Omolon Chienna

COMPETENCY BASED LEARNING MATERIALS
Sector : Health, Social and Other Community

Development Services
Qualification Title : Hilot Wellness Massage NC II
Unit of Competency : Plan the Hilot Wellness Program of Clients
Module Title : Plan the Hilot Program of Clients
Republic of the Philippines

Technical Education and Skills Development Authority
CALUBIAN NATIONAL VOCATIONAL SCHOOL
Calubian, Leyte
Plan Training
Session
HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL
Welcome to the module in Hilot Wellness Massage NC II. This module

contains training materials and activities for you to complete.
The unit of competency “Plan the hilot wellness program of clients”
contains knowledge, skills and attitudes required for a training course. It is
one of the specialized modules in Hilot Wellness Massage NC II.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. In each learning outcome,
there are Information Sheets and other resources (reference materials for
further reading to help you better understand the required activities). Follow
the activities on your own and answer the self-check at the end of each
learning outcome. You may use a blank answer sheet at the end of each
module (or get one from your facilitator/trainer) to write your answers for
each self-check. If you have questions, don’t hesitate to ask your facilitator
for assistance.
Recognition of Prior Learning (RPL)

You may already have some or most of the knowledge and skills
covered in this learner’s guide because you have:
 Been working for some time
 Already completed training in this area.
If you can demonstrate to your trainer that you are competent in a
particular skill/s, talk to him/her about having them formally recognize so
you don’t have to do the same training again. If you have a qualification or
Certificate of Competency form various training, show it to your trainer. If
the skills you acquired are still current and relevant to the unit/s of
competency they may become part of the evidence you can present in RPL. If
you are not sure about currency of your skills, discuss it with your trainer.
This module was prepared to help you achieve the required
competency in “Plan the hilot wellness program of clients”. This will be
the source of information for you to independently acquire knowledge and
skills in this particular trade, with minimum supervision or help from your
instructor.
Name: RIZA FORMENTERA CONJE
Qualification: HILOT WELLNESS MASSAGE NC II
Data Gathering Instrument for Trainee’s Characteristics

Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners
Language, Average grade in: Average grade in:

literacy and English Math
numeracy (LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
75 to 79 e. 75 to 79
Cultural and Ethnicity/culture:

language a. Ifugao
background
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others(please specify)_____________
Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male
b. Female
Age Your age: 27
Physical ability 1. Disabilities (if any) None
2. Existing Health Conditions (Existing illness if
any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others (please specify) ___________________
Previous TM Certificates
experience with a. TQ certified
the topic b. TM graduate
c. TM trainer
d. TM lead trainer
Number of years as a competency trainer None
Previous List down trainings related to TM

learning ________none______________
experience ___________________________
___________________________
National Certificates acquired and NC level
Training Level
HILOT WELLNESS MASSAGE NC-II
completed
Special courses Other courses related to TM

a. Units in education
b. Master’s degree units in education
c. Others(please
specify)
________NONE__
__
Learning styles a. Visual - The visual learner takes mental

pictures of information given, so in order
for this kind of learner to retain
information, oral or written, presentations
of new information must contain diagrams
and drawings, preferably in color. The
visual learner can't concentrate with a lot
of activity around him and will focus better
and learn faster in a quiet study
environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students

with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text.
Having to read long texts is pointless and
will not be retained by the auditory learner
unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities
where they can watch, listen and then
review what has happened.
f. Theorist - Learns most when ideas are
linked to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others (please
specify)
___________________
________
FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YE NO
S
1. Participate in workplace communication
1.1 Obtain and convey workplace information √
1.2 Participate in workplace meetings and √
discussions
1. 3 Complete relevant work related documents √
2. Work in A Team Environment
2.1. Describe team role and scope √
2.2 Identify own role and responsibility within √
team
2.3 Work as a team member
3. Practice Career Professionalism
3.1. Integrate personal objectives with √
organizational goals
3.2 Set and meet work priorities √
3.3 Maintain Professional Growth and √
Development
4. Practice Occupational Health and Safety Procedures
4.1 Identity hazards and risks √
4.2 Evaluate hazards and risks √
4.3 Control hazards and risks √
4.4 Maintain occupational health and safety (OHS) √
procedures
COMMOM COMPETENCIES
CAN I..?
1. Implement and monitor infection control policies and
procedures
1.1 Provide information to the work group about the √
organization’s infection control policies and
procedures
1.2 Integrate the organization’s infection control √
policy and procedure into work practices
1.3 Monitor infection control performance and √
implement improvements in practices
2. Respond effectively to difficult / challenging behaviour
2.1 Plan and respond to emergencies √
2.2 Report and review incidents √
1. Apply basic first aid
3.1 Assess the situation √
3.2 Apply basic first aid techniques √
3.3 Communicate details of the incident/event √
2. Maintain High Standard of client services
4.1 Communicate appropriately with patients √
4.2 Establish and maintain good interpersonal √
relationship with patients
4.3 Act in a respectful manner at all times √
4.4 Evaluate own work to maintain high standard
of patient services
CORE COMPETENCIES
CAN I..?
1. Plan the hilot wellness program of clients’
1.1 Identify vital information of the client √
1.2 Explain hilot √
1.3 Explain the hilot wellness services and √
products
1.4 Confirm hilot wellness program √
2. Provide preliminary services to clients’
2.1 Schedule clients √
2.2 Conduct preliminary services to clients √
3. Apply hilot wellness techniques
3.1 Prepare client for hilot wellness techniques √
3.2 Perform self-assessment for hilot wellness √
session
3.3 Perform hilot wellness techniques √
4.Providing post-advice and post-services to clients
4.1 Perform after care service √
4.2 Identify and explain the products √
4.3 Enumerate and explain other services √
Evidences/Proof of Current Competencies
Form 1.2: Evidence of Current Competencies acquired related to
Job/Occupation
Current
Proof/Evidence Means of validating
competencies
BASIC COMPETENCIES
Participate in Workplace Communication
Obtain and convey Certificate of Submitted photocopy of
workplace employment Hilot Wellness Massage
information NC II
Training certificate
Submitted Training
certificate
Participate in Certificate of Submitted photocopy of
workplace meetings employment Hilot Wellness Massage
and discussions NC II
Submitted photocopy of
Complete relevant Certificate of Submitted photocopy of
work related employment Hilot Wellness Massage
documents Training certificate NC II
Submitted photocopy of
Work in A Team Environment
Describe team role Certificate of Submitted Training
and scope employment certificate
Identify own role and Certificate of Submitted photocopy of
responsibility within employment Hilot Wellness Massage
team NC II
Work as a team Certificate of Submitted Training
member employment certificate
Practice Career Professionalism

Integrate personal Certificate of Submitted photocopy of
objectives with employment Hilot Wellness Massage
organizational goals Training certificate NC II
Set and meet work Certificate of Submitted Training

priorities employment certificate
Maintain professional Certificate of Submitted photocopy of

growth and employment Hilot Wellness Massage
development NC II
Practice Occupational Health and Safety Procedures

Identify hazards and Certificate of Submitted photocopy of
risks employment Hilot Wellness Massage
NC II
Evaluate hazards and Certificate of Submitted Training

risks employment certificate
Control hazards and Certificate of Submitted photocopy of

risks employment Hilot Wellness Massage
NC II
Maintain Certificate of Submitted Training

Occupational Health employment certificate
and Safety (OHS)
awareness
COMMON COMPETENCIES
Implement and monitor infection control policies and procedures
Provide information to Certificate of Submitted photocopy of
the work group about employment Hilot Wellness Massage
the organization’s NC II
infection control
policies and
procedures
Integrate the Certificate of Submitted Training
organization’s employment certificate
infection control Training certificate
policy and procedure
into work practices
Monitor infection Certificate of Submitted photocopy of
control performance employment Hilot Wellness Massage
and implement NC II
improvements in
practices
Respond effectively to difficult / challenging behavior
Plan and respond to Certificate of Submitted photocopy of
emergencies employment Hilot Wellness Massage
NC II
Report and review Certificate of Submitted Training

incidents employment certificate
Apply basic first aid

Assess the situation Certificate of Submitted photocopy of
employment Hilot Wellness Massage
NC II
Apply basic first aid Certificate of Submitted Training

techniques employment certificate
Communicate details Certificate of Submitted photocopy of

of the incident/event employment Hilot Wellness Massage
NC II
Maintain High Standard of client services

Communicate Certificate of Submitted photocopy of
appropriately with employment Hilot Wellness Massage
patients NC II
Establish and Certificate of Submitted Training

maintain good employment certificate
interpersonal Training certificate
relationship with
patients
Act in a respectful Certificate of Submitted photocopy of
manner at all times employment Hilot Wellness Massage
NC II
Evaluate own work to Certificate of Submitted Training

maintain high employment certificate
standard of patient
services
CORE COMPETENCIES
Plan the hilot wellness program of clients’
Identify vital Certificate of Submitted photocopy of
information of employment Hilot Wellness Massage
the client NC II
Explain hilot Certificate of Submitted photocopy of

NC II
Explain the hilot Certificate of Submitted Training

wellness employment certificate
services and Training certificate
products
Confirm hilot wellness Certificate of Submitted photocopy of

program employment Hilot Wellness Massage
NC II
Provide preliminary services to clients’

Schedule clients Certificate of Submitted photocopy of
Training certificate NC II
Conduct preliminary Certificate of Submitted Training

services to clients employment certificate
Apply hilot wellness techniques

Prepare client for Certificate of Submitted photocopy of
hilot wellness employment Hilot Wellness Massage
techniques NC II
Perform self- Certificate of Submitted Training

assessment for hilot employment certificate
wellness session Training certificate
Perform hilot wellness Certificate of Submitted photocopy of

techniques employment Hilot Wellness Massage
NC II
Provide advice on post hilot wellness services

4.1.1 Perform after Certificate of Submitted photocopy of
care service employment Hilot Wellness Massage
NC II
4.1.2 Identify and Certificate of Submitted Training

explain the employment certificate
products Training certificate
4.1.3 Enumerate and Certificate of Submitted photocopy of

explain other employment Hilot Wellness Massage
services NC II
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.
Form 1.3 Summary of Current Competencies Versus Required
Competencies
Required Units of Current Competencies Training

Competency/Learning Gaps/Requirement
Outcomes based on CBC s
Basic Competencies
1. Participate In 1. Participate In
Workplace Workplace
Communication Communication
1.1 Obtain and convey 1.1 Obtain and convey
workplace workplace
information information
1.2 Participate in 1.2 Complete relevant
workplace meetings work-related
and discussions documents.
1. 3 Complete relevant 1.3 Participate in
work related workplace meeting
documents and discussion.
2. Work in a team 2. Work In A Team

environment Environment
2.1. Describe team role 2.1. Describe team role
and scope and scope
2.2. Identify own role and 2.2. Identify own role
responsibility within and responsibility
team within team
2.3 Work as a team 2.3 Work as a team
member member
3. Practice Career 3. Practice Career

Professionalism Professionalism
3.1. Integrate personal 3.1. Integrate
objectives with personal objectives
organizational goals with organizational
3.2 Set and meet work goals
priorities 3.2 Set and meet
work priorities
3.3 Maintain 3.3 Maintain
Professional Growth Professional Growth
and Development and Development
4. Practice Occupational 4. Practice
Health And Safety Occupational Health
4.1 Identity hazards And Safety
and risks 4.1 Identity hazards
4.2 Evaluate hazards and and risks
risks 4.2 Evaluate hazards
4.3 Control hazards and risks
and risks 4.3 Control hazards
4.4 Maintain and risks
occupational health and 4.4 Maintain
safety (OHS) awareness occupational health
and safety (OHS)
awareness
Required Units of Required Units of Training
Competency/Learning Competency/Learning Gaps/Requirement
Outcomes based on CBC Outcomes based on s
CBC
COMMON COMPETENCIES
1. Implement and 1. Implement and
monitor infection monitor infection
control policies and control policies and
procedures procedures
1.1 Provide information 1.1 Provide
to the work group information to the
about the work group about
organization’s the organization’s
infection control infection control
policies and policies and
1.2 Integrate the 1.2 Integrate the
organization’s organization’s
infection control infection control
policy and procedure policy and
into work practices procedure into
work practices
1.3 Monitor infection
control performance 1.3 Monitor infection
and implement control performance
improvements in and implement
practices
improvements in
practices
2. Respond effectively 2. Respond effectively
to difficult / to difficult /
challenging behavior challenging
2.1Plan and respond behavior
to emergencies 2.1Plan and respond
2.2Report and review to emergencies
incidents 2.2 Report and review
incidents
3. Apply basic first aid 3. Apply basic first aid
3.1 Assess the 3.1 Assess the
situation situation
3.2 Apply basic first aid 3.2 Apply basic first
techniques aid techniques
3.3 Communicate 3.3 Communicate
details of the details of the
incident/event incident/event
4.Maintain High 4.Maintain High
Standard of client Standard of client
services services
4.1 Communicate 4.1 Communicate
appropriately with appropriately with
patients patients
4.2 Establish and 4.2 Establish and
maintain good maintain good
interpersonal interpersonal
relationship with relationship with
patients patients
4.3 Act in a respectful 4.3 Act in a respectful
manner at all times manner at all times
4.4 Evaluate own work 4.4 Evaluate own work
to maintain high to maintain high
standard of patient standard of patient
services services
CORE COMPETENCIES
1. Plan the hilot 1. Plan the hilot
wellness program of wellness program
clients’ of clients’
1.1 Identify vital
1.1 Identify vital
information of the
information of the client
client
1.2 Explain hilot 1.2 Explain hilot
1.3 Explain the hilot 1.3 Explain the hilot
wellness services and wellness services
products and products
1.4 Confirm hilot
1.4 Confirm hilot wellness program
wellness program
2. Provide preliminary 2 Provide preliminary

services to clients’ services to clients’
2.1 Schedule clients 2.1 Schedule clients
2.2 Conduct
2.2 Conduct
preliminary services to
clients
clients
3.Apply hilot wellness 3. Apply hilot wellness
techniques techniques
3.1 Prepare client for 3.1 Prepare client
hilot wellness for hilot wellness
3.2 Perform self- 3.2 Perform self-
assessment for hilot assessment for hilot
wellness session wellness session
3.3 Perform hilot 3.3 Perform hilot
wellness techniques wellness techniques
4.Provide advice on 4.Provide advice on
post hilot wellness post hilot wellness
services services
4.1.1 Perform aftercare 4.1.1 Perform aftercare
service service
4.1.2 Identify and explain 4.1.2 Identify and
the products explain the products
4.1.3 Enumerate and 4.1.3 Enumerate and
explain other explain other services
services
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.
Form No. 1.4: Training Needs
Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
1. Identify vital information of the client
2. Explain hilot
Plan Hilot Wellness
3. Explain the hilot wellness services and Program of Clients
products
4. Confirm hilot wellness program
SESSION PLAN
Sector : Health, Social and Other Community Development Services

Qualification Title : Hilot Wellness Massage NC II
Unit of Competency : Plan the Hilot Wellness Program of Clients
Nominal Duration : 16 hours
Module Title : Plan the Hilot Wellness Program of Clients
Learning Outcomes:
Upon completion of this module, the trainee/student must be able to:
LO1 Identify vital information of the client
LO2 Explain Hilot
LO3 Apply The Hilot Massage Techniques
LO4 Explain the Hilot Wellness Services and Products
A. INTRODUCTION
This module covers the knowledge, skills and attitude required to work effectively within a therapeutic massage
framework.
B. LEARNING ACTIVITIES
LO 1: Identify Vital Information of the Client
Learning Content Methods Presentation Practice Feedback Resource Time
Document No.
Hilot Wellness Massage NC Provide Preliminary Services to client Issued by:
II
Prepared by: 1 of 5
Chienna S. Omolon
Revision # 01
s
 Communicatio  Modular Listen Carefully to Participate in Evaluation of the CBLM 10
n Skills Self-Paced your trainer Discussion Answer Reference min.
instruction
 Individualize Read Information Answer Self- Determine the CBLM 10
d Study Sheet No. 2.1-1 Check No. 2.1- correct answers Reference min.
1 with answer key
2.1-1
 Telephone  Lecture/ Listen Carefully to Participate in Evaluation of the CBLM 10
Etiquette Discussion your trainer Discussion Answer Reference min.
2 with answer key
2.1-2
 Role Play Role Playing on Perform Task Relate your CBLM 20
Telephone Sheet No 2.1-2 performance to Reference min.
Conversation the Learning
content
 Listening  Lecture/ Listen Carefully to Participate in Evaluation of the CBLM 10
Skills Discussion your trainer Discussion Answer Reference min.
3 with answer key
2.1-3
Document No.
II
Prepared by: 2 of 5
Chienna S. Omolon
Revision # 01
 Lecture/ Listen Carefully to Participate in Evaluation of the CBLM 10
 Non- verbal Discussion your trainer Discussion Answer Reference min.
Communication
4 with answer key
2.1-4
 Preparation of  Lecture/ Listen Carefully to Participate in Evaluation of the CBLM 10
Appointment Discussion your trainer Discussion Answer Reference min.
Schedule
5 with answer key
2.1-5
 Film View Video on Perform Job Relate your CBLM, 20
Viewing Scheduling clients Sheet 2.1-5 performance to Computer min.
the Learning Projector
content
LO 2: Explain Hilot
Learning Methods Presentation Practice Feedback Resource Time
Content s
 Effective  Lecture/ Listen Carefully Participate in Evaluation of the CBLM 10 min.
Customer Discussion to your trainer Discussion Answer Reference
Services
 Individualized Read Answer Self- Determine the CBLM 10 min.
Document No.
II
Prepared by: 3 of 5
Chienna S. Omolon
Revision # 01
Study Information Check No. 2.2- correct answers Reference
Sheet No. 2.2-1 1 with answer key
2.2-1
 Record  Lecture/ Listen Carefully Participate in Evaluation of the CBLM 10 min.
Keeping Discussion to your trainer Discussion Answer Reference
2.2-2
 Demonstratio The trainer will Perform Check CBLM 15 min.
n demonstrate on Operation Performance using Manuals
How to Operate Sheet No. 2.2- Performance Reference
a Computer 2 Criteria Checklist Computer
2.2-2
The trainer will Perform Job Check CBLM 15 min.
demonstrate Sheet 2.2-2 Performance using Manuals
How Keeping the Performance Reference
Clients Record Criteria Checklist Computer
2.2-2
 Receiving and  Lecture/ Listen Carefully Participate in Evaluation of the CBLM 10 min.
Preparing the Discussion to your trainer Discussion Answer Reference
client or guest
Document No.
II
Prepared by: 4 of 5
Chienna S. Omolon
Revision # 01
2.2-3
 Film Viewing View video on Perform Job Relate your CBLM, 10 min.
“How to take Sheet 2.2-3 performance to Computer
Vital Signs of the the Learning Projector
Client” content
 Hilot Wellness  Lecture/ Listen Carefully Participate in Evaluation of the CBLM 10 min.
Products, Discussion to your trainer Discussion Answer Reference
Services and
Programs
2.2-4
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

The trainee learned how to conduct preliminary services to client according to Qualification Standard. The trainee developed
positive work values enhanced the use of multimedia, equipment or materials and technology presentation.
Document No.
II
Prepared by: 5 of 5
Chienna S. Omolon
Revision # 01
PARTS OF A COMPETENCY-BASED LEARNING MATERIAL
PACKAGE
References/Further Reading
Performance Criteria Checklist
Operation/Task/Job Sheet
Self Check Answer Key
Self Check
Information Sheet
Learning Experiences
Learning Outcome Summary
Module Content
List
Module
of Competencies
Content
Front Page
In our efforts to standardize CBLM,

the above parts are recommended for
use in Competency Based Training
(CBT) in Technical Education and
Skills Development Authority (TESDA)
Technology Institutions. The next
sections will show you the
components and features of each part.
Provide Preliminary Document No.

CBLM in Hilot Services to Client
Wellness Issued by: 1 of 39
Massage NC II
Prepared by:
Chienna S. Omolon
Revision # 01
Qualification Title: Hilot Wellness Massage NC II
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
No. Unit of Competency Module Title Code
BASIC COMPETENCY
Participate in Participating in 500311105
1 workplace workplace
communication communication
Work in a team Working in a team 500311106

2 environment environment
Practice career Practising career 500311107

3 professionalism professionalism
Practice occupational Practising occupational 500311108

4 health and safety health and safety
COMMON COMPETENCY
Implement and Implementing and
monitor infection monitor infection HCS323201
1 control policies and control policies and
Respond effectively Responding effectively to HCS222202
2 to difficult / difficult / challenging
challenging behavior behavior
Apply basic first aid Applying basic first aid HCS323203
3
Maintain High Maintaining High HCS323204

4 Standard of client Standard of client
services services
CORE COMPETENCY
Plan the hilot Planning the hilot HCS222301

1. wellness program of wellness program of
clients’ clients’

Massage NC II
Prepared by:
Chienna S. Omolon
Revision # 01
HCS222302
Provide preliminary Providing preliminary
2.
HCS222303
Apply hilot wellness Applying hilot wellness
3.
Provide post advice and

Provide post advice and post-services to hilot HCS222304
post-services to hilot clients
4. clients

Massage NC II
Prepared by:
Chienna S. Omolon
Revision # 01
MODULE CONTENT
UNIT OF COMPETENCY: Plan the Hilot Wellness Program of the Clients
MODULE TITLE : Plan the Hilot Wellness Program of the Clients
MODULE DESCRIPTOR: This module covers the knowledge, skills and

attitudes required to provide preliminary
services to hilot wellness clients, including
scheduling/ preparing clients appointments
and conducting preliminary services.
NOMINAL DURATION: 16 Hours
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
LO1 Identify vital information of the client
LO2 Explain Hilot
LO3 Apply The Hilot Massage Techniques
LO4 Explain the Hilot Wellness Services and Products
ASSESSMENT CRITERIA:
1. Relevant information are obtained from the client to determine
their expectations/requirements
2. Contra indications are identified and referred to an appropriate
professional based on standard operating procedures
 Relevant information of the Client/s

 Contra-indications
 Inter/Intra Personal Relationship
 Information Gathering
 Standard Operating Procedures (SOP)

Massage NC II
Prepared by:
Chienna S. Omolon
Revision # 01
Contents:
1. Hilot wellness programs variations are explained to
the client.
2. The client’s needs are assessed according to the
Hilot wellness program.
3. Records and documents of clients are prepared
according to workplace policies and procedures.
Assessment Criteria:
 Hilot wellness programs variations.
 Client’s needs assessment.
 Client’s records and documents preparation.
 Workplace policies and procedures
Conditions:
The students/trainees must be provided with the following:
 Learning Materials
 Manuals
 Charts
 Handouts
 References
 Forms
 IT related and instructional video materials – optional
Methodologies:
 Observation
 Group discussion
 Demonstration
 Self-pace learning
Assessment Method:
o Interview/Oral
o Written

Massage NC II
Prepared by:
Chienna S. Omolon
Revision # 01
Learning Experiences
Learning Outcome 1
Learning Activities Special Instructions
Read information sheet #1.1-1 Read and understand the
information sheet and check
yourself by answering the self-
Answer self-check #1.1-1 check. You must answer all
questions correctly before
proceeding to the next activity.
proceeding to the next activity
Read information Read information Read and understand the
sheet #1.1-1 information sheet and check
check. You must answer all
Answer self-check #1.1-1 questions correctly before
Massage NC II Prepared by: SSVTC
Chienna S. Omolon
Revision # 01
Answer self-check #1.1-1 yourself by answering the self-
check. You must answer all
Perform job sheet #1.1-1 Job sheet will help you practice
techniques and procedures your skills.
The Performance Criteria Checklist
Evaluate performance using will guide and help you evaluate
performance criteria checklist key your work as you are performing
your skills.
#1.1-1
Evaluate your own work using the
Performance Criteria. When you are
ready, present your work to your
trainer for final evaluation and
recording.
If you have questions about the use
of the matrix, please ask your
trainer.
Information Sheet #1.1-1

Vital Signs

Chienna S. Omolon
Revision # 01
Learning Objectives:
After reading this INFORMATION SHEET, you MUST be able to:
1. Fully understand vital signs and its normal rates;
2. Learn how to get vital signs
Introduction:
This information sheet will allow you to have an increased knowledge in

getting vital signs.
What are vital signs?
Vital signs are used to measure the body’s basic functions. These
measurements are taken to help assess the general physical health of a
person, give clues to possible diseases, and show progress toward recovery.
The normal ranges for a person’s vital signs vary with age, age, gender, and
overall health. There are four main vital signs: body temperature, blood
pressure, pulse (heart rate), and breathing rate.
What is body temperature?
The normal body temperature of a person varies depending on gender,

recent activity, food and fluid consumption, time of day, and in women, the
stage of menstrual cycle.
What is pulse rate?
The pulse rate is a measurement of the heart rate, or the number of times
the heart beats per minute. As the heart pushes blood through the arteries,
the arteries expand and contract with the flow of the blood. Taking a pulse
not only measures the heart rate, but also can indicate the following:
Heart rhythm and strength of the pulse
How to check your pulse?
Using the first and second fingertips, press firmly but gently on the arteries
until you feel a pulse.
Begin counting the pulse when the clocks second hand is on the 12.
Count your pulse for 60 seconds (or for 15 seconds and then multiply by
four to calculate beats for minute).
Chienna S. Omolon
Revision # 01
When counting, do not watch the clock continuously, but concentrate on the
beats of the pulse.
If unsure about your results, ask another person to count for you.
What is respiration rate?
The respiration rate is the number of breaths a person takes per minute.
The rate is usually measured when a person is at rest and simply involves
counting the number of breaths for one minute by counting how many times
the chest rises. Respiration rates may increase with fever, illness and with
other medical conditions. When checking respiration, it is important to also
note whether a person has any difficulty breathing.
What is blood pressure?
Blood pressure is measured with a blood pressure cuff, and stethoscope by

a nurse or other health care provider, is the force of the blood pushing
against the artery walls. Each time the heart beats, it pumps blood into the
arteries, resulting in the highest blood pressure as the heart contracts. One
cannot take his or her own blood pressure unless an electronic blood
pressure monitoring device is used. Electronic blood pressure monitors may
also measure the heart rate, or pulse.
VITAL SIGNS NORMAL RANGE
Normal vital sign ranges for the average healthy adult while resting are:
Blood pressure: 90/60 mm/Hg to 120/80 mm/Hg

Breathing: 12-18 breaths per minute
Pulse: 60-100 beats per minute
Temperature: 97.8-99.1 degrees Fahrenheit/average 98.6 degrees
Fahrenheit
Self-Check 1.1.2
(Fill in the blanks): Write the correct answer in the blanks provided.
Chienna S. Omolon
Revision # 01
1. Are used to measure the body’s basic functions.
2. It is a measurement of the heart rate or the number
of times the heart beats per minutes.
3. It is the number of breaths a person takes per
minutes.
4. It is the normal range of blood pressure.
5. It is the normal pulse rate.
Answer Key
1. Vital Signs
2. Pulse Rate
Chienna S. Omolon
Revision # 01
3. Respiratory Rate
4. 120/80 mm/Hg
5. 60-80 beats per minute
Information Sheet 1.1-4
After reading this INFORMATION SHEET, You MUST be able to:
Chienna S. Omolon
Revision # 01
1. Fully understand what is Hilot.
2. Learn and appreciate the Benefits of Hilot.
Introduction:
This information sheet will allow you to have an increased knowledge in the
concept of Hilot and its benefits given to individuals.
Self-check 1.1.2
(Enumeration)
I. Enumerate the ingredients and techniques of Hilot therapy.(1-4)
II. Give the benefits of Hilot (1-6)
Answer Key
I. Ingredients and techniques of Hilot therapy. (1-4)
1. Virgin coconut oil

Chienna S. Omolon
Revision # 01
2. Warm banana leaves
3. Masseur applies pressure by 90% and 10% thumbs gentle
massage strokes
4. Patting and gently pinching for reducing pain and impairing
muscle development
II. Benefits of Hilot (1-6)
1. Softens hardened formation in areas of cartilage,

tendons and muscles.
2. Allows good blood circulation in all muscle cells,
which tightens and improves the appearance of skin
3. Reduces muscle pain
4. Eliminates physical tension and pain
5. Evokes a feeling of comfort
6. Relieves stress.
TASK SHEET # 1.1.1
Title: Hilot Techniques
Performance Objective: Given the benefits of Hilot, you should be able

Chienna S. Omolon
Revision # 01
to perform and demonstrate the steps in doing
hilot massage.
Supplies/Materials : massage bed, towel, alcohol/sanitizer, massage

oil, banana leaf, candle, cotton balls, ventosa cups
Equipment : thermometer and electronic blood pressure monitor
Steps/Procedure:
1. Ask the client to do prone position or lying face down.
2. Expose the back and cover his/her lower extremities with towel.
3. Apply oil on his/her back.
4. Do banana leaf scanning to know the area that has pain
Assessment Method:
Demonstration
Observation
Performance Criteria Checklist #1.1-1
CRITERIA YES NO
Did you….
Chienna S. Omolon
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1. Ask the client to do prone position or lying face
down.
2. Expose the back and cover his/her lower
extremities with towel.
3. Apply oil on his/her back.
4. Do banana leaf scanning to know the area that
has pain
5.
6.
7.
8.

Chienna S. Omolon
Revision # 01
JOB SHEET 2.2-2
Title: Keeping the Clients Record
Performance Objective: Given the necessary materials you should

be able to record the following files of the client’s.
Supplies/Materials : Client’s form
Equipment : Computer and laptop.
Steps/Procedure:
1. Turn on the computer properly.
2. Open the client’s record file.
3. In information sheet questionnaires you should input the
information of the client’s form.
4. Save the important information of the client’s.
5. Log out/shutdown the computer or laptop.
Assessment Method:
Demonstration
Oral and written

Chienna S. Omolon
Revision # 01
Performance Criteria Checklist 2.2-2
CRITERIA
YES NO
Did you….
1. Turn on the computer properly?
2. Open the file of record keeping?
3. Record and encode the client’s files successfully?
4. Check the files before shutdown?
5. Shutdown the computer properly?
6. Unplug the power cord?

Chienna S. Omolon
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CLIENT’S DATA REPORT SAMPLE
Health History
The Past Medical History -- These details will enable you to establish the
client's state of health; the likelihood of any contra-indications as a result of
past illnesses; whether particular care must be taken over certain areas and
whether medical referral is necessary. If the client suffers from a condition
that is an absolute contra-indication, then massage must not be given.
 Surgical operations
 Pregnancies
 Serious illness
The Present Medical History -- These details will indicate whether massage
will be helpful to this client and will influence the type of massage to be
given, e.g. If the client is stressed then a relaxing massage will be the
choice. If there is a pain and stiffness then the massage will be adapted to
meet these needs.
 Medication
 General Health
 Current Treatment
 Identification of stress: work, home or other sources.
A. CONTRAINDICATIONS
What are the contraindications to massage?
Massage is non-invasive, relaxing and natural. It is therefore generally
considered a safe treatment for most people. However, there are three types
of contraindication: TOTAL, when massage should not be performed at all,
LOCAL, when massage can be performed but not over the contraindicated
areas and MEDICAL, when massage can only be performed once medical
permission has been granted.
1. Total Contraindications
When you have any of these conditions, the therapist should not
massage:
* Fever
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* Contagious or infectious diseases
* Under the influence of drugs or alcohol
* Recent operations
* Neuritis
* Skin diseases
2. Local Contraindications
The therapist can massage but not over any areas affected by:
* Varicose veins
* Undiagnosed lumps or bumps
* Pregnancy
* Bruising
* Cuts
* Abrasions
* Sunburn
* Undiagnosed pain
* Inflammation
3. Medical Contraindications
If you suffer from any of the following conditions, massage can only
take place once it has been approved by a Physician.
* Cardio-vascular conditions (thrombosis, phlebitis, hypertension, heart
conditions)
* Any condition already being treated by a medical practitioner
* Oedema
* Psoriasis or eczema
* High blood pressure
* Osteoporosis
* Cancer
* Nervous or psychotic conditions
* Heart problems, angina, those with pacemakers
* Epilepsy
* Diabetes
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* Bell’s palsy, trapped or pinched nerves
* Gynecological infections
B. Get the Vital Signs

Vital Signs
Vital signs include the measurement of:
temperature, respiratory rate, pulse, blood
pressure and, where appropriate, blood oxygen
saturation. These numbers provide critical
information (hence the name "vital") about a
patient's state of health. In particular, they:
1. Can identify the existence of an acute medical problem.
2. Are a means of rapidly quantifying the magnitude of an illness and how
well the body is coping with the resultant physiologic stress. The more
deranged the vitals, the sicker the patient.
3. Are a marker of chronic disease states (e.g. hypertension is defined as
chronically elevated blood pressure).
1. Temperature -- Refers to the degree of hotness and coldness of the body.

The normal body temperature: 36.5 - 37.5
Using a Digital Thermometer

You can get fast and accurate readings
with digital thermometers. You can use digital
thermometer in three Ways:
Oral (in the mouth)
Rectal (in the bottom)
Axillary (under the arm)
Do not use the same thermometer for both oral and
rectal readings. Be sure to label your thermometer
either oral or rectal to know the difference.
2. Pulse -- Important vital sign in the event of cardiac arrest. Normal rate:
60 to 100 beats per minute.
How to Check your Pulse
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Use your index finger and middle
finger when finding your pulse. Dont use your
thumb, as its own pulse is strong enough to
interfere with your reading. Find the radial pulse,
this is the pulse on the side of the wrist nearest
your body. Use the pads of your fingers place
them just below the wrist creases on the thumb
side. Press lightly until you feel the blood pulsing
under your skin. If necessary, move your fingers around a bit until you feel
the pulse. (It's there, just not always easy to locate.) Find the carotid pulse,
to feel a pulse on the side of the neck just below the new line, place your
index and middle fingers in the hollow between the windpipe and the large
muscle in the neck. Press lightly until you feel a pulse. This is sometimes
easier than finding the pulse in your wrists.
Check the strength of the pulse to see if it is strong or weak

The strength of your pulse cannot be calculated precisely, but
experienced professionals will characterize a pulse as weak, faint, strong or
bounding. This is an indication of the health of the heart and vascular
system.
Check the rhythm of your pulse
You're looking for regularity of pulsations and the pauses
between them. If your pulse is steady, note it as regular. If you detect a skip
or other fluctuation in the pulse, it may be termed irregular. This is not
necessarily a cause for alarm, but if you note a consistent irregularity, you
should seek medical advice.
How to check your Blood Pressure with a sphygmomanometer

Setting up the equipment, sit down and open the blood
pressure testing kit. Sit down at a table or desk where you can easily set up
the necessary equipment. Remove the cuff, stethoscope, pressure gauge,
and bulb from the kit, taking care to untangle the various tubes.
In order to measure the BP, proceed as

follows:
1. Wrap the cuff around the patient's upper
arm so that the line marked "artery" is roughly
over the brachial artery, located towards the
medial aspect of the antecubital fossa (i.e. the
crook on the inside of their elbow). The
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placement does not have to be exact nor do you actually need to identify this
artery by palpation.
2. Put on your stethoscope so that the ear pieces are angled away from your
head. Twist the head piece so that the bell is engaged. This can be verified
by gently tapping on the end, which should produce a sound. With your left
hand, place the bell over the area of the brachial artery. While most
practitioners use the diaphragm of the stethoscope, the bell is actually be
superior for picking up the low pitched sounds used for measuring BP. It's
worth mentioning that a number of different models of stethoscopes are
available on the market, each with its own variation on the structure of the
diaphragm and bell. Read the instruction manual accompanying your
stethoscope in order to determine how your device works.
3. Grasp the patient's right elbow with your right hand and raise their arm
so that the brachial artery is roughly at the same height as the heart. The
arm should remain somewhat bent and completely relaxed. You can provide
additional support by gently trapping their hand and forearm between your
body and right elbow. If the arm is held too high, the reading will be
artifactually lowered, and vice versa.
4. Turn the valve on the pumping bulb clockwise (may be counter clockwise
in some cuffs) until it no longer moves. This is the position which allows air
to enter and remain in the bladder.
5. Hold the bell in place with your left hand. Use your right hand to pump
the bulb until you have generated 150 mmHg on the manometer. This is a
bit above the top end of normal for systolic blood pressure (SBP). Then
listen. If you immediately hear sound, you have underestimated the SBP.
Pump up an additional 20 mmHg and repeat. Now slowly deflate the blood
pressure cuff (i.e. a few mm Hg per second) by turning the valve in a
counter-clockwise direction while listening over the brachial artery and
watching the pressure gauge. The first sound that you hear reflects the flow
of blood through the no longer completely occluded brachial artery. The
value on the manometer at this moment is the SBP. Note that although the
needle may oscillate prior to this time, it is the sound of blood flow that
indicates the SBP.
6. Continue listening while you slowly deflate the cuff. The diastolic blood
pressure (DBP) is measured when the sound completely disappears. This is
the point when the pressure within the vessel is greater then that supplied
by the cuff, allowing the free flow of blood without turbulence and thus no
audible sound. These are known as the Sounds of Korotkoff.
7. Repeat the measurement on the patient's other arm, reversing the
position of your hands. The two readings should be within 10-15 mm Hg of
each other. Differences greater than this imply that there is differential
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blood flow to each arm, which most frequently occurs in the setting of
subclavian artery atherosclerosis.
8. Occasionally you will be unsure as to the point where systole or diastole
occurred and wish to repeat the measurement. Ideally, you should allow the
cuff to completely deflate, permit any venous congestion in the arm to
resolve (which otherwise may lead to inaccurate measurements), and then
repeat a minute or so later. Furthermore, while no one has ever lost a limb
secondary to BP cuff induced ischemia, repeated measurement can be
uncomfortable for the patient, another good reason for giving the arm a
break.
9. Avoid moving your hands or the head of the stethoscope while you are
taking readings as this may produce noise that can obscure the Sounds of
Koratkoff.
10. You can verify the SBP by palpation. To do this, position the patient's
right arm as described above. Place the index and middle fingers of your
right hand over the radial artery. Inflate the cuff until you can no longer feel
the pulse, or simply to a value 10 points above the SBP as determined by
auscultation. Slowly deflate the cuff until you can again detect a radial pulse
and note the reading on the manometer. This is the SBP and should be the
same as the value determined with the use of your stethoscope.
A few clinically relevant thoughts about high blood pressure:

Hypertension is very common disease (> 25% in US affected) & defined on
basis of severity:
Pre-hypertension : Systolic BP 120-140 or diastolic BP 80-90.
Stage I hypertension: Systolic BP > 140-160 or diastolic BP >90-100.
Stage II: Systolic BP > 160 or diastolic BP > 100.
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Self-Check No. 2.2-3
TRUE OR FALSE
Direction: Read the following statement carefully. Write the
word TRUE if the statement is correct, and FALSE if the statement
is wrong.
1. It is good to have a smile on your face for the person standing before you,
because your facial expression says more than your words.
2. The proper way of conversation with your clients is to greet them using
their name. And helps them feel like you care about them personally and
professionally.
3. It is not advisable to keep good notes of your conversation because when

you are finished with your meeting, it is useless, you’re wasting your time
for having that kind of notes.
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4. Meeting your customer for the first time, keep your focus only from your
customer and not their needs. Keep any conversation surrounding you to a
minimum, and enable the customer to talk about themselves.
5. To have a positive attitude, you should be Maintain that attitude while

conducting business, because it is a great way to begin a business
relationship.
6. Once you have a good idea of what your client’s need, ask how they want
you to help them. Be specific about the products and services your company
provides, and ask them which ones they believe would most effectively meet
their needs.
7. In identifying the vital information of your client, it is necessary to have

personal details to contact the client quickly should you need to cancel or
change an appointment or for any other reason. They will also enable you to
seek advice from his/her doctor.
8. To check your pulse you need to use your index finger and middle finger
when finding your pulse.
9. Blood pressure is the measurement of the pressure or force of blood
against the walls of your arteries. Normal blood pressure is written as two
numbers, such as 140/90 millimeters of mercury.
10. A normal pulse rate for a healthy adult at rest ranges from 60 to 80
beats per minute.
MULTIPLE CHOICE: Read and analyze the statement carefully.

Choose the letter of the correct answer. Write
your answer on the space provided.
_________1. Which of the following can be used to measure the body's basic
functions. These measurements are taken to help assess the general
physical health of a person, give clues to possible diseases, and show
progress toward recovery.
a. Vital Temperature c. Vital cure
b. Vital Signs d. Vital work
_________2. These details will again highlight contra-indications that will
indicate whether massage would be suitable for the client. They will also
provide information regarding the client's previous experience of massage.
a. Massage Analysis c.Massage Operation
b. Massage Synthesis d. Massage Work
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_________3. In the four main vital, Which of the following signs is the
pressure is the measurement of the pressure or force of blood against the
walls of your arteries.
a. Respiratory rate c. Blood Pressure
b. Pulse rate d.Body Temperature
_________4. Among the four main types, Which of these have measured
using a thermometer inserted into the mouth, anus, or placed under the
armpit.
b. Pulse rate d.Body Temperature
_________5. How to provide critical information about a patient's state of
health.
a. According to their Vital Organs c. According to their Vital Signs
b. According to their Vital Cells d. According to their Vital System
_________6. Which of the following types of contraindication can be suffer
from any bad conditions, so that massage can only take place once it has
been approved by a Physician.
a. Local Contraindication c. Total Contraindication
b. Medical Contraindication d.Proper Contraindication
_________7. It is refers to the degree of hotness and coldness of the body.

a. Temperature c. Pulse Rate
b. Hypertension d. Blood Pressure
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ANSWER KEY 2.2-3
Test I – True or False

1. True
2. True
3. False
4. False
5. True
6. True
7. True
8. True
9. False
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10. False
Test II – Multiple Choice

1. B
2. A
3. C
4. D
5. C
6. B
7. A
JOB SHEET 2.2-3

Title: Getting the vital signs of the client
Performance Objective: Given the necessary materials, You should be

able to get the vital signs of the client.
Supplies/Materials : Sphygmomanometer, Stethoscope, Watch,

Digital Thermometer, Pen, Alcohol, and
Notebook
Equipment : N/A
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Steps/Procedure:
1. Before you apply the massage, wash your hand properly and
apply alcohol.
2. Receive Client
3. Using your finger and watch you can get the pulse rate of the
client.
4. Using digital thermometer you can get the body temperature
of the client.
5. Using BP tools you can get the blood pressures.
6. Don’t forget to record the vital signs manually.
Assessment Method:
Demonstration
Oral and written
Performance Criteria Checklist 2.2-3
CRITERIA
YES NO
Did you….
1. Have a communication with the client, according to
policies and procedures?
2. Get the Pulse rate?
3. Get the Temperature?
4. Get the Blood Pressure?
5. Record the data manually?
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Information Sheet No. 2.2-4
“HILOT WELLNESS MASSAGE PRODUCTS AND SERVICES”
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Appreciate the products and services of hilot wellness massage to
clients.
INTRODUCTION
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HILOT (Filipino Traditional Massage) Is the ancient Filipino healing
method practiced for thousands of years. Hilot refers to both the technique
and the practitioner. Characterized by slow deliberate strokes and removal
of blockages or “Lamig”. Banana leaves and Virgin coconut oil are key
elements in this treatment. Highly recommended for individuals with upper
back aches and stress related pains and anxiety.
The Hilot Method, therapists are trained in massage and

mind/body connections. Using bare hands to scan the body through touch,
as well as various herbs, medicinal plants and banana leaves, the
practitioner diagnoses which areas are energetically imbalanced. Through
deep massage, the goal of hilot treatment is to restore harmony and balance
to the body.
Treatment provided by a manghihilot is holistic, encompassing all

aspects of life and living, including biological, psychological, social and
behavioral. A good hilot practitioner identifies a client’s ailment by sensing
his energy and corrects the person’s energy imbalance through massage,
bringing about biochemical reactions that aid the body in healing itself.
 Hilot Massage Services – Banana Leaf Method,

banana leaves are natural ionizer that works on bio-
energy with its application to the skin to a certain
part of the body and determines which part of the
body needs necessary attention and recovers
balance and harmony to the body. Banana leaves
also have an antiseptic effect. It has been a useful way of treating
illnesses from flu to sprains and even bone dislocations. It is
embedded in the Filipino culture and is still into practice as an
alternative medicine massage.
 S u o b - -
been utilized in various Filipino ethnic groups
to drive away elements of illnesses (like the
lamig) by boiling a concoction of herbs and
flowers and letting the therapeutic mixture
vaporize inside a large thick cloth that
envelopes the body. The healthy stem
increases blood circulation, fat metabolism
and detoxification. It nourishes the skin and makes it supple. The
muscle fibers soften which makes this worthwhile treatment before a
massage.
 Dagdagay – It is a Filipino traditional foot massage using

two bamboo sticks. Dagdagay foot massage is usually done
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after a foot banyos treatment wherein our massage specialist washes
our customers’ foot with herbal ingredients.
 Banyos – It is a therapeutic bath treatment

wherein our customers are bathed in water with
herbal ingredients. This method cleanses and
washes away dead skin cells in the body and
prevents the spread of bacteria causing diseases.
 Bentosa -- also called “Cupping” is a

common but extremely effective treatment
that soothes muscle pain. This is the type
of treatment uses the placement of
suctioning cups to remove energy
blockages which is believed in some
cultures to mean the lack of blood
circulation.
 Express Massage -- If you’re in need of

massage after work but you need to get home fast?
Give us 10 minutes of your time to target tired and
painful muscles of the head, neck, back, shoulder,
lumber area and even your arms and legs! If you’re
always in a hurry, you deserve this therapy.
 Hilod – Is performed to remove dead skin

cells. It is a term for scrubbing or foot/body
scrub.
Massage Products:
1. Olive Oil
2. Banana Leaves
3. Muds/ Clay/ Algae
4. Massage Therapy Oil
5. Oils and Essences
Ex. Lavender
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Self-Check No. 2.2-4
Matching Type: Read and analyze the statement carefully. Match

the column A - the Massage Products to column B - the product
descriptions. Write your answer on the space provided.
Colum A – Massage Products

______1. Hilot Massage Services
______2. Suob
______3. Dagdagay
______4. Banyos
______5. Bentosa
______6. Express Massage
______7. Hilod
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G. It is a therapeutic batch
treatment wherein our customers
are bathed in water with herbal
ingredients.
H. Measurement on the patient's
other arm, reversing the position of
your hands.
Column B – Product Descriptions
A. Give us 10 minutes of your time

to target tired and painful muscles
of the head, neck, back, shoulder,
lumber area and even your arms
and legs! If you’re always in a
hurry, you deserve this therapy.
B. It is a Filipino traditional foot
massage using two bamboo sticks.
C. Is performed to remove dead
skin cells. It is a term for
scrubbing or foot/body scrub.
D. It is embedded in the Filipino
culture and is still into practice as
an alternative medicine massage.
E. This is the type of treatment
uses the placement of suctioning
cups to remove energy blockages
which is believed in some cultures
to mean the lack of blood
circulation.
F. The Filipino version of the steam
bath. It has been utilized in
various Filipino ethnic groups to
drive away elements of illnesses
(like the lamig) by boiling a
concoction of herbs and flowers
and letting the therapeutic mixture
vaporize inside a large thick cloth
that envelopes the body.
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ANSWER KEY 2.2-4
1. D.
2. F.
3. B.
4. G.
5. E.
6. A.
7. C.
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BIBLIORAPHY
http://learn.healthpro.com/hilot-massage/
http://www.business.qld.gov.au/business/running/customer-
service/improving-customer-service/customer-service-principles
http://www.bctv.org?specialreports/health/advantages-disadvantages-of-
electronic-medical-records/article3cc6ae5e-d46d-11de-b132-
001cc4c03286.html
http://www.business.qld.gov.au/business/starting-a-business/record-
keeping-business/electronic-manual-record-keeping
http://www.wikihow.com/check-your-pulse
http://www.wikihow.com/check-your-blood-pressure-with-a-
sphygmomanometer
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Evidence Plan
Competency Hilot Wellness Massage NC II

standard:
Unit of Provide Preliminary Services to Cients
competency:
Ways in which evidence will be collected:
Demonstration & Questioning

[tick the column]
Third party Report

Observation & Questioning
Portfolio
Written
The evidence must show that the
trainee…
 *Schedule clients in accordance with the
length of time required for services,
availability of staff and rooms and
workplace policies and procedures.
 * Receive clients in accordance with
workplace policies and procedure.
 *Identifies client’s special customer service
needs and requirements.
 *Delivers hilot wellness services to clients.
 *Responds to clients complaints.
NOTE: *Critical aspects of competency
Document
No.
Plan Hilot Wellness
40 of
Massage NC II
Prepared by: 39

01
TABLE OF SPECIFICATION
Objectives/Content # of items % of test

Knowledge Comprehension Application
area/Topics
 Schedule 50
4 6 15 25
Clients
 Conduct
Preliminary 50
4 6 15 25
Services to
Clients
TOTAL 8 12 30 50 100
Document
No.
Plan Hilot Wellness
41 of
Massage NC II
Prepared by: 39

01
WRITTEN TEST
Test I. Multiple Choices:
Direction: Write the letter of the best answer on the space

provided.
_______1. It involves establishing the amount, of work to be done and the

time each element of the work will start, or the order of work.
a. Cancelling c. Scheduling
b. Returning d. Preparing
_______2. It is the ability to convey information to another effectively and
efficiently.
a. Communication Skills c. Communication Instruction
b. Communication Program d. Communication Sharing
_______3. It is the ability to accurately receive and interpret messages in the
communication process.
a. Writing c. Talking
b. Speaking d. Listening
_______4. It leaves callers with a favorable impression of you, your
department and the practice in general.
a. Communication Skills c. Proper Etiquette
b. Proper Arrangement d. Communication Process
_______5. Which of the following is a type of nonverbal behavior?
a. Tone of Voice c. Space
b. Body Posture d. All of the answers are correct
_______6. Which of the following characteristics of good customer service, for
any business, using good manners is appropriate whether the customer
makes a purchase or not.
a. Politeness c. Promptness
b. Professionalism d. Preparedness
_______7. It is a person who brings us his wants, and It is also our job to
handle them profitably to him and to ourselves.
a. Customer c. Manager
b. Security Guard d. Cashier
_______8. Which of the following is best describe as the act of taking care of
the customer’s needs by providing and delivering professional, helpful, high
quality service and assistance before, during and after the customer’s
requirements are met.
a. Customer satisfaction c. Customer service
b. Customer relationships d. Customer needs
_______9. Types of customers that you must establish your credibility,
ensure you know your product or service, and be careful what you say, be
polite, don’t take it personally, because they don’t trust anyone.
a. The angry customer c. The suspicious customer
b. The talkative customer d. The Indecisive customer
_______10. Which of the following types of Customer Service Skills is the
most important customer service skill, and he/she must respond
instinctively to customer issues with warmth and care.
a. Curiosity c. Enthusiasm
b. Diplomatic d. Empathy
_______11. Among the characteristics of Good Customer Service which of
these have use of competence or skill expected of the professional. And all
customers should be treated professionally.
a. Politeness c. Promptness
b. Professionalism d. Personalization
_______12. It is the top priority, and hopefully creating loyal, returning
customers.
a. Customer needs c. Customer satisfaction
b. Customer relationships d. Customer service
_______13. It Is an important component of competent professional practice
and essential to the delivery of quality evidence-based health care’.
a. Record Sheet c. Record Keeping
b. Record Test d. Record Shop
_______14. Is a computer program or set of programs designed to talk and

store records’.
a. Electrical Record Keeping c. Electrician Record Keeping
b. Electronic Record Keeping d. Electric Record Keeping
_______15. Which of the following is use of some business owners as a

simple, paper-based record keeping system.
a. Manual Record Keeping c. Main Record Keeping
b. Maintain Record Keeping d. Mean Record Keeping
_______16. It is almost a lost art. Saying ‘hello, ‘good afternoon, ‘sir, and
‘thank you very much’ are a part of good customer service.
a. Politeness c. Preparedness
b. Promptness d. Professionalism
_________17. Which of the following can be used to measure the body's basic
functions. These measurements are taken to help assess the general
physical health of a person, give clues to possible diseases, and show
progress toward recovery.
a. Vital Temperature c. Vital cure
b. Vital Signs d. Vital work
_________18. These details will again highlight contra-indications that will
indicate whether massage would be suitable for the client. They will also
provide information regarding the client's previous experience of massage.
a. Massage Analysis c. Massage Operation
b. Massage Synthesis d. Massage Work
_________19. In the four main vital, Which of the following signs is the
pressure is the measurement of the pressure or force of blood against the
walls of your arteries.
b. Pulse rate d. Body Temperature
_________20. Among the four main types, Which of these have measured
using a thermometer inserted into the mouth, anus, or placed under the
armpit.
b. Pulse rate d. Body Temperature
_________21. How to provide critical information about a patient's state of
health.
a. According to their Vital Organs c. According to their Vital Signs
b. According to their Vital Cells d. According to their Vital System
_________22. Which of the following types of contraindication can be suffer
from any bad conditions, so that massage can only take place once it has
been approved by a Physician.
a. Local Contraindication c. Total Contraindication
b. Medical Contraindication d. Proper Contraindication
_________23. It is refers to the degree of hotness and coldness of the body.
a. Temperature c. Pulse Rate
b. Hypertension d. Blood Pressure
_______24. This helps keep things friendly and upbeat through the course of
the business conversation.
a. have an agenda ready c. keep smiling
b. greet them d. shake hands properly
_______25. It is a natural ionizer that works on bio-energy with its
application to the skin to a certain part of the body and determines which
part of the body needs necessary attention and recovers balance and
harmony to the body.
a. banana leaf c. massage
b. coconut oil d. suob
_______26. It is a therapeutic bath that is washing of the body with water or
with/through an herbal solution.
a. banyos c. hilot
b. dagdagay d. express massage
_______27. Do not make false claims for treatments, but explain the benefits.
a. fairly c. reasonably
b. practically d. specifically
_______28. It leaves callers with a favourable impression of you, your
department and the practice in general.
a. Communication c. Proper Etiquette
b. Listening d. Speaking
_______29. It not involves Observing body language and noticing
inconsistencies between verbal and non-verbal messages.
a. Communication c. Proper etiquette
b. Effective Listening d. Speaking
_______30. It is use when taking appointments, because some will canceland
have the spot open for another client.
a. ballpen c. marker
b. color pencil d. pencil
Test II. True or False: Read the following statement, write true if the
statement is correct and false if the statement is wrong.
_______1. To build good customer relationships you need to greet customers

and approach them in a way that is natural and fits the individual situation.
_______2. Whether answering the phone or making phone calls, using the
proper etiquette is a must in order to maintain a certain level of
professionalism.
_______3. Put the instructions and the collection box just behind the
appointments cards, so that everything is clearly visible.
_______4. In record keeping, it is good to creates and maintains health
records that serve the best interests of clients, and that contribute to the
safety and continuity of their health care.
_______5. It is advisable that an organization are not created, captured,
maintained, and disposed of. This system also ensures there is no
preservation for evidential purposes, inaccurate and inefficient updating,
timely availability, and control of access to the them only by not authorized
personnel.
_______6. From the principle of record keeping, you are required writing by
hand or making entries to electronic systems, can be summed up by saying
that anything you write or enter must be honest, accurate and non-offensive
and must not breach patient confidentiality.
_______7. Advantages of electronic records includes high startup cost,
substantial learning curve, confidentiality and security issues.
_______8. There are certain advantages to using manual record keeping
includes less expensive to set up, correcting entries may be easier with
manual systems, as opposed to computerized ones that can leave
complicated audit trails. and the risk of corrupted data is much less.
_______9. Data is not always reliable from the advantages of manual record.
And also it is hand written and some human errors might have occurred
example wrong telephone number ECT.
_______10. According to electronic record keeping, A computer program or
set of programs designed to talk and store records.
_______11. It is good to have a smile on your face for the person standing
before you, because your facial expression says more than your words.
_______12. The proper way of conversation with your clients is to greet them
using their name. And helps them feel like you care about them personally
and professionally.
_______13. It is not advisable to keep good notes of your conversation

because when you are finished with your meeting, it is useless, you’re
wasting your time for having that kind of notes.
_______14. Meeting your customer for the first time, keep your focus only
from your customer and not their needs. Keep any conversation
surrounding you to a minimum, and enable the customer to talk about
themselves.
_______15. To have a positive attitude, you should be Maintain that attitude

while conducting business, because it is a great way to begin a business
relationship.
_______16. Once you have a good idea of what your client’s need, ask how
they want you to help them. Be specific about the products and services
your company provides, and ask them which ones they believe would most
effectively meet their needs.
_______17. In identifying the vital information of your client, it is necessary

to have personal details to contact the client quickly should you need to
cancel or change an appointment or for any other reason. They will also
enable you to seek advice from his/her doctor.
_______18. To check your pulse you need to use your index finger and
middle finger when finding your pulse.
_______19. Blood pressure is the measurement of the pressure or force of
blood against the walls of your arteries. Normal blood pressure is written as
two numbers, such as 140/90 millimeters of mercury.
_______20. A normal pulse rate for a healthy adult at rest ranges from 60 to
80 beats per minute.
Answer Key
Test I. Multiple Choice
1. C 11. B 21. C
2. A 12. C 22. B
3. D 13. C 23. A
4. C 14. B 24. B
5. D 15. A 25. A
6. A 16. A 26. A
7. A 17. B 27. A
8. C 18. A 28. C
9. C 19. C 29. B
10. D 20. D 30. D
Test II. True or False
1. True 11. True
2. True 12. True
3. True 13. False

4. True 14. False
5. False 15. True
6. True 16. True
7. False 17 True
8. False 18. True
9. False 19. False
10. True 20. False
ANSWER SHEET
Qualification : Hilot Wellness Massage NC II
Unit of Competency : Provide Preliminary Services to

Client
Name: ___________________________ Score: ___________________
Date: ____________________________ Remarks: ________________
1. 11. 21. 31. 41.
2. 12. 22. 32. 42.
3. 13. 23. 33. 43.
4. 14. 24. 34. 44.
5. 15. 25. 35. 45.
6. 16. 26. 36. 46.
7. 17. 27. 37. 47.
8. 18. 28. 38. 48.
9. 19. 29. 39. 49.
10. 20. 30. 40. 50.

Checked by: ___________________________
Performance Test
Specific Instruction for the Candidate
Qualification Hilot Wellness Massage NC II
Unit of Competency Provide Preliminary Services to

Clients
General Instruction:
According to workplace policies and procedures in accordance

with industry standards, you are required to conduct preliminary service to
clients. Base on the given necessary tools, equipment, materials, and
instruments,
Specific Instruction:
1. Candidate are required to perform the following:

a. Scheduling Clients
b. Operate a computer
c. Keeping the clients’ record
d. Getting the Vital signs
1. The candidate is required to prepare the necessary tools, equipment,
materials and safety paraphernalia.
Equipment
Quantity Description
1 unit Computer or Laptop
Materials
1 piece Pen and paper
1 piece Clients Form
Sphygmomanometer, Stethoscope, Watch, Digital

Thermometer, Pen, Alcohol, Notebook, Information
sheet and Medical questionnaires.
2. Trainer will allow 15 minutes for candidates to familiarize themselves
with the resources to be used in this demonstration.
3. Assessment is based on the units of competency in TR and in the
evidence plan and shall focus on the assessment methods below:
 Demonstration, Oral and Written test
4. Before or after the performance of the task, the trainer may perform oral
questioning of the candidate.
5. At the end of the assessment the trainer shall provide feedback of
candidate’s performance. The feedback shall indicate whether the
candidate are competent or not yet competent.
QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
response
Extension/Reflection Questions Yes No
1. What are the benefits of hilot to our body?
2. What is the use of blood pressure tool?
3. What is the normal body temperature?
4. What is the normal rate of pulse?
Safety Questions
5. Why it is necessary to patient should have medical
certificate?
6. Why is it necessary to take the vital signs?
7. Why is it necessary to patient to take a rest first before
taking blood pressure?
8. Why is it not good to treat a pregnant patient especially in
their first tri-semester?
Contingency Questions
9. What would you do if the client suffers from bad condition
according to his/her medical certificate?
10. What would you do if the client did not follow your
instructions?
11. What would you do if you encounter a persistent client?
12. What if there is no available BP apparatus, what is the
alternative way in taking it?
Job Role/Environment Questions
13. What will you do if a client offers you a ride home after your
tour of duty?
14. A client arrived and the room is not ready, how will you
handle the situation?
15. What are the methods used by your company in informing
the client that the hilot wellness massage session is over.
16. In performing Ventosa, what are the necessary tools that
you should prepare?
Rules and Regulations
17. What will you do if the client’s agree to undergo a treatment
even in her/his medical certificate says he/she’s not fitted.
18. How will you encourage your client to return for another
session?
19. What is unethical consideration in the practice of hilot
wellness massage?
20. What information regarding your client should be kept
confidential?
The candidate’s underpinning  Satisfactory  Not Satisfactory
knowledge was:
Answer to probe the candidate’s underpinning knowledge

Extension/ Reflection Questions
1. What are the benefits of hilot to our body?
Answer: Improved blood circulation, relaxes the muscles, speed up skin
exfoliation and promote cell regeneration.
2. What is the use of blood pressure tool?
Answer: To know the measure of blood circulation if it is high or low.
3. What is the normal body temperature?
Answer: The normal body temperature: 36.5 - 37.5
4. What is the normal rate of pulse?
Answer: Normal rate: 60 to 100 beats per minute.
Safety Questions
5. Why is it necessary to client should have medical certificate?
Answer: To know if the client is fitted and to have an evidence if he/she’s
not suffer from any bad conditions before to undergo the massage.
6. Why is it necessary to take the vital signs?
Answer: To observe the general condition of client.
7. Why is it necessary to patient to take a rest first before taking blood
pressure?
Answer: To normalized their vital sign and maintain an appropriate body
temperature.
8. Why is it not good to treat a pregnant patient especially in their first tri-
semester?
Answer: To protect the sensitivity of her pregnancy.
Contingency Questions
9. What would you do if the client suffers from bad condition according to
his/her medical certificate?
Answer: Massage must not be given if the client suffers from bad
condition.
10. What would you do if the client did not follow your instructions?
Answer: Explain the procedure, and try to commit to clients memory,
just follow the instruction before massage must be given.
11. What would you do if you encounter a persistent client?
Answer: Talk to him/her in a nice and respectful manner.
12. What if there is no available BP apparatus, what is the alternative way
in taking it?
Answer: Hand scanning palpation/ pulse rate.
Job Role/Environment Questions
13. What will you do if a client offers you a ride home after your tour of
duty?
Answer: Politely turn down the offer and explain policy and guidelines.
14. A client arrived and the room is not ready, how will you handle the
situation?
Answer: Usher client to a comfortable waiting area and offer refreshment
and some reading materials, inform management regarding reasons for
delay and implement remedial measures according to company policies and
procedures.
15. What are the methods used by your company in informing the client
that the hilot wellness massage session is over.
Answer: Bell, tapping the client, music, whispering to the client that the
session is over.
16. In performing Ventosa, what are the necessary tools that you should
prepare?
Answer: Glass cup, cotton balls, alcohol, forcep, match, massage oil and
ginger.
Rules and Regulations
17. What will you do if the client’s agree to undergo a treatment even in
her/his medical certificate says he/she’s not fitted or have bad condition.
Answer: If the client is not fitted according to his/her medical, client
should not be given a chance to take the massage, explain the rules and
regulation.
18. How will you encourage your client to return for another session?
Answer: Explain the benefits of having a regular hilot wellness massage.
19. What is unethical consideration in the practice of hilot wellness
massage?
Answer: Practicing without proper training and certification from a duly
accredited training and assessment centre.
Answer: Practicing without proper training and certification.
20. What information regarding your client should be kept confidential?
Answer: All information
Templates for Inventory of Training Resources
Resources for presenting instruction

 Print Resources As per TR As per Remarks
Inventory
Lexicon Universal Encyclopedia
Print out instruction of hilot
Webster
 Non Print Resources As per TR As per Remarks
Inventory
http://learn.healthpro.com/hilot-
massage/
http://www.wikihow.com
www.slideshare.com
Resources for Skills practice of Competency #1

 Supplies and Materials As per TR As per Remarks
Inventory
Pen
Notebook
Alcohol
Towel
 Tools As per TR As per Remarks
Inventory
Sphygmomanometer
Digital Thermometer
Stethoscope
Watch
 Equipment As per TR As per Remarks
Inventory
Computer or Laptop
Projector
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.
Supervise
Work-
Based
Learning
FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
CORE COMPETENCIES
CAN I..?
1. Plan the hilot wellness program of clients’
1.1 Identify vital information of the client √
1.2 Explain hilot √
1.3 Explain the hilot wellness services and √
products
1.4 Confirm hilot wellness program √
2. Provide preliminary services to clients’
2.1 Schedule clients √
2.2 Conduct preliminary services to clients √
3. Apply hilot wellness techniques
3.1 Prepare client for hilot wellness techniques √
3.2 Perform self-assessment for hilot wellness √
session
3.3 Perform hilot wellness techniques √
4.Providing post-advice and post-services to clients
4.1 Perform after care service √
4.2 Identify and explain the products √
4.3 Enumerate and explain other services √
Note: In making the Self-Check for your Qualification, all required

competencies should be specified. It is therefore required of a
Trainer to be well-versed of the CBC or TR of the program
qualification he is teaching.
Evidences/Proof of Current Competencies

Form 1.2: Evidence of Current Competencies acquired related to
Job/Occupation.
CORE COMPETENCIES
Plan the hilot wellness program of clients’
Identify vital Certificate of Submitted photocopy of
information of employment Hilot Wellness Massage
the client NC II
Explain hilot Certificate of Submitted photocopy of

NC II
Explain the hilot Certificate of Submitted Training

wellness employment certificate
services and Training certificate
products
Confirm hilot wellness Certificate of Submitted photocopy of

program employment Hilot Wellness Massage
NC II
Provide preliminary services to clients’

Schedule clients Certificate of Submitted photocopy of
NC II
Conduct preliminary Certificate of Submitted Training

services to clients employment certificate
Apply hilot wellness techniques

Prepare client for Certificate of Submitted photocopy of
hilot wellness employment Hilot Wellness Massage
techniques NC II
Perform self- Certificate of Submitted Training

assessment for hilot employment certificate
wellness session Training certificate
Perform hilot wellness Certificate of Submitted photocopy of

techniques employment Hilot Wellness Massage
NC II
Provide advice on post hilot wellness services

4.1.4 Perform after Certificate of Submitted photocopy of
care service employment Hilot Wellness Massage
NC II
4.1.5 Identify and Certificate of Submitted Training

explain the employment certificate
products Training certificate
4.1.6 Enumerate and Certificate of Submitted photocopy of

explain other employment Hilot Wellness Massage
services NC II
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.
Form 1.3 Summary of Current Competencies Versus Required
Competencies
Required Units of Required Units of Training
Competency/Learning Competency/Learning Gaps/Requirement
Outcomes based on CBC Outcomes based on s
CBC
CORE COMPETENCIES
2. Plan the hilot 1. Plan the hilot
wellness program of wellness program
clients’ of clients’
1.1 Identify vital
1.1 Identify vital
information of the
information of the client
client
1.2 Explain hilot 1.2 Explain hilot
1.3 Explain the hilot 1.3 Explain the hilot
wellness services and wellness services
products and products
1.4 Confirm hilot
1.4 Confirm hilot wellness program
wellness program
2. Provide preliminary 2 Provide preliminary

2.1 Schedule clients 2.1 Schedule clients
2.2 Conduct
2.2 Conduct
clients
clients
3.Apply hilot wellness 3. Apply hilot wellness
3.1 Prepare client for 3.1 Prepare client
hilot wellness for hilot wellness
3.2 Perform self- 3.2 Perform self-
assessment for hilot assessment for hilot
wellness session wellness session
3.3 Perform hilot 3.3 Perform hilot
wellness techniques wellness techniques
4.Provide advice on 4.Provide advice on
post hilot wellness post hilot wellness
services services
4.1.1 Perform aftercare 4.1.1 Perform aftercare
service service
4.1.4 Identify and explain 4.1.2 Identify and
the products explain the products
4.1.5 Enumerate and 4.1.3 Enumerate and
explain other explain other services
services
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.
Form No. 1.4: Training Needs
Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
1. Identify vital information of the
client
2. Explain hilot Plan Hilot Wellness
3. Explain the hilot wellness Program of Clients
services and products
4. Confirm hilot wellness program
TRAINING PLAN
TRAINEE’S PROGRESS SHEET
Name: RIZA F. CONJE Trainer: CHIENNA S. OMOLON
Qualification: HILOT WELLNESS MASSAGE NC II Nominal Duration: 160 HOURS
Units of Training Training Date Started Date Rating Trainee’s Supervisor’s
Competency Activity Duration Finished Initial Initial
Plan the  Identify 30 hours COMPETENT
hilot vital
wellness informati
program of on of the
clients client.
 Explain
Hilot.
 Apply the
Hilot
massage
technique
s.
 Explain
the Hilot
wellness
services
and
products.
TOTAL
Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by giving a
numerical rating or simply indicating competent or not yet competent. For purposes of analysis, you may require industry
supervisors to give a numerical rating for the performance of your trainees. Please take note however that in TESDA, we
do not use numerical ratings.
Average Ratings
PREPARATION AVERAGE
1. Workshop layout conforms
to the components of a CBT
workshop.
2. Number of CBLM is
sufficient
3. Objectives of every training
session is well-explained
4. Expected activities/outputs
are clarified
General Average
Facilitate
Learning
Session
Training Activity Matrix

Training Activity Trainee Facilities/Tools Venue Date
and Equipment (Workstation/Area) &
Time
*Prayer
*Recap of Activities 1. White board
*Unfreezing Activities 15 2. Hand-outs
*Feedback of Training trainees 3. Area
*Rejoinder/Motivation
1. All trainees attend 10 Learning Area
lecture discussion trainees 1. Electronic
2. Watch video about media
actual hilot equipment
massage
-Actual demo of 5 Massage bed, Practical Area
hilot techniques. trainees oil, malong,
linen and pillow
Return Demo
1. written exam 5 Paper and pen, Learning Area
trainees tables and
chairs
Pre-assessment and 5 Massage bed, Institutional
Institutional trainees bentosa glass, Assessment Area
assessment malong,
basin,banana
leaf, oil, forcep,
cotton balls,
candle, pillow,
towel, bath robe
and short
MICROTEACHING
(DEMONSTRATION)
Minutes of the Meeting
Focus Group Discussion
Date:
Agenda: HILOT WELLNESS MASSAGE NCII CONCERNS
Present:
1. Milca Rivera
2. Daniela Lacaba
3. Jean Ann Conje
4. Ivan Almario
HILOT WELLNESS Discussions Resolutions/Agreement
MASSAGE Concerns
1. Proper orientation The trainees
to Trainees should be well-
oriented in this
- CBT
- Roles institutions
standard.
- TR
- CBLM
- Facilities
- Evaluation System
2. Maintenance and Maintenance and
cleanliness of the cleanliness of the
facilities facilities should be
maintain
3. Recognize Prior Prior learning Trainer should be
Learning should vigilant in authenticating
authenticated evidences. He should be
accurately by the efficient in evaluating the
trainer current competencies of
the trainee based on the
competency standard.
4. Monitoring of learning The trainees The trainees chart must
activities should know their be monitored well by the
developments and trainer and must be
a. Achievement chart
the charts must be posted so that the
b. Progress chart updated. trainee must know their
development.
Program Evaluation Report

1. Title of the Report
EVALUATION ON THE HILOT WELLNESS TRAINING
2. Executive summary
 The training covers the knowledge, skills and attitudes
required to work effectively within a HILOT WELLNESS
MASSAGE framework. It aims to provide enough
knowledge in Planing the Hilot Programs of Clients.
Different methods were used in order for this objective to
be realized. These are discussion, orientation,
demonstration and observation.
 During the course of the training, trainees were given
enough time to enhance their skills and competence
particularly in massage therapy. Their full attention and
interest have paved the way for them to gain more
information and additional knowledge on the subject.
 Therefore, based on the output, same process will be
effective in conducting upcoming trainings on massage
therapy. Likewise, it is recommended that additional
strategy can be used such as the conduct of On-the-Job
Training wherein trainees can practice actual massage
therapy to people who will then evaluate them. This
evaluation will be one of the bases in the final result of
trainees’ final grades.
3.Rationale
 The evaluation of this training is relevant in ensuring that
trainees will have enough capability in the doing hilot
massage therapy. This will also be used in the effective
conduct of future trainings on this specific course.
4.Objectives
 This training aims to provide knowledge in Plan the Hilot
Wellness Program of Clients, Provide Preliminary Services to
Clients’, Apply Hilot Wellness Techniques, and Provide
Advice on Post Hilot Wellness Services. The training
specifically aims to introduce hilot massage therapy and its
benefits, contraindications in hilot massage, how to get vital
signs, the concept of Hilot and the steps in doing hilot
wellness massage.
5.Methodology
 The trainees totaling to 25 had engaged in discussion,
demonstration and observation. They have shown interest
and enthusiasm in the subject manifested by their active
participation in all activities undertaken.
6.Results and Discussion
 Based on the results of trainees’ assessment all 25 of them
have excellently performed and implement hilot wellness
massage treatment. Their knowledge on the subject has
increased and their skills and competence have been further
developed.
 Specifically, the trainees had acquired knowledge in the
Planning the Hilot wellness program of clients, Providing
preliminary services to clients’, Applying hilot wellness
techniques, Providing advice on post hilot wellness services.
They also were equipped with knowledge and information on
what hilot wellness massage is, introduce hilot wellness
massage therapy and its benefits, contraindications in hilot
massage, how to get vital signs, the concept of Hilot and the
steps in doing massage therapy.
7.Recommendations
 The training team recommends that same process and
strategies be done in future hilot wellness massage training
since it was found to be effective. Aside from this, additional
strategy like the inclusion of the On-the-Job Training is
recommended.
Maintain
Training
Facilities
OPERATIONAL PROCEDURE
Equipment Type FOOT SPA MACHINE
Equipment Code
Location PRACTICAL WORK AREA/HILOT WELLNESS
MASSAGE AREA
Operation Procedure:
1. Check the working areas if it’s dry and clean.
2. Check the foot spa machine; be sure it is free from dust and dirt.
3. Check the power cords. Check connections.
4. Put the machine on the rug to prevent spilling of the water and soap
on the floor.
5. Pour warm water or warm coconut milk on the foot spa machine.
6. Check first the temperature of the water or coconut milk before
putting on it at the machine.
7. Clean the machine every after use. Dry and put it back to their proper
place.
8. Cover the machine when not in use for their protection.
HOUSEKEEPING SCHEDULE
Qualification HILOT WELLNESS MASSAGE NC II Station/Bldg
Area/Section PRACTICAL WORK AREA
In-Charge ARVIN DIMATAWARN
Schedule for the 2nd Semester, 2020

ACTIVITIES Responsible Person Daily Every Weekly Every 15th Monthly Remarks
other Day Day
1. Clean and check massage tables, massage
equipment, tools and accessories. Clean and
Trainer, Trainees,
sanitized, dry and free from dirt, odors, and stain. X This is done with a
Janitors (in
Free from gums. Supplies must have their own The absence of trainees)
maintenance checklist.
tray or jar, filled and clean. No cracked bentosa
glass, forceps are free from rust.
2. Clean and check tool cabinets and trays, free
from dust and dirt. Free from odors and molds. Trainer, Trainees, This is done every after
Janitors (in X
Free from oil spill. the class session.
The absence of trainees)
3. Clean and arrange working tables according to

floor plan/lay out; check stability
Trainer, Trainees,
This is done every after
Janitors (in X
the class session.
4. Clean and check floor, walls, windows, ceilings

 Graffiti/dust/rust
 Cobwebs and
outdated/unnecessary
objects/items Trainer, Trainees, Checking the condition
Janitors (in of the resource
 Obstructions The absence of trainees)
X
 Any used materials/scraps

(slugs) spilled liquid
 Open cracks (floor)

5. Clean and check work shop ventilation and
illumination by dusting lamps/bulbs, Trainer, Trainees,
X This is done with a
replacing non-functional lamps and keeping Janitors (in
exhaust clean.
6. Clean and check computer set-monitor, CPU,

keyboards, mouse-free, unnecessary markings,
dust; cables and plugs are in order; well-arranged;
Trainer, Trainees,
all items functional. X This is done with a
Janitors (in
7. Clean, inspect air conditioning equipment:
 Keep screen and filter free from

dust/rust
Trainer, Trainees,
 Check selector knobs if in normal This is done with a
Janitors (in X
positions and are functional The absence of trainees)
 Check if drainage is OK
8. Clean, check and maintain Tool Room
 Free of dust, not damp

 Tools in appropriate
positions/locations Trainer, Trainees,
 With visible labels/signage This is done every after
Janitors (in
X the class session.
 Logbook and forms are The absence of trainees)
complete, in order and
updated
 Lights /Ventilation – OK
9. Clean and check wash area:

• Walls/Floors- –free from oils, molds,
broken tiles, gums, stains or graffiti
• Drainage system is functional Trainer, Trainees,
This is done with a
• Water system functional; no dripping Janitors (in X maintenance checklist.
faucets or leaking pipes The absence of trainees)
• Free from unnecessary objects (mops,
rags)
10. Clean and check Rest Room Trainer, Trainees, X This is done every after
Janitors (in the class session
Urinals, bowls, wash basin, walls and
partitions are free from stains, dirt, oils,
graffiti and unnecessary objects;
Ceilings free from cobwebs and dangling

items
Floor is kept dry; no broken tiles or

protruding objects
Equipped with dipper and palls; properly The absence of trainees)

located after use
Water systems is functional no

dripping/damaged faucets or pipes
Drainage system is working, no water-

clogged areas
No offensive odor
Lights/Ventilation—OK
11. Clean And maintain work shop
surroundings by sweeping/removing fallen Trainer, Trainees,
leaves, branches, debris and other refuse, Janitors (in X This is done every after
impounded water, clearing pathways of The absence of trainees) the class session
obstructions.
12. Disposal of waste materials Trainer, Trainees,
Janitors (in X This is done every after
(Follow waste segregation system) The absence of the class session
trainees)
HILOT WELLNESS MASSAGE WORKSHOP HOUSEKEEPING SCHEDULE
DAILY TASK YES NO
1. Check massage table, clean and sanitized. 
2. Check linens, pillows and towels. 
3. Check bentosa glass. Clean and dry. 
4. Check forceps, free from burn and rust. Clean and 
dry.
5. Dispose segregated waste; clean garbage cans 
6. Sweep floors; if wet, wipe dry 
7. Wipe and clean whiteboards 
8. Clean and arrange working tables 
9. Clean and check foot spa machine/equipments/tools 
/accessories after use.
10. Before leaving, collect used cotton balls, banana leaf
and other waste used for scanning and bentosa.
WEEKLY TASK YES NO
1. Clean posters, visual aids and update accomplishment/ 
Progress Charts.
2. Clean bulbs/lamps/ceilings/walls. 
3. Clean/Wash of windows/glasses/mirrors. 
4. Clean and check foot spa machine if its functional. 
5. Check tool room, wipe and dry. 
6. Check tools, supplies, oil, alcohol, lotion, and powder. 
7. Check if linens, pillow, pillow cases, bath robe, malongs 
and shorts sanitized or clean.
8. Check shower room. Clean and all faucets are 
functional.
9. Sanitize garbage receptacles. 
10. Empty water collector; clean body of water dispenser. 
MONTHLY TASK YES NO
1. Conduct inventory. 
2. Clean and arrange tool room 
3. Inspect electrical system; clean cables; wires. 
4. Clean instructional materials & modules; arrange 
and put it in order
5. Inspect and clean air-conditioning equipment filter; 
clean body
FOOT SPA MACHINE MAINTENANCE SCHEDULE
8 HOURS 50 HOURS 100 HOURS
1. Wipe up foot soak spills 1. Check electrode 1. Check the power cord.
immediately over heating 2. Clean and check electrical
2. Clean the machine elements panel board.
3. Put back on their
proper place and cover 2. Check equipment
V-belts
Note: Refer to Service
Manual
EQUIPMENT MAINTENANCE SCHEDULE
EQUIPMENT TYPE FOOT SPA MACHINE
EQUIPMENT CODE FOOT SPA MACHINE 1
LOCATION PRACTICAL WORK AREA
Schedule for the Month of March
MANPOWER Daily Ever Week Ever Monthl Remarks
ACTIVITIES y ly y y
Othe 15th
r Day Day
1.Check panel board Activity is

and circuit breakers, done before
and after
electrical using the
connections, cables equipment.
and outlets
 Clean and Electrician/Traine
kept dry 
r
 Parts are
well-
secured/attac
hed
 Properly
labeled
2. Check ground Activity is
done before
cable and after
• Clean and using the
kept dry equipment
• Parts are well Trainees/ Trainer 

secured/attac
hed
 Properly
labeled
3. Check adjustment Activity is

lever’s if functional done before
(amperages/speed); Trainer  and after
using the
if not, calibrate equipment
4. Check/clean and Activity is
remove coconut done before
and after
desiccants and Trainees/ Trainer  using the
flowers used for equipment
banyos, keep dry.
5. Run the Activity is
equipment for 5 done before
and after
minutes and observe using the
for unusual noise or Trainees/ Trainer  equipment
abnormal operation;
if repair is necessary,
send to technician.
Special Instruction:
Trainer: CHIENNA S. OMOLON
WORKSHOP INSPECTION CHECKLIST
Area/Section: PRACTICAL WORK AREA

In-Charge: Cristine A. Larga
YES NO INSPECTION ITEMS
Are the foot spa machine equipment clean from dust,

soap, coconut desiccants and oil.
Are the massage tables are free from dust/gums, oil,

unnecessary mark, stable, dry and free from odor? Area
of the massage table can enable the trainee to move
safely?
Is the working area for “banyos” well-ventilated and with

enough illumination? Tools and supplies are complete,
clean and ready to use?
Are floor, walls, ceilings, windows and doors clean, neat
without obstructions or unnecessary odor? All hinges
and locks functional? With exit plans?
Is the workshop well-ventilated and with enough

illumination?
Is the computer set clean and dry? Cables, plugs,

mouse, properly laid out and functional? No cuts and
splices on flexible wires?
Is the air conditioning equipment clean and functional?
Is the wash area clean, sanitize and free from

unnecessary objects such as mops, rags? Is all water,
drainage, electrical systems functional?
Is the rest room well-cleaned, dry and sanitized no

acceptable odor and free from unnecessary objects such
as mops, rags, outdated signage, dangling objects?
Is the workshop surrounding’s clean and cleared of

obstructions, no impounded water and with adequate
light?
Are there available receptacles for waste? Are the waste

materials properly segregated and disposed?
Remarks:
Inspected by: Date:

EQUIPMENT MAINTENACE INSPECTION CHECKLIST
Equipment Type: FOOT SPA MACHINE

Property Code/Number: FOOT SPA MACHINE 1
Location: PRACTICAL AREA
YES NO INSPECTION ITEMS
 Are the electrical connections and outlets clean

and dry? Attached and well-secured, no cracks?
 Is the machine clean and dry? Free from dust, oil?
 Are the adjustment lever’s

amperages/speed/functional?
 Is the equipment mounted properly?
 Is the equipment in AI condition? If not, was a

report prepared and submitted to authorize
personnel?
Remarks:
Inspected by: Date:

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COMPETENCY BASED LEARNING MATERIALS

Sector : Health, Social and Other Community

Qualification Title : Hilot Wellness Massage NC II

Unit of Competency : Plan the Hilot Wellness Program of Clients

Module Title : Plan the Hilot Program of Clients

Republic of the Philippines

Welcome to the module in Hilot Wellness Massage NC II. This module

Recognition of Prior Learning (RPL)

Qualification: HILOT WELLNESS MASSAGE NC II

Data Gathering Instrument for Trainee’s Characteristics

Language, Average grade in: Average grade in:

Cultural and Ethnicity/culture:

Education & Highest Educational Attainment:

Previous List down trainings related to TM

Special courses Other courses related to TM

Learning styles a. Visual - The visual learner takes mental

often referred to as hyperactive students

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

Practice Career Professionalism

Set and meet work Certificate of Submitted Training

Maintain professional Certificate of Submitted photocopy of

Practice Occupational Health and Safety Procedures

Evaluate hazards and Certificate of Submitted Training

Control hazards and Certificate of Submitted photocopy of

Maintain Certificate of Submitted Training

Report and review Certificate of Submitted Training

Apply basic first aid

Apply basic first aid Certificate of Submitted Training

Communicate details Certificate of Submitted photocopy of

Maintain High Standard of client services

Establish and Certificate of Submitted Training

Evaluate own work to Certificate of Submitted Training

Explain hilot Certificate of Submitted photocopy of

Explain the hilot Certificate of Submitted Training

Confirm hilot wellness Certificate of Submitted photocopy of

Provide preliminary services to clients’

Conduct preliminary Certificate of Submitted Training

Apply hilot wellness techniques

Perform self- Certificate of Submitted Training

Perform hilot wellness Certificate of Submitted photocopy of

Provide advice on post hilot wellness services

4.1.2 Identify and Certificate of Submitted Training

4.1.3 Enumerate and Certificate of Submitted photocopy of

From the accomplished Self-Assessment Check (Form 1.1) and the

Required Units of Current Competencies Training

2. Work in a team 2. Work In A Team

3. Practice Career 3. Practice Career

2. Provide preliminary 2 Provide preliminary

Form No. 1.4: Training Needs

Training Needs Module Title/Module of

Sector : Health, Social and Other Community Development Services

D. TEACHER’S SELF-REFLECTION OF THE SESSION

Performance Criteria Checklist

Self Check Answer Key

In our efforts to standardize CBLM,

Provide Preliminary Document No.

Work in a team Working in a team 500311106