Exam Case - II

Analysis of Impact of Autorickshaws on Public

Public transport functions as the lifeline in big cities like Hyderabad for tourists, office
commuters, shoppers. Public transport commuters have many choices depending upon the
distance, time and money at hand. While the local bus service, MMTS and private auto and
taxi services are readily available, Hyderabad-specific services such as ‘Shared Auto’ is also
worth mention.
Autorickshaws are considered the best option for short as well as long trips in Hyderabad.
Hence, transport by autos has become an inseparable part of the city and its denizens. But,
hiring an autorickshaw is no less a herculean task. The usual responses that one receives from
any autorickshaw driver are no different from the responses that K. Philip and M.Sumit,
employees at a research company, got. As their office is located far from the city autos are
the best option to commute to office and whenever they try to hire an auto, they get replies
like:
 Where to? No…. Sorry…. So much traffic in that area/I’m not interested to ply to
that area, if you insist, I will come but on a flat rate.
 Meter is not working so will charge a flat rate
 Will not get any return passengers from there. I can come only if you’re ok with a flat
rate.
These are the normal replies that people get despite autos being a major transport system. As
research analysts, Philip and Sumit wanted to do a small study on “Impact of Autorickshaws
on Public” with an aim to gather the view of the people of Hyderabad on the important
parameters such as safety, convenience, dependability, economic factors and the behaviour
of the drivers.
They decided their target population – the public of Hyderabad – with the following criteria:
the respondent to be above 18 years of age; the respondent travels frequently by
autorickshaws. They visited office areas and market areas in order to get a diverse range of
respondents. In addition, they used Internet to collect data.
A simple questionnaire was developed and distributed to the respondents from areas like:
Banjara Hills, Marredpally, Begumpet and others. The questionnaire was developed based on
the important factors identified for the study. It was made simple to understand and respond
to; Philip and Sumit made sure that there was no ambiguity so as to avoid mistakes or vague
answers.
As a part of coding and cleaning data, they sifted through the responses and eliminated the
questionnaires that did not have all the fields answered, leaving with them final sample size
of 100 respondents (Annexure I).
On the basis of the data collected on the importance of parameters, they designated the
following weightage (Exhibit I):
These weightages were confirmed by the findings on what the respondents believed to be the
parameters of prime importance with reference to autorickshaw service. Thus, the following
equation was formulated:
Autorickshaw Satisfaction Index ASI = 0.27*Economic factor + 0.15 * Dependability +
0.23 *Safety + 0.16 * Convenience + 0.19 * Behaviour of Drivers.

Nevertheless, Philip and Sumit were in dilemma that what analyses can be applied to the
collected data to find out the impact of autos. They also planned to present recommendations
and suggestions to Autorickshaw Unions towards improving the service.
Economical Safety Dependability Behaviour Convenience ASI Sex Age Income Waiting
or not of Driver Time (hrs)

4 2 3 1 5 5.9875 M 39-48 Below Rs. 10000 0.0833

2 3 1 5 4 5.8875 M 18-28 Below Rs. 10000 0.0833
5 4 2 3 1 7.8875 M 18-28 Below Rs. 10000 0.0833
4 5 3 1 2 5.5 F 29-38 Below Rs. 10000 0
4 5 2 1 3 5.925 F 29-38 Below Rs. 10000 0.1667
4 5 1 2 3 5.59 M 18-28 Below Rs. 10000 0.0667
3 2 4 1 5 5.025 F 39-48 Below Rs. 10000 0.1667
2 4 3 5 1 3.4875 M 18-28 Below Rs. 10000 0.0833
2 3 1 4 5 5.625 F 29-38 Below Rs. 10000 0.1667
2 4 3 1 5 6.0875 M 18-28 Below Rs. 10000 0.0833
3 2 5 4 1 6.5875 F 18-28 Below Rs. 10000 0.0833
4 5 2 3 1 8.1875 M 29-38 Below Rs. 10000 0.0833
4 3 1 5 2 4.9375 M 18-28 Below Rs. 10000 0.0833
1 4 3 2 5 4.4375 F 18-28 Below Rs. 10000 0.0833
5 3 4 2 1 5.3375 F 18-28 Below Rs. 10000 0.0833
5 3 2 1 4 6.9375 M 18-28 Below Rs. 10000 0.0833
5 2 1 4 3 4.8375 M 39-48 Below Rs. 10000 0.0833
2 4 3 5 1 5.0875 M 29-38 Below Rs. 10000 0.0833
5 3 2 4 1 5.6625 M 18-28 Below Rs. 10000 0.25
4 3 5 2 1 5.4125 F 18-28 Below Rs. 10000 0.25
5 2 3 1 4 4.9375 F 18-28 Below Rs. 10000 0.0833
3 5 1 4 2 5.125 F 18-28 Below Rs. 10000 0.1667
5 4 1 3 2 6.225 M 18-28 Below Rs. 10000 0.1667
5 3 1 4 2 6.025 F 39-48 Below Rs. 10000 0.1667
3 5 4 2 1 5.8625 M 18-28 Below Rs. 10000 0.25
5 4 2 3 1 5.7875 F 18-28 Below Rs. 10000 0.0833
3 4 5 1 2 6.575 F 29-38 Below Rs. 10000 0.1667
3 4 1 5 2 5.225 F 18-28 Below Rs. 10000 0.1667
4 5 3 1 2 7.5625 M 29-38 Below Rs. 10000 0.25
5 4 1 3 2 6.6125 F 29-38 Below Rs. 10000 0.25
1 2 3 4 5 6.025 F 18-28 Below Rs. 10000 0.1667
4 2 5 1 3 6.075 M 18-28 Below Rs. 10000 0.1667
4 5 1 3 2 5.9625 M 18-28 Below Rs. 10000 0.25
3 4 1 5 2 6.0875 F 18-28 Below Rs. 10000 0.0833
4 5 3 2 1 6.8625 F 29-38 Below Rs. 10000 0.25
5 3 2 4 1 5.4875 M 18-28 Below Rs. 10000 0.0833
3 4 1 2 5 5.7125 M 29-38 Below Rs. 10000 0.25
4 5 3 1 2 6.5875 F 18-28 Below Rs. 10000 0.0833
5 3 2 4 1 5.0375 M 18-28 Below Rs. 10000 0.0833
2 4 5 1 3 4.1 F 29-38 Below Rs. 10000 0
4 5 1 3 2 6.225 M 18-28 Below Rs. 10000 0.1667
5 3 2 1 4 6.1 M 18-28 Below Rs. 10000 0
4 2 3 5 1 5.7625 M 39-48 Below Rs. 10000 0.25
2 3 5 1 4 7.175 F 18-28 Below Rs. 10000 0.1667
3 5 1 4 2 4.3125 F 18-28 Below Rs. 10000 0.25
4 1 3 2 5 5.0125 M 18-28 Below Rs. 10000 0.25
5 2 4 1 3 5.1375 F 18-28 Below Rs. 10000 0.0833
4 5 1 3 2 6.9375 F 29-38 Below Rs. 10000 0.0833
2 3 1 5 4 4.6375 F 18-28 Below Rs. 10000 0.0833
5 4 3 2 1 5.875 F 18-28 Below Rs. 10000 0.1667
3 1 5 2 4 4.875 M 18-28 Below Rs. 10000 0.1667
4 5 3 1 2 4.425 M 49 and Below Rs. 10000 0.1667
above
3 4 2 5 1 5.725 M 18-28 Rs 10000- Rs15000 0.1667
5 4 2 1 3 4.725 M 18-28 Rs 10000- Rs15000 0.1667
3 2 4 1 5 5.825 M 18-28 Rs 10000- Rs15000 0.1667
4 5 2 1 3 6.65 F 18-28 Rs 10000- Rs15000 0
5 3 1 4 2 6.2625 F 39-48 Rs 10000- Rs15000 0.25
2 4 5 3 1 5.5625 M 18-28 Rs 10000- Rs15000 0.25
4 2 1 3 5 6.975 F 18-28 Rs 10000- Rs15000 0.1667
5 4 3 2 1 4.825 F 29-38 Rs 10000- Rs15000 0.1667
4 2 5 1 3 6.975 M 49 and Rs 10000- Rs15000 0.1667
above
3 5 1 4 2 6.025 M 18-28 Rs 10000- Rs15000 0.1667
3 4 2 1 5 6.2375 M 18-28 Rs 10000- Rs15000 0.0833
5 2 4 3 1 6.2875 F 18-28 Rs 10000- Rs15000 0.0833
4 2 1 5 3 5 F 18-28 Rs 10000- Rs15000 0
4 1 3 5 2 5.3 F 18-28 Rs 10000- Rs15000 0
3 4 2 1 5 5.7375 F 39-48 Rs 10000- Rs15000 0.0833
5 3 4 2 1 4.95 M 49 and Rs 10000- Rs15000 0
above
4 3 1 5 2 5.625 M 18-28 Rs 10000- Rs15000 0.1667
3 4 2 5 1 6.9875 F 18-28 Rs 10000- Rs15000 0.0833
4 5 1 3 2 5.3375 M 18-28 Rs 15000- Rs. 20000 0.0833
3 5 1 4 2 5.3375 M 29-38 Rs 15000- Rs. 20000 0.0833
3 4 5 2 1 5.5375 M 18-28 Rs 15000- Rs. 20000 0.0833
5 3 1 2 4 6.1375 F 18-28 Rs 15000- Rs. 20000 0.0833
4 3 5 1 2 6.0375 M 49 and Rs 15000- Rs. 20000 0.0833
above
5 4 1 3 2 5.6 M 18-28 Rs 15000- Rs. 20000 0
3 4 2 5 1 5.25 M 29-38 Rs 15000- Rs. 20000 0
4 5 1 3 2 6.7375 F 18-28 Rs 15000- Rs. 20000 0.0833
3 5 4 1 2 7.05 F 18-28 Rs 15000- Rs. 20000 0
4 3 2 5 1 5.65 M 29-38 Rs 15000- Rs. 20000 0
2 4 1 3 5 6.15 F 39-48 Rs 15000- Rs. 20000 0
4 5 2 1 3 5.9 F 18-28 Rs 15000- Rs. 20000 0
5 3 4 1 2 4.7375 F 18-28 Rs 15000- Rs. 20000 0.0833
3 2 1 5 4 5.375 M 18-28 Rs 15000- Rs. 20000 0.1667
5 4 2 3 1 5.8375 M 49 and Rs 15000- Rs. 20000 0.0833
above
4 2 5 1 3 4.9375 F 29-38 Rs 15000- Rs. 20000 0.0833
4 5 3 1 2 5.5375 F 29-38 Rs 15000- Rs. 20000 0.0833
3 4 2 5 1 7.1375 F 29-38 Rs 15000- Rs. 20000 0.0833
3 2 4 1 5 5.85 M 18-28 Rs 15000- Rs. 20000 0
5 3 1 4 2 5.375 M 18-28 Rs 15000- Rs. 20000 0.1667
2 4 3 1 5 4.84 M 39-48 Rs 15000- Rs. 20000 0.0667
3 5 1 4 2 6.925 M 29-38 Rs 15000- Rs. 20000 0.1667
4 2 5 3 1 7.2375 F 18-28 Rs 15000- Rs. 20000 0.0833
5 4 2 1 3 6.025 F 18-28 Rs 15000- Rs. 20000 0.1667
5 3 4 2 1 6.5375 M 18-28 Rs 15000- Rs. 20000 0.0833
4 3 2 5 1 5.8875 M 49 and Rs 15000- Rs. 20000 0.0833
above
3 4 1 2 5 5.7375 M 18-28 Rs 15000- Rs. 20000 0.0833
2 4 5 3 1 5.5875 F 18-28 Rs 15000- Rs. 20000 0.0833
3 4 5 1 2 5.8375 M 29-38 Rs 15000- Rs. 20000 0.0833
4 3 2 5 1 5.9375 M 39-48 Rs 15000- Rs. 20000 0.0833