Update January, 2013

Measurement Products - Service

General Introduction
ABB Measurement Products - Italy
Data and news headlines

2011: 110 mln USD of ordered

320 employees
Leadership in market sectors and products
Installed base of more than 8 B/USD in the
world
Analytical Systems: leadership in emission
and process monitoring.
Field instrumentation: full cover of products
and systems for any type of analysis
Facility production in Ossuccio (CO)
global R&D in Lenno (CO)
Force measurement: responsible for all
Mediterranean area and Middle East.
Service: Capillary structured organization with
50 employees.

*dati 2011 pro forma

ABB Measurement Products
In the service of many process industries

Chemical & Water &

Power & Steam Oil & Gas
Petrochemical Wastewater

Pharmaceutical Food & Beverage Metals & Mining Pulp & Paper
ABB Measurement Products
Wide range of solution and services for customers

Force Analytical Flow Field Instruments

Service
Measurement Measurement Measurement & Devices
Starting:
Sizing
Installation
Flatness Mill Continuous Measure Magnetic Coriolis Pressure Level Commissioning
measurement combustion Mass
Gas gases
Operation and
maintenance:
Maintenance
Calibration
Size Voltage Gascromatography Remote Variable Area Vortex Temperature Positioners Spare parts and
sensing repairs
Assistance and
remote service
Training and
online courses

Cylmate Torque Spectroscopy pH and Differential Thermal Actuators Recorders

Conductivity pressure(DP) Replacement and
renovation:
Retrofits
Upgrades and
migration
Weighing Tools Calorimetric Selective Gas flow Computers Regulators Asset management Replacement and
analysis Ion analysis e RTUs recycling
ABB Italy - Service
Key Facts

Answering the needs of every customer is the basic imperative of

our work;
Focusing in Prevention, safety standards and environmental
protection;
Training of our staff is a key element to ensure services and high-
level performance.

Together with the offer of products and systems, ABB provides its customers
with a comprehensive network of services and a full complement ranging from
after sale to the most advanced forms of contract: Full Services, Operation &
Maintenance and energy efficiency;
The main Focus of ABB Service’s activity are the concept of prevention:
planned preventive maintenance, remote diagnostics and preventive periodic
assistance for:
1. Ensure the reliability, efficiency and productivity of the equipment
throughout the life cycle;
2. Lengthen the life of equipment.;
3. Ensure the reliability of the entire system and individual equipment;
Measurement Products - Italy
Focus on Service
MP Service

On Site Service Field Service Repair Sales Administration &

Order Management
10 Resident technicians 22 Mobile technicians 3 Dedicated technicians 4 Outside dedicated sellers
3 Inside dedicated sellers

MP Service: our offer

10 On Site technicians located in Lombardy,
Veneto, Tuscany, Marche, Puglia, Sardinia, Sicily
22 Field Service technicians traveling including 2
located in Southern Italy
3 technicians dedicated to repair in the 2 certified
laboratories in Sesto San Giovanni and Lenno
4 Outside sellers
3 sellers for spare parts and spot maintenance
4 Contract administrator to manage 145
maintenance contracts
Measurement Products - Italy
Services for field Instrumentation

Services for following products :

Measurements of Pressure and Level
Flow Measurement
Temperature Measurement
Analysis instrumentation
Recorders and Controllers
Actuators and Positioners

:The offer includes

Technical staff periodically updated and certified in
Health and Safety
Equipment (electrical connections, configuring,
commissioning)
Routine maintenance
Preventive maintenance
Supply original spare parts
Repairs
Training
Consulting
Supply ‘backup’ instrumentation in case of failures
Help desk
Replacing obsolete instrumentation
Measurement Products - Italy
Field Instrumentation Services: Instrumental Checks
Flow measurement / differential pressure: Measures volumetric flow rate:
Check pressure transmitters / flow, with simulation of Verification of the operation and response of the
the reference pressure via certified simulator. instruments through comparative measurement.
Checking calibration and output value in mA. Calibration Check.
Checking and correcting any possible drift of the Electronic Check, and configuration.
instruments if out of specification. Check and correct any drift of the instruments, if out of
Replacement of worn parts, tightening control electrical specification.
terminals and general cleaning. Insulation Check.
Measures analysis:
Temperature measurements: Testing and response of the instruments.
Check the calibration of temperature trasmitter through Calibration Check.
oven certificate. Check and correct any drift of the instruments, if out of
Checking calibration and conversion of the output value specification.
in mA. Replacement of worn parts
Correction of any drift of the instruments, if out of Check valves and pressure.
specification.
Cleaning parts and probes.
Replacement of worn parts, tightening control electrical
terminals and general cleaning Visual inspection, leak-test, check of sampling flow.
Restoring levels of standard solutions.
Measurement Products - Italy
Field Instrumentation Services: Applications
Maintenance: Field Calibration:
Ammonia measurement (concentration)
pH measurement
free and total chlorine measurement
measuring principle ultrasonic sludge interface Redox Measurement
conductivity measurement Dissolved oxygen
dissolved oxygen conductivity measurement pure water
pH measurement conductivity measurement using the reference solutions
measurement of Redox
Chlorine measurement
turbidity measurement
Nitrate measurement Nitrate measurement
TOC measurement turbidity measurement
automatic sampling system TOC measurement
signal converters analyzers
flow measurement immersion
mass balance
electromagnetic flow measurement
Velocity measuring (magnetic inductive) flow rate measurement
mass flow "Coriolis" level
Vortex flow measurement pressure
flow measurement (open channel)
flow measurement ( ultrasonic "clamp-on“)
flow measurement (thermal dispersion)
level measurement (capacitive)
level measurement (radar)
level measurement (buoyancy)
level measurement (ultrasonic)
measurement of pressure and differential pressure
regulators
RTD temperature measurement
Measurement Products - Italy
Field Instrumentation Services: CMMS Service

What is CMMS:
It 'a tool to manage the process production relative to its
Inspection and Knowledge of phase "Maintenance".
inventory the product Processes information allowing skilled managers to
installed base process decide on an objective basis.
It 'an accurate tool for measuring the level of service
provided, highlighting the exposed areas and its
Advice and potential metrics untapped.
discussion of
risk factor and Setting goals
CMMS: the basics and economic analytical techniques to
critical optimize the 4 Canonical Policies:
Corrective Maintenance
Preventive Maintenance Cyclic
Results and definition of improvement Preventive Maintenance
actions maintenance ameliorative
Measurement Products - Italy
Field Instrumentation Services: CMMS Service

CMMS as maintenance support:

CMMS software allows the management of the
flow of management:
Work Orders
Planning/unplanning maintenance activity
Asset
Spare parts purchasing
Warehouses
Internal staff
Projects and budgets
Documents
Optimization of spare parts warehouse
Planning staff training, skills management
Actively control the transition to the new
generation of instruments
Decreasing the risk of failure and degradation
Improving the value and performance / reliability
Definition of a preventive maintenance plan
Measurement Products - Italy
Analytical Services

Service Analytics applies to the following areas:

Solutions for process analysis
Solutions for continuous monitoring of emissions in
each industrial sector.
The offer includes:
Technical staff periodically updated and certified in the
field of Health and Safety
Commissioning
Maintenance contracts
Repairs
Supply original spare parts
Training of plant personnel for the operation and
maintenance of equipment supplied
Implementations of systems analysis
Adapting the systems to the latest regulations
Checks on the field, IAR, Linearity, Characterization
Powder QAL2, AST, Analysis dioxins
Measurement campaigns
Measurement Products - Italy
Analytical Services: Maintenance Contracts

Standard contract Option in addition to the standard

contract
• Phone Availability 365 days / year 24-
• Defined number of scheduled maintenance
24h.
visits designed to ensure continuity of
• Availability guaranteed intervention
operation and maximum availability during
365gg/anno 24-24h (Including holidays).
lifetime of analysis instrumentation.
• Availability Spare Parts warehouse at ABB.
• Willingness to attend on call within the next
• Availability of analyzers ‘backup' (FIDs,
48h (solar business day).
Dustmeters) to be used in case of failure.
• Price List for original spare parts.
• Availability of a complete system in a
moving vehicle.
• Management of calibration certified bottles
• Remote Service
• Characterization of Dustmetrs, IAR,
Linearity, AST and analysis Dioxins through
external accredited laboratory.
• QAL2, QAL3 accordin with UNI-EN ISO
14181
Measurement Products - Italy
Analytical Services: Repairs

To minimize the downtime of analysis systems, ABB

Service is structured with a laboratory in Sesto San
Giovanni (MI), to repair analyzers directly, without
recourse to Frankfurt facility.

Repair of all ABB analyzers (URAS, MAGNOS, Caldos,

Limas, FID, FTIR) and dustmeters DURAG (DR300 and
DR280/290).
Repaired analyzers are returned to the customer always
accompanied by a certificate of calibration.
During 2012, approximately 200 analyzers have been
repaired of different types.
Measurement Products - Italy
Analytical Services: Remote Service

From its headquarters in Sesto San Giovanni:

Remote diagnosis and verification status
Remote Configuration
Software Updates
Function Block Programming
Maintenance Request

In this way you can make a more accurate

diagnosis in cases of extraordinary intervention by
avoiding making a prior survey in order to reducing
service time and costs.
Measurement Products - Italy
Contacts

Service Measurement Products

Call Center

+39 02 2415 3100

Service.callcenter@it.abb.com
www.abb.com/it
www.abb.it/service