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1 Management and Control

1.1 Organization and Accountability

ORM-$ 1.1.1 The provider shall have station management system that ensures :

i) Policies,system,programs,process,procedures and/or plans of the provider are


administered and/or implemented;

ii) All ground operations are supervised and controlled;

iii) Operations are conducted in accordance with applicable regulations and requirements of
the customer airline(s). (GM)

ORM-$ 1.1.2 The provider shall designate and individual with the authority manage the
station be responsible for :

i) Implementation of station management system;


Ensuring safety and security in station operations (GM)

Documented and implemented (Conformity)

Documented not implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Author Comments

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1.2 Management and Commitment

ORM-$ 1.2.1 The provider shall have policy that commits the station organization to a
culture that has a safety and security as fundamental operational priorities.(GM)
Documented and implemented (Conformity)

Documented not implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Author Comments

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ORM-S 1.2.3 The Provider shall have an open reporting system that permits station
personnel to report operational hazards and deficiencies to management. (GM)
Documented and implemented (Conformity)

Documented not implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Author Comments

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Frontline operational personnel are often in the best position to observe and identify
operational hazards and conditions that could lead to accidents or incidents. Experience
has shown that personnel will not provide information if there is apprehension or fear that
such reporting will result in disciplinary action.
The reporting policy is typically documented in operations manuals or other controlled
documents that are accessible to and used by personnel at all stations. To be effective, an
“open” policy would typically be non-punitive and assure employees that reporting
unpremeditated or inadvertent errors would not necessarily result in disciplinary action
being taken against the reporter or other individuals involved unless such errors result from
illegal activity, willful misconduct or other egregious actions, as defined by the provider.
Also, employees need to be assured that the identity (or information leading to the identity)
of any employee who reports an error under this policy is never disclosed unless agreed to
by the employee or required by law.

ORM-S 1.2.4 ​The Provider shall have a policy that commits the organization to ensuring the
health and safety of personnel engaged in the conduct of station ground operations, and
which takes into account and addresses:

i) Operational risk assessment; ii) Equipment design and maintenance; iii) Training and
competence of personnel; iv) Continual improvement of processes and procedures. (GM)

Documented and implemented (Conformity)

Documented not implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


Auditors Comments

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Guidance may be found in the IATA Airport Handling Manual (AHM) 630

ORM-S 1.2.5 ​The Provider shall have a policy that commits the station organization to
addressing environmental issues in all ground operations in accordance with applicable
laws, regulations and other requirements. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


Auditors Comments

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Such policy focuses on compliance with station requirements typically associated with: •
Material management; • Spillage; • Discharges and/or emissions; • Waste disposal.
Materials specified above are typically those that would be used in day-to-day operations
(e.g. oil, hydraulic and other fluids). Emissions typically emanate from vehicles and ground
support equipment.

1.4 Communication

ORM-S 1.4.1 ​The Provider shall have a communication system that enables and ensures an
exchange of information that is relevant to the conduct of ground operations, and ensures
such exchange of information occurs throughout the station management system and in all
station locations where ground operations are conducted. (GM)

ORM-S 1.4.2​The Provider shall have processes to ensure changes that affect operational
responsibilities or performance are communicated as soon as feasible to applicable station
management and front line personnel
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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1.4 Management Review

ORM-S 1.5.1 The Provider shall have a process to review the station management system at
intervals not exceeding one year to ensure its continuing suitability, adequacy and
effectiveness in the management and control of ground operations. A review shall include
assessing opportunities for improvement and the need for changes to the system, including,
but not limited to, organizational structure, reporting lines, authorities, responsibilities,
policies, processes, procedures and the allocation of resources. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Management review is a necessary element of a well-managed company and provides a


process through which organizational control and continuous improvement can be
delivered. To be effective, a formal management review takes place on a regular basis, but
typically not less than a minimum of once per year.

A review of the station management system would typically focus on ensuring station
performance is consistent with the provider’s goals and objectives, and also include an
assessment of opportunities for improvement and the need for changes at the station level.
An appropriate method to satisfy this requirement is a periodic formal meeting of the
station management team. The agenda of the meeting includes a general assessment of
the management system to ensure all defined elements are functioning effectively. The
review also includes an assessment of operational performance to ensure the station
management system is producing the desired operational safety, security and quality
outcomes.

Station management ensures deficiencies identified during the management review are
addressed through the implementation of organizational changes that will result in
improvements to the performance of the system. Input to the management review process
would include, but not be limited to:

1) Risk management issues 2) Safety and security issues 3) Quality assurance issues

4) Provision of resources 5) Operational feedback 6) Incident and near-miss reports

7) Changes in regulatory policy or civil aviation legislation 8) Changes in company and/or


customer airline policies or requirements

9) Process performance and organizational conformity 10) Status of corrective and


preventative actions

11) Follow-up actions from previous management reviews 12) Feedback and
recommendations for management system improvement

13) Regulatory violations


Output from the management review process would include decisions and actions related
to(:

1) Improvement of the effectiveness of processes throughout the station management


system

2) Improvement of the management of risks

3) Ensuring the provision of resources necessary to satisfy operational safety, security and
quality requirement

Management review is a formal process, which means documentation in the form of


meeting schedules; agendas and minutes are produced and retained. Additionally, the
output of the management review process would include action plans for changes to be
implemented within the system where deemed appropriate.

1.6 Provision of resources

ORM-S 1.6.1 The Provider shall ensure the existence of the station facilities, workspace,
equipment, supporting services, as well as work environment, necessary to satisfy
operational safety and security requirements. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Station facilities, workspace, equipment and supporting services would typically include:

1) Buildings, workspaces and associated utilities

2) Facilities for people in the organization


3) Equipment appropriate for ground handling functions

4) Support equipment, including tools, hardware and software

5) Support services, including transportation and communication

Where infrastructure or equipment is under the responsibility of the airport authority, the
provider would typically have a process to liaise with the owner to ensure the availability and
serviceability of such infrastructure or equipment. A suitable work environment satisfies
human and physical factors and considers:

1) Safety rules and guidance, including the use of protective equipment

2) Workplace location(s)

3) Workplace temperature, humidity, light, air flow

4) Cleanliness, noise and pollution

ORM-S 1.6.2 The Provider shall have a policy that ensures station positions that affect
operational safety and security are filled by personnel that possess the knowledge, skills,
training, and experience appropriate for the position. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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For example, the position of station manager would typically have special prerequisite
criteria an individual would have to meet in order to be considered for assignment to that
position. Similarly, special prerequisite criteria are typically required for other positions that
affect safety and security (e.g. front line supervisor, quality control manager).
Positions that require the implementation of security functions typically require completion
of a background and criminal history check. A corporate personnel selection policy that
applies to all operational areas of the company serves to satisfy this requirement at the
station.

ORM-S 1.6.5 The Provider shall have a policy that addresses the use of psychoactive
substances by operational station personnel, and ensures:

i) The exercise of duties while under the influence of psychoactive substances is prohibited;
ii) Consequences for such behavior are defined. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definition of Psychoactive Substances. DAMP Policy in Qantas
Group

1.7 Risk Management

ORM-S 1.7.1 The Provider should have station risk management processes that ensure:

i) Hazards with the potential to affect operational safety or security are identified

ii) Threats with the potential to affect security are identified

iii) Hazards are analyzed to determine risks

iv) Risks are assessed to determine the need for control actions

v) Risk control actions are developed and implemented in station operations, and are
subsequently monitored to ensure risks are controlled. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Guidance may be found in AHM 621.

ORM-S 1.7.2 The Provider should have processes for setting performance measures to
validate the effectiveness of risk controls in station operations. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definition of Performance Measure. A performance measure,
which is a short- or long-term objective, typically identifies a target number or rate of
occurrences in any operational area, and then tracks and compares the actual performance
against the target rate or number over a period of time (usually one year

Creation of performance measures is typically an effective method for measuring


operational performance to determine if desired outcomes are being achieved, and for
focusing attention on the effectiveness of the organization in managing operational risks
and maintaining compliance with relevant requirements.
In addressing the safety and security of operations, meaningful measures typically focus on
lower level occurrences or conditions that are considered by the provider to be precursors to
serious events. Performance measures may be specific to a certain area of operations, or
may be broad and apply to the entire system.

1.8 Operational Planning

ORM-S 1.8.1 The Provider shall ensure the management system includes planning
processes for ground operations that:

i) Define desired operational safety and security outcomes

ii) Address operational resource allocation requirements

iii) Take into account requirements originating from applicable external sources including,
but not limited to, the customer airline(s), regulatory authorities and the airport authority.
(GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


Auditors Comments

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Management system planning processes are necessary to ensure sufficient resources are
in place to meet station operational safety and security requirements, as well as to meet
requirements from external sources, such as regulatory authorities and equipment
manufacturers. Resource requirements would typically be determined through risk
assessment, management review or other management processes.

Planning processes may result in the generation of goals, objectives or other types of
performance measures that would represent the operational outcomes a provider plans for
and desires to achieve.

Planning processes are typically part of, or associated with, the budgetary process, which
normally takes place prior to the start of the following calendar or fiscal year. Such process
generally results in a plan for capital and operating expenditures to support operations.

2 Documentation and Records


2.1 Documentation System

ORM-S 2.1.1 The Provider shall have a process to ensure documentation and/or data used
directly in the conduct or support of station ground operations is managed and controlled.
(GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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The primary purpose of document control is to ensure necessary, accurate and up-to-date
documents are available to those personnel required to use them, to include personnel of
external entities that conduct outsourced operational functions for the provider.

Examples of documents that are controlled include, but are not limited to, operations
manuals, checklists, quality manuals, training manuals, training syllabi, process standards,
policy manuals, and standard operating procedures.

An electronic system of document management and control is an acceptable means of


conforming to the specifications in ORM-S 2.1.1. Within such a system, document files are
typically created, maintained, identified, revised, distributed, accessed, presented, retained
and/or deleted using computer systems (e.g. a web-based system). Some systems specify
immediate obsolescence for any information or data that is downloaded or otherwise
extracted (e.g. printed on paper) from the electronic files. ---Have a back up system/process

Operational Manuals

ORM-S 2.2.3 The Provider shall have processes to ensure the current version of required
operational documentation is accessible in a usable format in all station locations where
operations are conducted. Such required documentation shall include:

i) The Operations Manual (OM) of the customer airline(s);

ii) The IATA Dangerous Goods Regulations (DGR) and Addenda, if applicable, or equivalent
documentation;

iii) The emergency response plan (ERP);


iv) As applicable to station operations, the Live Animal Regulations (LAR) and Perishable
Cargo Regulations (PCR). (GM)

v) GHA own PPM (2.2.2)

vi) Ensure same for any outsource providers (2.2.4)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definition of Operations Manual. A provider may not be required to
maintain an OM for all customer airlines, or may be required to maintain only part of the
manual for certain customer airlines. Based on customer airline requirements and the types
of ground operations conducted at a specific location, only relevant parts of applicable
manuals may be necessary.

Availability of only the provider’s manual may be sufficient when such manual is accepted
by the customer airline(s) or when a customer airline does not provide a manual. A current
edition of the DGR would include any Addenda that are applicable. Equivalent
documentation would contain information derived from the DGR that is relevant only to the
specific ground handling functions conducted at any particular location. Also, the ICAO
Technical Instructions for the Transport of Dangerous Goods would be considered
equivalent documentation. Applicability of dangerous goods requirements to ground
operational functions is defined in DGR Section 1, Table 1.5.A. Guidance with respect to ERP
requirements may be found in AHM 620.

2.3 Records System

ORM-S 2.3.1 The Provider shall have a system for the management and control of station
operational records to ensure the content and retention of such records is in accordance
with applicable regulations and requirements of the customer airline(s), and to ensure
operational records are subjected to standardized processes for:

i) Identification;

ii) Legibility;

iii) Maintenance;
iv) Retrieval;

v) Protection and security;

vi) Disposal, deletion (electronic records) and archiving. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Such process would typically address all records associated with ground operations at the
station, including personnel training records and any other records that document the
fulfillment of operational requirements (e.g., GSE maintenance, weigh bridge calibration).

3 Safety and Quality Management

3.3 Safety Program

ORM-S 3.3.1 The Provider shall have a station safety program for the purpose of preventing
accidents and incidents, which includes processes for:

i) Personnel to report operational hazards, deficiencies and areas of concern;

ii) The investigation and reporting of accidents and incidents;

iii) The investigation of irregularities or other non-routine operational occurrences that may
be precursors of accidents or incidents;

iv) The identification and analysis of operational hazards and potentially hazardous
conditions;

v) The production of analytical information, which could include recommendations, for use
by operations managers in the prevention of operational accidents and incidents;

vi) Ensuring significant issues arising from the station safety program are subject to regular
review by station management; (3,3.3)
The dissemination of safety information to appropriate station management and
operational personnel. (GM)

Designated Manage/Individual to manage safety program (3.3.2).

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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The safety program is a critical element of risk management. Documentation of the
program typically includes a description of the structure, individual responsibilities, available
resources and core processes associated with the program. A station safety program would
also be in accordance with applicable regulations and requirements of the customer
airline(s). Guidance may be found in AHM 600.

ORM-S 3.3.7 The Provider shall have a station operational reporting system that:

i) Encourages and facilitates feedback from personnel to identify deficiencies, expose


hazards and raise concerns over issues that have the potential to threaten the safety or
security of aircraft, passengers, personnel, facilities, systems or equipment;

ii) Includes analysis and management action to address operational deficiencies, hazards
and concerns identified through the reporting system

iii) Is in accordance with applicable regulations and requirements of the customer airline(s).
(GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


Auditors Comments

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ORM-S 3.3.8 The Provider shall have a process in accordance with requirements of the
customer airline(s) for the conduct of station airside accident and incident investigations,
and for ensuring, in the event such an investigation:

i) The customer airline(s) and relevant authorities are notified of the accident or incident;

ii) Factual information associated with the investigation is accurately recorded in a


standardized report format;

iii) Investigations are conducted with the intent of identification of root cause(s) for the
prevention of reccurrence.

iv) Actions raised following the completion of investigations address any identified root
cause(s)
v) Investigation reports are retained and submitted in accordance with applicable
regulations and requirements of the customer airline(s).

vi) Persons conducting such investigations have completed relevant and sufficient training
(GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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The station process for airside safety investigation would typically be an element of the
station safety program as specified in ORM-$ 3.3.1. Guidance may be found in AHM 650
and 652.

3.5 Quality Control Program

ORM-S 3.5.1 The Provider shall have a station quality control program that provides for
scheduled and unscheduled inspections and/or evaluations of ground operations at the
station for the purpose of:

i) Ensuring compliance with standards of the Provider, applicable regulations and


requirements of the customer airline(s);

ii) Identifying operational hazards for the application of risk assessment and control. (GM)

iii) Designated person with authority to manage, develop, implement and maintain this
program. (3.5.2)

iv) The Provider shall have processes for addressing findings that result from inspections
and/or evaluations conducted under the station quality control program (3.5.3)

v) Findings & issues be subject to regular review by station management (and above) (3.5.4)

vi) Process for dissemination of information. In line with communication? (3.5.5)


vii) Control of outsource functions (incl GSE) (3.6.1) Contracts and/or Service Level
Agreements in place.

viii) Audits & service reviews of outsourced suppliers (3.6.2/3)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Station quality control would typically complement and operate in conjunction with the
provider’s quality assurance program. Under such program, operational self-inspections are
typically conducted on a regular basis for the purpose of measuring compliance with safety
standards and procedures, preventing unsafe work practices, and identifying hazardous
conditions that increase the risk of accidents and incidents. Guidance may be found in AHM
612, as well as the Airports Council International Airside Safety Handbook (ACI) 1.5.0 and
3.1.0.

Guidance may be found in AHM 612, as well as the Airports Council International Airside
Safety Handbook (ACI) 1.5.0 and 3.1.0. Typically, the individual responsible for the station
quality assurance program manager is part of or has direct lines of communication with
management at the station to ensure safety and security issues are appropriately
addressed. Maintenance of GSE would be considered a function associated with
operational safety.

A contract or agreement is necessary to ensure the outsourced services and/or functions


are formally documented. Inclusion of measurable specifications, usually in the form of a
service level agreement, would provide the basis for a monitoring process.

3.7 Product Quality Control

ORM-S 3.7.1 The Provider should have processes that ensure equipment or other
operational products that are purchased or otherwise acquired from an external vendor or
supplier meet the technical requirements of the Provider and the customer airline(s) prior to
being used in the conduct of ground operations at the station. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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This provision applies only to products (not services) that are purchased or otherwise
acquired from an external supplier or vendor. Following are some examples of equipment or
products that could have a negative effect on the safety or security of operations if put into
service with substandard quality (i.e., the provider’s technical standards are not met):

1) Ground support equipments


2) Operational software, databases;

3) Security screening equipment;

4) Aircraft chicks.

The process may include an evaluation of suppliers, with the selection of suppliers based on
their ability to supply products in accordance with the provider’s requirements and technical
specifications. Implementation of a rigorous receiving inspection process (or equivalent
activity) would also provide a means of verifying that operationally critical products meet
specified technical requirements prior to such products being put into service.

4 Event Response

4.1 Emergency Response Plan

ORM-S 4.1.1 The Provider shall have a station emergency response plan (ERP) for the
management and coordination of activities associated with the response to a major
accident, incident, crisis or other disastrous occurrence. Such plan shall be in accordance
with:

i) The Provider’s ERP;

ii) The airport ERP, if applicable;

iii) Requirements of each customer airline.


iv) Designated qualified Individual to develop & manage the plan (4.1.2)

v) Procedures & assigned responsibility to appropriately trained persons (4.1.3/4)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definitions of Emergency Management and Emergency Response.
An ERP would be designed to address events that could result in fatalities, serious injuries,
considerable damage or major disruptions to operations. The plan would typically be based
on an assessment of risk appropriate to the size and type of ground operations conducted
at each location.

In some locations, a governmental, airport and/or other relevant authority assume


emergency or crisis response. In such case, the ERP of a provider would normally focus on
and address the scope of interaction with and/or participation in the response implemented
by the authority. Likewise, where there is a common ERP that has been developed jointly by
the airport authority and customer airlines, a provider might either use the ERP of the
customer airline(s) or have its own ERP that is the same as that of the customer airline(s).
In such case, a provider would typically ensure the responsibilities and duties assigned to its
personnel satisfy all requirements of the plan.

Of particular importance, an ERP would have to ensure an appropriate level of coordination


and communication is established and maintained with customer airlines during an
emergency response situation

An ERP includes industry best practices and ensures community expectations are
addressed. Additionally, an ERP typically:

1) Specifies general conditions for implementation;

2) Provides a framework for an orderly implementation;

3) Ensures proper coordination with external entities at all potential locations;


4) Addresses all potential aspects of an event;

5) Ensures regulatory requirements associated with specific events are satisfied;

6) Provides a scenario for the transition back to normal operations;

7) Ensures regular practice exercises as a means to achieve continuous improvement.

4.2 Other Event Response

ORM-S 4.2.1 The Provider shall have procedures in accordance with requirements of the
customer airline(s) for responding to emergencies that require the evacuation of an aircraft
during the conduct of station ground operations. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


Auditors Comments

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A provider typically uses the procedures of the customer airline(s), but might have its own
procedures that meet the requirements of the customer airline(s).

Typically, procedures would address an aircraft evacuation due to:

1) Fuel spill;

2) Aircraft fire;

3) Dangerous good incident.

Guidance may be found in AHM 633 and ACI 2.14.


ORM-S 4.2.2 The Provider shall have procedures in accordance with applicable regulations
and requirements of the customer airline(s) for reporting dangerous goods accidents or
incidents that occur during station ground operations. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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A provider typically uses the procedures of the customer airline(s), but might have its own
procedures that meet the requirements of the customer airline(s). Guidance may be found
in the DGR, Section 9.
5 Training and Qualification

5.1 Functional Training Program

ORM-S 5.1.1 The Provider shall have a process to ensure station personnel with duties
and/or responsibilities in ground handling operations complete initial and recurrent training
as applicable to their individually assigned operational function(s) at the station, Such
training shall be in accordance with the Provider’s general training program and function-
specific training programs as applicable, to include the:

i) All Passenger Service Handling training as required by OM15

ii) All Ramp, Baggage Service & Push/Towing training as required by OM15

iii) Dangerous Goods & Security Awareness.

iv) Any relevant Jetstar Training pack relevant to task as documented.

v) Cargo and mail handling training program as required by OM16. (GM)

vi) Jetstar Load Supervision (Lead Hand) (5.1.3)

vii) Training provided to outsource suppliers (5.1.2)


Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definitions of Training and Training Course. The specification for
initial and recurrent training applies to all personnel who perform duties within the scope of
ground operations.

5.2 Security Training Program


ORM-S 5.2.1 The Provider shall have a process to ensure station personnel complete initial
and recurrent security training as applicable to individually assigned operational functions
at the station, and such training is in accordance with the Provider’s security training
program and the Security Program of the customer airline(s). Same training provided to
outsource suppliers/contractors. (5.2.2)

---Security Provision is audited by Qantas Security & not covered here---

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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5.3 Dangerous Goods Training Program

ORM-S 5.3.1 The Provider shall have a process to ensure station personnel with duties
and/or responsibilities in operational ground handling functions complete initial and
recurrent dangerous goods training as applicable to individually assigned operational
functions at the station. Such training shall be in accordance with the Provider’s dangerous
goods training program and requirements of the customer airline(s). (GM)

Training provided to outsource providers/contractors? (5.3.4)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Training specification according to operational function may be found in DGR 1.5.

5.4 Airside Safety Training Program

ORM-S 5.4.1 The Provider shall have a process to ensure station personnel with duties that
require access to airside areas complete initial and recurrent training in accordance with the
Provider’s airside safety training program. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definitions of Airside and Airside Safety Training. Guidance for
Airside Safety Training is found in AHM 611 and 640.

5.5 Airside Driver Training Program

ORM-S 5.5.1 The Provider shall have a process to ensure station personnel with duties that
require the operation of vehicles and/or equipment in airside areas complete training and
qualification, and, if applicable, obtain an operating license, in accordance with the
Provider’s airside driver training program. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


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Guidance may be found in AHM 611.

5.6 GSE Operations Training program

ORM-S 5.6.1 The Provider shall have a process to ensure station personnel with duties that
require the operation of GSE complete training and qualification in accordance with the
Provider’s GSE operations training program. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


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Refer to the ITRM for the definition of Ground Support Equipment (GSE). Guidance may be
found in AHM 630.

5.13 Aircraft Turnaround Coordinator Training Program

ORM-S 5.13.1 If the Provider delivers aircraft turnaround coordination services at the
station, the Provider shall have a process to ensure personnel with duties and/or
responsibilities that include aircraft turnaround coordination complete initial and recurrent
training in accordance with the Provider’s aircraft turnaround coordinator training program.
(GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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Refer to the ITRM for the definition of Aircraft Turnaround Coordination. Guidance may be
found in AHM 615.

6 Security Management

6.1 Security Controls


ORM-S 6.1.1 The Provider shall have procedures that ensure station security controls are
implemented in accordance with:

i) The Provider’s security program;

ii) Security Programs of the customer airline(s) served at the station;

iii) If applicable, requirements of the civil aviation security program of state where the
station is located. (GM)

ORM-S 6.1.2 The Provider shall have a process to ensure security controls are in place to
prevent personnel and vehicles from unauthorized access into station facilities and areas
where the Provider conducts ground operations for customer airlines. (GM)

ORM-S 6.1.3 The Provider shall have procedures that ensure ground handling personnel
performing functions in station airside areas are required to maintain awareness for
unauthorized interference, and to request a verification of identity from any potentially
unauthorized persons. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


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Refer to the ITRM for the definitions of Security Controls and Security Program.

Security controls are typically implemented by an authority (e.g. government or airport


authority), but under certain conditions it might be necessary for implementation to be
accomplished by the provider or other entity deemed competent by the provider and/or
customer airline.

6.3 Contingency Planning

ORM-S 6.3.1 The Provider shall have a station contingency plan in accordance with the
Security Program of the customer airline(s) for responding to aviation security incidents
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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ORM-S 6.3.2 The Provider shall have procedures in accordance with the Security Program of
the customer airline(s) that ensure notification of the relevant civil aviation security
authorities when unlawful interference against a customer airline has occurred at the
station.
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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7 Ground Support Equipment (GSE) Management

7.1 GSE Functional Specifications

ORM-S 7.1.1 If the Provider operates GSE at the station, the Provider shall have functional
specifications that govern the use of GSE in station ground handling operations. Such
specifications shall state the GSE requirements applicable to the type(s) of ground handling
functions performed at the station. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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Functional specifications demonstrate that a provider has evaluated the various types of
ground handling functions performed at the station and, based on such evaluation, has
developed requirements that ensure each function is performed using equipment that is
deemed appropriate for the purpose.

7.2 GSE Maintenance


ORM-S 7.2.1 If the Provider maintains GSE at the station, the Provider shall have a program
to ensure such equipment is maintained in accordance with the Provider’s GSE maintenance
program. (GM)

Records maintenance should be in line with document maintenance.

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definition of Ground Support Equipment (GSE). GSE is typically
maintained in accordance with the respective manufacturer’s recommendations.

7.2 GSE Operation

ORM-S 7.3.1 If the Provider operates GSE at the station, the Provider shall have procedures
for the operation of each type of GSE utilized in station ground operations to ensure such
equipment is operated in accordance with the Provider’s GSE operation program.

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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Guidance may be found in AHM 630

ORM-S 7.3.2 If the Provider operates GSE at the station The Provider shall have procedures
that ensure GSE is subjected to a pre-movement inspection prior to being utilized in
operations. (GM)

All GSE is operated and handled in line with Jetstar OM15 including tag out procedures if
unserviceable.

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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Such inspection, typically referred to as a “walk-around check,” would be conducted prior to


movement of the equipment in order to ensure:

1) Visible damage or abnormality is detected;

2) Any cables or hoses are stowed;

3) If the equipment is carrying a load, all locks, stops, rails or straps are fastened and are
securing the load.

Specifically, a “pre-use” inspection might focus on: Guidance may be found in AHM 630.

8 Unit Load Device (ULD) Management

8.1 ULD Airworthiness and Serviceability

ORM-S 8.1.1 If the Provider handles ULDs at the station, the Provider shall have procedures
in accordance with requirements of the customer airline(s) to ensure ULDs are inspected to
identify damage, and to determine airworthiness and serviceability:

Tagging, handling, loading & storage of ULD is done as per OM15.


Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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Refer OM15 for ULD requirements.

9.2 Supervision

ORM-S 9.2.1 If an Airside Safety Committee has been established at the station, the
Provider shall have a process to ensure participation in the deliberations of the Committee,
and such participation shall be in accordance with requirements of the customer airline(s)
and in a manner consistent with the Terms of Reference of the Committee. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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An Airside Safety Committee or equivalent body offers a means of interfacing with the
various entities that operate in airside areas at the airport. Typically, Committee meetings
would be held on a periodic basis to involve all relevant entities in discussions that involve,
among other issues, the safety and security of airside operations at the airport. Guidance
may be found in ACI 3.7.0.2, Training and Qualification.

9.3 Airside Fire Safety


ORM-S 9.3.1 The Provider shall have procedures for fire protection and prevention in ground
operations conducted in station airside areas, which address:

i) Identification and elimination of conditions that could lead to a fire;

ii) Availability, access and use of fire fighting equipment;

iii) Emergency procedures, including alerting personnel on board the aircraft;

Procedures for controlling and reporting fires. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


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Guidance may be found in AHM 630 and ACI 2.16.0

9 .4 Airside Cleanliness

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


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Procedures would typically focus on the avoidance of and response to fluid spillage in
station airside operations, to include containment, reporting and cleanup, in accordance
with the requirements of relevant authorities. Other procedures might address spillage of:

Toilet waste;

Water (particularly in freezing conditions) and ice cubes;

Oil and hydraulic fluid;

Hazardous materials and other chemicals


ORM-S 9.4.2 The Provider shall have a FOD prevention program for implementation in
station airside areas where the Provider conducts aircraft handling or aircraft ground
movement operations for customer airlines. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definition of FOD (Foreign Object Damage). The objective of a FOD
prevention program is the elimination of conditions that could cause damage to an aircraft.
Guidance may be found in AHM 635.
9.5 Airside Severe Weather Plan

ORM-S 9.5.1 The Provider shall have a station severe weather operations plan that provides
for the protection for aircraft, passengers, operational personnel, baggage, cargo and
equipment when severe weather conditions are a threat to operations. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the Glossary in this manual for the definition of Severe Weather Operations Plan.
A typical plan includes practices for preparation and encountering severe weather
conditions in operations, and would address, as appropriate to the climatic conditions of a
station:

1) High Winds;

2) Lightning

3) Low Visibility

4) Ground icing.

Guidance may be found in AHM 630.

9.6 Passenger Safety

ORM-S 9.6.1 If the Provider conducts ground operations at the station that utilize the ramp
surface for passenger embarkation and disembarkation, the Provider shall have procedures
or other measures that provide for the protection of passengers moving between the
aircraft and a terminal building or ground transportation vehicle. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

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To preclude injuries, passenger movement on the ramp between the aircraft and the
terminal building or ground transport vehicle is always closely supervised.

The route used for such passenger movement is typically clearly designated and visible,
equipment and vehicles are clear, and the surface is free of any contamination. Such route
is designed so passengers are protected or clear from:
Aircraft protrusions;

GSE;

Fuelling zones;

Jet blast or prop wash.

Guidance may be found in AHM 630.

9.7 Personnel Safety

ORM-S 9.7.1 The Provider shall have a requirement and procedures that ensure station
ground handling personnel wear appropriate protective clothing or personal protective
equipment (PPE) when performing functions in airside operations. (GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


Auditors Comments

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Refer to the Glossary in this manual for the definition of Personal Protective Equipment
(PPE).

Protective clothing and PPE provides a defense against operational hazards that could
threaten the personal safety or health of ground handling personnel. Applicable clothing or
PPE is typically defined through risk assessment and/or required by regulation. Some
examples of such protection would include high visibility vests, hearing protection, gloves,
safety shoes, safety glasses and respirators. Guidance may be found in AHM 630

9.8 Local Committee

ORM-S 9.8.1 If a Local Committees have been established at the station, the Provider shall
have a process to ensure participation in Committee deliberations, and such participation
shall be in accordance with requirements of the customer airline(s) and in a manner
consistent with the Terms of Reference of the Committee. (GM)
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditors Comments

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Refer to the ITRM for the definition of Local Baggage Committee (LBC). An LBC or
equivalent body offers a means of interfacing with the airlines and/or or other service
providers at the station. Typically, Committee meetings would be held on a monthly basis to
discuss, among other things, safety and security issues associated with interline baggage
handling at the airport. Guidance may be found in AHM 210.

10 Aircraft Turnaround Coordination


10.1 Turnaround Plan

ORM-S 10.1.1 If the Provider delivers aircraft turnaround coordination services at the
station, the Provider shall have an aircraft turnaround plan, which ensures, for all applicable
aircraft turnaround operations:

i) Appointment of a qualified aircraft turnaround coordinator;

ii) Management of safety and security in all activities;

iii) PTS for pertinent aircraft type and operation;

iv) Compliance with applicable regulations and requirements of the customer airline(s).
(GM)

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A


Auditors Comments

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Refer to the ITRM for the definitions of Aircraft Turnaround Coordinator and Aircraft
Turnaround Plan.

The training and qualification of aircraft turnaround coordinators is addressed in ORM-S


5.13.1.

Guidance may be found in AHM 615 and 616.

Potable Water

HDL 1.5.5 If the Provider conducts aircraft potable water servicing operations, the Provider
shall have procedures for the application of water quality standards in the preparation,
handling and inspection of aircraft potable water to ensure no contamination when loaded
into the aircraft.
Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Additionally the operation of aircraft potable water servicing equipment to ensure such
equipment is operated and positioned in a manner that will prevent contamination of
potable water to be loaded into the aircraft.

Furthermore sterilization and cleaning as part of the maintenance schedule of the supply
source shall be sighted, and if warranted samples of the

Auditors Comments

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Guidance may be found in AHM 440.

Signature 

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended
to
take the place of, among other things,
workplace, health and safety advice; medical advice, diagnosis, or
treatment;
or other applicable laws. You should also seek your own professional advice to
determine if the use of such
checklist is
permissible in your workplace or jurisdiction.

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