Objective

Perspective
Corporate

Cost Optimization
Finance
FINANCE PERSPE

improve customer satisfaction

Customer
CUSTOMER PERSP
Enhance Brand Equity

Improve Accessibility

Improve productivity and efficiency

Internal
Process

Improve Service Quality

Optimize State of the Art Infrastructure

INTERNAL PROCESS P
Foster Innovation and Research

Enhance Working Systems

Enhance Organizational Work culture

Learning and
Growth
Learning and
Growth
Improve Knowledge and Talent
Management

Increase Employee Satisfaction

LEARNING AND GROWTH

Total
Objective
Division

Cost Optimization

FINANCE PERSPECTIVE

improve customer satisfaction

CUSTOMER PERSPECTIVE
Enhance Brand Equity

Improve Network availability

Improve productivity and efficiency

Improve Service Quality

State of Art Wireless Netwrok

INTERNAL PROCESS PRESPECTIVE
Foster Innovation and Research

Enhance Working Systems

Enhance Organizational Work culture

Improve Knowledge and Talent Management

Increase Employee Satisfaction

LEARNING AND GROWTH PERSPECTIVE
 Key Performance Indicators UoM

Budget Effectiveness %
Network Operating Cost/% Revenue %
Resource Utilization %
NCE PERSPECTIVE
Customer Satisfaction Index Number
Churn Rate %
OMER PERSPECTIVE
Brand Reputation Index Number
Make sure site is on air within the specified time and according to the standard %
Followup the status of the on going project activities and give feedback on their
%
implementation
Technically Support and followup tasks performed by vendors and/or internal field
%
for timely completion and as per the design and specification
Perform /supervise site survey within the given time and standard %
Followup logistic operations regarding materials, drawings and tools as to maintain
%
workorder efficiency
Make sure that all the documentations needed for a proper handover to operation
%
and maintainance is available
Percentage of successfully managed mobile customer complaints and
%
Successfully implemented resource Shifting proposal
Performing land acquisitions from the concerned parties %
Prepare in timely manner reports on progress of works, productivity and
%
performance evalution to support decision making by concerned parties
Perform/followup network expansions and relocations to ensure service quality %
perform acceptance test according to approved procedures %
Verify that the excution of the tasks performed by vendor is done according to the
%
agreed scope of work, enginnering and company specifications
make sure that whole activity is perfectly handled in a pro active manner %
Project follow up and (completion rate) within regiona/zone %
on time and qualty report with in the deadline %
PROCESS PRESPECTIVE
New Ideas/Concept Paper Collected count
Risk Mitigation performance on risks identified by Region/Zone wireless section %
Implementation of OLA %
Implementation of Regional or Zoneal Working Systems %
Organizational Cultural Index %
 Number of Training Delivered By Region or Zone wireless section (on job training
count
and knowledge sharing)
Region/Zone Wireless Employees Training Completion Rate %
Knowledge Base Management Implementation (Documentation Archiving) %
Personal Development Plan Implementation (PDP) %
Regional's or Zonal's Wireless section Employees Satisfaction Index Number
ND GROWTH PERSPECTIVE
Weight Annual Target 2013 EFY BSC Plan
Jul-21 Aug-21 Sep-21 Oct-21 Nov-21 Dec-21 Jan-22
3 100
3 100
3 100
9
0 8
2 <2 <2 <2
2
0 8 8.00
5 100
4 100

4 100
4 100
4 100

4 100

3 100
4 100
4 100

5 100
4 100

4 100

3 100
5 100
4 100
61
2 2 2.00 1.00
0 100
0 100
0 100
0 80
2 4
2 100
1 100
2 100
0 8
9
81
BSC Plan KPI Description
Feb-22 Mar-22 Apr-22 May-22 Jun-22

<2 <2

8.00

2.00 1.00
 Formula

[# Successfully Managed customer complaint/ # Customer complaint

Received]
meeting with staffs
man power
delay of projects
bsc evaluation
cooperation with other sections
handling complains
report format
data complain on gode and jijiga
competitive market
scrap materials
 attention
communication
work plan with budget
resource shifting(sharing)
dismantling Rack(equipment)
ring protection(risk mitigation)
meeting with staffs
report format
project followup
update staffs about bridge
supporting and social responsibility