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Link:. https://www.dti.gov.ph/konsyumer/consumer-education/

CONSUMER EDUCATION
Consumer Rights

The Right to Basic Needs. The right that guarantees survival, adequate food, clothing, shelter,
health care, education and sanitation. You may look forward to the availability of basic and
prime commodities to consumers at affordable prices and of good quality.
The Right to Safety. The right to be protected against the marketing of goods or the provision of
services that are hazardous to health and life. You may look forward to (1) manufacturers of
consumer products to undertake extensive safety and performance testing before selling their
products in the market, and (2) labels which contain the proper information as regards the
product, its use and how to operate it, if the need arises, and also precautions or warning signs.
The Right to Information. The right to be protected against fraudulent/dishonest or misleading
advertising/labelling/promotion and the right to be given the facts and information needed to
make an informed choice. You may look forward to complete information about the product to
be purchased, including its use, ingredients/chemical contents, precautions, if any, limitations
and expiry date.
The Right to Choose. The right to choose products at competitive prices with an assurance of
satisfactory quality. You may look forward to a wide array of goods and services which are
offered in the market with diverse brands, sizes, shapes and colors with differences in the price,
quality and use.
The Right to Representation. The right to express consumer interests in the making and
execution of government policies. You may look forward to legislators would propose laws that
would ensure that consumers have the chance to live a better life by getting the best value for
their hard-earned peso.
The Right to Redress. The right to be compensated for misrepresentation, shoddy goods or
unsatisfactory services. You may look forward to manufacturers/storeowners would replace
defective goods pursuant to the provision “No Return, No Exchange” provided in the DTI’s
Implementing Rules and Regulations of Republic Act 7349, otherwise known as the Consumer
Act of the Philippines.
The Right to Consumer Education. The right to acquire the knowledge and skills necessary to be
an informed consumer.You may look forward to:
The three sectors of society: business, government and consumer would embark on an
information campaign through tri-media on consumer related issues.
A series of seminars, conferences, for a, training, and public hearings for the welfare of the
consumers.
Consumer education being integrated in the school curriculum from elementary to secondary
levels as mandated by R.A. 7394 also known as the Consumer Act of the Philippines.
The Right to a Healthy Environment. The right to live and work in an environment which is
neither threatening nor dangerous, and which permits a life of dignity and well-being. You may
look forward to (1) the government exerting an iron hand regarding the alarming increase in
the degradation of the environment, especially forests, dying wildlife, depleted land fill space
and environmental contamination to prevent further damage; and (2) constant monitoring of
our seas, coral reefs, forest, and waste disposal practices of factories to check if there is a
violation of the laws on environmental protection.
More about consumer rights here.

CONSUMER RESPONSIBILITIES
Critical Awareness. The responsibility to be more alert and questioning about the use and the
price and quality of goods and services we use.
Action. The responsibility to assert ourselves and act to ensure that we get a fair deal.
Remember that as long as we remain passive consumers, we will continue to be exploited.
Social Concern. The responsibility to be aware of the impact of our consumption on other
citizens, especially the poor, exploited, disadvantaged or powerless groups, whether in the
local, national or international community.
Environmental Awareness. The responsibility to understand the environmental consequences
of our consumption. We should recognize our individual and social responsibility to conserve
natural resources and protect the earth for future generations.
Solidarity. The responsibility to organize together as consumers to develop the strength and
influence to promote and protect our interests.