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Quality Gururs Total Quality Management
Quality Gururs Total Quality Management
The Contributions of
Quality Gurus
Introduction
❖ Walter A. Shewart was a giant among giants in the quality movement
during the first half of the 20th century. His mentoring of other engineers
at Western Electric and his groundbreaking work with control charts
arguably led a quality revolution and launched the quality profession.
Quality Gurus ❖ His seminal contributions were based on his work at Bell Telephone
Laboratories during the 1920s and the 1930s
Walter Shewart
❖ Two books; Economic Control of Quality of Manufactured Product in
(1891–1967) 1931 and Statistical Method from the Viewpoint of Quality Control in
1939.
Walter Shewart’s ❖ He developed quality control charts that are presently used to identify
whether the variability in the process is random or due to an assignable
Contribution to the Quality World cause such as unskilled workers or equipment not being calibrated.
❖ W. Edwards Deming is often referred to as the “father of quality
control.” He is widely acknowledged as the leading management
thinker in the field of quality.
Quality Gurus ❖ Deming introduced the “Deming cycle,” one of the crucial QC
tools for assuring continuous improvement. The Deming cycle is
also known as the Deming wheel or the PDCA (Plan-Do-Check-
W. Edwards Deming Action) cycle. It is a problem-solving process adopted by firms
Quality Gurus ❖ In 1937, Dr. Juran created the “Pareto principle,” which millions of
managers rely on to help separate the “vital few” from the “trivial many”
Joseph Juran
in their activities.
❖ Juran first became famous in the US as the editor of the Quality Control
(1904–2008) Handbook (1951)
Quality Gurus ❖ He is best known for: Ishikawa diagram; Seven basic quality
tools; Quality circles and Companywide quality control.
Professor Kaoru Ishikawa ❖ Ishikawa advocated the following principles:
(1915–1989)
• Quality is a company-wide issue and must wield an all-
pervasive influence on the way every issue of business is
conducted.
• Quality circles.
Remembering
's
Contribution to the Quality World
❖ Genichi Taguchi was an engineer and statistician. He is best
known for: Taguchi methods; Taguchi Loss Function and
Design of experiments