Shumaila Imdad

Contact Info
Mobile #+923045495277 Email ID: Shumailaimdad10@gmail.com

Address: H#9, Street 12, Block H Soan garden, Islamabad

Summary
Experienced in Identity & Access Management and Application Support specializing in front end user
management activities, configuration, UAT, day to day Core banking system support, system
parameterization. Well-versed in numerous applications i.e. Temenos T24, FCM, Oracle Financial, ECIB,
Risk Nucleus, HDMS etc.

Experience
Identity and Access Management Officer, Khushhali Bank Limited Islamabad, August 2021 – Present

Identity and Access Management Officer, Khushhali Bank Limited Islamabad, May 2016 – August 2021

 Review and approve access-control change requests, such as adding, modifying, and deleting
user and group accounts of banking applications.
 Create and configure the override messages against multiple application transactions in T-24.
 Introduced and Developed the Process Automation in user management activities.
 Perform UATs of new developments in core application T-24.
 Coordination and Communication with Intra and Inter Team / Departments for resolution of
the core and other application issues and to ensure quality service for the internal customers.
 Process Improvement in ticketing system (HDMS) for logging complaints / issue by internal
customers.
 Maintain an up-to-date access matrix of all relevant applications approved by competent
authority.
 Provide customer support, as well as 2nd level support to resolve identity & access related
issues.
 Provide after hour on-call access related support.
 Implemented approval workflow for requests logged in Issue Ticketing System (HDMS).
 Resolving the logged complaints / requests within minimum TAT through process efficiency
along with maintaining quality output.
 Annually review and update the Identity and Access Management policies and processes.
 Establish the Identity and Access Management Service Level Agreement.
 Review processes to identify, design, and recommend improvements in Service Level
Agreement.
 Review the Identity and Access Management requests pattern and recommend solutions.
 Design the transaction approval workflows user / role wise of financial transactions in Temenos
application.
 Drive compliance with policies, processes and Service Level Agreement.
  Review the access matrix of all relevant applications with application owners/custodians.

Customer Services Officer - Telenor, Peshawar Pakistan

Feb 2015 to June 2015

 Customer Support
 Product Introduction to customers

Document management Officer – Bank Alfalah LTD, Peshawar Pakistan

Oct 2014 to Jan 2015
 Record Maintenance
 Scanning
 Data Entry

Education
 M.com (Masters in Commerce) - 2015 Peshawar University
 B.com (Masters in Commerce) - 2013 Peshawar University
 D.com (Masters in Commerce) - 2011 Technical board Peshawar

Languages
 Urdu
 English
 Pashto

Projects
Worked in new core banking project (T24) in Khushallii bank 2014 to 2018

 UAT & Gap analysis prior new applications on boarding

 T24 SMS
 Menu Creation
 New Roles/Groups Creation
 Record Maintenance of SMS
 Data Uploading

Worked with Banking Application Support

 Performed Teller Transactions
 Worked on Asset Side Transactions
 Liability Transactions
 Branch Support on daily issues and activities
 UAT testing on new developments and existing developments.