KALEEM SYED

#38, 3rd Cross, Dinnur Main

Road, R.T Nagar
Bangalore-560032.
M: 9620514886.
Email: ksyedkaleem@gmail.com.

PERSONAL SKILLS:

Comprehensive problem solving abilities, excellent verbal & written communication skills,
willingness to learn, good leadership skills, worked for various processes in couple of years

TECHNICAL SKILLS:

Operating system – Mac,MS dos ,Windows 98 & 2000, XP, VISTA, Win 10, MS WORD, EXCEL,
Power point and more applications.

ACHIEVEMENTS:

Was selected as the Best Consultant in AOL for 3 consecutive years.

Was awarded in Dell Rewards and recognition for achieving sales targets on monthly basis.
Ensures that performance metrics / SLAs are met.
Adhere to daily turnaround time for projects and sales as per set Targets and guidelines:
Ensure adherence to all internal / external processes defined.

WORK EXPERIENCE:
Dell International

Worked from Dec 2012 till Feb 2015, with DTC retention team as Senior Customer support
agent, where we assisted customers with their queries via remote session Voice process.
Handled pre-sales for Dell products and Dell contracts, achieved the targets everyday.
Handled sales researching and analyzing sales reports with Dell products by establishing
contact and developing relationships with prospects; recommending solutions for Dell
partners, handled sales for cloud computing Azure.

Ocwen Financial Solutions

Worked from Oct 2011 till June 2012, as Customer Care Consultant, Was handling out-bond
process helping customer regarding their mortgage payments and loans with the banks.
AOL (Member service) Bangalore

Worked from Jan 2004 till Jan 2007, as Champion Customer Care Consultant for 4years,
handled inbound calls and assisted clients in trouble shooting various technical related issues
via the AOL software.
Handled up-selling for AOL products, achieved targets assigned by the Team Lead
Also worked in the Billing Department assisting members with various billing queries.
Was assigned as mentor for the team in the absence of Team Lead.

KEY ACHIEVEMENTS

Was awarded the Best Employee and got a chance to travel to Maldives, Colombo, and
Srilanka.

ACADEMIC QUALIFICATION

B.A English : Sikkim University

PERSONAL DETAILS:

Date of birth : June 16, 1984

Marital status : Single
Nationality : Indian
Languages : English, Hindi, Kannada & French.

I am looking forward to work in a challenging & highly competitive environment where I would
be able to explore opportunities & gain competency.

DATE : KALEEM SYED