Simulation: Crisis 1

1. 1. Report the metrics (Customer, Employee and shareholder satisfaction percentages).

How did your team do? What could have been done better?

a. At the end of the simulation we ended with excellent employee satisfaction

rating at 45%, and strong customer satisfaction rating at 41%, and a weak

shareholder satisfaction at 29%. As a team we definitely neglected the

shareholders.

2. 2. How did your individual decisions compare to those of your teammates?

a. Our employee satisfaction was our highest priority and they bleed into satisfied

customers. Although, when the final crisis came to make a merge, union abuse,

or do nothing we considered stepping on our employees to satisfy our

shareholders more than I wish we did. This taught me that that my employee

morale and appreciation was higher than I would have though previously. As a

team we all heard each other out and communicated effectively. On some

decisions we did not all agree but, in the end, everyone felt comfortable with the

team decision. Our teamwork, communication, and efforts went well but

improving our business knowledge could help us make more informed decisions.
3. 3. Which theory or theories (in Ch 1-5, 14) you have studied so far are applicable to this

crisis? Explain. 

a. Situational Approach is the theory that different situations demand different

types of leadership. The Situational Approach theory, to me, is the most

applicable to our simulation through the first crisis. Each team member holds a

different leadership position with different goals and responsibilities. Each sector

is another part of the company that must preform to allow the business to

succeed. As we all choose the best leadership practice and make decisions based

on our situation there are different demands put on us and those results are

shown in the metrics on the simulation homepage.

4. 4. What is your demonstrated leadership style in this week’s game? Have you used this

style in your personal life or in your job as a leader? Give an example.

a. During Crisis 1 on the simulation game I demonstrated Participative leadership style. A

Participative leader is someone who works with their followers and works with others

on sharing the decision-making process in order to get the best solutions. I am not

surprised this is my leadership style. I really enjoy taking everyone’s opinions into

consideration. I have learned though this course and other courses here at Arizona State

that if everyone’s opinion is hear then everyone feel valued. I also believe that leading
from the front is the best way to earn trust and respect among your peers. A leader who

is smart enough to know that they aren’t always the smartest or most experience at

everything can become very powerful and successful. Knowing when to ask questions

and admit you don’t know shows bravery and earns the trust and confidence from team

members. I believe it also shows a little bit about yourself and being willing enough to

continue to grow and learn it doesn’t matter who it comes from or what the situation is.