Appraisee--Division-Wireless Network--Department--Operation & Maintenance--W

Appraiser Name (Immediate Supervisor )--- -Division-Wireless Network--Work Pla

Approver Name (2nd Level Supervisor)Reviewer Name------Work Place------ID--- Po

Objective
Perspective
Corporate

Finance (12) Cost Optimization

Customer (12)
Ehance Brand Equity

Improve Accessibility

Improve productivity and efficiency

Internal Process (56)

Improve Service Quality

 Improve Service Quality

Maximize Organizational Security

Enhance Strategic partnership

Enhance Working Systems

Enhance Organizational Work culture

Learning and Growth (20) Improve Knowledge and Talent

Management

Increase Employee Satisfaction

Total
Network--Department--Operation & Maintenance--Work Place-----MW----ID----- Postion---
upervisor )--- -Division-Wireless Network--Work Place-------ID----- Postion---

pervisor)Reviewer Name------Work Place------ID--- Position--

Objective

Division

Cost Optimization

Ehance Brand Equity

Improve Network availability

Improve productivity and efficiency

Improve Service Quality

 Improve Service Quality

Improve wireless Network Infrastructure

security

State of Art Wireless Netwrok

Enhance Working Systems

Enhance Organizational Work culture

Improve Knowledge and Talent

Management

Increase Employee Satisfaction

Total
enance--Work Place-----MW----ID----- Postion---
Work Place-------ID----- Postion---

---ID--- Position--

Key Performance Indicators UoM Weight

working hour utilization % 4

working tools utilization % 4

efficient resources utilization % 4

Customer Satisfaction Index Number 4

Customer Complaint Rate % 3
Churn Rate % 3
Brand Reputation Index Number 2
Make sure site is on air within the specified time and according to
% 4
the standard
Followup the status of the on going project activities and give
% 3
feedback on their implementation
Technically Support and followup tasks performed by vendors
and/or internal field for timely completion and as per the design and % 4
specification

Perform /supervise site survey within the given time and standard % 3

Followup logistic operations regarding materials, drawings and

% 3
tools as to maintain workorder efficiency
perform/support land aqcuisitions % 2

collect and manage coverage complaints % 3

Percentage of successfully managed mobile customer complaints

% 3
and Successfully implemented resource Shifting proposal
Perform/followup network expansions and relocations to ensure
% 3
service quality
perform acceptance test (ICR, SSV,cluster test) according to
% 3
approved procedures
 Verify that the excution of the tasks performed by vendor is done
according to the agreed scope of work, enginnering and company % 3
specifications
make sure that whole activity is perfectly handled in a pro active
% 3
manner
dismantling of idle resources with other stackholders % 3
performing board expansion as per plan % 3
number of proposed and implemented ring protection for hub sites number 3
Providing the needed resource to support operational tasks on time (like
% 3
Staffs, Cars, materials)
Make sure that all the documentations needed for a proper
% 3
handover to operation and maintainance is available
on time , qualty report analysis and submission rate with in the
% 4
deadline
Risk Mitigation(work on standard) % 4
Enhanced Working Systems (Engineering R&R) Number 2
Organizational Cultural Index Number 2
Training effectiveness & Impact Assessments result % 2
Knowlegde sharing Number 2
Training Completion Rate (Given by HR / TEXA) % 2
Personal Development Plan Implementation % 2
contribution for the success of the section's Success % 2
contribution in keeping the working environment health and safety % 2
100
 2014 EFY BSC Plan
Annual Target
Jul-21 Aug-21 Sep-21 Oct-21 Nov-21 Dec-21 Jan-22 Feb-22

100

100

100

8.5 8.5
<0.002 <0.002 <0.002 <0.002 <0.002 <0.002 <0.002 <0.002 <0.002
<2 <2 <2
8.5 8.5

100

100

100

100

100
100

100

100

100

100
100

100

100
100
8 2 2

100 100 100

100 100 100

100 100 100 100 100 100 100 100 100

100 50
1
8.5 8.5
75 75
4 1
100 100
100 25 50
100
100 8.5
n
KPI Description Formula
Mar-22 Apr-22 May-22 Jun-22

8.5
<0.002 <0.002 <0.002 <0.002
<2 <2
8.5
2 2

100 100

100 100

100 100 100 100

100

8.5
75
1
100
75 100

8.5
measured utilization against the planned budget and also
against the delivery

faulty spare return rate with in a year and on time

replace what is shared and also improving spare
utilization trend (

against the plan given for resoure usaged and next

suppordintor follow up for manhour utlization trend
against the plan

against the plan and ftracking sheet of the department

division risk
will be set by Div

This level by chief then will cascaded