Ara : “Hello, good morning miss.

Welcome to the peninsula group of hotels”

Sarah : “Hi, good morning”

Ara : “How may i assist you, miss?”

Sarah : “I wanted to inquire about the room reservation”

Ara : “Yes, please. When are you planning to visit miss?”

Sarah : “I will be in the city on 12th of this morning”

Ara : “A room for two, miss?”

Sarah : “Yes, please”

Ara : “Miss, would you prefer one with twin beds or a double bed?”

Sarah : “Either of them would do”

Ara : “And the accommodation is for how many days?”

Sarah : “Three nights and two days”

Ara : “Miss what kind of room would you prefer, a deluxe room or an executive one?”

Sarah : “What are the prices for both?”

Ara : “The executive room costs around $490 plus taxes where’s the deluxe room would be $590
plus taxes. Besides, the deluxe room has a beautiful oceanic view”

Sarah : “I would prefer a deluxe room”

Ara : “By what name I should book the room?”

Sarah : “Mrs. Sarah”

Ara : “Your contact number mrs?

Sarah : “666-92323”

Ara : “Mrs, I would need your credit card details for further reservation”

Sarah : “Yes, tell me what do you require?”

Ara : “I would need the credit card number and type”

Sarah : “It is visa card with number: 4134561111311156”

Ara : “And under whom is the card registered?”

Sarah : “I’m the cardholder”

Ara : “Ok, mrs! So a deluxe room has been booked for 12th of this month under the name Mrs.
Sarah. Check-in is at 12 o’clock. In case of additional queries. You can always call us”
Sarah : “Thank you!”

Ara : “Is there anything else you want to know?”

Sarah : “Nothing as of now”

Ara : “Okay mrs, it was nice talking to you. Have a nice day”

Sarah : “Same to you”