Level of Satisfaction in Preferred Studying Tool of Accountancy Business and Management

(ABM) Students between Microsoft and WPS Office in Online Classes

The COVID-19 pandemic, as it continues to rise, has significantly disrupted every aspect of

human life, including education. The alarming spread of the virus dramatically changed the

educational system, forcing higher educational institutions to adopt a new normal mode of

learning (Dawadi, et al., 2020). Since online classes have been one of the available solutions to

pursue education amidst the pandemic, students' satisfaction has been crucial for a successful and

effective learning process. According to Keengwe, et al. (2012), students' satisfaction was most

impacted by learning convenience combined with the effectiveness of e-learning tools.

Highlighting how software can offer the best features and usability than other software of the

same category doesn’t — makes an impact on one’s satisfaction (Mistry, 2020). Judged from the

cost, fluency, compatibility, storage space, service, interface, cloud, and template library, may or

may not contribute to satisfaction and preference of student. The Accountancy Business and

Management (ABM) strand, given the following subjects: Fundamental of Accountancy 1&2,

Partnership Accounting and Corporation 1&2, and Business Finance, uses Excel - one of the

most popular accounting tool. On top of that, ABM students also consider a great tool for content

creation and collaboration, which gives way to Microsoft Office, the most common tool shared

across devices, and WPS Office in their choices. Comparing WPS Office and Microsoft Word,

Finance Online (2021) examined the general scoring values and rated the software's overall

quality and performance. WPS Office got a 9.0 score, while Microsoft Word has a score of 8.5.

Likewise, comparing their general user satisfaction rating, WPS Office got 100%, and Microsoft

Word got 97% (Finance Online, 2021). Given the features each offers, it may or may not affect

the student's preference of choice. However, in view of the comparison, students' may still
choose the software that best addresses their most crucial needs, not the solution with the most

robust features (Finance Online, 2021).

With that, the researchers aim to know the level of satisfaction and the preferred studying tool of

ABM students between Microsoft and WPS Office in online classes. Whether they are

influenced by the features both the software offers, the researchers seek to know which of the

two they were most satisfied with. This research study is beneficial to students in all strands,

especially in these times, given that they used software for documents, paper works, and reports.

In line with the Agenda 2030: The Sustainable Development, this study will help contribute to

technology's evolution today. Raise massive changes for software development, so more

advancement to software comes up, making documentation so much simpler.

References:

Dawadi, S., Giri, R. A., Simkhada P. (2020). Impact of COVID-19 on the Education Sector in
Nepal: Challenges and Coping Strategies. Sage Submissions. Preprint.
https://doi.org/10.31124/advance.12344336.v1

Keengwe, J., Lawson-Body, A., Diteeyont, W. (2012). Student and Instructor Satisfaction with E-
learning tools in online learning environments. International Journal of Information and
Communication Technology Education (IJICTE), 8(1), 76-86.
doi:10.4018/jicte.2012010108

Finance Online (2021). Compare WPS Office vs Microsoft Word. FinancesOnline.

https://comparisons.financesonline.com/wps-office-vs-microsoft-word

Mistry, P. (2020). Ensuring Customer Satisfaction in the Software Development Industry.

Customer Satisfaction. https://pratikmistry.medium.com/ensuring-customer-satisfaction-
in-the-software-development-industry-1941dabb3c73