Name : Ferdy Setyaluhur

Npm : 2001061057

Class : A2

Final Exam

1. In my opinion, the best method for learning English is the peer learning method
because with this method we can help each other learn accounting English effectively
and systematically without any pressure or anything. We can also practice English
language skills together, starting from learning accounting terms in English, making
financial reports, reading, writing, discussing, and being able to converse with each
other in English.

2. The way I learn English is easy to understand, namely

1. Set aside the right time to study.
2. Learn basic English words first.
3. Often listen to songs and watch English movies.
4. Learn the meaning of English words that you don't understand.
5. Download helpful apps and find courses / tutorials.

3. In my opinion, the sub-topic or theme that should appear in English for accounting
courses is making financial reports and presentations because these are the basis for
working in a company.
4. A. Production

Iead-in .

What do production and quality managers do? . What particular skills do you think
production and operations managers require? Do you think you have these skjlls
yourself? . Would you like to work in this field? . What do you think the objectives of
a produlction department usually are? .

Vocabulary: Industrial production

Before reading and hearing about industrial production, match up the half-sentences
below, which define some basic terms.
1 Inventory (AmE and BrE) or stock (BrE) is a company's reserves.
2 A component is any of the pieces or parts.
3 Capacity is the (maximum) rate of output.
4 Plant is a collective word for all the buildings, machines, equipment.
5 Location means the geographical situation .
6 A supply chain is a network of organizations.
7 Outsourcing means buying products or processed materials.
8 Economies of scale are the cost savings
9 Lead time is the time needed to perform an activity

Reading: Capacity and inventory

Operations managers have to decide where to manufacture different products, how
much productive capacity their factories and plants should have, and how much
inventory to maintain. Read the 15 sentences on the next page, and classify them
under the six headings (A-F). Some sentences may fall under two headings.
A The consequences of insufficient capacity D The disadvantages of large facilities
B The consequences ofexcess capacity E The advantages of having a large inventory
C The advantages of large facilities
D The disadvantages of large facilities
F The disadvantages of having a large inventory

1 A long lead time may allow competitors to enter the market.

2 As production volume increases, you get economies of scale (the average fixed cost
per unit produced decreases).
3 Finding enough workers and coordinating material fows can become difficult.
4 lf lead time increases, some customers may go to other suppliers.
5 Lost sales and market share are usually permanent.
6 The working environment might get worse and industrial relations could deteriorate.
7 There are costs of storage, handling, insurance, depreciation, the opportunity cost of
capital, and so on.
8 You can be more flexible in product scheduling, and have longer lead times and
lower cost operation through larger production runs with fewer set-ups.
 9 There is always a risk of obsolescence, theft, breakage, and so on.
10 You can meet variation in product demand.
11 You may be under-utilizing your workforce.
12 You have protection against variation in raw material delivery time (due to
shortages, strikes, lost orders, incorrect or defective shipments, etc.).
13 You may be forced to produce additional, less profitable, products.
14 You can take advantage of quantity discounts in purchasing.
15 You may have to reduce prices to stimulate deman

Listening 1: Purchasing
Listen to Alan Goodfellow, Global tr Director of Leica Microsystems, talking about
purchasing and manufacturing, and answer the questions. Leica is part of the Danaher
group of companies. They make microscopes, imaging systems and medical
equipment.
1 What does he describe as 'one of the main goals of any company,?
2 What is the advantage of being part of a larger group of companies?
3 How does a reverse auction work?
4 Why is it called 'reverse'?
5 What does he mean by 'price isn't everything'?
6 What is the consequence of this?

Listening 2: Low-cost Manufacturing

Listen to Alan Goodfellowtdlking-Ebqut manufacturing in Asia, and answer the
questions.
1 What are the advantages of having factories inSingapore and China?
2 Why is this nof outsourcing?
3 What was the problem with staff in China?

Reading: 'The Dell Theory of Confiict Prevention'

In the Wortd ls Flot: A Brief History of the Twenty-first Century, the American
author Thomas Friedman argues that outsourcing and global supply chains have very
positive international consequences. Read the extract. How convinced are you by
Friedman's argument?. Dell Theory stipulates no I countries that are both part of a
major I qlobal supply chain,like Dell's, will ever fight a war against each other as long
as they aie both part of the same global supply chain. Because people embedded in
major global supply chains don't want to fight old-time wars any more. They want to
make just-in-time deliveries of goods and services and enjoy the rising standards of
living that come with that' One of the people with the best feel for the logic behind
this theory is Michael Dell, the founder and chairman of Dell. 'These countries
understand the risk premium that they have,' said Dell of the countries in his Asian
supply chain. 'They are pretty careful to protect the equity they have built up or tell us
why we should not worry. [...] I believe that as time and progress go on there, the
chance for a really disruptive event goes down exponentially. I don't think our
industry gets enough credit lbr the good we are doing in these areas.' 1.. '] There is a
lot of truth to this. Countries rvhose workers and industries are oven into a major
global supply chain know that they cannot take an hour, a week, a month off for war
rvithout disrupting industries and economies around the w-orld and thereby risking
the loss of their place in that supply chain Ibr a Iong time, which could be extremely
costly. For a country with no natural resources, being part of global supply chain is
like striking oil oil that never runs out. And therefore, getting dropped from such a
chain because you start a war is like having your oil wells go dry or having someone
pour cement down them. They will not come back any time soon. 'You are going to
pay for it dearly,' said Glenn E. Neland, senior vice president for procurement at Dell,
when I asked him what would happen to a major supply chain member in Asia that
decided to start fighting with its neighbour and disrupt the supply chain. [...] 'If you
follow the evolution of supply chains,' added Neland, 'you see the prosperity and
stability they promoted first inJapan, and then in Korea and Taiwan, and now in
Malaysia, Singapore, the Philippines' Thailand and Indonesia.' Once countries get
embedded in these global supply chains, 'they feel part of something much bigger
than their own business.' he said. Protrrrilor Unit I 4q A computer like this probably
contains components from at least ten countries

Comprehension
1 Why does Thomas Friedman think countries involved in a major global supply
chain are unlikely to start a war?
2 Why does Michael Dell think the computer industry deserves more praise than it
gets?
3 What would be the consequences if acountry in a major global supply chain did
start a war?
4 What consequences has the evolution of supply chains had?

Vocabulary
Find the words in the text that mean the following:
1 f rmly fxed in something or part of something
2 the quality of people's lives
3 someone who establishes a company
4 (in this context)the potential cost of taking a chance
5 (in this context)the value of a business activitv
6 causing trouble and stopping something from continuing as usual
7 increasing ordecreasing more and more quickly as time passes
8 the obtaining of supplies
9 the staie of being successful and having a lot of money
10 the situation when something ts not likely to change

Role play
In small groups, imagine that you are in a meeting called by the procurement Manager
of a multinational hi-tech manufacturer to discuss potential new suppliers of
components. You have chosen to concentrate on three regions: Europe, Asia and
south America. what do you think the advantages and disadvantages of these three
regions are, in terms of:
a low cost
b reliability
c a reputation for quality
d delivery times to your manufaiiDiinqsites
e potential future problems that could d\upt supply?

Writing
After the meeting, write an email of 100-l50 words summarizing what was said about
the advantages and disadvantages of the three regions, for each of the five aspects of
supply.
 2. B Jobs Title And Jobs Description

(Type of Work And Job Descriptions)

A. Learning Objectivees
The learning the different types of work

1.1 Understand the different types of work

1.2 Describe and describe the job description

B. DESCRIPTION OF MATERIALS

Learning Objectives 1.1: JobsTittle (Type of Job)

In this lesson, students will study the types of work and describe them.

Jobs Tittle
Jobs tittle merupakan penjabaran dari jenis-jenis pekerjaan yang ada dan
sesuai dengan pekerjaan yang dilakukannya. Misalnya seorang Akuntan adalah
orang yang melakukan proses akuntansi dalam suatu bisnis/usah yang
dilakukan. Question tags adalah suatu ungkapan pertanyaan yang digunakan
sebagai penegas dari kalimat atau pernyataan yang dilontarkan kepada lawan
pendengar dengan maksud untuk meminta penegasan persetujuan atau tidak
persetujuan.

The Example of Jobs Tittle such us: Police, Officer, Director, Photographer,
Driver, Security and many more.

Jobs Descriptions
Dalam materi ini, mahasiswa/I akan mempelajari mengenai deskripsi pekerjaan.
Dimana dalam proses pembelajarannya mahasiswa/I diharapkan dapat
memahami dan mengerti tentang deskripsi pekerjaan yang dilakukannya.
Sebagai contoh, Police (polisi) yaitu orang yang bertugas mengayomi, melayani
dan memberikan rasa aman terhadap masyarakat. Untuk contoh lainnya dapat
dilihat pada table dibawah ini:
 Tabel 11.1 : JobsTittleandJobsDescriptions

Jobs Tittle Jobs Descriptions

Immigration officials The people who check your passport when you arrive in a
country or leave
Travel agent The person or company who sells us a ticket. Nowadays many
people use 'online travel agents' on the Internet
Tour rep Teople from the holiday company who look after tourists while
they are in a foreign country
Street sweeper The name for a person who cleans the streets.
Fire fighter People who stop fires
Civil servant The people who work for the national or local government
Optician A doctor who specializes in eyes. You go to an optician when you
need glasses or contact lenses.
Paramedic A person who arrives at the place where an accident happened
and can give medical treatment to people who need it.

Gambar 11.1 : Contoh Pekerjaan 1

 Gambar 11.2 : Contoh Pekerjaan

Resource by google.com

C. References
1. What is your jobs and description of it
2. Make 10 the jobs tittle and description all of it

D. Pactice Questions/Tasks
Aswir, Suhud. Smart Way To The Grammar. Dunia Cerdas. Cipayung, Jakarta
Timur, 2013.

Murphy, Raymond. English Grammar In Use. Press Syndicate of the University of

Cambridge. New York, 1985
 3. C HANDLING COMPLAINT

A. LEARNING OBJECTIVES

The learning objectives to be achieved are as follows:

1.1 Understand and master the procedures for dealing with complaints that come

B. DESCRIPTION OF MATERIALS

Learning Objectives 1.1: Handling Complaints

In this lesson, students will learn how to deal with complaints and learn the steps in

dealing with complaints.

HANDLING COMPLAINT
1.1.1 How to Handle Complaint
Asking the problems
• What can I do for you, sir/madam?
• Can I do something for you?
• May I help you? Apologizing
• I’m so sorry for the trouble you get in your room
• I’m really sorry about it
• I do apologize for the inconvenient you have in our hotel
Showing your sympathy then explain the problem
• We promise there will be no more trouble you get.
• We will try to treat our guest as comfort as you ask
Offering solution
• We will call the engineering to fix your problem sir/madam
• We will change your room sir/madam

1.1.2 Handling Complaint Steps

Langkah-Langkah dalam mengatasi keluhan yaitu sebagai berikut:

1. Greeting and smile

2. Apologize
3. Be A good listener (Find the point of complaint)
 4. Explain the reason for the problem(cleary)
5. Offer a solution
6. Says thank you

1.1.3 Conversation Practice

SC : Good morning, Ms. Rini. Can I help you?
Rini : Hello, good morning I want to complaint about my invoice
SC : Alright Madam, what thing is it?
Rini : when I order 20 pieces steel 10 inch, but the invoice give me 20
pieces steel 15 inch, so there are any different fee each steel.
SC : I’m so sorry to hear about the wrong invoice, madam. I will contact
finance division to fix it and the real one will send as soon as
possible.
Rini : Oh.. Okay.
SC : Anything else, Madam?
Rini : Not, just send the correct invoice immediately
SC : Of course, madam. Thank you for calling us and we will fix you
complaint immediately.

A. Practice Questions/Tasks

Complaint I : Wrong order number of invoice

Complaint II : Wrong number of tax ID
Complaint III : The order never comes
Complaint IV : The Quality of order not has standard
Complaint V : Data transaction is not recorded

B. References
Frendo, Evan & Mahoney, Sean, 2011. English for Accounting, Express Series,
Oxford: Exford University Press.