SUMMER TRAINING PROJECT REPORT

INDIAN OIL CORPORATION LIMITED

PANIPAT

SUBMITTED BY:

VIDHI GOYAL

BCOM PROGAMME

JESUS AND MARY COLLEGE

 ACKNOWLEDGEMENT

I would like to take an opportunity to express my sincere thanks to all those

who extended their whole-hearted support and help to me throughout this
project and enabled me to give the project its present shape.

I am using this opportunity to express my deepest gratitude and special thanks

to Mr. Atul Naithani (Deputy General Manager, IOCL Panipat) who in spite of
being extraordinarily busy with his duties, took time out to hear, guide and keep
me on the correct path and allowing me to carry out my project at their
esteemed organization during the training.

I would like to extend my sincere thanks to Mr. Dinesh Panwar , my project

guide for his guidance and support throughout my training at Indian Oil
Corporation Limited, Marketing Division,Panipat. His calm demeanor and
willingness to teach has been a great help in my successfully completing the
project. My learning has been immeasurable and working under him was a great
experience.

Sincerely,
Vidhi Goyal
Bcom Programme
Jesus and Mary College
THE OIL & GAS INDUSTRY IN INDIA:

India is the sixth largest consumer of oil. There exists a huge gap between the
demand and supply of oil and gas in India. The country imports more than 70%
of its crude oil requirements. The oil and gas industry is broadly classified into
Upstream, Midstream and Downstream segments. Midstream operations are
usually included in the downstream category.
 UPSTREAM SECTOR:
The upstream sector, also known as the exploration and production (E & P)
sector, is concerned with the search for potential underground or
underwater oil and gas fields, the drilling of exploratory wells, and
subsequently operating in the wells that recover and bring the crude oil
and/or raw natural gas to the surface.
 DOWNSTREAM SECTOR:
The downstream sector includes oil refineries, petrochemical plants,
petroleum product distribution, retail outlets and natural gas distribution
companies.

OIL AND GAS INDUSTRY OF

INDIA

UPSTREAM SECTOR DOWNSTREAM SECTOR

ONGC IOCL HPCL
OIL RIL MRPL
BPCL
INTRODUCTION

INDIAN OIL: How did it originate?

Beginning in 1959 as Indian Oil Company Ltd., Indian Oil Corporation Ltd.
was formed in 1964 with the merger of Indian Refineries Ltd. (established
1958). IndianOil and its subsidiaries account for 49% petroleum products
market share, 40.4% refining capacity and 69% downstream sector pipelines
capacity in India.

Fig.2 IOCL Logo

ABOUT IOCL:

India’s flagship national oil company and downstream petroleum major, Indian
Oil Corporation Ltd. celebrated its Golden Jubilee during 30th June - 1st
September 2009.

From a fledgling company with a net worth of just Rs. 45.18 crore and sales of
1.38 million tonnes valued at Rs. 78 crore in the year 1965, and a net profit of
Rs. 2,950 crore for 2008-09. Indian Oil Corporation Ltd. is India's largest
company by sales with a turnover IndianOil has since grown over 3000 times
with a sales turnover of Rs. 285,337 crore, the highest–ever for an Indian
company, of Rs. 271,074 crore and profit of Rs. 10,221 crore for the year 2009-
10.

Consistently improving its position in the Fortune 'Global 500' listings, it

moved up 11 places, and was ranked 105th in 2009, making it the highest
ranked Indian company in the list. It is also the 18th largest petroleum company
in the world. IndianOil's vision is driven by a group of dynamic leaders who
have made it a name to reckon with.
 BUSINESS MODEL of IOCL

CRUDE

INDIAN OIL CORPORATION

RESEARCH AND
REFINING PIPELINES MARKETING
DESIGN

FUEL/PETROLEUM
PRODUCT

PETRO CHEMICALS

GAS

Figure 3: BUSINESS MODEL OF IOCL

The major businesses of Indian Oil are in the fields of

 Refining
 Pipelines
 Marketing
 Research and Development
 Petrochemicals
Indian Oil is the largest refinery in India. It has a refining capacity of 60.2
million metric tons per annum (MMTPA). Although the Core business of
Indian Oil is refineries, it is also into many other businesses related to crude oil.
Indian oil procures its crude oil from the countries in Middle East and Africa. It
not only refines the crude oil but also its pipelines network is very strong from
nearly 9300km in length and 61.72 MMTPA in capacity. Thus it does not
outsource this pipelining rather maintains a very efficient system across the
country for transporting its crude oil to its various refineries.
It has also identified transportation of gas through pipeline as a new growth area
with gas discoveries getting reported from various parts of the country. LPG
and natural gas pipelines are part of several new pipelines and branch lines
being laid by IOCL.
It also produces petroleum product for specific applications such as feed stock
for chemical industry and solid fuels. Such petroleum products which are used
for specific processes are called ‘Petrochemical and Specialties (P&S) Product’.
Indian Oil’s refineries are designed to make such P&S products.
Indian Oil also caters to its large volume consumer segment by providing them
complete Fuel Management Solutions. It has proper storage and dedicated
facilities for its customers who have bulk requirements. The tank ages of Indian
Oil are strategically located across the country and are custom-designed to
maintain low-cost supplies that can be rapidly transported through a
sophisticated supply-chain management system.
Indian Oil has a strong R&D support which continuously works on the product
quality improvement, evaluation of catalysts and additives, health assessment of
catalysts, material failure analysis, troubleshooting and in improving overall
efficiency of operations. It has also launched initiatives in the field of exploiting
alternative sources of energy like hydrogen and Biofuel.
The marketing and distribution network of Indian Oil is very strong with around
34000 marketing touch points and its petrol/diesel stations spread across the
country. Its marketing efforts have made its brand recognized not only
nationally but also internationally.

Indian Oil operates the largest and the widest network of petrol & diesel stations
in the country, numbering over 17,600. It reaches Indane cooking gas to the
doorsteps of over 50 million households in nearly 2,700 markets through a
network of about 5,000 Indane distributors.
IndianOil's ISO-9002 certified Aviation Service commands over 62% market
share in aviation fuel business, meeting the fuel needs of domestic and
international flag carriers, private airlines and the Indian Defense Services. The
Corporation also enjoys a dominant share of the bulk consumer business,
including that of railways, state transport undertakings, and industrial,
agricultural and marine sectors.
To safeguard the interest of the valuable customers, interventions like retail
automation, vehicle tracking and marker systems have been introduced to
ensure quality and quantity of petroleum products.
IndianOil has set up subsidiaries in Sri Lanka, Mauritius and the United Arab
Emirates (UAE), and is simultaneously scouting for new opportunities in the
energy markets of Asia and Africa.
Lanka IOC Ltd. operates about 150 petrol & diesel stations in Sri Lanka, and
has a very efficient lube marketing network. Its oil terminal at Trincomalee is
also Sri Lanka's largest petroleum storage facility. Lanka IOC commissioned an
18,000 tonnes per annum capacity lubricants blending plant and state-of-the-art
fuels and lubricants testing laboratory at Trincomalee during 2007-08 besides
commencing bunkering business.
IndianOil (Mauritius) Ltd. has an overall market share of nearly 20% and
commands a 32% market share in aviation fuelling business, apart from its
bunkering business. It operates a modern petroleum bulk storage terminal at
Mer Rouge port, besides 13 petrol & diesel stations. In addition to the ongoing
expansion of retail network, IOML has commissioned the first ISO-9001
product-testing laboratory in Mauritius.
The Corporation's UAE subsidiary, IOC Middle East FZE, which oversees
business expansion in the Middle East, has commenced blending SERVO
lubricants and arketing petroleum products and lubricants in the Middle East,
Africa and CIS countries.

SUPPLY CHAIN OF INDIAN OIL:

Indian Oil imports crude oil from several countries in Africa and Middle East.
This crude oil it imports through shipping and does not has any pipelines for the
purpose of importing. Then this crude oil is sent to its various refineries across
the country. Though it does not have a good pipeline network for importing, in
India its pipeline network is very strong. Thus transportation within country is
much more efficient. However, Indian oil does not have any refineries along the
west coast thus the crude oil which is imported from Africa has to be
transported through Chennai or the Narimanam port.
After the crude oil is imported it is sent to the various refineries, through its
wide network of pipelines, where it is transformed into various products. Indian
Oil does not only produces fossil fuels like petrol, diesel, lubricants, LPG etc.
but it is also into making non fuel products like waxes, various kinds of oils and
different chemicals. It has refineries located in strategic positions in the country.
Refineries at Narimanam, Chennai and Bongaigaon are owned by its subsidiary
Indian Oil Technologies Ltd.
The crude oil is transformed to petroleum at the refineries. The petroleum
product thus produced reaches out to the millions of consumers through the
countrywide network of Indian Oil of about 34000 sales points. These sales
points are backed for supplies by 166 bulk storage terminals and depots, 101
aviation fuel stations and 89 Indane (LPGas) bottling plants. Also, 7100 bulk
consumer pumps are in operation for the convenience of large consumers. Thus,
it enables its bulk consumers to ensure a smooth supply of product and
inventory.
Indian Oil has a vast experience in the operating of refineries. Also, it has its
refineries located at strategic locations so as to minimize transportation costs
etc. it has refineries located near sea ports as it imports crude oil through
shipping.

VISION AND MISSION OF IOCL:

 Chart 1.1 Vision and Values

Vision:

A major diversified, trans-national, integrated energy company, with national

leadership and a strong environment conscience, playing a national role in oil
security & public distribution.

Mission:

• To achieve international standards of excellence in all aspects of energy and

diversified business with focus on customer delight through value of products
and services, and cost reduction.
• To maximize creation of wealth, value and satisfaction for the stakeholders.
• To attain leadership in developing, adopting and assimilating state-of-the-art
technology for competitive advantage.
• To provide technology and services through sustained Research and
Development.
• To foster a culture of participation and innovation for employee growth and
contribution.
• To cultivate high standards of business ethics and Total Quality Management
for a strong corporate identity and brand equity.
•To help enrich the quality of life of the community and preserve ecological
balance and heritage through a strong environment conscience.
 COMPETITORS:
Indian Oil Corporation has two major domestic competitors, Bharat
Petroleum and Hindustan Petroleum. Both are state-controlled, like Indian
Oil Corporation. There are two private competitors, Reliance
Petroleum and Essar Oil.

CHART 2.1 INDUSTRY OVERVIEW

Ministry of
Petroleum and
Natural gas

UPSTREAM DOWNSTREAM
Exploration and Refining and INDUSTRY BODIES
Production Marketing

Petroleum Planning
ONGC Indian Oil Bharat Petroleum
& Analysis Cell

Centre for High

OVL IBP, CPCL, BRPL KRL, NRL
Technology

HINDUSTAN
OIL INDIA LIMITED MRPL PCRA
PETROLEUM

GAIL
Pvt. E & P RELIANCE
Gas Transportation PETRO FED
Companies INDUSTRIES LTD.
& Petrochem

Other Private Cos. Oil Industry Safety

Oil & Gas Marketing Directorate

Petroleum India
International

Engineers India Ltd.

Director General of
Hydrocarbon
FUTURE OBJECTIVES OF THE COMPANY:

To enhance availability of domestic LPG cylinders, Indian Oil is also

pioneering the launch of new generation composite LPG cylinders using
materials like HDPE, PET and FRP. The composite cylinder will have 10.5 kg
of LPG and nearly 2 lakh such composite cylinders are proposed to be imported
on an industry basis in the first phase and test marketing will be undertaken by
Indian Oil in Bangalore this year

INDIAN OIL- A NATIONAL BRAND:

IndianOil has been adjudged India's No. 1 brand by UK-based Brand Finance,
an independent consultancy that deals with valuation of brands. It was also
listed as India's 'Most Trusted Brand' in the 'Gasoline' category in a Readers'
Digest - AC Nielsen survey. In addition, IndianOil topped The Hindu
Businessline's "India's Most Valuable Brands" list.
However, the value of the IndianOil brand is not just limited to its commercial
role as an energy provider but straddles the entire value chain of gamut of
exploration & production, refining, transportation & marketing, petrochemicals
& natural gas and downstream marketing operations abroad. IndianOil is a
national brand owned by over a billion Indians and that is a priceless value.

IOCL- PRODUCTS

Indian Oil is not only the largest commercial enterprise in the country it is the
flagship corporate of the Indian Nation. Besides having a dominant market
share, Indian Oil is widely recognized as India’s dominant energy brand and
customers perceive Indian Oil as a reliable symbol for high quality products and
services.
Benchmarking Quality, Quantity and Service to world-class standards is a
philosophy that Indian Oil adheres to so as to ensure that customers get a truly
global experience in India. Our continued emphasis is on providing fuel
management solutions to customers who can then benefit from our expertise in
efficient sourcing and least cost supplies keeping in mind their usage patterns
and inventory management.
IndianOil is a heritage and iconic brand at one level and a contemporary, global
brand at another level. While quality, reliability and service remains the core
benefits to our customers, our stringent checks are built into operating systems,
at every level ensuring the trust of over a billion Indians over the last four
decades.
The Retail Brand template of IOC consists of XtraCare(Urban),
Swagat(Highway) and Kisan Seva Kendras(Rural). These brands are widely
recognized as pioneering brands in the petroleum retail segment. IndianOil’s
leadership extends to its energy brands - Indane LPG, SERVO Lubricants,
Autogas LPG, XtraPremium Branded Petrol, XtraMile Branded Diesel,
XtraPower Fleet Card, IndianOil Aviation and XtraRewards cash customer
loyalty programme.

IOCL SERVICES:

IndianOil provides a wide range of marketing services and consultancy in fuel

handling, distribution, storage and fuel/lube technical services. With a
formidable bank of technical and engineering talent, IndianOil is fully equipped
to handle small to large-scale infrastructural projects in the petroleum
downstream sector anywhere in the country. Our project teams have
independently or jointly as a consortium, have set up depots, terminals,
pipelines, aviation fuel stations, filling plants, LPG bottling plants, amongst
others. IndianOil's fuel management system to bulk customers offer customized
solutions that deliver least cost supplies keeping in mind usage patterns and
inventory levels. A wide network of lubricant and fuel testing laboratories are
available at major installations which is further backed by sector-wise expertise
in the core sectors of power, steel, fertiliser, gas plants, textile mills, etc. Cutting
edge systems and processes are designed around one simple belief-to provide
valuable customers with an unbeatable edge in their business. IndianOil's supply
and distribution network is strategically located across the country linked
through a customized supply chain system backed by front offices located in
conceivably every single town of consequence.

The wide network of services offered by IndianOil, Marketing Division is

illustrated in this section, which includes; commercial/reticulated LPG; total
fuel management/ consumer pumps; IndianOil Aviation Service; LPG Business
(non-fuel alliances); loyalty programs; retail business (non-fuel alliances) and
SERVO technical services.

DIVERSIFIED PRODUCTS AND BRANDS:

BRANDED PRODUCTS:

 XtraPremium Petrol
 XtraMile Diesel
 IndaneLPG
 SERVOLubricants

BRANDED SERVICES :
 KisanSevaKendra
 XtraCare Outlets
IOCL BRANDS:
XTRACARE PUMPS OF INDIAN OIL:
This is yet another initiative taken by Indian Oil to enhances its services and
maintain good customer relationship.

SERVICES AND FACILITIES OF IOCL IN RETAIL OUTLET :

1. Check and Fill Facility

2. Credit Card Facilities/ Swiping machines

3. Air Filling Facility

4. Drinking Water Facility

5. Availability of Lubricants in every Retail outlets

6. Toilet Facility

7. Availability of Complain Registers for complain and the feedback of the

customers

8. Forecourt Services viz. Wind screen cleaning, Oil check, Water check,
Coolant check, etc.

9. Sales Officer’s phone number for direct touch with company

10. IOCL also introduced all India toll-free number for customer feedback

11. SMS/IVRS facility for booking LPG refills

12. Cleanliness and well maintain of Retail Outlets

And many other services which is provided by IOCL, which feels the customers
comfortable and happy.
Pipelines

IndianOil operates a
network of more than 15,000 km long crude oil, petroleum product and
gas pipelines with a throughput capacity of 94.56 million metric tonnes
per annum of oil and 21.69 million metric standard cubic meters per day
of gas. Cross-country pipelines are globally recognized as the safest,
cost-effective, energy-efficient and environment-friendly mode for
transportation of crude oil and petroleum products.
As a pioneer in oil pipelines in the country, managing one of the world's
largest oil pipeline networks, IndianOil achieved a throughput of 76.019
million metric tonnes during the year 2020-21.
IndianOil added 337 km of additional pipeline length during the year
2020-21, as part of its plans to continuously expand the network in line
with growth in business. Projects currently under implementation would
further increase the length of the pipelines network to about 21,000 km,
and throughput capacity to 102 million tonnes per annum.
With due emphasis being given to scaling up of natural gas pipelines,
IndianOil is planning to lay a 1,244 km pipeline to reach LNG imported at
Ennore to Nagapattinam, Tuticorin, Madurai and Bengaluru. This
pipeline, along with three other upcoming gas pipelines - Mallavaram-
Vijaipur, Mehsana-Bhatinda and Bhatinda-Srinagar pipelines would
ensure a significant presence of IndianOil in gas transmission business.
Adding another feather to its cap, IndianOil commissioned Motihari-
Amlekhganj Pipeline, the first transnational pipeline of the country in July
2019, 8 months ahead of the scheduled completion. The pipeline was
jointly dedicated to nation by Hon'ble Prime Ministers of India and Nepal.
EXCISE DUTY ON PETROLEM PODUCTS

An excise or excise tax (sometimes called an excise duty) is a type of tax charged
on goods produced within the country (as opposed to customs duties, charged
on goods from outside the country). It is a tax on the production or sale of a good.
This tax is now known as the Central Value Added Tax (CENVAT).

PRODUCT EXCISE DUTY

MS (Unbranded) 32900

MS (Branded) 34100

HSD (Branded) 34200

HSD (Unbranded) 31800

ATF 11% on clearance

GST RATE CHART FOR MAJOR PETROLEUM PRODCTS