C O M PAN Y P RO FI LE

Have customers
love your business
to no end.

#EnablingConversations
 Qiscus was founded in 2013 by a group of colleagues who
About Us have the same vision in connecting businesses with their
customers through the very profound thing called
conversation. We believe conversation is an integral part
of a customer’s experience that is expected of today’s and
future customers. Build an excellent customer experience
just like hundreds of our clients across many industries in
multiple languages.

VI SI ON

To Become a World Class Technology Company

MI SS ION

#EnablingConversations in Any Applications

#EnablingConversations
 The Impact of #EnablingConversations

300% 50% 52%

Increase in Returns of Enhancement of Reduction in Costs of
Investment ROIs) Process Efficiency Development

Grow With Us:

Qiscus has experienced a sharp increase of up to three times the
number of platform chat users in 2020, as compared to 2019, with
various industries and use cases.
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 Solutions
#EnablingConversations
We Provide

 CO N NECT

Centralize All Streamline all chats from multiple channels

onto a single dashboard

Communication
Channels RE S OLVE

Address customers’ needs and send them

email reminders

TR A CK

Track what matters from chat histories to

resolved issues

#EnablingConversations
 Bring ease of access to your customers by using the most
popular messaging app across the world with 2 billion
active users across many countries
Create Advanced
Why WhatsApp Business API is
Communication Different from Regular WhatsApp?
Supports unlimited number of users and devices in
one single account

Get an official business profile with a verified green

tick

Template messages feature

Can be integrated with chatbots

Set auto-replies for faster communication

#EnablingConversations
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 Create a highly scalable chat
feature in your app using Qiscus
Build Your Own In-App Chat SDK & Messaging API
Chat App Reduce development time and costs by 52% using
our In-App Chat SDK

Integrate chat to AI, payment gateways and many

other engines

Get comprehensive support especially if you have no

in-house tech expert

Easily set up a chat platform that is equipped with

many core and enhanced features

No more issue on complex architecture for every single

string of chat you send

#EnablingConversations
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 Increase your customers' satisfaction when interacting
with your brand by integrating a chatbot. Give immediate
and helpful responses without leaving your customers
Your Timely waiting anymore.

Assistant Is Here What Can Chatbots Do For You?

#EnablingConversations
 Monitor and improve your sales activities and customer
data. Get one step closer to building excellent customer
relationships with our CRM platform.
Improve Customer
Experience With All-in-One CRM Platform
CRM! Centralize All Customer Data

Get Interesting insights

Acquire High Quality Customers

Synchronize Documents

Get Accurate & Real-Time Reports

Connect Customer Data

#EnablingConversations
 We Help Clients to:

1 Save & focus on their core business

Qiscus helps our clients to simplify product development processes, shorten their
‘conceptualisation-launch’ duration, and provide full post-launch tech support and maintenance.

2 Provide hands-on support to clients about Qiscus

Qiscus provides hands-on support to our clients. We focus on building long-term relationships and
go beyond being just a technological partner. Our clients’ business growth is our goal.

3 Provide solutions to improve Customer Experience

Qiscus helps our clients ensure customer satisfaction by providing tailored solutions to scale up
customer experience.

4 Scale up sales and business performance

Through our solutions, Qiscus has helped our clients to scale up sales performance and lower
business operational costs.
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 Not Only That

We Have Generated the Power of Memorable Customer Experiences to:

A U TO M OTI V E B AN K I N G & CO NSU ME R G O ODS ED UC ATI ON ENE RGY GOV ERNME NT HEA LTHCAR E
F I NA N CE

H O S P IT A LI T Y I NS U R A NC E 23 Industries INT ERNET IT & SERV ICE S

L E GAL M AN U F A CT U R I N G ME DIA & MI NIN G PHA RMACE UTICA L PRO PERTY RET AIL
EN TE RTA IN MEN T

T E LE - TR AN SPO RT ATI O N TR AV EL & TOUR ISM UTI LITIE S OTH ER

C OMM U N IC A T I O N S
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 With examples such as:
16
Use Cases
In-App buyer-
seller
Appointment
bookings via
Ordering of
services using
Omnichannel
Commerce
communication WhatsApp Agent Routing Enabler

B2C/B2B Enterprise
Optimising lead
Messenger with
Driver-Passenger Messenger with generation through
integration to
communication chatbot self- backend systems
WhatsApp, bot, and
builder Multichannel
(bot)

WhatsApp API Multichannel

Customer service
integrated to Conversational
In-App HR chat via Live Chat
ordering system to Commerce to
enable distributors
Chatbot and Agent
increase sales
or retailers Dashboard
potential

#EnablingConversations
 Used by many companies across 19 countries

#EnablingConversations
You can be a champ, too.
Join the camp.

And many more…

#EnablingConversations

 Let’s have a conversation!

contact.us@qiscus.com

S I N GA P ORE JA KA RTA

1 Coleman Street, #10 06 The CoHive 101 8th Floor, South

Adelphi, Singapore 179803 Jakarta 12950
6281228430523

#EnablingConversations
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