TERM PAPER ON

“SERVICE QUALITY ON CUSTOMER LOYALTY IN

RETAILING”
By:

Mr. NEERAJ S TADKAL

USN: SG19MBA023

Submitted for

Partial fulfillment for III rd Sem

MASTER OF BUSINESS ADMINISTRATION

Under the Guidance of

Internal Guide Dean

Prof. Basavaraj S M Dr. Harish S B
Faculty of Business Studies MBA Faculty of Business studies MBA
Sharnbasva University Sharnbasva University

FACULTY OF BUSINESS STUDIES MBA Co-ed (APPAIET)

SHARNBASVA UNIVERSITY, KALABURAGI

2020-2021
Ref No. Date:……………

CERTIFICATE
This is to certify that Mr./Ms.___________________ bearing USN ______________ is a bonafide
student of Faculty of Business studies has undergone term paper on
“_____________________” is prepared under the guidance of Prof.____________ in partial
fulfillment for MBA IIIrd Semester degree Master of Business Administration(Co-Ed)
at Sharnbasva University Kalaburagi.

INTERNAL GUIDE CHAIRMAN

Prof. _____________
Faculty of Business studies Faculty of Business Studies
Sharnbasva University Sharnbasva University

External Viva-Voce
Name:
Sign: