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Assignment-8 Business Communication
Assignment-8 Business Communication
20MBA1022
BUSINESS COMMUNICATION
LISTENING SKILL
Listening is so important that many top employers provide listening skills training for
their employees. This is not surprising when you consider that good listening skills
can lead to better customer satisfaction, greater productivity with fewer mistakes, and
increased sharing of information that in turn can lead to more creative.
The managers have a unique position representing a bridge between the employees
and the organization. The way they do their job is highly connected to the readiness
and motivation of employees to pursue company goals. To be successful at their job
the managers have to be very good communicators. They have to know how to speak
and listen well. Mastering speaking is something that most of the successful managers
and leaders pay attention to. Everyone practices or at least tries to learn how to talk to
subordinates, to superior managers, how to talk at a meeting, how to hold a
presentation or a public speech.