TOOLS | FOLLOW UP CHECKLIST 1.

STORE: __________ WHO: __________________________________________ DATE: ___________

STEP GOAL DAILY EXPECTATIONS YES NO DEADLINE WHO

PERFECTE PLANNING

1A: Daily schedule (max 2 hours shifts) secured

and aligned with SYNAPPS demand, peak selling
& CLOSURE :

hours considered and covered.

1B: minirails are worked with and parked

correctly away from high traffic areas,
shoppingareas. Shopping bags are only for
customers.
Aiming for the perfect storeSecure the basics

1C: Clean service areas. Fittingroom are in order

and ready for the next customer. Cash desk
areas are ready for the day.
1
1D: Proper garment care on walls, tables and
floorstands. No garments on the floor, correct
hangers e.g. thick hangers on jackets, kids’
hangers’ BP Salesfloor

1E: 5 Basic demands, welcoming feeling,

friendly staff. Customer is prioritized over tasks.
DEADLIN PLANNIDELIVER

2A: Delivery plan is done correctly,

communicated to everyone and completed in
Y:

time.
NG

2B: Unpacking and clearing of rails is done

according to Best practices.
BP unpacking & clearing.
2
ES
FOLLOW-UP

2C: Made a delivery plan for the Allocation

Deadline is communicated to everyone.
STOCKROOM&

3 3A: Daily replenishment is executed, securing

size availability on tables, A areas and cash
VISUAL:

baskets. No less then five pieces are sorted in

stockroom.

3B: Garments in stockroom organized according

to ABC- structure, sorted by subindex, product,
season and size.

General Information
 3C: Stockroom & Visual room is in order and
organized to guidelines, secured all products
have a home and nothing stores on the floor.

3D: Stopped orders are checked and removed

DAILY REFILL &
GUIDELINES
from salesfloor, damaged/faulty items are
placed in designated grey box in stop order
section.

TOOLS | FOLLOW UP CHECKLIST 2.

STEP GOAL DAILY EXPECTATIONS YES NO DEADLINE WHO

Aiming for the perfect storeSecure the basicsBACK OFF HOUSE:

4A: Kitchen, offices, meeting rooms, toilets

cleaning rooms Hallways are well organized,
everything has a home. No garments are stored
in these areas.

4B: Locker room is used in a proper way.

4C: H&M value material is visible in the staff

area.

4D: Al information is up to date.

OMNI & NEW SOLLUTIONS:

5 5A: Store team is aware of new solutions and

services and use them according to Best
practices (Click collect, Oris, Pay later)

5B: Loyalty Program” Hello member” share of

receipts goal was achieved last week.

5C: All store scanners are docked daily. Broken

scanners process is followed.

5D: 5 basic demands, welcoming feeling,

friendly staff. Customer is prioritized over tasks.

General Information
 ROOM: first, salesmanship
Customer

6A: Service area is organized, contains correct

amount of minirails. All garments and
accessories sorted by sub index and placed on
Make a great customer experience possibleFITTING

hangers.

6B: Minirails emptied during the day, plan for

runners. The only garments going inti the fitting
rooms are for customers to try on.
“BP fitting room”

6C: Retagging routines are followed: missing

price tags are always replaced for products;
loose price tags are cross cut/ destroyed if
found on floor.

TOOLS | FOLLOW UP CHECKLIST 3.

STEP GOAL DAILY EXPECTATIONS YES NO DEADLINE WHO

7A: Always have enough tills open for the

CASH DESK:

customers. (Number of tills planned and

7 reaction to queue) BP Cash desk.

7B: Loyalty Program “Hello Member” is actively

General Information
 promoted at the cash desks

7C: Cash desk areas are ready for the day!

Gift cards and bags are always refilled and
stored in a correct way.
Make a great customer

7D: Repack kit is placed at each cash desk to

experience possible

handle damaged packaging & replace price tags.

7E: Returned and hold garments are cleared

daily.

SUCCESSES OPPERTUNITIES

ACTION PLAN

General Information