Student’s Name

Student’s ID
Object-Oriented System Analysis and Design /

Course Name/ Code BIT407

Instructor Dr. Myriam Bounhas

Semester Summer-I 2019

Table of Contents

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Name of organization:.................................................................................................................................3
Introduction:...............................................................................................................................................3
Fact finding techniques:..............................................................................................................................3
1. Interview questions:........................................................................................................................3
2. Questionnaire:.................................................................................................................................4
Summary of analysis:...................................................................................................................................6
Process identified:.......................................................................................................................................8
Data flow diagram:......................................................................................................................................9
Use-case diagram......................................................................................................................................10
Activity diagram:........................................................................................................................................11
Sequence diagram:....................................................................................................................................12
Class diagram:............................................................................................................................................13
Conclusion:................................................................................................................................................13
Future work:..............................................................................................................................................14
References:................................................................................................................................................15

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Name of organization:

SEHA (Abu Dhabi Health Services Company)

Introduction:

SEHA is an organization that deals with all the hospitals and clinics working in United Arab

Emirates. It is responsible for the public health care and is leading contributor of health care

sector in Abu Dhabi’s reforms that seeks to improve health care delivery all over the state. To

increase the best practices in health care, SEHA has number of partnerships globally. Now, this

organization has improved its partnership agreements and has started working in more

sophisticated areas and has become a fully-fledged operator and manager in the state. Today

SEHA is a very big organization which has experienced and qualified doctors and skilled

workers which are helping the humanity to their best.

Fact finding techniques:

We have collected the facts through two fact finding techniques that are Interviews and

Questionnaires.

1. Interview questions:

 How you handle emergencies?

 How you manage the record of your patients?

 How do you manage medical supplies?

 What are your future plans about enhancing the services?

 Tell us about your blood bank, how it works?

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2. Questionnaire:

We are students of Emirates College of technology. This questionnaire is merely used for

studying the facts of SEHA hospital. The information that you will provide us will be completey

confidential and will not be used for any harmful purpose.

Kindly fill the questionnaire to the best of your knowledge and honesty. It will help us in

collecting more accurate data for our project.

Age: ______.

Gender: Male/ Female.

You were referred to which department in the hospital? _____________________

1. Data is stored digitally.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

2. Environment of the hospital clean.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

3. You get medical supplies in time.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

4. Doctors’ visits the patients punctually.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

5. Patients are treated with full care.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

6. Attitude of the doctors is supportive.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

7. Attitude of other employees is good.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

8. You are satisfied with the treatment here.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

9. Treatment is expensive.

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 a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree
10. Hospital ambulance arrives on time.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

11. Did you use the blood bank services of SEHA? Yes / No

If yes then move to the next questions, otherwise ignore.

12. What is the blood type of the patient: _____________.

13. Blood was tested in clean surroundings.

a. Strongly agree b. Agree c. Neutral d. Disagree e. strongly disagree

14. You got the blood in time.

a. Strongly agree b. Agree c. Neutral d. Disagree e. strongly disagree

15. Blood was expensive.

a. Strongly agree b. Agree c. Neutral d. Disagree e. strongly disagree

16. Blood was properly tested before use.

a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

Summary of analysis:

Interview questions were asked from the doctors only. They told us in detail about all the matters

we asked from them. We interviewed 5 doctors from different departments. By the information

they gave us, we analyzed that the data of the patients is recorded digitally in SEHA’s database

which is also very secure. Every patient is assigned a login and password on their entry in the

hospital. Every hospital has a pharmacy in it. Moreover, some emergency medical supplies are

always available in each department for emergency use. These emergency supplies comprises

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painkillers, basic anti-bacterial ointments and pills and injections etc. Emergencies are handled

by experienced doctors which are present in emergency area 24/7. They handle the emergencies

with full care and attention. There are two blood banks of SEHA. Moreover they have small

repositories of blood in each branch and the blood is available near emergency wards for quick

service. The blood is tested carefully in clean environment before use.

The questionnaires were filled by the patient relatives in the hospital. From the information

provided by the patient relatives we calculated the percentage of the responses. These responses

are graphically shown below.

Environment of hospital is clean. Data is stored digitaly.

9% 1%
strongly strongly
agree agree
15%
agree agree

neutral neutral

disagree disagree
75%
strongly strongly
disagree 100% disagree

You get medical supplies in time. Doctors visit patients punctually.

1%
4%1% 10%
14% strongly strongly
agree 30% agree

agree agree

neutral neutral

disagree disagree

80% strongly 60% strongly

disagree disagree

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 Attitude of
Attitude ofother employees
doctors is good.
is supportive.

5%
10%
15% strongly
agree

agree
10%
neutral
63% disagree
7%
strongly
85% disagree

You are satisfied with the treatment here. Treatment is expencive.

5%
5% 7% 3% 15%
strongly strongly
agree agree

agree agree

neutral 25% neutral

disagree disagree
50%
strongly strongly
90% disagree disagree

Paitents are treated with full care. Hospital ambulance arrives on time.

8% 5%
10%
12% strongly strongly
agree agree

agree agree

neutral neutral

disagree disagree

80% strongly strongly

disagree 85% disagree

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 You got the blood on time.

8% Blood was expencive.

strongly
17% agree
7% 3% 15%
agree strongly
agree
neutral
agree
disagree
75% 25% neutral
strongly
disagree disagree
50%
strongly
disagree

Process identified:

The process we selected is blood bank management system of SEHA. Following are the

diagrams related to that blood bank management system.

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Data flow diagram:

9
Use-case diagram

10
Activity diagram:

11
Sequence diagram:

12
Class diagram:

Conclusion:

By the responses we got from interviews and questionnaires, we concluded that the overall

performance of the hospital is very good. Surroundings are clean and well managed. All the data

is recorded digitally that reduces the chance of loss of data or any mistakes. Also the duties of

the doctors is controlled digitally so the doctors perform their part of the job carefully, efficiently

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and visit the patients timely. Emergency wards are also very well managed and are always filled

with highly efficient doctors that are present 24/7 to offer their services to the patients in

emergency conditions. Patients are also very satisfied with the doctors in the hospital. However,

the treatment is expensive for some patients. Blood bank services is also very efficient in the

hospital. Due to the vast network of the hospital, many people donate blood to the hospital and

so the blood is mostly available in the time of emergencies. Medical supplication service is also

very efficient and medicines are available all the time in the hospital and there were only few

patients that had issues with the medical supply service. Thus, we can say that the overall

performance of the hospital is very good and well managed.

Future work:

We asked the doctors about the future plans that they had for the hospital. They told us briefly

about what they are planning to add up in SEHA. They were mainly looking up to add artificial

machines in the hospital and other machines that will make the work of the doctors easier and

efficient so the chance of error is reduced. They were mostly planning to import machinery in the

emergency wards and surgical departments as the work in those departments need more

precision that is difficult for a human to do. They said that machines would increase the success

rate in the surgeries and emergency cases.

In expanding the SEHA’s services, they said that they already have 12 hospitals and 2 blood

banks. In future they are planning to build hospitals in remote areas where there are not enough

medical services or are difficult to reach. Also they are planning to expand their services

internationally in the future so they will be able to serve larger part of the humanity.

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References:

1. Default //. (n.d.). Retrieved July 12, 2019, from

https://www.seha.ae/english/Pages/default.aspx

2. UML Diagram. (n.d.). Retrieved July 13, 2019, from https://www.smartdraw.com/uml-

diagram/

3. Definition Of Fact Finding Techniques Information Technology Essay. (n.d.). Retrieved

July 12, 2019, from https://www.ukessays.com/essays/information-technology/definition-

of-fact-finding-techniques-information-technology-essay.php

4. Hospital Information System: Questionnaire For Qualitative Research. (2017, March 25).

Retrieved July 13, 2019, from https://www.ravimagazine.com/hospital-information-

system-questionnaire-qualitative-research/

5. (n.d.). Retrieved July 15, 2019, from https://www.visual-paradigm.com/guide/data-flow-

diagram/what-is-data-flow-diagram/

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