MSU Main Citizens Charter

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The University Seal
The Mindanao State University seal was created by an anonymous student with a very good sense of culture and vision.
The three rays on top stand for the Mindanao, Sulu and Palawan (MINSUPALA) regions which were the main thrust of
MSU at its inception. The lamp in the middle signifies the light with which to guide the people in their quest for
knowledge. Finally, the fish and the “okir” symbols around the lamp along with the color scheme represent the unique
and impressive culture of the Maranaos in the area surrounding the Mindanao State University.
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THE MSU SYSTEM
Philosophy
The Mindanao State University shall, in the pursuit of its mission, be committed to the total development of man and to the search for truth, virtue and academic
excellence.
Mission
 To provide a relevant and integrated system of quality general education that will promote national identity, cultural consciousness, moral integrity and
spiritual vigor;
 To produce a supply of quality manpower required for regional as well as for national development;
 To engage in research and extension activities that will lead to economic upliftment of the surrounding communities; and
 To help humanity live a superior life.
Objectives
As enshrined in its Charter (RA 1387), MSU was established in Marawi City on September 1, 1961 to achieve the following objectives:
 Educate the youth of Mindanao, Sulu and Palawan (MINSUPALA) by offering degree programs in various fields of learning;
 Support businesses and industries in the region by providing their manpower requirements; and
 Integrate the Muslims and the other cultural minorities into the mainstream of national life.
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Nature and Features of MSU

 MSU is an affirmative action policy instrument for the multiculturalist integration of the Muslims and other cultural minorities into the mainstream of
national life;
 MSU is a policy instrument to capacitate the Muslims and other minority cultural communities to catch up with the more advanced regions in the country;
 MSU has a peace building mandate, with most of its campuses located in conflict- affected areas in Mindanao. MSU campuses are expected to compete
with MILF, MNLF and ASG camps in attracting young Muslims. Moreover, being in key areas of conflict, some of MSU campuses (especially MSU-Marawi)
require adequate number of security personnel; and
 Most MSU campuses are residential universities entailing huge maintenance and operating expenses. Aside from their big number of academic and
administrative buildings, many MSU campuses have student dormitories, faculty and staff cottages, and huge land areas.
Vision for MSU System

1. MSU that is more vibrant not only in instruction, but also in research, and extension and community service;
2. MSU that is stronger not only in academic excellence but also in terms of societal relevance and affirmative action for the Muslims and other ethnic
minorities in MINSUPALA;
3. MSU that operates synergistically, with its component campuses growing in their respective region-specific concerns and areas of comparative strengths
and advantages, and sharing with each other their capabilities and strength;
4. MSU under a leadership that is enjoying a high level of respectability and credibility; and
5. MSU that is more self-sustaining and globally competitive in the 21st century.
Twelve-Point Reform Agenda

1. Providing the basic minimum academic needs of all colleges in all campuses;
2. Sustaining academic excellence strengthening interventions;
3. Expanding remedial education;
4. Invigorating research and development;
5. Strengthening extension and community service;
6. Contributing significantly to peace building in Mindanao;
7. Diversifying external linkages;
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8. Improving cost-efficiency and entrepreneurial financial administration;

9. Pursuing right growth paths and right programs the right way;
10. Enhancing campus security and protecting MSU lands;
11. Promoting inter-campus complementation; and
12. Reinventing the university bureaucracy.
BRIEF HISTORY
Mindanao State University (MSU) was established on September 1, 1961 through RA 1387, as amended, was the brain child of the late Senator Domocao
A. Alonto, as one of the government’s responses to the so-called “Mindanao Problem”.
The original mission of the university was anchored on instruction, research and extension. The 1954 Congressional Committee conceptualized it as a social
laboratory for national integration.
For the main campus in Marawi City starting with 282 students and 12 faculty members in its pioneering classes in 1962, it has grown to a multi-campus supra-
regional university system, serving over 53,000 students in all levels with nearly 3,100 faculty members.
The locales of the University campuses are vibrant, which makes Mindanao State University System (MSUS) a distinctive university and special place for any
students. It is also the only university directly charged by the government to advance the cause of national unity and actively pursue integration through
education.
Today, MSU has various units in strategic areas which cut across the Mindanao regions. From a one campus university in Marawi City, MSU has grown to a multi-
campus university of eight autonomous campuses, which include: MSU-Main in Marawi City, MSU-IIT in Iligan City, MSU-TCTO in Tawi-Tawi, MSU-Naawan in
Misamis Oriental, MSU-Maguindanao, MSU-General Santos, MSU-Sulu in Jolo and MSU Buug in Zamboanga Sibugay.
In addition, three (3) former CHED- Supervised Institutions (CSIS) of higher learning are now considered integrated campuses into the MSU System, namely: Lanao
National College of Arts and Trade (LNCAT), Lanao Norte Agricultural College (LNAC) and Maigo School of Arts and Trade (MSAT).
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MSU SYSTEM CAMPUSES GEOGRAPHICAL LOCATION
MSU – Naawan
Naawan, Mis. Or.
MSU – IIT 1981, MSU BOR Res. 285
MSU – Sulu
Iligan City
Jolo, Sulu
1974, MSU BOR Res. 860 1968, RA 5263
MSU – TCTO
Tawi-Tawi MSU Main Campus
1969, RA 6060 Marawi City
1961, RA 1387
MSU - MSAT
Maigo, Lanao Norte
1965, RA 4279 MSU - LNCAT
2001, Integrated to MSU Marawi City
1956, RA 3049
2001, Integrated to MSU
MSU - LNAC
Sultan Naga Dimaporo,
Lanao Norte
MSU-Buug
1969, RA 5507
Buug, Zamboanga
2001, Integrated to MSU
Sibugay Province MSU – General Santos
2010, MSU BOR. Res. 168 General Santos City
MSU – Maguindanao 1973, MSU BOR Res. 822
Maguindanao
1973, MSU BOR Res. 821
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THE MINDANAO STATE UNIVERSITY MARAWI (MAIN CAMPUS)

(Also the seat of MSU System Administration)
VISION MSU-Main Campus aspires to be a world-class comprehensive university.

Ensuring excellence in the performance of instruction, research and innovation, and community outreach functions of its various
MISSION units; and strengthening further the peace building and affirmative action programs of the campus.
KEY RESULT AREAS OBJECTIVES GOALS STRATEGIES MEASURES
Instruction  To strengthen the  To offer relevant and  To evaluate the existing  To increase the number
science and updated degree degree programs at all of top-notchers and
technology degree programs. levels through regular passers in board and bar
programs and review and revision of the exams to at least an
general education  To become center of curricula. average of 75%
courses, especially development/excelle
those in nce in various  To upgrade library holding  To increase by at least
Mathematics, degree programs. and laboratory facilities. 80% of faculty members
Science and English. with appropriate
 To establish  Accreditation of various doctoral degree from
 To strengthen faculty expanded and degree programs. reputable national and
force through mission-aligned international
sourcing new and faculty development  To establish quota programs universities.
developing old program in the following fields:
faculty members Math, Biology, Physics,
from reputable Zoology, Chemistry,
universities. Computer Science,
Information Technology,
Engineering, Plant Science
or Agronomy, Sociology,
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Anthropology, Library and

Information Science,
Psychology.
 To enhance the existing
academic excellence
incentives program and the
competitive scholarship
grants for collegiate
students
 To offer or access
scholarship for faculty
members from DOST, CHED
and foreign grants.
 To implement a teaching
excellence awards and
incentives system.
 To increase funding support

for faculty participation in
discipline-based seminar,
conferences and training
programs.
Research and  To promote culture  To increase  To provide research  To come up with at least
Innovation of research in the significantly the incentives to research two ISI publications in
campus and to number of capable and research each college every year
encourage faculty international ISI personnel, including and to have at least ten
members to publish publications two publication in international paper presenters every
in international years from now. refereed journals, year.
refereed journal or especially, in ISI-indexed
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ISI-indexed journal. journals.
 To align the research  To provide funding support

agenda of the Main to enable faculty to present
Campus with the papers in national and
research thrusts of international seminars and
national government conferences.
agencies and foreign
donors to ensure
access to research
funds.
Community Outreach  To aggressively seek  To hasten the  To provide technical  To have at least three
out opportunities for development of assistance to LGUs to new MOAs or MOUs
collaboration and LGUs in the service handle local governance with LGUs every year.
linkages with LGUs in areas. advisory or consultancy
their service areas. services, training and other
capability-building
programs.
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MSU SYSTEM AND CAMPUS OFFICIALS

(As of February 28, 2012)
I. Composition of the Board of Regents

EX-OFFICIO MEMBERS
HON. PATRICIA B. LICUANAN

Chairperson, Commission on Higher Education
Chairperson
HON. MACAPADO A. MUSLIM

President, Mindanao State University System
Vice Chairperson
HON. EDGARDO J. ANGARA

Chairman, Senate Committee on Education, Arts and Culture
(Represented by Atty. Macabangkit B. Lanto)
HON. JUAN EDGARDO M. ANGARA

Chairman, House Committee on Higher and Technical Education
(Represented by Mr. Vitaliano T. Sabalo, Jr. )
HON. FLORENCIO B. ABAD, JR.

Acting Secretary, Department of Budget and Management
(Represented by Director Ruby R. Esteban)
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HON. ARSENIO M. BALISACAN

Director-General, National Economic Development Authority
(Represented by Deputy Director-General Nestor R. Mijares IV)
HON. SAMIRA A. GUTOC-TOMAWIS

Chairperson, Committee on Education, Culture and Sports, Regional Legislative Assembly (ARMM)
HON. SUKARNO D. TANGGOL

Chancellor, MSU-Iligan Institute of Technology
HON. LORENZO R. REYES

Chancellor, MSU Tawi-Tawi College of Technology and Oceanography
HON. ABDURRAHMAN T. CANACAN

Chancellor, MSU General Santos
HON. MONAORAI SARANGANI-AQUINO

President, MSU Faculty Confederation
HON. ROBERTO N. LIM

President, MSU Alumni Association
HON. KARSHARIF I. SAMAD

President, FEMSUSSCO
APPOINTIVE MEMBERS
HON. SANCHEZ A. ALI

HON. EDUARDITO C. MARUHOM
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MARY JOYCE Z. GUINTO-SALI, PhD

Secretary of the University and of the Board of Regents
II. MSU System Officials
MACAPADO A. MUSLIM, Ph.D.

President
EMMANUEL M. LAGARE, Ph.D.

Executive Vice President
ALMA E. BEROWA, Ph.D.

Vice President for Academic Affairs
MERLYNN S. TAN, DBA

Vice President for Administration and Finance
ABDULLAH D. ALONTO, D.M.

Vice President for Planning and Development
MARY JOYCE Z. GUINTO-SALI, Ph.D.

University Secretary
RAGA M. BACARAT, Ed.D., Ph.D.

Assistant Vice President for Academic Affairs
HADJA DHAMARA DAYAMPADO G. BATUAMPAR, MPA

Assistant Vice President for Planning and Development
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III. Chancellors of MSU Campuses
MACAPADO A. MUSLIM, Ph.D.

MSU-Marawi
Marawi City
SUKARNO D. TANGGOL, DPA

MSU-Iligan Institute of Technology
Iligan City
ATTY. LORENZO R. REYES

MSU-Tawi-Tawi College of Technology and Oceanography
ATTY. ABDURRAHMAN T. CANACAN

MSU-General Santos
General Santos City
PROSERPINA G. ROXAS, Ph.D.

MSU-Naawan
Naawan, Misamis Oriental
ASJADA I. KIRAM, MPA, MA

MSU-Sulu
Jolo, Sulu
BAI SORAYA Q. SINSUAT, MPA

MSU-Maguindanao
Datu Oding Sinsuat, Maguindanao
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SULTAN TAHA G. SARIP, MPD

MSU-Buug
Buug, Zamboanga Sibugay
IV. Heads of Integrated MSU Campuses (CSI)
BULINGAN M.S. H. SIRAD, Ph.D.

Acting Head
MSU-Lanao National College of Arts and Trades
Marawi City
ISRAEL S. LABASTILLA, Ed.D.

Officer-in-Charge
MSU-Maigo School of Arts and Trade
Maigo, Lanao del Norte
ORLANDO A. FERNANDEZ, MSA

Acting Head
MSU-Lanao del Norte Agriculture College
Sultan Naga Dimaporo, Lanao del Norte
V. Heads of Academic Units of Marawi Main Campus
ZENAIDA A. ABABA, Ph.D.

Vice Chancellor for Academic Affairs
MARIAM M. DIRON, Ph.D.

Assistant Vice Chancellor for Academic Affairs (External Units)
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REBEKAH M. ALAWI, Ph.D.

Dean, Graduate School
ATTY. MACACUNA A. MOSLEM

Dean, College of Law
ATTY. ALIZEDNEY M. DITUCALAN

Asst. Dean, MSU College of Law Extension, MSU-IIT
CRISTINA D. ACHACOSO, M.D.

Dean, College of Medicine
PANGANDAG M. MAGOLAMA, Ph.D.

Dean, College of Agriculture
IMARA C. ANDAM, CPA, MM

Dean, College of Business Administration and Accountancy
RACMA U. PACASUM, Ph.D.

Dean, College of Education
ENGR. ARNOLD E. RAMAYLA, MTech

Acting Dean, College of Engineering
MISAEL M. SANGUILA, MSc., MPA

Dean, College of Fisheries
RODRIGO S. PONTILLAS, MF
Dean, College of Forestry and Environmental Studies
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NUR-HANNIPHA B. DERICO, Ph.D.

Dean, College of Health Sciences
TERESITA T. SANCHEZ, MPA, MFSA

Dean, College of Hotel and Restaurant Management
ALI B. PANDA, Ph.D.

Dean, King Faisal Center for Islamic, Arabic and Asian Studies
FLORENCIO D. RECOLETO, JR., Ph.D.

Dean, College of Natural Sciences and Mathematics
GIRLIE B. MIGUEL, MPA

Dean, College of Public Affairs
SAMUEL E. ANONAS, Ph.D.

Dean, College of Social Sciences and Humanities
ANNA MARRIETTA E. BOLOTO, MSPE

Dean, College of Sports, Physical Education and Recreation
GLEN A. LORENZO, D.Eng'g

Dean, College of Information Technology
NENITA B. RETERACION, Ph.D.

Dean, Institute of Science Education and Director, Regional Science Training Center
DIMASULUNG M. MACATANONG, Ph.D.

Assistant Dean, MSU Integrated Laboratory School
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CADIDIA A. PIMPING, Ph.D.

Director, MSU University Training Center
CASAN M. MALA, MSCE

Director, Division of Engineering Technology
PROF. ROSITA S. BALAT

Principal, MSU-Lopez Jaena
MRS. MANIS M. DIDATAR

Principal, MSU-Balindong Community High School
MRS. FARIDA B. MUTI

Principal, MSU-Baloi Community High School
MR. MAURAY A. MALAMBUT

Principal, MSU-Binidayan Community High School
DR. ZAMAN L. MALAWANI

Principal, MSU-Malabang Community High School
MRS. ASAR M. GURO

Principal, MSU-Marantao Community High School
ENGR. DOMA D. RANGIRIS

Principal, MSU-Masiu Community High School
MRS. NORONISAH M. MACKNO

Principal, MSU-Saguiaran Community High School
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PROF. HAKIM D. CALI

Principal, MSU-Siawadatu Community High School
DR. FARIDAH L. BATUGAN

Principal, MSU-Tamparan Community High School
MRS. LAULINGAN T. PUNGGUINAGINA

Principal, MSU-Taraka Community High School
MR. SAID T. GUIMBA

Principal, MSU-Tugaya Community High School
PROF. ELIZABETH O. CARUMBA

Principal, MSU-Wao Community High School
VI. Heads of Semi-Academic Units of Marawi Main Campus
IBRAHIM D. MANGONDATO, Ph.D.

University Registrar, Registrar’s Office
ASNAWIL G. RONSING, Ph.D.

Director, Shariah Center
MARIANITA D. DABLIO, Ph.D.

University Librarian, University Library
PROF. NORANIA M. ACMAD

Director, Division of Student Affairs
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ZAALICA P. GURO, M.D.

Director, University Medical Services and Hospital
GERARDO A. GAVINE, Ph.D.

Director, Office of Information, Press and Publication
NORAISAH A. SANI, Ph.D.

Director, Pre-University Center
MOCTAR I. MATUAN, Ph.D.

Executive Director, Institute for Peace and Development in Mindanao
ATTY. NORMA A. MARUHOM

Executive Director, Center for Women Studies
INTUAS M. ABDULLAH, LLB, MA

Director, Agakhan Museum & Natural Science Museum
TAHA D. SARANGANI, LLB

Director, Audi-Visual Center
SUNNIE C. NOEL, MS
Director, Cultural Affairs Office
OTINGGUE M. MASNAR, Ph.D.

Director, Philippine Carabao Center
COL. ALAN R. ARROJADO, INF (GSC) PA

Commandant, ROTC Unit
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VII. Heads of Administrative Units of Marawi Main Campus
NAZAROLLAH R. MACALANDONG, MPA

Vice Chancellor for Administration and Finance
NASSER M. ANDAM
Director, Presidential Management Staff
LOMINOG D. MAROHOMBSAR
OIC-Director, Office of Administrative Services
SAID M. MAKIL, LLB, MA

Director, Human Resource Development Office
ATTY. SAADUDIN M. ALAUYA, JR., CPA

Director, Legal Services Division
SORAIDA A. ESMAIL, CPA, D.M.

Director, Finance Division / University Business Office (UBO)
PAPALA P. MAROSONG. CPA

University Chief Accountant, Accounting Office
FIRMO R. BARGAYO, CPA

Director, Campus/System Budget Office
HADJA AYESHA ANDANG D. MITMUG

University Cashier, Cashier’s Office
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ENGR. SADICK S. MOHAMAD, D.M.

Director, Physical Plant Division
ENGR. LABIMOMBAO A.D. MACABANDO, Ph.D.

Director, Motor Pool and Water System Division
ISKAK B. PENDUMA, MPA

Director, Supply and Property Management Division
BIENVENIDO S. TABADA, JR., LLB

Director, Office of Alumni Relations
USODAN A. ABDULLAH
Director, Housing Management Division
SAPIA M. ABDULRACHMAN, DPA

Director, Institutional Research and Evaluation Office
AMER D. PANGANDAMAN, MPA

Director, Community Relations Office
ABDULGANI M. DOMADO, Ph.D.

Director, Auxiliary Services Division
ANNIE JANE T. DISOMANGCOP

Manager, Food Services Division
ERMELINDA C. PERUSO
Manager, University Hostel and VIP Lounge
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PUNDUG M. LAGUINDAB
State Auditor IV, Commission on Audit
DELILAH S. DIMAPUNONG
Director, MSU-Manila Information Office
IBRAHIM D. SARANGANI
Chief, Communications Division
MAJOR TALIB G. MARIANO

Officer-In-Charge, Division of Security Services
SOMINSANG M. DANGCAL
Campus Chief Security Officer
TAHA M. MANDANGAN
Chief, University Fire Department
VIII. Heads of Research and Extension Services of Marawi Main Campus
OTINGGUE M. MASNAR, Ph.D.

Vice Chancellor for Research and Extension
ROBERTO B. CORCINO, Ph.D.

Director, Mamitua Saber Research Center
AMER I. COMADUG, Ph.D.

Director, University Extension Services Center
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List of Frontline Services

ADMISSION OFFICE: ISSUANCE OF SASE APPLICATION FORMS
Schedule of Availability of Service: Monday to Friday, 8:00 AM to 12:00 NN - 1:00 PM to 5:00 PM

Who May Avail of the Service: Graduating High School Students and graduates from other schools/College students who wants to study at MSU Marawi
What are the Requirements: HS Report Card, Certificate of Good Moral Character, Copy of Evaluation of Grades, Honorable Dismissal (for
transferees), NSO-Authenticated Birth Certificate, 2 copies 1x1 ID picture, Testing Fee
Duration: 7 minutes
How to Avail of the Service:
Step Applicant/Client Service Provider Duration Person in Charge Fees Form
1 Submit requirements Screen submitted requirements then 2 minutes OAD Personnel - SASE Application Form
issue SASE Application Form
2 Fill-up Application Form and proceed Process payment and issue 2 minutes UBO P250 OR
to the University Business Office (UBO corresponding Official Receipt (O.R.)
for payment
3 Submit duly-accomplished SASE/CET Receive and review the filled-out SASE 3 minutes OAD Personnel - Examination Permit
form to OAD Application Form, process and issue
examination permit and advise student
END OF TRANSACTION
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ADMISSION OFFICE: ISSUANCE OF SASE REPORT OF RATING
Schedule of Availability of Service: Monday to Friday, 8;00 AM to 12:00 NN - 1:00 PM to 5:00 PM

Who May Avail of the Service: Students who took the SASE
What are the Requirements: Valid Identification Card / Admission Slip
Duration: 4 minutes
1 Present Admission Slip along with a Receive and verify documents presented 2 minutes OAD personnel - Admission Slip
valid Identification Card
2 Receive Report of Rating with remarks Release Report of Rating with remark of 2 minutes OAD personnel - Report of Rating
of status and letter of invitation, status and letter of invitation,
information bulletin and other information bulletin and other necessary
necessary data for enrollment data for enrollment
END OF TRANSACTION
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ADMISSION OFFICE: ANSWER INFORMATION/INQUIRIES

Who May Avail of the Service: All interested individuals who intends admission to the University
What are the Requirements: One may visit our office in person; call or text our hotline and/or e-mail us through the university official website
Duration: 15 minutes
1 State queries/purpose/objective answer queries 3 minutes OAD personnel - -
2 Ask queries through mobile phone answer queries 2 minutes OAD personnel - -
3 E-mail queries answer queries 5 minutes OAD personnel - -
4 Receive complete deliver complete information and - -

information/guidance properly guide inquire.
END OF TRANSACTION
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ADMISSION OFFICE: ENROLLMENT PROCEDURE FOR NEW UNDERGRADUATE AND TRANSFEREE STUDENTS

Who May Avail of the Service: Incoming College Freshmen Students and Transferee students
What are the Requirements: Transfer Credentials (Honorable Dismissal, Evaluative Copy of Grades), Certificate of Good Moral Character, NSO-
Authenticated Certificate of Live Birth, SASE Result, 2 pcs. 2x2 ID picture
Duration:
1 Present required documents to the Receive and verify documents presented. 10 minutes Academic Program Adviser - Admission Form
department faculty Issue duly-signed Admission Form
2 Receive from the adviser the duly- Instruct client to proceed to the Office of 1 minute Academic Program Adviser - Admission Form
signed Admission Form and other Admission
documents previously presented
3 Present Admission Form and other Receive, check and evaluate the 15 minutes OAD personnel - Admission Form
enrollment requirements to the Office enrollment requirements and Admission
of Admission Forms and process it for final approval.
Encode course and pertinent information
to the database. Issue Student ID
Number
4 Receive copy of Admission Form with Instruct student to proceed to the CIT- 10 minutes OAD personnel - -
the assigned Student ID Number and Deans Office for the processing of ID
other enrollment requirements picture for the database file
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5 Present signed Admission Form with Process ID picture and issue a stub 5 minutes CIT personnel P20 Admission Form
ID Number receipt
6 Receive stub receipt for his/her Instruct student to proceed to his/her 1 minute CIT personnel - -
University ID Card college
7 Present signed Admission Form with Receive and process enrollment papers, 10 minutes adviser - -
ID Number along with other necessary print CPRF. Advise student to proceed to
enrollment requirements the UBO for payment of fees
8 Present Assessment of Fees and Receive Assessment of Fees and process 5 minutes UBO personnel per unit OR
payment payment then issue corresponding assessment
Official Receipt (OR) fees based on
BOR
Resolution
9 Present Assessment of Fees, CPRF and Receive and assess documents 2 minutes adviser - -
the rest of the required enrollemtn presented. Sign CPRF and advise student
documents along with the Official to proceed to the Registrar's Office
Receipt as proof of payment
10 Present enrollment documents Receive and evaluate documents 10 minutes Registrar personnel - Certificate of Registration
presented. Print and sign Certificate of
Registration (COR)
END OF TRANSACTION
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UNIVERSITY REGISTRAR: ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS (OTR) AND TRANSFER CREDENTIALS
Schedule of Availability of Service: Monday to Friday, 8:00 AM to 12:00 NOON, 1:00 PM to 5:00 PM
Who May Avail of the Service: MSU-Main Campus Alumnus/Students and/or authorized representative
What are the Requirements: University Clearance, Honorable Dismissal for transfer students, payment for TOR/HD
Duration: One day (8 hrs.) for graduate starting 2003 onwards and five days for 2002 graduates or earlier
1 Accomplish request form receive accomplished request form, 1 minute Mimbisa/Sarangani - -

assess and advise graduate/student at Grageda/Parejo/Sabandon,
the University Business Office (UBO) Guimba/Bogabong/Mandong
2 Pay to UBO process payment and issue O.R. 2 minutes UBO personnel on duty P50/page O.R.
3 Present O.R. along with the rest of the 1 minute Mimbisa/Sarangani - -

requirements Grageda/Parejo/Sabandon,
Guimba/Bogabong/Mandong
4 Present clearance for requested 1 minute Mimbisa - -

documents as scheduled
5 Acknowledge documents received

(logbook)
END OF TRANSACTION
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UNIVERSITY REGISTRAR: ISSUANCE OF CERTIFICATION
Who May Avail of the Service: MSU - Main Campus Alumnus/or authorized representative
What are the Requirements: Duly accomplished request form
Duration: 9 minutes
1 Accomplish request form Receive/review accomplished request 1 minute Parejo/Sabandon - Request Form
form
2 Pay to the UBO Process payment and issue official receipt 2 minutes UBO personnel on duty P50 O.R.
(O.R.)
3 Present O.R. And wait for the request Encode certificate, the officer in charge 5 minutes Parejo, Sabandon - Certificate
to be processed of the certificate should affix his/her
initial and have it signed by the University
Registrar
4 Receive the certificate Release certificate 1 minute Mimbisa Signed Certificate
END OF TRANSACTION
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UNIVERSITY REGISTRAR: ISSUANCE OF DIPLOMA
Who May Avail of the Service: MSU - Main Campus alumnus/or authorized representative
What are the Requirements: University Clearance, University Student I.D.
1 Present University Clearance and Locate the diploma, place the notarial 15 minutes Ampog/Montud -
student I.D. seal, mark and authenticate the
photocopy and have it signed by the
University Registrar
2 Receive the diploma including the Release Diploma (original and photocopy) 2 minutes Ampog/Montud - Diploma (original and
photocopy photocopies)
END OF TRANSACTION
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UNIVERSITY REGISTRAR: ISSUANCE OF EVALUATION SHEETS, GRADE CARDS AND CERTIFICATE OF REGISTRATION
Who May Avail of the Service: MSU - Main Campus students
What are the Requirements: University Student I.D.
Duration: 5 minutes
1 Accomplish request form Receive and review accomplished request 1 minute Bogabong/Ossama/Silang/ - Request form
form, advise student to pay to the UBO Datuimam
2 Pay to the UBO Process payment and issue O.R. 2 minutes UBO personnel on duty Grade card O.R.
(P5) COR
(P30)
Evaluation
sheet (P10)
3 Present O.R. And wait for the Print evaluation/grades and COR 1 minute Bogabong/Ossama/Silang/ - -
document to be processed Datuimam
4 Receive the evaluation sheets, grade Release evaluation, COR and grade card 1 minute Bogabong/Ossama/Silang/ - Signed evaluation sheet, grade
cards and COR Datuimam cards and COR
END OF TRANSACTION
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UNIVERSITY REGISTRAR: ISSUANCE OF PERMIT TO CROSS-ENROLL
Who May Avail of the Service: MSU - Main Campus students
What are the Requirements: Duly-accomplished request form
Duration: four (4) hours
1 Seek cross-enrolment form from the Receive/review accomplished request 1 minute Silang, Jessie Grace - -
OVCAA, have it signed by the College
concerned
2 Encode Permit to Cross-Enroll, affix initial 30 minutes Silang, Jessie Grace - Permit to Cross-Enroll
and have it signed by the University
Registrar
3 Receive the Permit to Cross-Enroll Release Permit to Cross-Enroll 1 minute Silang, Jessie Grace - Signed Permit to Cross-Enroll
END OF TRANSACTION
34
UNIVERSITY REGISTRAR: REQUEST FOR AUTHENTICATION OF DOCUMENTS
Who May Avail of the Service: MSU - Main Campus Alumnus/Students
What are the Requirements: Duly-Accomplished Request Form
1 Accomplish request form Receive/review accomplished request 2 minutes Ampog - Request Form
form and pay to the UBO
2 Pay to the UBO Process payment and issue O.R. 2 minutes UBO P10 O.R.
3 Present OR and wait for the request Photocopy original copy of Certification, 20 minutes Guimba/Ampog - Authenticated and certified true
to be processed TOR and Diploma copy of TOR, Diploma and
Certificate
4 Receive the Authenticated Certificate, Release of authenticated Certificate, TOR 1 minute Guimba/Ampog - Signed Certified True copy of TOR,
TOR and Diploma and Diploma Certificate and Diploma
END OF TRANSACTION
35
UNIVERSITY REGISTRAR: REMOVAL OF GRADE & COMPLETION OF GRADES
Who May Avail of the Service: MSU - main Campus Students
What are the Requirements: Accomplished Completion Forms
Duration: 7 minutes
1 Accomplish assessment of fees Assess and advise student to pay to the 1 minute Moti/Mangondato/Ampog/ - Assessment Form
UBO Radiamoda/Gumadlas
2 Pay to UBO Process payment and issue official receipt 2 minutes UBO personnel on duty P20 OR
3 Accomplish the form in 4 copies and Faculty gives the grades 2 minutes
then give the filled-out form to
his/her faculty
4 The faculty or staff from the deans of Grade entered by the faculty concerned 1 minute
different Colleges transmit the
Completion of Grade form to the
Registrar's Office
5 Receive the Completion of Grade Release other copies of Completion of 1 minute By college
form: 1st copy (original) for Registrar, Grades
2nd copy - College copy, 3rd copy -
OVCAA, 4th copy - Department
concerned
END OF TRANSACTION
36
UNIVERSITY REGISTRAR: TOR SCHOOL REQUEST
Who May Avail of the Service: MSU - Main Campus Alumnus/Students and/or authorized representative
What are the Requirements: Accomplished Return Slip
Duration: 1 minute
1 Submit Accomplished Return Slip receive accomplished Return Slip 1 minute Sarangani/Mimbisa/ - Form 1
Mandong
2 Receive TOR send TOR via mail or hand-carried by the Sarangani/Mimbisa/ Form 2
student or authorized representative Mandong
END OF TRANSACTION
37
UNIVERSITY REGISTRAR: ISSUANCE OF STUDENT’S EVALUATION RECORD
Schedule of Availability of Service: Monday to Friday, 8:00 AM to 5:00 PM

Who May Avail of the Service: MSU Main Campus students
What are the Requirements: Application Slip/Form
Duration: 5 minutes
1 Accomplish application slip/form Issue application slip/form and advise 1 minute Registrar personnel on duty - Assessment/ Application Slip
students to pay to the UBO
2 Pay to the UBO Process payment and issue OR 2 minutes UBO P10 OR
3 Present OR and wait for the request Print and sign the evaluation of student 2 minutes Registrar personnel on duty
to be processed
END OF TRANSACTION
38
UNIVERSITY REGISTRAR: ISSUANCE OF STUDENT’S REPORT OF GRADES
Schedule of Availability of Service: Monday to Friday, 8:00 AM to 5:00 PM, NO NOON BREAK
Who May Avail of the Service: MSU-Main Campus Students
What are the Requirements: Application Form/Assessment Form
Duration: 5 minutes
1 Present University Student ID/ Issue Assessment Form and request 1 minute Datuimam/Silang/Bogabong/Ossama - Assessment Form
Assessment Form student to pay to the UBO
2 Pay to the UBO Process payment and issue OR 2 minutes UBO P5 OR
3 Present OR and wait for the request Print Report of Grades of Student 2 minutes Datuimam/Silang/Bogabong/Ossama
to be processed and have it signed by the officer in
charge
END OF TRANSACTION
39
COLLEGE REGISTRAR: ISSUANCE OF STUDENTS’ EVALUATION RECORD (COLLEGE OF LAW)
Schedule of Availability of Service: 8:00 AM to 5:00 PM, Monday to Friday (except holidays)
Who May Avail of the Service: College Students
What are the Requirements: Request Slip
Duration: 7 minutes
1 Accomplish assessment slip form Get the request slip, print and sign 3 minutes College Clerk - Assessment Slip Form
evaluation record
2 Pay to Cashier/UBO Issue Official Receipt (O.R.) and sign the 4 minutes Cashier P 50 Official Receipt
printed evaluation record.
END OF TRANSACTION
40
COLLEGE REGISTRAR: ISSUANCE OF STUDENTS’ REPORT OF GRADES(COLLEGE OF LAW)
Who May Avail of the Service: College Students
What are the Requirements: Request Slip
Duration: 7 minutes
1 Accomplish assessment6 slip form Get the request slip, print and sign 3 minutes College Clerk - Assessment Slip Form
evaluation record
2 Pay to Cashier/UBO Issue Official Receipt (O.R.) and sign the 4 minutes Cashier P 50 Official Receipt
printed evaluation record.
END OF TRANSACTION
41
DIVISION OF STUDENT AFFAIRS: STUDENT ASSISTANCE PROGRAM (SAP)
Schedule of Availability of Service: June to October and November to March; Monday to Friday
Who May Avail of the Service: 3rd year to 5th year for demoted scholars
1. Not less than 15 units

2. Recommendation from the Department Chairperson noted by the Dean of the College
3. Application Letter addressed to DSA Director
4. Evaluation Sheet
5. Latest Grade Card
6. Current Certificate of Registration (COR)
What are the Requirements:
Duration: Depending of the Availability of Students’ class schedule
Step Service Provider Applicant/Client Duration Person in Charge Fees Form
Post the announcement by DSA SAP

1 Read the announcement 2 weeks Noel Rabuyo
Committee
2 weeks within the

2 Receive of the application requirements Pass the requirements Aleesha L. Tampi
announcement period
42
Examine the application requirements if Wait for the notice of

3 2 days SAP Committee
qualified for the interview schedule for interview
See Mr. Rabuyo at the

Give notice to qualified applicants for an
4 DSA for their 2 days Noel Rabuyo DSA-Form 5 (Information Sheet)
interview
information sheet
Screen qualified applicants through group They have to report for 2 days, 1 to 2 hours for Assigned SAP Committee
5
interview or Focus Group Discussion interview each group Members
Determine the successful applicants as

beneficiaries of the program and
6 determine the offices which need office Wait for the result 1 day SAP Committee Members
assistance to determine the final number
of SAP grantees.
See Mr. Rabuyo for their
7 Post the results of the screening confirmation in the 1 day Noel Rabuyo
program
The committee will submit the result of
8 Wait for further notice 1 min Noel Rabuyo
the screening to DSA Director
The DSA Director will prepare a letter

addressed to the Office of the President
through Office of the Vice-Chancellor for Wait for the issuance of
9 1 week Director
Academic Affairs with attached result of Special Order
the screening process and draft of Special
Order
Provide a copy of Special Order to the

10 Received the copy 1 hr. Faridah Alango
beneficiaries
43
11 Conduct an Orientation Program Attend the Orientation Morning session, 4 hours DSA-SAP Committee
Report to their assigned

Deployment of SAP Beneficiaries to
immediate supervisor
different Office with the letter addressed
12 with the assistance of 2 hours DSA-SAP Committee
to the head of office where they are
the respective Guidance
assigned
Counselor
Monitor of their duties and performance Reporting to their

13 Weekly (once a week) DSA-SAP Committee
at assigned offices assigned office
Prepare and process payroll for SAP Submit their Daily Time
14 Beneficiaries who actually reported to Record attached with Monthly Aleesha L. Tampi
their duties, based on their DTR narrative report
END OF TRANSACTION
44
DIVISION OF STUDENT AFFAIRS: JOB SEEKING ORIENTATION SEMINAR
Schedule of Availability of Service: February

Who May Avail of the Service: MSU Graduating Students
What are the Requirements: Receipt of Registration, University ID, P100.00
Benifits of the Students: Students will be able to get tips in seeking and preparing for jobs.
Duration: 1 Day
Step Service Provider Participant/Client Duration Person in Charge Fees Form
1 Announce the invitation on Job Seeking Approach DSA and 1 week Dr. Catherine G. Alicante P100.00 Receipt of payment
Orientation Seminar to every college register for the seminar.
through the Dean Pay P100.00 to the UBO
2 Set the schedule and prepare the 1 day Faridah D. Alango
program for the seminar SittieHakimaSani
AleeshaTampi
3 Invite Resource Persons for the seminar 1 week AleahjehanGuro
Dayang2x Baguinda
RainidahDipatuan
4 Conduct the seminar on the date Attend the seminar and 1 day (8 hours) DSA Personnel and
scheduled. Give certificate of attendance receive the certificate at Guidance Counselors
to the students who participated at the the end of the seminar.
end of the seminar
END OF TRANSACTION
45
DIVISION OF STUDENT AFFAIRS: OUTREACH COUNSELING AT DORMS, COLLEGES, AND OTHER STUDENTS FROM THE
COMMUNITY RESIDENCES/COTTAGES
Schedule of Availability of Service: Any time as needed during office days

Who May Avail of the Service: Students
What are the Requirements: University ID, Personal Information Sheet
Benefits of the Students: Students can be helped to adjust and cope with their studies
Duration: 30 minutes to 1 ½ hour per session
1 Approach DSA office and ask for the Entertain the student’s 5 min. OmelhayerTampugao/
availability of the counselors assigned at concern and refer NidaDimalutang
the dorm or college or any counselor her/him to the counselor
whom the client desired to talk with assigned to the dormitory
or college
2 Approach the Guidance counselor and Welcome the student / 5 min. Dormitory or College Personal Information Sheet
introduce himself/herself. Fill up a client and give a Personal Guidance Counselor
Personal Information Sheet Information Sheet to the Assigned / Available
student or client. Create
rapport
46
3 Express her/his concern Listens to the student’s/ 15 min. Dormitory or College

client’s concern Guidance Counselor
Assigned / Available
4 Cooperate and open up more details Explore the client’s 20 min. Dormitory or College Testing material
regarding her/his concerns concern. Given with the Guidance Counselor
necessary test if needed Assigned / Available
5 Give an indication of fulfillment of the Terminate the session 5 min Dormitory or College
time spent with the guidance counselor and express gratitude for Guidance Counselor
or stopping the session time with her/ him Assigned / Available
47
DIVISION OF STUDENT AFFAIRS: RELEASING OF DARANGEN / YEARBOOK
Schedule of Availability of Service: Any time as needed during office hours

Who May Avail of the Service: Graduated Students
What are the Requirements: University Clearance, University Official Receipt
Step Student/Client Service Provider Duration Person in Charge Fees Form
1 Approach the staff in-charge for the Entertain the student / 2 min. NidaDimalutang
release of Darangen and ask what are the client and name the OmairahMacapodi
requirements requirements OmelhayerTampugao
2 Present the requirements Check whether the 2 min. NidaDimalutang
requirements are OmairahMacapodi
presented satisfactorily OmelhayerTampugao
3 Sign-in in the Darangen Receiving Record Let the student sign-in

book in the Darangen
Receiving Record
4 Receive her/his Darangen Yearbook Release the Darangen 5 min. NidaDimalutang

Yearbook of the student OmairahMacapodi
OmelhayerTampugao
END OF TRANSACTION
48
DIVISION OF STUDENT AFFAIRS: PRODUCTION OF DARANGEN / YEARBOOK
Schedule of Availability of Service: Mid of the First Semester

Who May Avail of the Service: Plan and Budget for Pictorial and Editorial Board, S.O.
Source of Fund:
Duration: 6 Months
Step Activity Objective Duration Person in Charge Budget Form
1 DSA identifies the committee on the 1 day Director

Pictorial, Editorial Board and Printing the
Publication for the issuance of S.O.
2 DSA facilitates the issuance of S.O. 1 day Director
3 Committee on Pictorial and Editorial 2 days
Board set their plan and budget, as well
the facilitation of printing
4 Scheduling of Pictorial 5 days

5 Encoding, Lay-outing, drafts, etc. 2 months
6 Test / Sample Printing and Editing 1 month
7 Final printing 1 month
8 Receiving of the final print 2 weeks to wait
END OF TRANSACTION
49
DIVISION OF STUDENT AFFAIRS: SELF-ENHANCEMENT PROGRAM
Schedule of Availability of Service: August

What are the Requirements: Receipt of Registration, University ID,
Students will be able to attend seminars and workshops in order to develop themselves and survive in their studies through
equipping themselves with the following:
Benefits of the Students: a. Current Issues such as Gender, Peace, Teenage matters c. Effective Study Habits
b. Leadership skills d. Islamic Counseling for Muslim Students
3 – 4 session (1 ½ hour – 2hours per session)

Duration:
1 Invite the students to the seminars / Write or register her /his 1 week Ms. Aleesha L. Tampi >Bond paper for P 50.00
workshops and post the Schedules in name on the topic or posting
which the students can choose time to session which she / he (100 pcs.)
attend for the particular topic or session can attend >Printing
(only 30 slots for each
session)
2 Check the registered students on each 1 week Faridah D. Alango

given session SittieHakimaSani
AleeshaTampi
50
3 Invite Resource Persons for the seminar 1 week AleahjehanGuro >Bond paper for
Dayang2x Baguinda communication
RainidahDipatuan letter
>Printing
4 Conduct the seminar on the date Attend the seminar and 1 ½ hour per session DSA Personnel and >Special paper for
schedule. Give certificate of attendance receive the certificate at Guidance and Counselors certificates, >
to the students who participated at the the end of the seminar. Printing >Snacks (if
end of the seminar granted with
budget)
END OF TRANSACTION
51
DIVISION OF STUDENT AFFAIRS: DISASTER PREPAREDNESS AND AWARENESS TRAINING
Schedule of Availability of Service: February

Who May Avail of the Service: Students at Dormitories, University Cottages, and private / University Registered Lodging Houses
What are the Requirements: Certificate of Registration (COR), University ID or Dormitory ID
Benefits of the Students: Students will be able to prepare themselves for any disaster that may come or learn to manage risks
Duration: 3 hours – 4 hours per session
Step Service Provider Participant/Student Duration Person in Charge Fees Form

1 Schedule the training in the 2 days Director >Bond paper for P 100.00
dormitories. posting
Cottages and private lodging houses (100 pcs.)
will be scheduled which dormitory >Printing
they can attend for the training
2 Invite the students to the program Students not from the 4 days
dormitory must register at
least 3 days before the
training schedule in the
dorm where she/he will
attend
3 Invite Resource Persons for the 1 week Director >Bond paper for
training communication
letter
>Printing
52
4 Conduct the training on the date Attend the training 3-4 hour per >Special paper for
scheduled. training certificates of
Resource
Persons/Trainers
>Printing >Snacks (if
granted with budget)
END OF TRANSACTION
53
DIVISION OF STUDENT AFFAIRS: FACILITATING STUDENTS’ / ORGANIZATION’S TRIPS (NON-CLASS REQUIREMENT)
Schedule of Availability of Service: Anytime as needed

What are the Requirements: Letter to the DSA Director, Invitation of the Trip, Itinerary of the travel, Budget if included
Duration: 1 day
Step Student/Client Service Provider Duration Person in Charge Fees Form
1 Approach DSA and present the Check the requirements 2 min. Omelhayer Tampugao
requirements for the Issuance of Special if okay Omairah Macapodi
Order and Insurance Certificate
2 Fill-in the DSA Form 6 5 min. Faridah D. Alango DSA Form 6

(Summary note for Sittiehakima Sani
OVCAA/OP) AleeshaTampi
3 Encode and print the 4 hours Faridah D. Alango

Special Order, SittiehakimaSani
1stIndorsement, and the AleeshaTampi
Insurance Certificate
4 Sign initially the 2 min. LacsonGadia

Insurance Certificate MarukiLucman
Faridah D. Alango
SittiehakimaSani
Alsiiggo
54
5 Forward the S.O., 1st 2 min. LacsonGadia

Indorsement, and MarukiLucman
Insurance Certificate to Faridah D. Alango
the Director’s Office SittiehakimaSani
Alsiiggo
6 Sign the 1st 10 min. Director

Indorsement, and
Insurance Certificate
7 Receive the S.O., 1st Indorsement, and Release the S.O., 1st 2 min. OmelhayerTampugao
Insurance Certificate and forward it to Indorsement, and OmairahMacapodi
OVCAA Insurance Certificate
END OF TRANSACTION
55
DIVISION OF STUDENT AFFAIRS (Guidance and Counseling): SHIFTING AND READMISSION INTERVIEW
Schedule of Availability of Service: June and October (as soon as the Grade Card is released)
What are the Requirements: Grade Card, latest Evaluation, University ID and College Clearance
Benifits of the Students: Guide the students in knowing and choosing their desire course
Duration: Enrollment Period
Step Service Provider Applicant Duration Person in Charge Fees Form

1 Posting of the steps together with the Approach Sir Noel 3 mins Noel Rabuyo DSA Shifting Form
requirements for shifting Rabuyo for checking and
evaluation of the
requirements
2 Interview the students of the reason to Approach the Guidance 10 mins Assigned Guidance
shift or re-admission, assess the students’ Counselor assigned for Counselor per college
academic performance and help the the interview
students assess the consequences of their
decision/choices or find answer to their
academic problems
3 Make recommendations to the concerned Go to the concerned 1 day Assigned Guidance

college based on the finding in the college to process their Counselor
interview and give instruction of the shifting
process
4 Sign the registrar’s and student’s copy and Proceed to enrollment 1 min Assigned Guidance
detach the DSA copy Counselor
END OF TRANSACTION
56
DIVISION OF STUDENT AFFAIRS: UNIVERSITY STUDENT LEADERSHIP AWARD (USLA)
Schedule of Availability of Service: Every March

Who May Avail of the Service: Graduating Student of the University, Marawi Campus, who has met the minimum qualifications and has
been duly recommended by the College where his/her degree will be granted.
What are the Requirements: 1. Official nomination of the dean of the College;
2. Certifications of all advisors of the relevant student organizations which the nominee is/was a member
3. Certification from the student disciplinary Board certifying that the nominee has not been subjected to disciplinary action;
4. Certification from the Registrar that the nominee is currently enrolled; and
5. Must have an estimated point not less than Seventy Five (75) on the provisions of this scheme. The college, in cases of
several potential nominees, may use this scheme as preliminary screening in deciding whom to officially nominate.
Slot: 1 (one)
Duration:
Step Service Provider Applicant Duration Person in Charge Fees Schedule

1 Issuance of Special 30 minutes DSA Dir. Norania M. Acmad February
Order to the Committee
on the search for USLA
2 Send letter to the Dean of every college Secure requirements 1 week

for their nomination. (credentials)
3 Receive nomination from each college Submit requirements 1 day Ms. Faridah D. Alango
certified by the Dean. (credentials) to the
Division of Student
affairs thru the USLA
Committee secretary
4 Wait for the result: 1 Hour USLA Committee

Assess the nominees’ submitted Satisfy Minimum
requirements: Phase I – Pre-Qualification requirements
(meeting the minimum requirements)
57
Phase II – Evaluate quantitatively the Wait for the result USLA Committee
credentials submitted
Phase III – Conduct a survey and Wait for the result 1 week DSA (Ms. Faridah D. Alango)
assessment to all colleges
Tabulate and compute the data gathered Wait for the result USLA Committee
Phase IV – Interview the top three Attend the interview

candidate for the USLA (qualitative) called by the USLA
committee
5 Give notice of the result of the search Receive the notice 1 min. USLA Committee
6 Award the USLA 20 min. March

END OF TRANSACTION
58
DIVISION OF STUDENT AFFAIRS: STUDENT SUPREME GOVERNMENT ELECTION
Schedule of Availability of Monday – Friday; 8:00 to 5:00 pm; January 7- 17, 2013
Service:
Who May Avail of the Service: Any Bonafide student of MSU main
What are the Requirements: Certification of Good Moral Character from the Dean’s Office and certified by DSA, University Certificate of
Registration (COR), Bio Data, and Interview from DSA Guidance Counselors and signing of covenant
Benifits of the Students:
Duration: Monday – Friday; 8:00- 5:00 pm
Students
Step Applicant/Client Service Provider Person in Charge Duration Source of Funds Budget
Involved
1 Forming of the Electoral To immediately None Noel Rabuyo
Tribunal/Board as conduct the election
mandated in the period
University election rules
and regulation
2 Issuance of the S.O. by To make the Electoral DSA Director DSA Shifting Form
the DSA director Tribunal/ Board official None 8hrs.
approved by the
President
3 Series of meetings by the To make the election
Electoral board to period an honest, Editor In chief of Member of the Electoral
schedule the activities transparent, successful the MV Tribunal
and make a proposed and efficient event
budget for the SSG
Election
4 SSG election period Mandated by the MV/Senior’s Member of the Electoral
election rules and Council/Student Tribunal SSG election fund
regulations of the volunteers
university
59
5 Filing of candidacy To officially identify

(distribution of certificate the candidates and to
of candidacy) make the subject for
sanction for any None DSA Staff
violation against the
election code
6 Briefing of the To inform them of the Editor In chief of Member of the Electoral
candidates(distribution Guidelines the MV Tribunal SSG election fund P500
of the Guidelines for the )
7 Campaign period To inform the students Member of the Electoral
(distribution of the of the Election and the Candidates Tribunal
areas/schedule of the candidates
campaign period to the
candidates/dormitories )
8 Meeting De Avance To inform students of MV MV/ Member of the SSG election fund
the platform of every Electoral Tribunal
parties
9 Orientation for the BEI or To properly confirm None Member of the Electoral SSG election fund P1320
Board of Election the election day and Tribunal
Inspectors related activities
10 Election day To elect the most All bonafide Member of the Electoral SSG election fund P2196
qualified student students of MSU Tribunal
leaders in the campus main DSA guidance counselors
MV/senior’s & staff
council
11 Canvassing Counting of the ballots Editor In chief of Member of the Electoral SSG election fund
& identify the results the MV Tribunal
P21,292 (includes
12 Proclamation Proclaim the newly Editor In chief of Member of the Electoral SSG election fund food, materials and
elected SSG officers the MV Tribunal others)
END OF TRANSACTION
60
DIVISION OF STUDENT AFFAIRS: ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER
Schedule of Availability of Service: Monday – Friday; 8:00 to 5:00 pm

Who May Avail of the Service: Students of the MSU main (graduating, non- graduating) and Alumni of MSU main
What are the Requirements: Clearance/Transcript of Record, University ID
Duration: Monday – Friday; 8:00- 5:00 pm as needed

1 Ask/ request to the DSA office for the Give request Slip; 5 minutes Ms. Omelhayer G. P20.00 Request Slip
certificate of Good moral character Instruct how to fill up; Tampugao
Advise to pay P20.00 to
University Budget Office
(UBO); Ask the applicant
to provide the
requirement
2 Provide the requirement Print the certificate of 5 minutes Ms. Omelhayer G. CGM form
Good moral by the Tampugao
person-in-charge
3 Have it dry sealed 1 minute Ms. Omaira Macapodi
4 Initial signing 2 minute Ms. Farida D. Alango
For checking for Ms. Sittie Hakima C. Sani
requirement Ms. Ayeesha-Maruki
Lucman
Mr. Alsi Iggo
5 Receive the Certificate of Good moral Have it signed by the 2 minute

character Director DSA Director
Prof. Norania M. Acmad
END OF TRANSACTION
61
DIVISION OF STUDENT AFFAIRS: ISSUANCE OF CERTIFICATE OF INSURANCE
Schedule of Availability of Service: Monday – Friday; 8:00 am to 5:00 pm

Who May Avail of the Service: All students of MSU Main Campus
What are the Requirements: Letter to the DSA Director, Itinerary of the Travel/Trip, Budget per Student
Duration: Anytime as needed during office hours
1 Request certificate of Insurance Ask for the requirement 1 minute Ms. Faridah D. Alango
Ms. Sittie Hakima Sani
Ms. Aleesha L. Tampi
2 Provide the requirements for issuance of Check and fill in the 5 minutes Ms. Faridah D. Alango DSA-form 6
Insurance Certificate Summary Note about Ms. Sittie Hakima Sani Summary Note for OVCAA/OP
the trip for OVCAA / OP. Ms. Aleesha L. Tampi
Get a copy of the
requirements for DSA
file
3 Print the Insurance 2 minutes Ms. Faridah D. Alango
Certificate Ms. Sittie Hakima Sani
Ms. Aleesha L. Tampi
4 Initially sign the 1 minute Mr. Lacson B. Gadia

certificate and forward Ms. Ayeesha-Maruki
it to the Director’s office Lucman
Mr. Alsi Iggo
Ms. Sittie Hakima C. Sani
Ms. Farida D. Alango
5 Director signs the 1 minute DSA Director

Insurance Certificate Prof. Norania M. Acmad
6 Receive the Insurance Certificate Release the Certificate 1 minute Ms. Omelhayer Tampogao
Ms. Omaira Macapodi
END OF TRANSACTION
62
UNIVERSITY LIBRARY: PROVISION OF INTELLECTUAL INFORMATION
Monday to Friday; 8:00 AM to 5:00 PM; No noon break; Saturday; 9:00 AM to 4:00 PM/ 24/7 because we have online
Schedule of Availability of Service:
databases available in the Main Library and Digital Library
A. Students, Faculty and Staff of the Main Campus

B. Outside Users (Retired faculty and staff, faculty and students from other public and private schools referred to the
Who May Avail of the Service:
library, government employees doing research, personnel of business and industrial firms doing research for official
purpose.
A. MSU MARAWI Constituents: University ID and Borrower’s Card

B. Outside clients/users: referral letter from their school or librarian and from the agency head.
A. MSU MARAWI Constituents: Faculty – 5 days only for the preparation of course syllabus,
Duration: Students – maximum of 3 days for circulation books; 1 day for reserve books
B. Outside users/clients: For inside reading only
For outside users: Present referral letter

from their school to the Office of the Librarian/Administrative Staff
1 Issues special permit to outside users/clients 1 minute or Php5.00 Library Permit
Administrative Services Division, Main designated
more
Library
Fill out library permit to use the Main University Librarian/Librarian

2 Signed special permit 1 minute Library permit
library and other college libraries designate administrative staff
63
Direct clients/users to the Reference Desk

Received library permit to use the Mail University Librarian/Librarian
3 librarian/Card Catalog and location of 1 minute Library permit
library and other college libraries designate administrative staff
resources
Browse the integrated library system

4
(KOHA/OPAC)for materials needed
Present library permit to the section in- Circulation desk in-charge,

Answer queries/provide assistance to
5 charge or college librarian in-charge to use 1 or 2 minutes College libraries in-charge, Library permit
students/visiting students
the Library. Reference librarian
Present call number/s to the librarian in- Check book/s from the shelve/s against call 1 minute or Librarian in-charge/support
6 Book card
charge number presented, release to the borrower/s more staff
END OF TRANSACTION
64
UNIVERSITY LIBRARY: APPLICATION FOR NEW BORROWER'S CARD
Monday to Friday; 8:00AM to 5:00 PM/ 24/7 because we have online databases available in the Main Library and Digital
Library
Who May Avail of the Service: Freshmen and other students who have not applied.
A. Freshman: COR, University ID, 1 pc. 1x1 ID picture

B. Old Students: COR, University ID and Borrower’s Card
Duration: 2-3 minutes per student

Validated
University ID,
Records section in-charge and Certificate of
1 Present requirements Evaluates requirements of applicant 1 minute Php7.00
support staff Registration
Form, 1 pc. 1x1
ID picture
Registration
Get Registration Form and fill out for Records section in-charge and form and
2 Issued Registration form and Borrower’s Card 2 minutes
Borrower’s Card support staff Borrower’s
Card
65
Validate Borrower’s Card

Records section in-charge and
3 Fill out Borrower’s Card Encodes applicant’s data in Records Library 3 minutes University ID
support staff
system for ID validation
Validated
Records section in-charge and University ID
4 Claim Borrower’s Card Release validated ID and Borrower’s Card 1 minute
support staff and Borrower’s
Card
END OF TRANSACTION
66
UNIVERSITY LIBRARY: READER'S SERVICES
Monday – Friday, 8:00 AM – 5:00 PM, no NOONTIME BREAK/24/7 because we have online databases available in the Main
Library and Digital Library
Who May Avail of the Service: MSU MARAWI CONSTITUENTS (Students, Faculty and Staff) and other outside users/clients
A. MSU Constituents: Validated University ID and Borrower’s Card
B. Outside Users/Clients: Visitors Permit/Validated Agency ID/Borrower’s Card
Duration: No time limit , within office hours
Present validated University ID and

Borrowers for MSU Constituents;
University ID
1 Verify identity of the users/clients 1 minute Reader’s Services librarian and
Visitors permit/Library permit for outside and BC
support staff
users/clients
Search needed library materials through
the Online Public Access Catalog
(OPAC)/KOHA Integrated Library System
Secures call number and proceed to shelves for 1 minute or Reader’s Services librarian and
2
the needed materials more support staff
Search call number in the Library Card
Catalog
Proceed to the library section/college

Assist students/users and other clients for the Reader’s Services Librarian
libraries where the library materials can be University ID
3 needed books, suggest other titles in case
found or located and BC
needed materials are not available Reference Desk Librarian
67
Present query/ies
Answer reference questions
References assist library customers, also known

Reader’s Services Librarian University ID
as patrons, locate items within the library and
4 5 minutes and BC/Referral
find information for specific purposes.
Reference Desk Librarian Letter
Provides assistance to library users in finding
resources and how to efficiently use the library
END OF TRANSACTION
68
UNIVERSITY LIBRARY: OVERNIGHT LOAN FOR BOOKS
Schedule of Availability of Service: Monday – Friday, 8:00 AM – 5:00 PM for Circulation Books; 3:00PM – 5:00PM for Reserve Books
Who May Avail of the Service: MSU Students, Faculty and Staff
What are the Requirements: University ID and Borrower’s Card
Duration: 3 days for Circulation Books; Overnight for Reserve Books
Locate library materials from the book shelves

2 minutes Librarian in-charge University ID
Present Call Number of library materials for reserve books;
1 and Borrowers
needed Allow library user/s to the shelves where
3 minutes Circulation desk in-charge Card
library materials can be found
Librarian in-charge Book card,

2 Request for overnight loan Check book card’s accession number 1 minute Borrower’s
Circulation desk in-charge Card
Attached book card to University ID and Librarian in-charge Book card,
3 Present University ID and Borrower’s Card Borrower’s Card, check signed card and filled 2 minutes Borrower’s
up BC Circulation desk in-charge Card
Librarian in-charge Book card,
4 Receives borrowed library materials File Borrower’s Card 1 minute Borrower’s
Circulation desk in-charge Card
END OF TRANSACTION
69
UNIVERSITY LIBRARY: RENEWAL/VALIDATION OF BORROWER'S CARD
Schedule of Availability of Service: Monday – Friday; 8:00 AM – 5:00 PM

Who May Avail of the Service: Old Students/Freshman Students
What are the Requirements: Old Students: Univ. ID/COR/BC
Duration: 2 to 3 minutes
Receives required documents;
Present Univ. ID/Borrower’s Card and COR Stamps date of validation at the back of the Records Section in-charge and Borrower’s
1 1 minute
for old students COR support staff Card/COR
Validate Borrower’s Card

Claim validated University ID and Records Section in-charge and Borrower’s
2 Release validated Univ. ID/BC/stamped COR 1 minute
Borrower’s Card/COR stamped support staff Card/COR
END OF TRANSACTION
70
UNIVERSITY LIBRARY: REPLACEMENT OF LOST BORROWER'S CARD
Schedule of Availability of Service: Monday – Friday, 8:00 AM – 5:00 PM

Who May Avail of the Service: Students of the MSU Main Campus
What are the Requirements: University ID/COR/1 pc. 1x1 ID picture
Duration: 2 to 3 minutes
Report to the Records Section lost Records Section in-charge and Univ. ID/COR
1 Issues clearance slip 1 minute
Borrower’s Card support staff Clearance slip
Present clearance slip to the different Sections in-charge and college libraries in-
Sections in-charge;
2 sections of the Main Library and college charge sign clearance upon checking from 2-3 minutes Clearance slip
College Libraries in-charge
libraries of the Main Campus interfiled Univ. IDs/BCs
Present signed clearance slip to the
Sections in-charge; Borrower’s
3 Records Section for replacement of lost BC Issues Borrower’s Card 1 minute Php7.00
College Libraries in-charge Card
with Univ. ID and COR
Borrower’s
Return fill out Borrower’s Card for Sections in-charge;
4 Validate/stamp Borrower’s Card 1 minute Card/Univ.
validation College Libraries in-charge
ID and COR
Borrower’s
Sections in-charge;
5 Claim validated BC/ID/COR Release replaced validated Borrower’s Card 1 minute Card/Univ.
College Libraries in-charge
ID and COR
For filled up Borrower’s Card:
6 Present filled up borrower’s card to the Issue blank Borrower’s Card 1 minute
Records Section for replacement
Receive filled up Borrower’s Card and validate; Sections in-charge; Borrower’s
7 Fill up blank Borrower’s Card 1 minute Php7.00
Cancel filled up Borrower’s Card College Libraries in-charge Card
8 Claim validated Borrower’s Card Issues validated Borrower’s Card 1 minute
END OF TRANSACTION
71
UNIVERSITY LIBRARY: RETURN OF BORROWED BOOKS
Schedule of Availability of Service: Monday – Friday; 8:00 AM – 5:00 PM, Saturday: 9:00AM – 4:00 PM
Who May Avail of the Service: Students and Faculty of MSU Main Campus
What are the Requirements: Borrower’s Card
Duration: 1 minute to 2 minutes
Checks loaned out library materials against Circulation desk in-

Proceed to sections/college libraries where Borrower’s
1 interfiled Borrower’s Card, check if fines will be 2 minutes charge/College Libraries in-
books/library materials were borrowed Card/Univ. ID
imposed charge
Issues slip for fines to be paid at the University

For borrowed Reserve Books returned Business Office (UBO) Php 10.00 for Slip for fines
2 2 - 5 minutes University Business Office Staff
after 9:00AM, fines will be imposed first 1 hour /Official Receipt
UBO issues Official Receipt for fines collected
Circulation desk in- Univ.

Present Official Receipt to the section in-
3 Interfiles Official Receipts 1-2 minutes charge/College Libraries in- ID/Borrower’s
charge
charge Card
Circulation desk in-
4 Claim Univ. ID/Borrower’s Card Releases the University ID/Borrower’s Card 1-2 minutes charge/College Libraries in- Official Receipt
charge
END OF TRANSACTION
72
UNIVERSITY LIBRARY: MULTIMEDIA SERVICES/DIGITAL LIBRARY/AMERICAN CORNER/eLibrary
Monday – Friday: 8:00 AM – 5:00 PM

Saturday : 9:00AM – 4:00 PM for American Corner Section
Who May Avail of the Service: Students and Faculty of the Main Campus
University ID/Borrower’s Card/Request slip or letter for the use of the Digital Library, American Corner and
Multimedia center
Depending on the number of hours needed to complete access and viewing purposes of the electronic formats (CDs, films,
Duration:
databases available in CD formats, online databases)
Univ.
Present request slip/Univ. ID/Borrower’s Verify availability of requested library ID/Borrower’s
1 5 minutes Library in-charge
Card materials (CD formats) Card/Request
Slip
73
Elibrary staff and Librarians

Depending on
Monitor the responsible use of students and with information technology
Access to electronic resources including the gravity of
other clients in the use of the internet and know how and capabilities to University
use of the internet, ejournals, eBooks and needs of
other electronic formats available; monitor the guide students in the new ID/Borrower’s
2 other databases available in CD formats students and
allowable number of minutes free access of trends of information Card and
and online databases for educational faculty;
students and faculty on a first come-first technology and sourcing of request slip
purposes and researches
served basis research materials in the
20-30 minutes
internet
Library in-charge return CDs and other University
Log off computers used, return CDs viewed
3 electronic format borrowed , accessed and 2 minutes Elibrary in-charge and librarians ID/BC/ CDs and
and films shown
film shown to its cases films
Release Univ. ID/Borrower’s Card; interfile

4 Claim University ID/Borrower’s Card 1 – 2 minutes Elibrary in-charge and librarians
request slips
END OF TRANSACTION
74
UNIVERSITY LIBRARY: RESOURCE GENERATION/ACQUISITION OF LIBRARY RESOURCES
Who May Avail of the Service: Students, Faculty and Staff of MSU Main Campus
What are the Requirements: University ID/Borrower’s Card
Duration: 1-5 minutes
1 Library user presents University Library staff shows location and access 1-2 min. Section in Charge Request form
ID/Borrowers Card of library resources Assigned library staff
2 Library user selects relevant Library staff provides assistance in the 1-2 min. Section in Charge Request form
resources use of OPAC and card catalog
3 Library user provides feedback on the Library staff records feedback 1min. Section in Charge Request form
available resources
END OF TRANSACTION
75
UNIVERSITY LIBRARY: RESOURCE ORGANIZATION/CATALOGING OF LIBRARY RESOURCES
Duration: 5 - 10 minutes
1 Library user presents University Library staff provides access through 1-2 min. Cataloging Section Request form
ID/Borrowers Card subject headings and location numbers Library staff designate
2 Library user identifies relevant subject Library staff provides assistance on 1-2 min. Section in Charge Request form
/indexing terms for access subject access
3 Library user provides feedback on the Library staff records feedback 1-2 min. Section in Charge Request form
available resources
END OF TRANSACTION
76
UNIVERSITY LIBRARY: ASK A LIBRARIAN
Duration: 2 - 5 minutes
1 Library user presents information Library staff identifies appropriate and 1-2 min. Library staff designate Request form
request relevant resources
2 Library user receives requested Library staff extends reference 1-2 min. Library staff designate Request form
information assistance
3 Library user provides feedback on the Library staff records feedback 1-2 min. Section in Charge Request form
available resources
END OF TRANSACTION
77
UNIVERSITY LIBRARY: RESEARCH PROPOSAL INFORMATION ASSISTANCE (RPIA)
Duration: 30 min -1 hour
1 Faculty, students sends letter request Library staff schedules lecture 1 min. Library staff designate Request form
2 Faculty , students attends lectures Library staff delivers lectures 30-45 min. Library staff designate Request form
3 Faculty , students demonstrates on Library staff provides Information 5-10 min. Library Staff Designate Request form
the use of resources assistance on identifying, evaluating and
citing resources
4 Faculty, students provides feedback Library staff records feedback 1-2 min. Library staff designate Request form
END OF TRANSACTION
78
UNIVERSITY LIBRARY: PROGRAM FOR ENHANCING RESOURCES FOR INSTRUCTION AND LEARNING (PERL)
1 Faculty, students sends letter request Library staff schedules lecture 1 min. Library staff designate Request form
2 Faculty , students attends lectures Library staff delivers lectures 30-45 min. Library staff designate Request form
3 Faculty , students demonstrates on Library staff shares relevant resources 5-10 min. Library Staff Designate Request form
the use of resources for instruction and learning
END OF TRANSACTION
79
UNIVERSITY LIBRARY: LIBRARY INSTRUCTION ON ELECTRONIC DATABASE USE
1 Faculty, students sends letter request Library staff sets Library Instruction 1 min. Library staff designate Request form
Schedules
2 Faculty , students attends Library Library staff instructions on the database 10-30 min. Library staff designate Request form
Instruction features
3 Faculty , students uses Electronic Library staff provides user assistance on 5-10 min. Library Staff Designate Request form
databases the optimum use of database.
END OF TRANSACTION
80
UNIVERSITY LIBRARY: LIBRARY INSTRUCTION ON LIBRARY GUIDES AND RESOURCE FINDERS
1 Faculty, students sends letter request Library staff sets Library Orientation 1 min. Library staff designate Request form
Schedules
2 Faculty , students attends Library Library staff shares distinct features of 10-30 min. Library staff designate Request form
Orientation library guides and resource finders
3 Faculty, students demonstrates Library staff provides user assistance on 5-10 min. Library Staff Designate Request form
library guides/Resource Finders uses. the optimum use of library guides and
Resource Finders.
END OF TRANSACTION
81
UNIVERSITY LIBRARY: RESPONSIVE AND RESPONSIBLE OF LIBRARY AND ELECTRONIC RESOURCES
1 Faculty, students sends letter request Library staff sets Information Literacy 1 min. Library staff designate Request form
Schedules
2 Faculty , students attends Information Library staff teaches identification of 10-30 min. Library staff designate Request form
Literacy lectures library and electronic resources
3 Faculty , students uses the resources Library staff instructs in evaluating and 5-10 min. Library Staff Designate Request form
citing library resources and Tips on
Academic Integrity.
END OF TRANSACTION
82
UNIVERSITY LIBRARY: SIGNING OF LIBRARY CLEARANCE
Schedule of Availability of Service: Monday – Friday: 8:00AM – 5:00 PM

For Graduating Students: University Clearance/University ID/Borrower’s Card/Thesis(Bound and Electronic copy)
What are the Requirements: For Non-graduating students: College clearance/University ID/Borrower’s Card
For Faculty and Staff: University Clearance
Duration: 2 – 5 minutes
Check bound thesis, evaluate proper

presentation of thesis in its electronic format,
For graduating students:
check proper pagination, and convert content
proceed to the Office of the
into PDF for security purposes; affix initial Bound thesis
Acting University
confirming correctness. Check also if college Librarian designate and electronic
1 Librarian(Director’s Office) 5-10 minutes
librarians receive a copy of bound thesis only. administrative staff format,
for the submission of bound
Clearance form
thesis and soft copy
Direct graduating student to the Records
(electronic thesis)
section for final approval of University
clearance.
University
Check with the list of delinquent borrowers
Clearance,
submitted by all sections of the Main Library Records Section in-charge and
2 Present University Clearance 1 minute Univ.
and the College Libraries; Signed clearance, support staff
ID/Borrower’s
cancel Borrower’s Card
Card
83
University
Clearance,
Claim signed University Records Section in-charge and
3 Releases signed clearance 1 minute Univ.
Clearance support staff
ID/Borrower’s
Card
1-2 minutes
For non-graduating students: Check with the List of
For non-graduating list of delinquent borrowers submitted by all Records Section in-charge and delinquent
students: present clearance sections of the Main Library and the College support staff borrowers
form to the Records section Libraries
in-charge;
For graduating students: Check bound thesis,
5-10 minutes
evaluate proper presentation of thesis in its
For graduating students: electronic format, check proper pagination, Librarian designate Bound thesis
proceed to the Office of the and convert content into PDF for security administrative staff and electronic
University purposes; affix initial confirming correctness. format,
Librarian(Director’s Office) Check also if college librarians receive a copy Clearance form
for the submission of bound of bound thesis only.
4 thesis and soft copy
(electronic thesis) Direct graduating student to the Records
section.
For Faculty and Staff:
For Faculty and Staff: Check against list of Records Section in- University
2-3 minutes
Present University Clearance delinquents submitted by college charge/support staff clearance
to the Records section; libraries/sections from Main Library for
possible unreturned books; affix initial
Proceed to the Office of the
University Librarian for final Verify initials of Records Section in-charge and
approval of University College Library in-charge,
Clearance Affix initial for the final approval of the Acting Librarian designate University
University Librarian administrative staff and Acting clearance
1 minute
University Librarian approves
clearance
END OF TRANSACTION
84
HRDO: ISSUANCE OF SERVICE RECORD

Who May Avail of the Service: MSU - Main employees and former employees of the University
What are the Requirements: Request from the logbook by priority
Duration: 5 minutes for active employee and 1 day or more for former employees
1 Sign logbook to secure priority Process request, have all concerned 5 minutes Computer Operator P5 Service Record
number office officials to affix their initials and/or
signature
END OF TRANSACTION
85
HRDO: ISSUANCE OF CERTIFICATE OF EMPLOYMENT

Who May Avail of the Service: MSU - Main employees and former employees of the University
What are the Requirements: Request Form and Assessment Form
1 Accomplish Request Form Receive/review accomplished request 7 minutes HRDO Personnel - Request Form & Assessment Form
from; issue Assessment Form and advise
client to pay to the UBO while document
is being processed; Encode data needed
for each request and check before
printing
2 Pay the necessary fees to the UBO Process payment and issue 2 minutes UBO personnel P30 per copy OR
corresponding Official receipt (OR)
3 Present OR and get requested Release Service record 1 minute HRDO Personnel - Service Record
document
END OF TRANSACTION
86
HRDO: ACCEPTANCE/PROCESSING OF JOB APPLICATION AND HANDLING COMPLAINTS

Who May Avail of the Service: Job Applicants
What are the Requirements: Assessment form
1 Submits application Receive/check the application based on 15 minutes Senior Personnel Officers - -
posted publication; give instructions on
how to accomplish application based on
the requirements
END OF TRANSACTION
87
SUPPLY MANAGEMENT DIVISION: PURCHASING/BAC SERVICES
Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM

Who May Avail of the Service: Colleges/Administrative Units/External Units
What are the Requirements: Purchase Request, SEC Registration, PhilGEP's Registration, Business Permit and other documents required
under Rep. Act 9184
Duration:
1 Accomplish Purchase Request form Process Purchase Request form for 4 minutes Intan Macatanao, Aldren - Purchase Request (PR)
numbering/recording and estimates Macarimbang
2 Present funding clearance from the Prepare canvass papers 10 minutes Maimona Mama - Canvass of Quotation
Budget Office duly-approved by the
President/VC for Administration &
Finance
3 canvass/serve the canvass of quotation 1 day Malik Macabalang, Sr., - Canvass of Quotation
to at least (3) dealers/suppliers Faisal G. Alonto
4 Submit the Abstract of Canvass and BAC preparation and Abstract of Bids Mondays and Supply Management - Canvass of Quotation and
other pertinent documents to the Tuesdays Director or Jerson Cruz Quotation of Bids
Secretary of the BAC only
5 Suppliers/Dealers can approach Process Purchase Order 10 minutes Pesigue Macarambon - Purchase Order
directly to the BAC Secretariat or PSD
Personnel if they need clarifications
END OF TRANSACTION
88
MEDICAL SERVICES & HOSPITAL: MEDICAL CONSULTATION/ADMISSION
Schedule of Availability of Service: 24/7 with Noon Break

Who May Avail of the Service: MSU - Main Campus Constituents and their legal dependents, Students and outsiders
What are the Requirements: Student ID, COR, Employee ID
Duration: 1 hour 18 minutes
1 Students, Faculty/Staff, dependents Secure/Retrieve Medical Record (ITR) 5 minutes Noden Guro, Salam P20 Envelope for record keeping
and outsiders from the Record Section, present Macarambon, Mastura (outsiders
University ID (for employees and Sarip, Dimnatang Gote only)
students)
2 Students, Faculty/Staff, dependents Nurse on duty takes and records vital 5 minutes Rebecca Muti, RN; Archielle - Logbook/ITR
and outsiders signs Ramel, RN; Sorita Mabaring, RN;
Yvonne Abad, RM; Janiffa
Arumpac, RM; Helie Briones,
RM; Maulinda Manalundong, RM
3 Students, Faculty/Staff, dependents Patient waits for his/her turn as the ROD 5 minutes - Medical Record
and outsiders attends to patients on a "first come, first
served" basis
4 Students, Faculty/Staff, dependents Assessment of patient's initial complaints 10 minutes Dr. Ramli Usman, MD; Dr. - Medical Record
and outsiders Sohra Bato, MD; Dr. Abdul
Nasser Masorong, MD; Dr. R.
Umpar, MD
5 Students, Faculty/Staff, dependents Physical injuries related to sports, 5 - 15 Nursing Section - Medical Record
and outsiders accidents (vehicular and work-related minutes
injuries), minor surgical intervention
6 Students, Faculty/Staff, dependents Prescribe medications, instructions for 3 minutes ROD - Medical Record
and outsiders supported management
89
7 Students, Faculty/Staff, dependents Administer initial medication such as 30 minutes ROD/Nursing staff - Medical Record
and outsiders injectables, anti-tetanus, pain relievers
8 Students, Faculty/Staff, dependents Schedule for follow-up check-up every 5 minutes Nursing Section - Medical Record
and outsiders other day
END OF TRANSACTION
90
MEDICAL SERVICES & HOSPITAL: PROVISION OF DENTAL CONSULTATION

Who May Avail of the Service: Students, Faculty/Staff and their Legal dependents, outsiders
What are the Requirements: COR/ID for students
1 Patient logs in prior to entering clinic. Verify presented identification, record 5 minutes Rasmia Saraamal, Sarife H. - logbook, Payment Slip
Present valid identification (for staff patient's name and other information. Manan, Abduljaber Alawi
and students) Issue Payment Slip and advise patient to
proceed to the University Business Office
(UBO) for payment
2 Present Payment Slip along with Process payment and issue 2 minutes UBO personnel on duty OR
payment to the UBO corresponding Official Receipt (OR)
3 Present OR to the Pharmacy and Verify presented OR and issue 3 minutes Pharmacy personnel - -
secure anaesthesia. anaesthesia
4 Proceed to the Dental Clinic Dentist prepares for tooth extraction 15-25 Rasmia Saraamal, Sarife H. - -
assisted by the nurse on duty minutes Manan, Abduljaber Alawi,
Dr. Kamar Ismael, DMD; Dr.
Jehan Dianalan, DMD
5 Prescribe necessary medications 1 minute Dr. Kamar Ismael, DMD; Dr. - -
Jehan Dianalan, DMD
END OF TRANSACTION
91
UNIVERSITY FACILITIES: DIMAPORO GYMNASIUM

Who May Avail of the Service: Community Clients
What are the Requirements: Formal written request
Duration:
1 Submit/transmit formal written Receive written request for the use of the 1 minute CSPEAR personnel - -
request addressed to the Dean, University Gymnasium. Check the date of
College of Sports, Physical Education the event for facility availability. Advise
& Recreation (SPEAR) at least two (2) to proceed to the Division of Student
weeks for minor events and one (1) Affairs
month for major events
2 Secure and process Application Form Receive and process filled-out Application 15 minutes DSA personnel - Application Form
from the Division of Student Affairs to Form and has it signed by all concerned
hold extra-curricular activities authorities. Advise to proceed to the UBO
for the processing of fees
3 Present approved Application Form Receive and process payment and issue 2 minutes UBO Personnel fees vary OR
along with the payment corresponding Official Receipt (OR) depending on
the type of
event
4 Present approved Application Form Receive approved Application Form and 2 minutes CSPEAR personnel P1000 OR
with the OR as proof of payment verify OR. Collect in advance the
Janitorial Fee which is exclusive of the
facility rental
END OF TRANSACTION
92
CNSM: STUDENT COLLEGE CLEARANCE
Who May Avail of the Service: College Students of CNSM
What are the Requirements: Must be CNSM Students with Clearance Form
1 Accomplish College Clearance Form Issue Clearance form to student 1 min. College Clerk Php 1 Clearance Form
2 Get signature from Biology Laboratory Clear Student of Lab obligations and sign 1 min Bio Lab Tech Clearance Form
Technician
3 Get signature from Chemistry Lab Clear Student of Lab obligations and sign 1 min Chem Lab Tech Clearance Form
Technician
4 Get signature from Physics Laboratory Clear Student of Lab obligations and sign 1 min Physics Lab Tech Clearance Form
Technician
5 Get signature from Statistics Center Clear Student of Lab obligations and sign 1 min Stat Center in Charge Clearance Form
6 Get signature from Department Clear Student of obligations and sign 1 min Department Adviser Clearance Form
Adviser
7 Get signature from Department Clear Student of obligations and sign 1 min Dept Student Officer Clearance Form
Student Organization
8 Get signature from College Student Clear Student of obligations and sign 1 min Student Council Officer Clearance Form
Council
9 Get signature from CNSM Unit Library Clear Student of obligations and sign 1 min Stat Center in Charge Clearance Form
10 Get signature from CNSM Dean (end) Clear Student of obligations and sign 1 min Dean/Asst Dean/Col Sec Clearance Form
END OF TRANSACTION
93
CNSM (CHEMISTRY DEPARTMENT): SIGNING OUT AND RETURNING BACK OF GLASSWARES/APPARATUSES/INSTRUMENTS FOR
LABORATORY EXPERIMENT
Who May Avail of the Service: College Students of CNSM, ENGINEERING, CHS, FISHERIES, FORESTRY, AGGIE AND CHARM TAKING CHEM LAB COURSES
What are the Requirements: Must be Students enrolled in Chemistry Lab course
1 Accomplish sign out slip form Issue Slip Form to student 1 min Laboratory Technician Slip Form
2 Let teacher approve lists indicated in Check lists if complete and correct 2 mins Teacher of the Lab course Slip Form
the slip form
3 Submit form to Laboratory Technician Check and give all the items requested 2 mins Laboratory Technician
4 Receive all the items and carry them Provide trays/carts for transport 2 mins Laboratory Technician
to table(end)
5 Return all the items Check returned items if complete 3 mins Laboratory Technician Slip Form
6 Ask for the slip form after all items are Return slip form with note ‘cleared’ 1 min Laboratory Technician Slip Form
returned (end)
END OF TRANSACTION
94
CNSM (CHEMISTRY DEPARTMENT): ASKING FOR CHEMICALS TO BE USED FOR THESIS AND RESEARCH
Who May Avail of the Service: College Students of CNSM taking up BS Chemistry
Duration: 5 minutes
1 Accomplish sign out slip form Issue Slip Form to student 1 min Laboratory Technician Slip Form
indicating volume needed
2 Let teacher/adviser approve lists Check lists if complete and correct 1 min Teacher of the Lab course Slip Form
indicated in the slip form
3 Submit form to Laboratory Technician Check and give all the items requested 2 mins Laboratory Technician
4 Receive all the items and carry them Provide trays/carts for transport 1 min Laboratory Technician
to table(end)
END OF TRANSACTION
95
CNSM (CHEMISTRY DEPARTMENT): REPLACEMENT OF GLASSWARE BREAKAGE
Duration: 5 minutes
1 Report the breakage Issue Slip Form to student 1 min Laboratory Technician Slip Form
2 Accomplish slip form and identify the Ask for replacement and set deadline 1 min Laboratory Technician Slip Form
breakage
3 Submit replacement Check and examine replacement item 2 mins Laboratory Technician
4 Receive slip form indicated as Return slip form and clear the student 1 min Laboratory Technician Slip Form
‘cleared’(end)
END OF TRANSACTION
96
CNSM (CHEMISTRY DEPARTMENT): LOCKER RENTAL
Duration: 6 minutes
1 Pay Lab fee Receive payment of laboratory fee 1 min Cashier Lab fee
2 Each group (3students/group) present Check receipts and Issue Slip Form to 2 mins Laboratory Technician Slip Form
their lab fee receipt, Padlock and student
Medium size tray
3 Accomplish slip form and indicate Check Form 1 min Laboratory Technician Slip Form
names of members
4 Choose vacant locker Reveal location of locker 1 min Laboratory Technician
5 Submit accomplish form to have Record Student locker number 1 min Laboratory Technician Slip Form
assigned locker(end)
END OF TRANSACTION
97
CNSM (BIOLOGY DEPARTMENT): SIGNING OUT OF MICROSCOPE
Who May Avail of the Service: College Students of CNSM, CHS, FISHERIES, FORESTRY and AGGIE TAKING BIO LAB COURSES
What are the Requirements: Must be Students enrolled in Biology Lab Course
Duration: 3 minutes
1 Show Identification Card Examine ID 1 min Laboratory Technician
2 Receive Microscope and some Record name of borrower 2 mins Laboratory Technician
instructions (end)
END OF TRANSACTION
98
CNSM (PHYSICS DEPARTMENT): SIGNING OUT OF EQUIPMENT/APPARATUS AND MATERIALS FOR PHYSICS LAB COURSE
Who May Avail of the Service: College Students taking up Physics Lab courses.
What are the Requirements: Must be Students enrolled in Physics Lab course
Duration: 5 minutes
1 Identify their group and their group Record members in the group 2 mins Laboratory Technician
members
2 Accomplish Borrower’s slip Collect borrowers slip 1 min Laboratory Technician Borrower’s slip
3 Receive the borrowed item/s Record name of borrower 2 mins Laboratory Technician Borrower’s slip
END OF TRANSACTION
99
CNSM: REQUEST FOR THE USE OF THE SCIENCE LECTURE HALL
Who May Avail of the Service: Students/Faculty/Groups
What are the Requirements: Letter of Request and Permit to Use form
Duration: 7 minutes
1 Send letter request to the dean Assess the letter for approval 1 min Dean/Secretary
2 Accomplish ‘Permit to Use‘ form Approve schedule of use 2 mins Staff Permit Form
3 Pay to the Cashier (for Groups only, Accept Receipt 3 mins Staff P250 per half Official Receipt
e.g. Religious, Frats, etc.) day
4 Present Approved Form to SLH in Record schedule of use 1 min SLH in charge Permit Form
charge
END OF TRANSACTION
100
LEGAL SERVICES DIVISION: ON FILING AN ADMINISTRATIVE COMPLAINT
Monday to Friday; 8:00 AM to 5:00 PM

Any person who may have been aggrieved by alleged acts or omissions committed by Faculties and Staff of MSU-Main.
Who May Avail of the Service:
A written complaint subscribed and sworn to by the complainant. The complaint shall be in triplicate copies and written in clear,
simple and concise language and in a systematic manner as to apprise the person complained of, of the nature and cause of the
accusation against him/her and to enable him/her to intelligently prepare his/her defense or answer/comment. However, should
there be more than one (1) person complained of, the complainant is required to submit additional copies corresponding to the
number of persons complained of. (Section 11, Rule 3, Revised Rules on Administrative Cases in the Civil Service).
A preliminary investigation shall commence not later than five (5) days from receipt of the complaint and shall be terminated
twenty (20) days thereafter. Within five (5) days from the termination of the preliminary investigation, the investigating officer
shall submit the Investigation Report with recommendation and the complete records of the case to the Chancellor. (Section 17-18,
Rule 4, Revised Rules on Administrative Cases in the Civil Service).
Duration:
Personnel receives the complaint filed Legal Services Division Duly subscribed and sworn
File the complaint. 10 minutes
personally or through email. Personnel complaint
2
5 days from
Conducts preliminary investigation. the receipt of Legal Staff Complaint / Affidavit
complaint
101
Prepares and submits the investigation

10 – 15 days Legal Staff Investigation report
report.
Reviews the investigation report and the

30 minutes Legal Staff Investigation report
proper recommendation
Resolution of the Administrative case MSU President Resolution
END OF TRANSACTION
FEEDBACK MECHANISMS
Please let us know how we have served you by doing any of the following:
1. Accomplish our Feedback Form available in the office and put this to the drop box located outside the Dean’s/Director’s Office.
2. Directly send feedback or talk to the designated personnel.
3. If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to the Dean’s/Director’s Office or you may write
your written complaint directly addressed to the Vice President for Academic Affairs of the MSU System.
THANK YOU for helping us continuously improve our services to students as well as our various clients and stakeholders.
102
The MSU Hymn

"Himno ng Pamantasang Mindanao"
Music by Lucio San Pedro
Lyrics by Prof. Angelito G. Flores
Silahis ang katulad mong

Nagsabog ng liwanag,
Ng pag-asa't hangarin
Ng pag-unlad
Ang pook ng Mindanao

Tinanglaw't pinalad,
Nang ikaw'y isilang
Na dakila ang hangad.
Ating ipagkapuri
Itong pamantasan
Ang buhay at pag-ibig,
Sa kanya'y iaalay
Saan man naroon ay

Bigyang karangalan,
Dakilang paaralan
Pamantasang Mindanao.

MSU Main Citizens Charter

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MSU Main Citizens Charter

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1

The University Seal

THE MSU SYSTEM

Nature and Features of MSU

Vision for MSU System

Twelve-Point Reform Agenda

8. Improving cost-efficiency and entrepreneurial financial administration;

MSU SYSTEM CAMPUSES GEOGRAPHICAL LOCATION

THE MINDANAO STATE UNIVERSITY MARAWI (MAIN CAMPUS)

VISION MSU-Main Campus aspires to be a world-class comprehensive university.

Anthropology, Library and

 To increase funding support

ISI-indexed journal. journals.

 To align the research  To provide funding support

MSU SYSTEM AND CAMPUS OFFICIALS

I. Composition of the Board of Regents

HON. PATRICIA B. LICUANAN

HON. MACAPADO A. MUSLIM

HON. EDGARDO J. ANGARA

HON. JUAN EDGARDO M. ANGARA

HON. FLORENCIO B. ABAD, JR.

HON. ARSENIO M. BALISACAN

HON. SAMIRA A. GUTOC-TOMAWIS

HON. SUKARNO D. TANGGOL

HON. LORENZO R. REYES

HON. ABDURRAHMAN T. CANACAN

HON. MONAORAI SARANGANI-AQUINO

HON. ROBERTO N. LIM

HON. KARSHARIF I. SAMAD

HON. SANCHEZ A. ALI

MARY JOYCE Z. GUINTO-SALI, PhD

II. MSU System Officials

MACAPADO A. MUSLIM, Ph.D.

EMMANUEL M. LAGARE, Ph.D.

ALMA E. BEROWA, Ph.D.

MERLYNN S. TAN, DBA

ABDULLAH D. ALONTO, D.M.

MARY JOYCE Z. GUINTO-SALI, Ph.D.

RAGA M. BACARAT, Ed.D., Ph.D.

HADJA DHAMARA DAYAMPADO G. BATUAMPAR, MPA

III. Chancellors of MSU Campuses

MACAPADO A. MUSLIM, Ph.D.

SUKARNO D. TANGGOL, DPA

ATTY. LORENZO R. REYES

ATTY. ABDURRAHMAN T. CANACAN

PROSERPINA G. ROXAS, Ph.D.

ASJADA I. KIRAM, MPA, MA

BAI SORAYA Q. SINSUAT, MPA

SULTAN TAHA G. SARIP, MPD

IV. Heads of Integrated MSU Campuses (CSI)

BULINGAN M.S. H. SIRAD, Ph.D.

ISRAEL S. LABASTILLA, Ed.D.

ORLANDO A. FERNANDEZ, MSA

V. Heads of Academic Units of Marawi Main Campus

ZENAIDA A. ABABA, Ph.D.

MARIAM M. DIRON, Ph.D.

REBEKAH M. ALAWI, Ph.D.

ATTY. MACACUNA A. MOSLEM

ATTY. ALIZEDNEY M. DITUCALAN

CRISTINA D. ACHACOSO, M.D.

PANGANDAG M. MAGOLAMA, Ph.D.

IMARA C. ANDAM, CPA, MM

RACMA U. PACASUM, Ph.D.