PHAST & SAFETI

The Customer Portal, FAQs, and more

Giving you what you need to succeed

Ji Chen, DNV GL
August 23, 2016

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Today’s Topics

 Customer Portal
– Downloads
– Product Documentation
– Frequently Asked Questions (FAQs)
 Customer Satisfaction Surveys
 Case Surveys

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Portal recognition

How many of you have been on our portal?

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Portal Access

 Visit www.dnvgl.com/cp
– Don’t have an account?
– Enter company issued email address (Hotmail/Yahoo/Gmail not accepted)
– Complete additional information if prompted

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Our Customer Portal

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Software Downloads

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Software Downloads

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Frequently Asked Questions

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FAQ Example

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Common FAQs

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FAQ Procedure
Search

Results

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FAQ Procedure

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Your FAQ Suggestions

 Software.support@dnvgl.com

 Product and Version

 Overview
 Problem
 Screen shots

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Submitting Support Requests

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Submitting Support Requests

 History of cases submitted

 Click “New Case” button to contact support

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Submitting Support Requests

 Create New Case form

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Quick Links

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Updating Contact Information

 How can we contact you?

– Phone change?
– Email address update?
– Address change?
– Update password?

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Updating Contact Information

 Use the top two buttons to make changes

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Customer Satisfaction Survey

 This survey is one of the main channels for gathering feedback about our services from our users
across all product lines.
 Your response is important for us in helping you get the most out of our software and services.
 August 30, 2016 – distribution date.
 Three week response time.

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Case Surveys

 Initiated when support cases are closed

 Can be sent once every 3 months
 Maximum of 3 ANSWERED surveys per year
 Rate the quality of support that was given for that particular case
– Response time
– Follow-up
– Quality of answer
– Service Attitude
– General Satisfaction
 Beneficial to our support team to give quality service to our clients

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Contact Us

1-800-800-7764 7:30 AM-5:00 PM Eastern Time (Monday

through Friday)

Software.support@dnvgl.com

http://www.dnvgl.com/cp

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Questions or comments?

DNV GL Software Support

software.support@dnvgl.com
1-800-800-7764

www.dnvgl.com

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