Bsbmkg605 TASK 2

1. Gain the trust, confidence and respect of diverse groups and individuals
through positive role modelling and effective communication and
consultation, example,

• Build trust, through for example, empathising with the managers, treating
concerns seriously, Development of ethical charter, including principles all
agents must follow.

• Training for managers and agents on use of charter, WHS responsibilities and
legal/ethical responsibilities.

• development of an ethics charter for the business based on WHS

responsibilities and
Real Estate Institute of Victoria (REIV) Code of Conduct
• revisions made to existing policies and procedures to incorporate use of
charter by agents

2. Ensure actions convey flexibility, accessibility and adaptability to change.

• Takes consultative approach to planning with managers
• Adjust planning, budget based on consultation,
• Plans flexible training times to ensure accessibility to training for
agents

3. Ensure consultation and participation in decision making occurs with relevant

groups and individuals where appropriate;
-take consultative approach to planning with CEo and managers
- redraft planning, budget based on consultation (done)

4. Ensure decision making takes into account the needs and expectations of
both internal and external groups
-takes consultative approach to planning with CEo and manager

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 - Discussion with CEO and managers on needs of
internal and external groups -Re-drafts planning, budget based on
consultation on needs of internal and external groups

5. Ensure decision making occurs in accordance with risk management plans for
all options and within appropriate timeframes

-reference to MLR risk register in consultation with ceo

Explanation of how plans address identified
organisational risk

6. Ensure that the organisational is represented positively in the media and

community
- Media used in communication designed to effectively reach target groups
- Communication addressed needs of external groups and stakeholders for
example- manager/agents/clients
/tenants/wider community

7. Display ethical conduct in all areas of work and encourage others to adopt
business ethics.
-address unethical manager suggestions and sensitively correct them

8. Adapt appropriate interpersonal and leader ship to meet particular

circumstances and situations use appropriate leadership style, for example.
Consultative and deferential with CEO, less directive, consultative and
collaborative with managers.

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 Meeting with CEO (assessor)
Meeting minutes

Date: 07.08.2020 Time: 3pm

Attended by: Trainer: Worarsith Jackmetha(CEO)

Student: Mina Prajapati (Operations General Manager)

Agenda:

1. Plans and budget. Approval.

2. How communication plan accounts for needs of internal and external groups.

3. Approaches/ways to be taken to ensure the organisation is reflected/shows

positively in the media/new

4. Modes/types of communication in implementation plans.

5. Alignment of the plans to organisational risk management plans.

6. Approach to be taken in upcoming consultation with managers Discussed:

1. Plan and budget as in the attachment (Drafts Version 1).

All the discussed changes are implemented in Draft Version 2 (final)

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 2. It is important to understand the communication
needs of internal and external stakeholders. Internal stakeholders include
employees, colleagues, managers and owners or shareholders. External stakeholders
include shareholders and others such as governmental bodies, communities,
financiers, suppliers and customers.

3. Three approaches: tool, process and social transformation.

4. Methods of communicating can take many forms, such as written reports,

conversations, email, formal status reports, meetings, online databases, online
schedules, and project websites. You should consider several factors before deciding
what methods you'll choose to transfer information.

5. ISO 31000 makes it clear that organizations should “manage risk by

identifying it, analyzing it and then evaluating whether the risk should be modified
by risk treatment in order to satisfy their risk criteria.” The basic principles of Risk
Management include the following:

• Risk Management must be part of the decision making processes.

• Risk management creates value and contributes to
the achievement of objectives.

• Risk management contributes to the demonstrable achievement of

objectives and improvement of performance.

6. - Identify and track needs and expectations.

- Identify and track perceptions and attitudes.

- Provide feedback on specific planned developments.

- Evaluate implementations and actions.

- Establish the brand values and positioning of the corporation as seen by others.

Signatures:

Mina Prajapati Worarsith

Jackmetha
Student’s name:Mina Prajapati Trainer’s name:
Vladilena Zmyslinskaya

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 Draft of Evolving Planning Document

A. Refer to following legislation/standard, company and all staffs have to ensure that we
adhere with ethical and WHS legislation and procedures for examples;

 Privacy Act 1998

 Estate Agents Act 1980
 Equal Opportunity Act 2010 (Vic)
 Occupational Health and Safety Act 2004
 Dangerous Goods Act 1985
 AS/NZS 4804:2001 Occupational health and safety management systems –
General guidelines on principles, systems and
supporting techniques
B. Risk Register

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 Risk
Likelihood response
Risk Impact Responsibl
(H/M/L) (contingenc
(H/M/L) e
y
strategies)

WHS Compliance HIGH HIGH Checked all Operations

the facilities General
and make Manager
sure we
complied
the WHS
safety act.
Employees Injury HIGH MEDIUM There will Operations
and General
inspection Manager
to all
facilities
and make
sure to fix
any
possible
area that
can cause
injury
Loss of Reputation LOW MEDIUM Make a Human
settlement Resource
with the Manager
injured
employee
and take
care of the
responsibilit
ies
regarding
the
incident.

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Building Maintenance HIGH MEDIUM The Commercial
manager Realty
will assign Manager
a
person
on
maintaining
the
buildings
facilities
such as
cleaning the
floor to
avoid
slippery and
many things

C. Goal of change
strategy is to
improve organisational culture and ensure ethical and legal compliance of
agents, consequently achieve the organisation’s mission and goals.

Employee appropriate leadership style

A leadership style refers to a pattern of behaviour and actions leaders use to achieve
the desired outcomes. It describes how they set up standards for the team, develop
their teams’ short- and long-term goals, listen to employees, provide them with the
feedback, motivate, reward and punish them.
Here are six main leadership styles (Goleman, 2002):
● Commanding
● Pacesetting

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 ● Visionary

Walking at Emergency LOW Medium The HR HR

Exit Manager Manager
should tell
all
employee to
avoi
d walking
the
emergency
exit even if
there late at
work
because it is
only for
emergency
● Affiliate
● Democratic
● Coaching
Coaching Leadership Style
The main objective of this style is to develop your employees. When using this style
you inquire about what they learned and what they could improve or do differently.
You help them develop their long-term goals, identify strengths and weaknesses,
provide feedback and motivate them to improve. You look at mistakes as learning
opportunities, talk to employees in a form of open questions and listen to them
inventively.
This style is appropriate when your team is well established, consists of experienced
and motivated employees who understand the company’s goals. The approach works
in the environments that requires employee innovation and risk taking and when you
have deep knowledge of your employees’ work areas. Beware that this style is
powerful, yet somewhat inefficient and risky when employees perceive it as
micromanaging.

D. Stakeholder

Internal Stakeholder External Stakeholder Responsibilities

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 Project Manager Cleaning staff should carry
out their duty properly and
their work supervised
regularly to reduce chances
of oily substance on the
floor thus curbing the risk
of falling and further
accidents.

HR Department It is up to the Human

Resource manager to
recruit reputable and
skilled staff to avoid
any occurrences of
that nature in the
future.
GM Department Duty of care requires
that Max Lionel
Reality creates a safe
working
environment. Our
preferred suppliers’
Ace consultants will
facilitate the new
Human Resource to
enforce the action
plan.
Electrical Worker carries out electrical
work on or near
energised electrical
equipment
Sponsors Update sponsor/s on
status and discuss critical
issues.
Seek approval for
changes to project plan.

E. Amend implementation plan, budget or

communication plan after consulted with CEO.

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 Project Name:
Income Incl. GST Excl. GST
Allocated budget for the project $12000 $10800

Action/implementation plan (final version)

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 Item Milestone date Responsibility

Change strategy project initiation 17/07/2021 Operations General

meeting Manager

Complete the revisions on existing 15/07/2021 HR Manager

policies and procedures to
incorporate use of charter by agents

Discuss on the project with managers 13/07/2021 Operations General

and management team Manager

Make development of an ethics 17/07/2021 Operations General

charter for the business based on Manager and HR
WHS responsibilities and Real Estate Manager
Institute of Victoria (REIV) Code of
Conduct

Discuss and hire external suppliers, 18/07/2021 Operations General

Ace Consultant for further Manager
consultation

Design, plan and conduct the 30/07/2021 Operations General

training for managers and agents Manager and HR
on use of charter, WHS Manager
responsibilities and legal or
ethical responsibilities

Distribute the information 17/07/2021 Operations General

towards the Change Strategy Manager
and Training to managers and
agents

Arrange the training for 30/07/2021 HR Manager

managers and agent

Update project status, make 17/07/2021 Operations General

change and evaluate the project Manager

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 Appendix 2 – Templates Table of Contents

Assessment Task 2 Templates 11

Action/implementation plan 11

Budget 12

Communication plan (example) 13

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Assessment Task 2 Templates Draft 1

Action/implementation plan

Item Milestone date Responsibility

Change strategy project initiation 17/07/2021 Operations General
meeting Manager

Complete the revisions on existing 15/07/2021 HR Manager

policies and procedures to
incorporate use of charter by
agents

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Discuss on the project with 13/07/2021 Operations General
managers and management team Manager

Make development of an ethics 17/07/2021 Operations General

charter for the business based on Manager and HR
WHS responsibilities and Real Manager
Estate
Institute of Victoria (REIV) Code of
Conduct

Discuss and hire external 18/07/2021 Operations General

suppliers, Ace Consultant for Manager
further consultation

Budget

Project Name:
Income Incl. GST Excl. GST
Allocated budget for the project $12000 $10800

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Communication plan (example)

What Who Purpose When/frequency Type/methods

Initiation All stakeholders. Gather FIRST Meeting.

meeting information for Before project
initiation plan. start date.

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What Who Purpose When/frequency Type/methods

Distribute All stakeholders. Distribute plan to Before kick-off Project snapshot

project alert meeting. distributed via
initiation stakeholders of Before project hard copy or
plan project scope and electronically.
start date.
to gain support. May be posted on
project website.

Project All stakeholders. Communicate At or near project Meeting.

kick-off plans and start date.
stakeholder roles/
responsibilities.
Encourage
communication
among
stakeholders.

Status All stakeholders Update Regularly Distribute status

reports and project stakeholders on scheduled. report
officer. progress of the Weekly is electronically and
project. recommended post via website.
for smallmedium
projects.
Team Entire project To review Regularly Meeting: detailed
meetings team. detailed plans scheduled. plan.
Individual (tasks, Weekly is
meetings for assignments, and recommended for
subteams as action items). entire team.
appropriate. Weekly or
biweekly for sub-
teams as needed.

What Who Purpose When/frequency Type/methods

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Sponsor Sponsor/s and Update sponsor/s Regularly Meeting.
meetings Project Manager. on status and scheduled.
discuss critical Recommended
issues.
bi-weekly or
Seek approval for monthly and also
changes to as needed when
project plan. issues cannot be
resolved or
changes need to
be made to
project plan.
Media Marketing team. Promote benefits As determined by Internet
and of the project to marketing team. Magazine Radio.
communi community.
ty
promotio
n

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 Lionel Reality creates a safe
working environment. Our
preferred suppliers’ Ace
consultants will facilitate the
new Human Resource to enforce
the action plan.

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