Q1: It determines the relationships between fields in an import set

table and fields in an existing ServiceNow table. Answer: transform

map
Q2: The simplest mapping method is where all of the field names of
the Import Set match the name of the fields on the target table where
the data will be transformed. Answer: Automatic mapping
Q3: can apply rules to all data entered into the system,
including data brought in through import sets, web services,
and data entered through the Mobile UI. However, they can be
opted out for web services and import sets
Answer: Data policy

Q4: No code is done to make field mandatory or read only?

Answer: UI policy
Q5: a new Import Set by importing data from an Excel spreadsheet to
a staging table can be done my?
Answer:Load data

Q6: provides a logical model of your company infrastructure by

identifying, controlling, maintaining, and verifying the CIs that exist.
Answer: CMDB

Q7: A standard and shared set of service related definitions

across our products and platform that will enable and support
true service level reporting.
Annswer: common service

Q8: A CMDB Framework across our products and platform that will
enable and support multiple configuration strategies.
Answer: Data model
Q9: How to Create a flow, Navigate to ? Answer: Process
Automation > Flow Designer.

Q10: this will automatically populate the Table field with

Request [sc_request]. Answer : Drag the Request pill from the
Data Panel to the Record field

Q11: software components that provide additional optional

features and functionalities within a ServiceNow instance.?
Answer: plugin

Q12: Every business rule include what to run? Answer: A) table ,

B) Timing, C) Conditions to evaluate D) Script to run

Q13: they can be moved from one instance of ServiceNow to

another? Answer: Update set

Q14: _________ are not captured in update set by default but you have
to manually add ? (choose 4)
A)Business rule
B) Reports
C) Dashboard
D)Data records
E) Homepage
F) View

Q15: Categories in knowledge base by default are ? (choose 2)

Q16: Steps of how to upload a update set are?

Answer: Retrieve, Preview, Commit
Q17: There are ways to interact with the Now Platform. Now
Platform interfaces are (Choose 3)? ) Now platform user
interface ,service portal, ServiceNow mobile apps

Q18: which is used to expand and collapse application and

module in application navigator? Answer: All Application
Q19: how we navigate to create a knowledge base ? options
are A) self-service>knowledge B) knowledge>Knowledge base
c)administrator>knowledge base

Q20: where would you navigate in order to update Now

Platform user interface branding, including the company logo
and colors? Answer: • System Properties > Basic Configuration
UI16
Q21: You can use to update multiple records at the same time?
( Choose 2) one is list editor second I don't know

Q22: ______ can track the amount of time that a task has been
open, to ensure that tasks are completed within an allotted
time? Service level Agreement

Q23: _____ can open a sidebar so you can do conservation with

others? Answer: Connect chat
Q24: messaging icon is called ? Connect chat
Q25: what shared report are for Audience? Answer: My report,
Global, All, Group

Q26: IT manager of your company is unable to see tasks in

Service-desk>my_Group whats the reason? options are A) it
manager is not part of My_group B) It manager not have a itil
role, other two option I don't remember

Q27: how user create a email notification ?

system Notification>email>Notification

Q28: How user create a report? Report>create New

Q29: user want to add a new field what are the ways ? (select 2)
Answer: A) right click on form header>configure>form design
B) right click on form header>configure>form layout

Q30: what provide information to policies, self-help tips,

troubleshooting and resolution steps? Knowledge
Q31: To orchestrate business process logic across the services
with little technical user knowledge we use? Flow designer
Q32: which trigger run a flow after a record has been created or
updated. ? record based trigger
Q33: ______ is a conversational bot platform that provides
assistance to help users obtain information, make decisions,
and perform common work tasks. ? Virtual agent
Q34: what is the difference between performance analytics and
report?
Q35: what security module does an admin use? (Choose 3)
Answer: 1.System properties>Security
2. system security> Access control
3.System security>high security setting

Q36: It is a unique 32 characters globally unique id used to identify a

record? Answer: sys_id.