Anil Ramkissoon CV

Birmingham
Mobile 07799027672 Email: ramkissoona39@aol.com

Profile
I am a hardworking and responsible individual and I also have the ability to work well under
pressure. I always respond to all responsibilities according to the work in any situation and I am
able to work well as part of a team as well as on my own initiative. I have experience of working
with variety people, customers, staff internal and external, on the phone or in person. I am a very
reliable person
Key Skills
 Fluent in French, German, Creole and English
 Polite and friendly
 Ability to meet deadlines
 Flexible towards working hours
 Smart and well presented
From Jan 2020 - June 2021 out of the country. (Mauritius)
From April 2018 – Dec 2019Carer Allowance

Employment History & Responsibilities

Last job was ICT Service Analyst at Coventry City Council from Oct 2016 to Sept 2017

Working from home OR office base.

 Supporting laptop desktop MS window 7/8 and mobile phone Nokia Lumia.
 Software SCM call logging system, Active Directory, Outlook, Resource Link, softphone
Mitel system & Ignite, SCCM remote access or GTA .
 Answering the phone investigating IT related issue and perform a first time fix.
 Monitoring & prioritizing incoming ticket and respond appropriately.
 Creating ID badge for new user.
 Dealing with third party where require (EE & O2).
 Handling IT equipment’s in/out to new users and leavers.
 Attending meeting, training to keep up to date on any ongoing issues or any new
software upgrade.
 Greeting walking customers and answering their queries appropriately.
 Team work and help others in busy time.

Service Desk Analyst 1st/ 2nd line contract job with Coal IT DTZ / Cushman & Wakefield
from Sept 2015 to Sept 2016
 Answering the phone.Identify the issues. Updating and assigning call to relevant team
 Job base in office IT department supporting desktop window 7 , Service Now call logging
system VMware remote access and Go To Assist , software Active Directory, MS
Outlook, Citrix , Cisco/Mitel and Skype for business . As Administrator to Granted or
remove access, Reset session etc...

IT Service Desk Analyst at Orridge.Co.UK from Feb 2014 – Sep 2014

 Answering the phone.
 Identify the issues
 Call logging and assigning to relevant team according to the issue reported using via
helpdesk software.
 Updating all chasing call.
 Chasing user to close calls where still outstanding or re-assigned if necessary.
 Call closures.
 Keeping update with company asset , such as :
Adding new asset on the system, assigning asset to new user or replacing if
necessary, perform asset audit as require.
 Keep communication up to date via e-mail or phone as require.
 Be a part of the team to support others.
My job base in office IT department supporting desktop / software / hardware for internal and
external customers all over UK / Ireland and Europe
T Service Desk Europe Analyst Claire’s Accessories, Birmingham 2004 – 2011

 Answering the phone.

 Call logging and assigning to relevant team according to the issue reported using (PC
system Support Works) for head office and all store around Europe
 Call assigned to Engineer need to book an engineer to visit the site upon the issue
reported.
 Updating all chasing call.
 Chasing user to close calls where still outstanding or re-assigned if necessary.
 Call closures.
 Read E-mail / reply all necessary Email and keep inform of Head Office update

Epos Management/Co-coordinator Special Project from 2007 -2008

Claire’s Accessories, Birmingham

 Booking engineer for EPOS installation of new store / Refits Store or store Closures.
 Updating of any date change and re-arrange the booking according of EPOS Report.
 Built the Epos till by adding to the system and action all necessary download before
sending out to new store.
 Apply Merchant number with bank before a new store opening or cease a merchant
number where store closed down permanent. (HSBC)
 Taking full responsibility that the EPOS has been install as request dead line has been
met.
 Ordering any supplies needed regarding the EPOS such as (till keys, insert cash drawer,
printer part etc.)
 Check and accept the invoices job ordered by myself.

Housekeeping Team Leader / Supervisor Crown Plaza Hotel, Birmingham 2004

 Doing the rooms allocation for the room attendant (PC operating system)
 Doing room keys allocations.
 Checking the rooms.
 Attending themorning briefing and exchanging communication with other department.
 Order all the supplies require for the department.
 Monitoring the booking forecast and prepare sufficient staff for the next following days.
 Response to all guest request as quick as possible.
 Answering the phone and respond as require.
 Prepare a handover for the next shift leader to follow the ongoing work.

Mar 1997 to Jul 2003 Marriott Hotel Hamburg Senior Housekeeper Hamburg Germany
General Main Responsibilities
 Read the handover locked book by previous supervisor to follow instructions given and
respond appropriately as require.
 Checking room cleaned by the room attendant and proceed on the system to allow the
room can be re-sell again.
 Doing allocation for the room attendant using PC Fidelio system.
 Doing master keys allocation. Control and handling out & in other keys by users and
signing on a control key list.
 Attending a morning daily briefing with all managers of the hotel and exchanging
appropriate communication.
 Performing a morning daily briefing with all housekeeping staffs
 Taking care of guest laundry sending out for dry cleaning and distribute when it arrive.
 Controlling and ordering in house supplies needed for the department.
 Response to all guest request fast and or hand over to the right person.
 Preparing the VIP’s guest request.
 Checking and Control the daily hotel booking forecast for the following days in order to
make sure we have sufficient staff to do the job.
 Register all lost and found items and locked in the safe room. Also to response to any
query of lost and found registered in the lock book if necessary to send out if requested.
 Recording all daily work sheet for office purpose, counting the total room cleaned and
update attendance staff for next time sheet.
 Doing rota on a weekly basis and timesheet on a monthly basis. .
 Preparing handover for the next following shift.
Nov 1990 to Feb 1997 Marriott Hotel Hamburg Germany
Houseman
Responsibilities

 Collect all linen from maids and send out to the laundry service.
 Arrange all clean linen arrived from the laundry service in the linen room where I was
responsible only.
 Control all supplies that maids need to clean their room and replace or refill if needed.
 Response to all guest requests as quick as possible.
 Working under control of a supervisor / Senior Housekeeper.
 Keeping the place safe and tidy.

Education & Training

Functional Skills English Level 2 2013 / 2014
South & City College Birmingham

Functional Skills English &Maths Level 1 2012 / 2013

South & City College Birmingham +100% Attendance Awareness

City & Gilds Word Processing Level 1

South Birmingham College 2012

Writing Development Skill Level 1

Selly Oaks Centre Adult Education Centre Birmingham 2011 / 2012

OCR Level 1 Adult Literacy

Brasshouse Adult Education Centre Birmingham 2010 / 2011

Complaint Handling Course 2004

Crown Plaza Hotel, Birmingham UK

Guest Response Course 2001

Marriott Hotel, Hamburg

Guest Complaint Handling & Service Excellence Course 1998

Marriott Hotel, Hamburg

Supervisory Development Course 1997

Marriott Hotel, Hamburg

Hospitality Training 1994

Marriott Hotel, Hamburg

Total Quality Management Training 1992

Marriott Hotel, Hamburg

Completed Secondary Education 1979

D.A.V College, Port-Louis Mauritius

My Hobbies :I enjoy watching lives football, watching the news update.

References are available on request