(NAME)

(Address) Phone: (Contact Number)

Email: (Formal Email Address)

Seven (7) years+ of experience as a call center representative with a history of top-ranked production
in inbound and outbound call centers. Routinely singled out for high-volume, high-quality work within
deadline-intensive settings spanning collections, customer service and sales areas.

EXPERIENCE
2022 – 2025 Verizon Calls Corp.
Call Center Representative
● Providing outstanding member service, support and maintaining strong
professional.
● Accurately completes related records, reports, and documentation in a timely
manner.
● Achieved customer satisfaction rating of 95% within six (6) months,
exceeding corporate target.
● Answering approximately 200 inbound customer calls per day in a friendly
and courteous manner.
● Employed elevated listening skills to soothe customer irritations. Two (2) of
my phone recordings were played by management as training tools.

2025 – 2030 McBee Inc.

Call Center Agent & Peer Mentor
● Make outbound customer service calls and provide world-class service in
every interaction for optimal call center performance and customer
satisfaction.
● Coordinate, provide work direction to, and develop Intermittent Call-Center
staff.
● Provide troubleshooting assistance to customers.
● Promoted to mentor 10-member team while providing exemplary
telemarketing outreach.
● Used coaching skills to help improve team performance by 25% over
previous year, with 50% more dials and 25% more sales.
● Work on special projects as assigned by the Call-Center Manager or
Management.
● Meet or exceed production standards of the Provider Relations Department.
Provides the following backup responsibilities.

EDUCATION
(School name)

SKILLS
● Strong team player with the ability to work within a close environment.
● Dependable attendance record with good work ethic.
● Ability to feel comfortable sitting for most of an eight (8) hour shift.
● Strong communication skills, courteous and professional manner.
● Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with
attention to detail.
● Strong experience with Microsoft Office, with a strong focus on Excel and Word.
● Strong professional telephone etiquette.
● Strong analytical skills and demonstrated ability to prioritize calls.
● Complaint Handling & Issue Resolution
● Demonstrated ability to learn new skills and apply the knowledge.