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PERFORMANCE APPRAISAL REVIEW – 2021

Employee: Nik Ahmad Zahiruddin bin Mohammad Zahid Employee No.:

Designation: Jr. Technical Support Engineer Staff Level: Probationary

Supervisor: Mohammad Radzi bin Adimar Designation: Technical Support Engineer

SECTION A – DEPARTMENTAL OBJECTIVES

As per Department Policies

Review is carried out based on the following:

• Results vs. Individual Target for the year
• Expectation Review as observed through the year

Note: Performance appraisal is non-negotiable. The supervisor's evaluation of the employee is final. The
management will ensure that each employee's appraisal result is fair and consistent with the known performance of
the employee

SECTION B – INDIVIDUAL TARGET REVIEW (weightage of 50%)

Rating 1 Unsatisfactory. Does not perform required tasks.

Reference 2 Marginal. Completes tasks, but not on time and needs improvement in quality of work.
3 Meets requirements. Overall tasks are completed on time.
4 Exceeds requirements. Overall results achieved are effective.
5 Exceptional. Consistently gets results far beyond what is required.

Self- Supervisor’s
Please review these Individual Target set for this period of review that had secured agreement on the
assessment assessment
deliverables with the employee.
(1-5) (1-5)
Internal Office Technical Support
1. Successful resolutions and timely troubleshooting of internal and external technical
problems, feedbacks, etc.
2. Learn, play, test, analyze and assess new software and software and able
recommend solutions, proposal, where applicable or needed.
3. Assist, communicate and coordinate with clients on all Servers/Platform related
issues & support, internally and externally, promptly, accurately and with minimal
support from the Regional team.
4. Always updated with technical knowledge in the industry, telematics & IT
technologies locally and globally.
5. Punctuality - Attendance and other related matters
6. Other ad hoc support as and when required

Comments:
If objectives listed not achieved and/or not in congruence with Departmental Goal, explain why
Employee

Performance Review Form ©BSMART SYSTEM SOLUTIONS SDN BHD

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Supervisor

SECTION C – EXPECTATION REVIEW (weightage=50%)

Rating 1 Unsatisfactory. Does not perform required tasks.

Reference 2 Marginal. Completes tasks, but not on time and needs improvement in quality of work.
3 Meets requirements. Overall tasks are completed on time.
4 Exceeds requirements. Overall results achieved are effective.
5 Exceptional. Consistently gets results far beyond what is required.

Self- Supervisor’s
Evaluate the following requisite qualities this employee possesses in performing his/her tasks. assessment assessment
(1-5) (1-5)
Organized
• Exercise care and to plan ahead for accountability on responsibilities delegated
• Self-management for timely delivery of high-quality results
• Execute assigned tasks in meeting customer, regulatory and legal requirements
Knowledgeable
• Job related technical competency and know-how
• Resourceful and trustworthy
• Clear presentation of accurate facts and figures
Innovative
• Creativity in technically viable solutions creation
• Creativity in commercially feasible solutions creation
Analytical
• Identify root cause and act upon a situation effectively
• Clear and practical on every decision made
• Continuous improvement and timely solution execution towards high quality
performance
Attitude and Conduct
• Compliance to company’s guideline of employment terms and conditions
detailed in the Company Handbook
• Think, judge and act in good faith or best interest of the company
• Team spirit for high quality job result achievement
• Represent the Company in a professional and effective manner

Overall performance as a world class innovator of mobility solution

EMPLOYEE SIGNATURES

Name Signature Date

Performance Review Form ©BSMART SYSTEM SOLUTIONS SDN BHD

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SECTION D – FOR SUPERVISOR ONLY

TRAINING PLAN Please indicate the areas of training that would enhance this employee’s skills and performance:

INDIVIDUAL TARGET FOR NEXT YEAR END REVIEW Establish at least 1 Objective for this position for the
next review period. List and describe expected results for each. Please review these goals with the employee and secure agreement on the
deliverables. These targets must be in congruence with departmental objectives, company direction, policy and goals.

OVERALL REVIEW ON THE EMPLOYEE

1. Describes the employee’s overall performance and contribution during the past review period. Consider the employee’s
accomplishments, attributes, job description, pre-determined objectives and supervisor’s expectations.

2. Provides any suggestion to the employee for self-improvement

SUPERVISOR SIGNATURES

Name Signature Date

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FOR HR ONLY
Remarks:

Signature Date:

MANAGING DIRECTOR ‘S ENDORSEMENT

Signature Date:

Performance Review Form ©BSMART SYSTEM SOLUTIONS SDN BHD