluation by the Ministry of Production and Industry and the Quality
Department, they will be dealt with in accordance with the "Non-conforming Product Control
Procedure". Need to appoint professionals in safe waste disposal and keep records of the
destruction or disposal of such materials
7.7 Establish product complaint files and corrective and preventive measures:
7.7.1 (All recall cases should be recorded as serious customer complaints in the "Customer Complaint
List”)
8. APPENDIX
N.A