Housekeeping

Staffing Pattern

Endah Fitriyani, S.Par.,MM.Par

 Chapter objectives
 Discuss the importance of scheduling workers in
the housekeeping department
 Describe the process of setting up a Housekeeping
need table
 Explain how to define criteria for work load
 Describe how the number of workers is adjusted
daily based on occupancy
 Discuss alternative methods of scheduling
employees in the housekeeping department
 MEASURING THE
CLEANING WORK LOAD
THERE ARE 2 STEPS IN MEASURING CLEANING WORK LOAD:

1. Area determination
2. Task determination
Area Determination
Its main purposes are to help plan work schedules, to provide a graphic picture
of the physical relationship of rooms, and to make sure that all rooms and
spaces are accounted for.
  The size of the floor space
 The floor surface (carpet, vinyl, terrazzo,

Area wood, ceramic tile or cement)

 The quantity and size of windows

Determination  The quantity and size of lighting

 Major pieces of furniture and
equipments
 Bathrooms fixtures
 Task
Determination
Area Determination Has
Been Completed

Determine The Cleaning

Task

Cleaning Procedure

Frequency Of The Task

 Task Determination
Code Description Code Description

CS Sweep Carpet WW Wash Wall

VC Vacuum Carpet SW Spot Clean Walls

SC Spot Clean GC General Cleaning

PLC Lift Pile of Carpet POL Area Polishing or touch up

SHC Shampoo Carpet WG Wash Window or Glass Partition

DMF Damp Mop Floor WL Wash Light Fixture

WF Wash Floor WVB Wash Venetian blinds

SF Scrub Floor SS Sweep Stairs

BF Buff Floor STF Strip Floor

LD Dust, Low Level RF Refinish Floor

HD Dust, High Level

Frequency of a task

D Daily M Monthly

W Weekly A Annually
 Frequency Schedule Factors

 The cleaning level desired

 The nature of the surfaces to be
cleaned
 The kind of use each area will receive
 The amount of use each area will
receive
 The amount of man power available
 The kind of equipment available
 Method of total guest room work load
• Occupancy rate
• Number of check-out rooms
• Cleaning Occupied Room (X) = N x OR x OT
• Cleaning Vacant Room (Y) = N x VR x VT
• Cleaning Check-out (Z) = C x CD
• Total amount of time required for guest room cleaning is the sum of X + Y + Z

• Legend:
– N = Number of room
– OT = Occupied Cleaning Rate
– VT = Vacant Cleaning Rate
– CD = Check-out Differential
- OR = Occupancy Rate
- VR = Vacant Rate
- C = Number of Check-out
Cleaning Time Required
• Occupied Room = 28 minutes
• Vacant Room = 5 minutes
• Check-out Room = 36 minutes
Effective working hours

Make ready and put away time 20 minutes

Travel time to and from floor 10 minutes
Eating & Resting time 30 minutes
Personal, delay, and fatigue time loss 50 minutes
Time available for cleaning tasks 370 minutes
TOTAL 480 Minutes (8 hours)
Data: (a) Nama Hotel : Isola Hotel
(b) Jumlah Kamar : 182 kamar
(c) Situasi Hotel :……..

Bulan Jml. Occupied % Check-out Vacant

Kamar
Januari 4080 3984
Februari 82 3975
Maret 3227 1805
April 75 3989
Mei 4288 4211
Juni 78 3998
Juli 4128 1128
Agustus 81 4234
September 4586 4317
Oktober 82 4593
November 4626 710
Desember 95 4358
Tahunan
Harian
 Bulan Jml. Kamar Occupied % Check-out Vacant

Januari (31) 5642 4080 72 3984 1562

Februari (28) 5096 4179 82 3975 917

Maret (31) 5642 3837 68 3227 1805

April (30) 5460 4095 75 3989 1365

Mei (31) 5642 4288 76 4211 1354

Juni (30) 5460 4259 78 3998 1201

Juli (31) 5642 4514 80 4128 1128

Agustus (31) 5642 4570 81 4234 1072

September (30) 5460 4586 84 4317 874

Oktober (31) 5642 4626 82 4593 1016

November (30) 5460 4750 87 4626 710

Desember (31) 5642 5360 95 4358 282

Tahunan 66430 53144 80 49640 13286

Harian 182 146 80 136 36
 CALCULATION

N OR OT VR VT C CD
66.430 rooms 80% 28 minutes 20% 5 minutes 138 rooms 8 minutes

X Y Z Total time to clean the

(N x OR x OT) (N x VR x VT) (C x CD) rooms.
X+Y+Z
66.430 x 0,80 x 28 66.430 x 0,20 x 5 49.640 x 8 Yearly = 1.951.562
= 1.488.032 minutes = 66.430 minutes = 397.120 minutes Daily = 5.349

Cleaning Productive Time Total Cleaning Time Total Room boy Description
Needed
360 minutes 5.349 minutes 5.349 : 360= 14.85 In one shift
15 room boy
 Scheduling

The function of scheduling workers in the housekeeping

department is of great importance. The manager must juggle
several factors in order to protect the interests of the company,
fulfill the the individual needs of the workers, and provide guest
satisfaction
 Standing Schedule
TEAM MON TUE WED THU FRI SAT SUN
ONE ON ON ON ON ON OFF/R-1 OFF/R-1

TWO OFF/R-1 OFF/R-1 ON ON ON ON ON

THREE ON ON OFF/R-1 OFF/R-1 ON ON ON

FOUR ON ON ON ON OFF/R-2 OFF ON

FIVE OFF/R-2 ON ON ON ON ON OFF

LAUNDRY ON ON ON ON ON OFF/R-2 OFF/R-2

Relief 1 ON ON ON OFF OFF ON ON

Relief ON OFF OFF ON ON ON ON

The relief teams (R-1 and R-2) cover the days off of the regular and laundry teams
 Adjusted Daily Schedule
Date: …………………………………..
Estimated Occupancy: …………..
Rooms Occupied: ………………..
TEAM Housekeeping Needed Scheduled to Work Extra Day Off
Erika
ONE 4 Kate
Melanie Maria
Jennifer
Onida
TWO 4 Angsia Lupita
Atsuko
Kellie
Pat
RELIEF 4 Dawn Fernanda
Amie
Teri
Deliah
LAUNDRY 4 Ana Marjorie
Isabel
June
 Rotational Schedule: is to ensure that all teams will
eventually have a week-end off.

Four days work week: system consisting 10 hour shift

each working day

Other
Part-time Workers: hiring employees who are willing to
work less than 40 hours per week such as retired or
students

Scheduling Flexible Work Hours: employees may be allowed to begin

Methods and end their shift at times convenient to them

Job Sharing: is to allow two or more employees to

accomplish a job regardless of who does it any particular
time.
 JADWAL KER JA
Jadwal kerja di opersional
hotel, restoran dan
katering pada umumnya dibagi
menjadi tiga (3) shift, yaitu; shift
pagi, shift
siang, dan sift malam.
Adapun shift middle ialah shift
diantara pagi-siang atau
siang-malam
Jadwal kerja di backoffice sesuai
dengan office hour selama 8-9
jam, dari pukul 07.00 - 1600 atau
08.00 - 17.00, setiap hari Senin -
Jum'at
Adapun dibeberapa hotel,
restoran dan katering
yang menerapkan jadwal untuk
kantor manajemen dari hari
senin hingga sabtu, dengan
ketentuan di hari sabtu bekerja
setengah hari dari pukul 08.00 -
13.00
 C O N TOH J A D WAL KER J A U N TU K D I O PER ASION AL
H O T E L, R ESTO R AN D AN KATER IN G

Keterangan:
OFF : Libur MD2 : Middle (10.00-18.00) AL : Annual Leave
BO : Back Office MD3 : Middle (11.00-19.00)
DP : Day of Payment M4 : Morning (08.00-16.00)
N : Night M3 : Morning (07.00-15.00)
A2 : Afternoon (15.00-23.00) EO : Extra day Off
Dalam pembuatan jadwal khususnya di operasional (Front
Office) perlu diperhatikan hal-hal dibawah ini :

• Pembuatan jadwal umumnya dibuat per Minggu agar

memudahkan ketika karyawan mengambil hak cuti/libur.
• Dalam satu hari, terdapat pembagian shift pagi, siang,
malam dan middle.
• Dalam satu hari diutamakan ada leader/supervisor yang
bertugas
• Perlu diperhatikan karyawan dalam mengambilan hak
cuti/libur sudah terpakai berapa kali (outstanding leave)
• Jadwal tersebut dibuat oleh seorang supervisor, disetujui
oleh leader / manajer departemen dan diketahui oleh
personalia (human resources development).
TUGAS
 1) Mini Cases

You have just been hired as Assistant Exc. Housekeeper of the 600
rooms Cactus resort in the Southwest. The section housekeeper
workload per shift is 14 rooms and the average number of hours
worked is 8 hours. Your immediate boss, Mr. Brown, has been asked by
the General Manager to provide the cost of labor for the housekeeping
department for the up-coming month of June. The occupancy
percentage for the hotel has been estimated to be 88%. Mr. Brown
entrusts you with the job of working out the cost of for the section
housekeepers needed clean the guestrooms in June, informing you
that the average section housekeeper hourly wage next month is $
6.05 per hour worked. What would your response be.
2) Buatlah Schedule Kerja Operasional FO dalam 1 Minggu

Terdiri dari :

3 Reception
1 Spv Reception
1 FOM
1 Asst FOM
3 Bellboy
1 Bell Captain
2 Telephone Operator
1 Driver
1 Duty Manager

Dengan ketentuan:
 6 hari kerja 1 hari libur
 Ada DP 3
 Ada EO 2
 Ada AL 4
Selamat Mengerjakan !