Professional Documents
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Pur Com Review
Pur Com Review
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TRUE OR FALSE
1. Communication is a systematic process in which individuals
interact only through symbols and body actions.
2. The receivers receive only the intended meaning of a
message.
3. In a linear communication model, feedback is not
outrightly given.
4. Noise refers to the means through which a message is
transmitted.
5. Transmission is the process by which sound waves and
light waves reach the receiver.
NATURE
COMMUNICATION
• Communication is an essential human activity that is innate
in nature.
• Communication has its own identity because it is in itself an
essence of man and it cannot exist without man or can man
exist without it.
Nature:
In like manners, when we exchange meaning using symbolic
messages (Stoner & Wankel, n.d.) we apply our styles and
techniques in order to express and receive messages. In
whatever case, it is man’s basic activity-an activity to
understand and be understood.
Nature:
• Communication is a process.
• Communication occurs between two or more people.
• Communication can be expressed through words, actions, or
both at the same time.
• Basic elements are Sender, message, channel, and receiver later recognized the static background,
termed “noise”
Berlo’s SMCR Model
• Expansion of Shannon Weaver’s model
• Each of the elements of communication contains several factors affecting the flow of
communication.
INTERACTIVE MODEL
• Also known as the Convergence Model
• It upgrades the linear model by making the
message exchange in two ways: From to sender to
receiver, and from receiver to the sender.
• It now allows for a feedback elements
Schramm’s Model
• Wilber Schramm proposed the model of
communication in 1954.
a. Arbitrary. Words have no direct relationship to the objects or ideas they represent. (Ex: Cake)
c. Abstract. Words are not material or physical. Simply put. You cannot touch the words; they
exist in the mind.
2. VC is Rule-Governed
We must follow agreed upon rule to make sense of the symbols we share.
There are four general rules for verbal communication include:
a. Phonology –sounds
b. Semantics – meaning and interpretation
c. Syntax – grammatical structure
d. Pragmatics – how the same word can have different meanings in different
settings.
Functions of VC
a. Defining Reality
b. Organizing Complex Ideas to Categories.
c. Making Us Think
d. Shaping our attitude to the world
Non-Verbal Communication
It is the process of conveying meanings without the use
of the words either written or spoken including facial
expressions, hand movements, body language,
postures, and gestures.
Classification
1. Kinesics or Body Motion 4. Chronemics (Time)
a. Gestures and body stance
5. Paralanguage
b. Face and eyes
a. Voice qualities
2. Proxemics (distance and territory)
a. Distance or space b. Vocalizations
b. Territory (public, interactional, home) 6. Artifacts (earrings)
3. Haptics (Touching behavior 7. Environmental factors
including handshake, pat on the
shoulder) 8. Olfactics (smell/ perfumes,
spices)
Functions of Non-Verbal
1. Accenting – calling attention to a key part of the message
Ex: stamping, increasing volume, moving forward, slowing down
2. Moderating – reducing attention, removing emphasis
Ex: reducing volume, speeding up, being incoherent
3. Complementing – ensuring all speech is paralleled by non-verbal
communication that aligns with what is being said.
Ex: talking sad things, lowering the head, and sad tone.
4. Substituting – replacing words with non-verbal language.
Ex: Shall we?(Waggling eyebrows and grinning)
Functions of Non-Verbal
5. Contradicting – sending non-verbal message that disagrees with what is being
said Ex: Saying no while gently nodding
6. Regulating – indicating that you want them to stop so you can speak (or
perhaps that you want them to respond.
Ex: Giving final and firm nod
7. Repeating – liking to complementing and accenting, but with delay between
verbal and non-verbal
Ex: Saying no, then shaking head afterwards
8. Deceiving – Using as a part of lying or deceit.
Ex: Getting someone to do something by acting excited
Influence of Non-Verbal Com.
1. CULTURE. Cox (2017) identified influences on verbal & non-
verbal communication including the following:
a. Facial Expressions. In US, smiling can indicates people are friendly
and approachable. In Japan, seen as inappropriate.
b. Context. Superior culture vs. Inferior culture
c. Eye contact. It conveys honesty, while avoiding is seen as shifty or
dishonesty. To others, eye contact is insulting and a sign of aggression.
d. Formality. Informal cultures vs. Formal culture.
e. Touch. Contact culture vs. noncontact culture.
Influence of Non-Verbal Com.
2. GENDER.
• Gender plays a role in the way people communicate (Austero, et
al., 2013)
• Harvard psychologist Robert Rosenthal documented that paying
attention is not just not men’s forte.
• men are inferior to women at both reading (decoding) and sending
(encoding) nonverbal cues.
• men are less affectionate and sensitive than women. They are noted to
be tough, and tend to project manly and authoritative demeanor.
Healthy communication
1995