JANE MULLIGAN

PERSONAL
INFORMATION
11 Piet Retief Street,
Montagu, 6720
WORK EXPERIENCE 072 034 0132
---August 2018 – August 2021 janeym@hotmail.co.za
Reservations Manager at Monte Vista Boutique Hotel, 25 May 1973
Montagu
 Managed online and phone reservations.
 Provided interested persons with information about the hotel, I am an experienced and
available rooms, and rates. self-motivated person with
 Contacted appropriate hotel departments to resolve guest issues ten+ years of experience in
or concerns.
mainly the hospitality
 Maintained strong work relationships with all hotel departments.
industry but am willing to
 Communicated with hotel staff to ensure patron's needs were
met.
learn new skills to widen my
 Worked closely with the manager of the hotel to address any work horizons. I am a highly
objectives. competent communicator
 Assisted the administration team with any required duties. with excellent telephone
 Brought forth the ability to effectively multitask and prioritize. skills effectively
 Handled correspondence, filing systems, and calendar plans. communicating with
 Created invoices as well as billing to submit to clients. clients. I am a neat and
 Answered and screened incoming calls. organized person that can
 Assisted with general Ad-hoc office duties. work without supervision
 Composed, edited, and proofread documents. and under pressure. My
 Brought forth strong attention to detail and precision. work is my pride.
 Handling payments.

---December 2017 – June 2018

Guesthouse Manager Assistant at Airlies Guesthouse, Montagu SKILLS
 Computer Skills
 Provided optimal assistance to the General Manager and handled
 Customer Service
a variety of tasks.
 Communication Skills
 Worked closely with the manager of the hotel to address any
 Highly organized and
objectives.
efficient
 Contacted appropriate hotel departments to resolve guest issues
 Ability to Work in a
or concerns.
Team
 Managed online and phone reservations.
 Responded to guest requests for special arrangements or
services, such as transportation arrangements and reservations.
 Assisted the administration team with any required duties.
 Brought forth the ability to effectively multitask and prioritize.
LANGUAGES
 Handled correspondence, filing systems, and calendar plans.  Afrikaans
 Created invoices as well as billing to submit to clients.  English
 Answered and screened incoming calls.
 Assisted with general Ad-hoc office duties.
 Composed, edited, and proofread documents.
 Brought forth strong attention to detail and precision. EDUCATION
 Check-in and check-out of guests.
 Serving meals and drinks.  Montagu High School
– Matric
 1991
 Setting up staff schedules and delegating duties.
 Doing cash-ups and handling payments (cash and credit).
 Assisted with payroll and distributed paychecks to employees.
 Successfully managed personnel files.

---February 2012 – October 2017

Co-owner at Mulligan's Pub & Grill, Montagu
 Managed all financial aspects of the business
 Effectively coordinated daily restaurant management operations.
 Managed staff and restaurant procedures to ensure optimal performance.
 Helped to train waitstaff, bartenders and kitchen staff on proper restaurant procedures.
 Worked to ensure the maintenance of restaurant sanitation and compliance with all
safety regulations.
 Constantly made an effort to promote the restaurant's name and mission in the local
community and at related events.
 Consistently communicated in a lucid and effective manner.
 Responded positively to staff feedback, and adjusted strategies accordingly.
 Performed a range of administrative duties from maintaining production schedules to
purchasing supplies and hiring vendors.
 Remained flexible, adaptable, and punctual.
 Processed payroll and distributed paychecks to employees.
 Successfully managed payroll and personnel files.

---April 2015 – June 2017

Co-owner at Mystic Tin Restaurant, Montagu
 Managed all financial aspects of the business
 Effectively coordinated daily restaurant management operations.
 Managed staff and restaurant procedures to ensure optimal performance.
 Helped to train waitstaff, bartenders and kitchen staff on proper restaurant procedures.
 Worked to ensure the maintenance of restaurant sanitation and compliance with all safety
regulations.
 Constantly made an effort to promote the restaurant's name and mission in the local
community and at related events.
 Consistently communicated in a lucid and effective manner.
 Responded positively to staff feedback, and adjusted strategies accordingly.
 Performed a range of administrative duties from maintaining production schedules to
purchasing supplies and hiring vendors.
 Remained flexible, adaptable, and punctual.
 Processed payroll and distributed paychecks to employees.
 Successfully managed payroll and personnel files.

---January 2006 – February 2012

Restaurant Head Waiter/Reception at Mimosa Lodge, Montagu
 Greeted and seated guests.
 Handling orders and serving.
 Properly handled all financial transactions.
 Worked well independently and also with others.
 Brought forth strong oral and written communication skills.
 Worked as a flexible server during overflow periods.
 Worked to support other restaurant staff to ensure the highest level of service.
 Remained adaptable, flexible, and punctual.
 Arranged functions.

Page 2
  Organized and prioritized work to complete assignments in a timely, efficient manner.
 Worked as a productive and polite receptionist, handling phone calls and bookings.
 Maintained strong work relationships with all hotel departments.
 Provided interested persons with information about the hotel, available rooms, and rates.
 Contacted appropriate hotel departments to resolve guest issues or concerns.

REFERENCES
Henk Venter
 Consultant – Mission Possible
 078 423 7919
Petra Schmidt
 Landlord of Mulligan's (now Mitchell’s) and Mystic Tin and Owner of African Boutique
 082 572 0738
Fida Hess
 Co-Owner, Mimosa Lodge
 023 614 2351

Page 3