QUESTIONNAIRE TO ….

Date: …/…./20…
Notes:
1. The Design Brief Questionnaire is to gather as much information as possible at project
initial stage. The objective of questionnaire is to assist the project team to conceptualize
the needs of the customer and uncover assumptions and constraints of the project.
2. Based on the inputs provided by …. in the last conversation, we have already filled in
certain information for the questions. Please make all the corrections or revision if you
spot any errors or you think that the information is not sufficient.

***The information to be provided to complete this section will be kept in confidential.

I. PRODUCT INFORMATION AND VOLUME

1. What is product description? How many SKU? Please share the list of SKUs.
Answer:
2. Please share the pallet patterns of each SKU
a. Number of cases/pallet or items/carton.
b. The weight per carton.
c. The dimension per carton.
Answer:
3. Inbound: how many days/week? Shifts/day?
Answer:
4. Outbound: how many days/week? Shifts/day?
Answer:
5. Inbound: % by pallet? % by loose case? Volume (pallets/cases/ ton each type per
shift)? Could you please share with us the receiving window time table for
reference?
Answer:
6. Outbound: % by pallet? % by loose case? Volume (pallets/cases/ ton each type per
shift)? Could you please share with us the dispatching window time table for
reference?
Answer:
7. Estimation of the number of inbound/outbound trucks per day? Please share the
history of 3 or 6 month for inbound & outbound for us to do more analysis?

ITL Keppel Logistics Questionnaire

 Answer:
8. A list of lead time requirement for each point.
Answer:
9. What is the peak season in the year? How much volume fluctuation between
normal and peak season?
Answer:
10. % of return trip? Which kind of goods return?
Answer:

II. OPERATION
1. Types and number of truck required? (Container? Prime mover + trailer? Rigid?...)
Answer:
2. Any special requirement for trucks? ( curtain-sided/side-open doors/temperature
control/
Answer:
3. Working time:
Answer:
4. Inbound: how many days/week? Shifts/day?
Answer:
5. Outbound: how many days/week? Shifts/day?
Answer:
6. Do the customers accept delivery at night?
Answer:
7. Max vehicle size, width or height limitation can access warehouse and customer
site.
Answer:
8. Parking area for incoming truck when waiting to do inbound at DC?
Answer:
9. Average waiting and unloading time at Warehouse and customer site.
Answer:
10. Need loading/unloading at both sites? (Especially at customer site when delivering
from DC to customer).
Answer:
11. Priority lane for unloading (inbound) at Warehouse?
Answer:

ITL Keppel Logistics Questionnaire

 12. The Address of DCs or Warehouse.
Answer:
13. A list of the customer addresses for ITL Keppel Logisticsto calculate the trip cost.
Answer:
14. Drop points scenario? If yes, ITL Keppel Logisticsor …. will do the algorithm to
combine convenient trips.
Answer:
15. Could you share the procedure (SOP) from receiving orders from customers until
ITL Keppel Logisticsdo delivering goods to their site?
Answer:

III. IT SYSTEM
1. What is ….’s current IT system use for warehouse, transportation management?
Answer:
2. In case ITL Keppel Logisticsmanage the warehouse for …., is it required to use ….’s
system or Xxxx’s WMS system? If use ITL Keppel LogisticsWMS, is there
requirement for ITL Keppel Logisticssystem to interface with …..’s system?
Answer:

IV. MANPOWER
1. Is it possible that ITL Keppel Logisticswill have one transport supervisor seating at
your warehouse to do the transportation management? If yes, can …. support to
provide table, chair,… or must be provided by Xxxx?
Answer:

V. OTHERS
1. What is the prefer commercial structure?
Example: Choose a or b or c
a. Closed-book
i. Fixed cost
ii. Variable cost
 Unit of measure
 Per cbm
 Per km
 Per pallet or/and case
 Per full truck load

ITL Keppel Logistics Questionnaire

  Others
b. Open-book | Cost plus
c. Others
Answer:
2. Contract term?
Answer:
3. Estimated go-live date?
Answer:
4. Payment term?
Answer:
5. Draft of contract terms and conditions.
Answer:

ITL Keppel Logistics Questionnaire